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Reviews of Four Points By Sheraton New York Downtown

3.5 out of 5
Four Points By Sheraton New York Downtown
6 Platt St, New York, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 682 out of 1521 reviews" "
Rating 8 - Good. 422 out of 1521 reviews" "
Rating 6 - Okay. 180 out of 1521 reviews" "
Rating 4 - Poor. 113 out of 1521 reviews" "
Rating 2 - Terrible. 124 out of 1521 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Belinda

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Front Office Supervisor on 15 May 2024
Thank you for your review. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay due to issues that occurred during your stay. We will work to ensure a better experience for future stays.

10/10 Excellent

Alicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff and great location
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 14 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Joshua

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff especially, Ashley, was amazing. Very helpful and kind. Really made you feel comfortable and they were very engaging and personable.
Stayed 3 nights in May 2024
Response from Front Office Supervisor on 14 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

sheena

Liked: Cleanliness
Stayed 5 nights in Apr 2024
Response from Front Office Supervisor on 14 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

6/10 Okay

Lance

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Location is good. Staff not very helpful re: restaurants recommendations. The lobby looks cheap, needs updating. The rooms are clean.
Stayed 3 nights in May 2024
Response from Front Office Supervisor on 13 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay due to issues that occurred during your stay. We will work to ensure a better experience for future stays.

8/10 Good

Karen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was always friendly and very helpful! The room was clean and the bed was very comfortable. Unfortunately and at no fault of the hotel, there was major construction going on next door that was noisy and often blocked the street. The 1 restaurant in the hotel was overrated and overpriced with a limited menu selection.
Stayed 4 nights in May 2024
Response from Front Office Supervisor on 12 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my first trip to New York City. I had no idea which part of town was convenient for staying while touring the city. Four Points Sheraton was a great option for the price. It is an older building so the rooms aren't very big (at least mine wasn't), but it served it's purpose as a place to rest up. The staff was friendly and the establishment was clean and well maintained. Construction across the street (which is no fault of Sheraton) would be my only downside if I was looking for something to complain about.
Stayed 4 nights in May 2024
Response from Front Office Supervisor on 11 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Ira

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice sized room for NYC. Comfortable
Stayed 4 nights in May 2024
Response from Front Office Supervisor on 11 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Luanna

Liked: Cleanliness, staff & service, property conditions & facilities
Okay spot. Air Conditioning in room did not really work so room stay warm.
Stayed 4 nights in May 2024
Response from Front Office Supervisor on 11 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My hotel room was the cleanest hotel room I have been it. The staff was helpful when reservations got messed up. The rooms do not have a microwave or refrigerator.
Stayed 1 night in May 2024
Response from Front Office Supervisor on 8 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Eleanor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay here. Everything was clean and staff was friendly. My only critique was there was no mini fridge in the room. Feel as though it was essential as I travel with health products that need to be refrigerated, so this was pretty inconvenient for me.
Stayed 4 nights in May 2024
Response from Front Office Supervisor on 6 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Kaitlyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Front Office Supervisor on 7 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place to stay in downtown Manhattan. 2 restaurants in the location. Parking garage located on the backside of the building. Gym in the basement. I recommend this hotel
Response from Front Office Supervisor on 6 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Kamfa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
My room is clean.
Stayed 1 night in May 2024
Response from Front Office Supervisor on 5 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Joyce

Liked: Cleanliness, staff & service
Great location in Manhattan. Close enough to a subway station to easily get to other parts of Manhattan. Quiet neighborhood especially on weekends, with great options nearby for coffee and breakfast. The staff were very friendly, helpful, and courteous. The room felt like an average hotel room. The bathroom felt a bit smaller than other hotels I’ve been in. The a/c in the room made quite a bit of noise when it kicked in. My family was able to sleep through it, but the noise was loud enough that it would disturb a light sleeper. The beds were comfortable and my family slept well.
Stayed 5 nights in Apr 2024
Response from Front Office Supervisor on 1 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Linda, Honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 1 May 2024
Thank you for your review. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 1 May 2024
Thank you for your review. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 29 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

6/10 Okay

robyn, Watertown

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We normally stay up by Grand Central but decided to stay in the financial district to try it out. 1st off, our room was tiny! I mean European size tiny. But the front desk staff is great! We requested a car for our ride back to the hotel after the game and they set it right up. When we wanted to change the time they also helped right out. The cleaning staff did a good job but they didn't show up until between 4-5 which was very inconvenient. Housekeeping really should be done in the morning after the guest leaves for the day, at least in my opinion. The bed could use more pillows and the HVAC was broke in our room but we didn't report it. We should have. We simply opened the window to cool the room down. The toliet paper was horrible but the body wash was nice. The free water was also a plus. There was a roof top bar and a Chinese restaurant located in the hotel. We didn't eat at either but we did eat at Felice across the street and the food was delicious! The hotel is located in a very congested area in the financial district, so be careful if you aren't familiar with the area, you can get turned around easily. The subway wasn't far at all and had access to every train we needed and we went all over lol. Overall, it was a pleasant stay but we have decided to stay uptown from now on.
Stayed 5 nights in Apr 2024
Response from Front Office Supervisor on 28 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear about your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Sandra W.

