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Reviews of Doubletree by Hilton New York Times Square South

3.5 out of 5
Doubletree by Hilton New York Times Square South
525 8Th Ave, New York, NY

Reviews

8.8

Excellent

Rating 10 - Excellent. 2066 out of 3506 reviews" "
Rating 8 - Good. 864 out of 3506 reviews" "
Rating 6 - Okay. 296 out of 3506 reviews" "
Rating 4 - Poor. 142 out of 3506 reviews" "
Rating 2 - Terrible. 138 out of 3506 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for five days and had a pleasant stay. The pillows are surprisingly comfortable (hotel pillows are usually flat). Yes, the rooms are a bit smaller, but it's NY. It's expected. Everything was clean, comfortable, and enjoyable.
Stayed 4 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 15 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

4/10 Poor

Barbara

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The room was nicely appointed but it was tiny and poorly lit. The lack of light was more disturbing than the lack of space. There is virtually no lobby so there is nowhere to go to get comfortable except in bed or on an outside patio where the lobby normally would be. But it was cold and rainy during all but one of our vacation days. There is a small refrigerator in the room which is adequate, but no microwave. When I asked desk staff if a microwave is available for guest use, she said “no.” Positives are that the rooms and hallways look to have been recently redecorated. They were modern and clean but the shower leaked through the sliding doors. Housekeeping service was generally good. We would not stay there again.
Stayed 4 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 14 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 14 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

Siramene

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room size was quite small. I recommend the room to have less furniture as the room was quite small.
Stayed 4 nights in May 2024
Response from Jessica on 13 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are small but everything was so convenient. Very clean. Friendly staff. Would stay again.
Stayed 3 nights in May 2024
Response from Jessica on 13 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Sherri

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was quiet & staff was Awesome
Stayed 3 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 12 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great. Staff were friendly and helpful with any questions. Would definitely recommend
Stayed 3 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 12 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here are always friendly and helpful, and the street side rooms have a great view of the Empire State Building. Highly recommend.
Stayed 3 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 11 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 11 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

2/10 Terrible

Brenda

Disliked: Staff & service, amenities
Check in was horrible I will never come back here again!! $400 room for 1 night and I couldn’t even heat up my food due to “no microwave” I’m not buying that very negative encounter with the receptionist I feel so uncomfortable and angry check out can’t come any faster !!
Stayed 1 night in May 2024
Response from Jessica on 10 May 2024
We would like to extend our apologies that we did not meet your expectation during your stay with us. Thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We hope you give us another chance to really WOW you, thank you for your loyalty to Hilton.

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness
Staff was hwlpful
Stayed 1 night in May 2024
Response from Jessica on 10 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Barbara

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Doorman was helpful getting us cab.
Stayed 1 night in May 2024
Response from Jessica on 10 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

JASMIN

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Me gustó mucho el hotel! Me volvería a quedar. Solo el personal poco servicial y amable.
Stayed 3 nights in Feb 2024
Response from Jessica on 10 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

steven

Travelled with partner
My first time in NY… this hotel is a great location and we walked to many of the sites we wanted to see. I would definitely recommend it!!!
Stayed 3 nights in May 2024
Response from Jessica on 10 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was superb. The best front desk staff. Friendly, welcoming, always ready to assist.
Stayed 3 nights in Apr 2024
Response from Jessica on 10 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Saba

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was so clean, our room smells great!! Customer service was awesome
Stayed 1 night in Apr 2024
Response from Jessica on 10 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

yun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk manger Charles is awesome and kind. Providing guests cookie and the water. Helping with sightseeing. He did above and beyond. I stayed here two years ago knowing him so glad come again. Also the front desk night agent Chrystal R is sweet. Having me breakfast Vochur helped me so much. Make me ways want to come back.
Stayed 8 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 6 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Oguzhan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Try to book room number 2503. It was a great experience!
Stayed 1 night in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 6 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

JOHN

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in the middle of everything. Great location for sightseeing.
Stayed 5 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 5 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Mandy

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean. Staff was very welcoming. Will stay here again.
Stayed 2 nights in May 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 5 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms can be a little bigger and better parking
Stayed 1 night in Apr 2024
Response from Jessica on 4 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Danny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jessica on 3 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

Adam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff and rooftop bar service was good and great walking distance to Madison Square Garden to catch a Knicks game however, to get to my room I had to go through two doors that had a small room connected to my neighbors room in the corner of the building which was a little bit of an inconvenience when trying to get in and out of the room. I also did not receive my $100 deposit for the room after I left and I was told my front desk staff after I left that they had disbursed the refund back to my account which I never received. Besides that overall good location, clean, and friendly.
Stayed 2 nights in Jan 2024
Response from Jessica on 3 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Wayne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice modernised hotel convenient for transport hubs and site seeing
Stayed 4 nights in Apr 2024
Response from Jessica on 2 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

ping

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jessica on 3 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Fernando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar para quedarse !!Lo recomiendo
Stayed 8 nights in Apr 2024
Response from Jessica on 2 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Angie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Guest service was AMAZING
Stayed 3 nights in Apr 2024
Response from Jessica on 1 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Luca

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful position near Times Square. If i’ll come back to New York i’ll surely use this hotel
Stayed 3 nights in Apr 2024
Response from Jessica on 1 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Nery

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a problem in the middle of the night with my ac (was leaking) and they fixed it right away and gave me a free breakfast, I'll visit again if I have the chance.
Stayed 2 nights in Apr 2024
Response from Jessica on 1 May 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

6/10 Okay

David

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Staff over the phone and at the counter weren’t amicable neither friendly whatsoever. With the complimentary cookie you know that attitude is not sponsored by Hilton.
Stayed 2 nights in Apr 2024
Response from Jessica on 1 May 2024
We would like to extend our apologies that we did not meet your expectation during your stay with us. Thank you for your feedback. While I wish, you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it’s apparent in this case, we fell short. We hope you give us another chance to really WOW you, thank you for your loyalty to Hilton.

10/10 Excellent

Ammar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice and super clean
Stayed 2 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 30 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

David

Travelled with partner
Customer service is always 100. Front desk staff Tamra and her colleagues are the best at what they do. Always ready to assist, warm and friendly. 10/10 will recommend.
Stayed 6 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 30 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful stay. The staff was very friendly and helpful . Booked transportation for us.
Stayed 1 night in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 30 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Jalicia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing customer service , very attentive , clean and a perfect location
Stayed 2 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 30 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

6/10 Okay

Abbie

Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 30 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Jana

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel 🏨 the staff are very friendly
Stayed 2 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 30 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Katie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean, and staff were great
Stayed 3 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 29 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
The view iut our window and the roof top bar were fabulous!
Stayed 2 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 29 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to all points. Staff was very attentive.
Stayed 7 nights in Jan 2024
Response from Jessica on 28 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

INDRAN, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 29 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 2 nights in Apr 2024
Response from Jessica on 28 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
centrally located and within walking distance to MSG & Times Square. Enjoyable stay. great staff.
Stayed 3 nights in Apr 2024
Response from Jessica on 28 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Sudarshana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, breakfast was really good and amazing roof top view
Stayed 4 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 28 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 29 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 6 nights in Apr 2024
Response from Jessica on 28 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Jessica on 28 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

Rebecca, Wentzville

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you’re visiting NYC! Easy walk to MSG, Time Square, Empire State Building, Central Park, etc. Hotel was very clean!
Stayed 4 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 22 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

8/10 Good

Lisa, Malden

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Pos: Great location, outstanding staff, very clean, modern bathroom, fast elevators, good security, great blackout shade made the room dark. Neg: extremely small room (I measured it, and it was 130 sq ft, not the advertised 200 sq ft) with poor lighting and a view into neighboring building's windows; tiny, uninviting lobby; noisy, dirty neighborhood (which is not Doubletree's fault!)
Stayed 2 nights in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 22 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!

10/10 Excellent

sonia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to everywhere
Stayed 2 nights in Apr 2024
Response from Charles on 22 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing score.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Galilea Salamanca, Assistant Front Office Manager on 22 Apr 2024
Thank you for choosing to stay with us at Doubletree by Hilton Times Square South. We are glad to see you enjoy your time at our property. We appreciate you taking the time to share your experience and thank you for your amazing feedback!