Travelled with family and small children
Liked: Amenities, property conditions & facilities
Great service
Stayed 4 nights in Mar 2024
Response from Front Office Supervisor on 27 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
Liked everything but no refrigerator. Excellent value. Great location. Good staff.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 27 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities
Property was good and clean!
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 27 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Albert

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to access metro to get around the city.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 25 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Maria

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great stay!
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 25 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Tyler

Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 14 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Malik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Hotel is located close to metro station and surrounded by many restaurants. Room was small but clean and comfy.
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 23 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location for WTC area and great subway links close by for easy access across the city.
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 23 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Jykeim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 22 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Alejandro

Stayed 5 nights in Apr 2024
Response from Front Office Supervisor on 11 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Alesha

Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 11 May 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

2/10 Terrible

lorna

Travelled with family
Disliked: Staff & service
**Watch out if you choose pay at hotel option**. I booked pay at hotel & to check in before 8pm. When I arrived from Europe with family I was told they cancelled my booking as they tried to pre charge one nights stay and was declined. I wasn’t aware of this. I was told I was sent an email about this but it was never received. Expedia weren’t aware either it was cancelled. If they had of contacted me I would have given them my new card details. The hotel was now full. Reception staff & supervisor said it’s on small print that they & all hotels in NY can pre-charge if the decide too. Thankfully Expedia found an alternative and honoured the price I had originally secured, despite it taking a few hours to resolve I am grateful for Expedia’s service. I will not stay at Sheraton hotels now after this disappointing experience.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 21 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay due to issues that occurred during your stay. Unfortunately, we need to collect the first night's room and tax payment to guarantee your reservation. We will work to ensure a better experience for future stays.

10/10 Excellent

Panagiotis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Front Office Supervisor on 20 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Jithendra Reddy, Redmond

Travelled with partner
Liked: Staff & service, amenities
This place was at a walkable distance to many train stations and NYSE, Bull. Parking is only available outside the hotel. Rooms were little small and cramped. Overall a good stay in downtown NYC
Stayed 2 nights in Mar 2024
Response from Front Office Supervisor on 19 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Ana maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente servicio muy limpio
Stayed 6 nights in Apr 2024
Response from Front Office Supervisor on 19 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

jose, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 29 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Christopher

Liked: Cleanliness
excellent staff
Stayed 2 nights in Apr 2024
Response from Front Office Supervisor on 19 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

RITA, STONEY CREEK

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean quiet and the staff were friendly and accommodating. I didn't like the lighting in the room it could have been brighter and the shower head could have been bigger for a nicer shower experience
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 19 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay!
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 16 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

4/10 Poor

Adnan

Disliked: Staff & service
Very bad
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 16 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay due to issues that occurred during your stay. We will work to ensure a better experience for future stays.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 19 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
New York City filthiness
Stayed 2 nights in Feb 2024
Response from Front Office Supervisor on 16 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Tanya, Rydalmere

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for subway and very quiet for New York
Stayed 7 nights in Apr 2024
Response from Front Office Supervisor on 16 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

jino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent stay while i was visiting home. Definitely recommended.
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 15 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Good spot in the financial district to base your work or pleasure trip. Easy walk to the 2/3 lines that take you uptown and then anywhere from there. Really close to all the sights in downtown. Good service team inside willing to help you stash a bag if you get in early or troubleshoot issues with your stay/room/plans.
Stayed 3 nights in Apr 2024
Response from Front Office Supervisor on 20 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 15 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

6/10 Okay

Aaron, New York City

Liked: Cleanliness, staff & service, amenities
It is very hard to open the windows I couldn't figure out how to open the windows to get some fresh air.
Stayed 1 night in Apr 2024
Response from Front Office Supervisor on 14 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay due to issues that occurred during your stay. We will work to ensure a better experience for future stays.

10/10 Excellent

Kristin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very pleasantly surprised. Very good service, comfortable room, excellent mattress!! Good food, fun bars. Close to subway.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 14 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

2/10 Terrible

Senvelia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff not properly trained
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 14 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are sincerely sorry to hear that this negative experience disrupted your stay due to issues that occurred during your stay. We will work to ensure a better experience for future stays.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk staff was extremely professional and accomodating.
Stayed 6 nights in Apr 2024
Response from Front Office Supervisor on 13 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.

10/10 Excellent

S

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, the room was very nice, the staff were great too. Only issue i had, which was not the hotel's fault, was the bed was too soft for my taste but that's usual for my travels.
Stayed 4 nights in Apr 2024
Response from Front Office Supervisor on 12 Apr 2024
Thank you for sharing your feedback with us. We always strive to provide the best service to our guests, and we are happy to hear that you are pleased with your stay. We will continue to provide exceptional experience for future stays.