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Reviews of Ameritania Hotel at Times Square

3.5 out of 5
Ameritania Hotel at Times Square
230 W 54th Street, New York, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 1599 out of 2973 reviews" "
Rating 8 - Good. 877 out of 2973 reviews" "
Rating 6 - Okay. 283 out of 2973 reviews" "
Rating 4 - Poor. 113 out of 2973 reviews" "
Rating 2 - Terrible. 101 out of 2973 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

7.6/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Adam

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location if you plan on spending time in midtown Manhattan.
Stayed 3 nights in May 2024

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Friendly staff. Wish there was a doorman in the evening. Seems like that is when you need the security
Stayed 3 nights in May 2024

10/10 Excellent

Allyson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were able to walk anywhere we wanted from this hotel. We were only a short walk from Times Square. The staff went above and beyond to assist us in any way! I would definitely recommend this hotel to anyone!!!
Stayed 5 nights in May 2024

10/10 Excellent

Erik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was super friendly and helpful! Plenty of food options nearby and public transportation only a few minutes away as well
Stayed 2 nights in May 2024
Response from Manny P on 28 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. We hope to see more of you so we can deliver and exceed the service you have come to know.

6/10 Okay

Qi

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Room is extremely small. Only has a full size bed without other necessary chair , table and others.
Stayed 2 nights in May 2024
Response from Manny P on 28 May 2024
We deeply understand and empathize with the inconvenience you experienced regarding the quality of the room. Our goal is, and will always be, to provide our guests with exquisite experiences that set and exceed the bar. We acknowledge that we fell short of this during your stay, and for that, we sincerely apologize.

10/10 Excellent

Anita Ferullo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Friendly and helpful staff. Nice room and excellent shower. Great hotel near all major attractions
Stayed 2 nights in May 2024
Response from Manny P on 27 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. We hope to see more of you so we can deliver and exceed the service you have come to know.

6/10 Okay

Christian Kyle

Travelled with family
We have stayed at maybe 10-12 hotels around Times Square and this one was pretty average. Decent size room for the price. Not much ch in the way of amenities. The deadbolt didn’t lock. But otherwise felt safe
Stayed 3 nights in May 2024
Response from Manny P on 27 May 2024
It pains us to learn of the inconvenience you endured regarding the quality of the room. Our goal is, and will always be, to provide all of our guests with exquisite experiences that set and exceed the bar.

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for a short romantic trip. Great location. Housekeeping staff was great. Wish they would have had a mini fridge and a microwave, but otherwise a great experience.
Stayed 3 nights in May 2024
Response from Manny P on 27 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully, we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third stay. The staff is friendly and we’ve used their car service to the airport twice which is convenient and seems to be the same price as a cab or Lyft. The rooms are well kept and most importantly, the beds are comfortable. We like the location too, it’s close enough to Times Square and Central Park. We’ll stay again.
Stayed 3 nights in May 2024
Response from Manny P on 27 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully, we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bueno
Stayed 5 nights in May 2024
Response from Manny P on 27 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully, we get to see much more of you so we can deliver and exceed the service you have come to know.

8/10 Good

JAIME

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What we didn’t like was our keys needed to be reprogrammed several times
Stayed 4 nights in May 2024
Response from Manny P on 27 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully, we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

Leisha

Travelled with group
Liked: Cleanliness, property conditions & facilities
Location
Stayed 1 night in May 2024
Response from Manny P on 26 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully, we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

Alexandre

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 4 nights in May 2024
Response from Manny P on 25 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully, we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean, can’t get onto a floor without a room key which is nice.
Stayed 1 night in May 2024
Response from Manny P on 25 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully, we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

John

Travelled with partner
Liked: Property conditions & facilities
Room was nice and good size for price and location. Very convenient to Central Park and that area. Lots of food choices! Lobby bar and staff very accommodating for a nightcap!
Stayed 2 nights in Feb 2024
Response from Manny P on 25 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully, we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Manhattan. Walkable distance to Times Square and 5th Ave Rockefeller etc area tourism. Lots of good food choices close by.
Stayed 2 nights in May 2024
Response from Manny P on 25 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully, we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

jane b

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was extra comfortable, the shower head was great. The doorman was very helpful with directions and storing our bags after checkout and arranging for a car to laguardia. It was a great stay!
Stayed 2 nights in May 2024
Response from Manny P on 25 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully, we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

Leonard

Travelled with partner
We reserved a queen room but when we arrived they said they were out so they put us in a double full room. It turned out to be fine. The room was vary spacious. The beds were sooo comfortable. The bathroom was nice also . Great shower. Great location.We will be back and recommend the hotel for all to stay
Stayed 2 nights in May 2024
Response from Manny P on 25 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully, we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manny P on 25 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully, we get to see much more of you so we can deliver and exceed the service you have come to know.

8/10 Good

Isabel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. A 15 min walk from Lincoln Center, 4 block walk to subway, near bus lines. Nearby drugstore. Quiet room in inner building. No fridge. Small bathroom - just enough space for a petite- sized person to fit when on toilet or manuever into shower area. Glass third wall insufficient to retain rainshower water within shower, could see the sink cabinetry water damage, and eventually will have mold. The trick to retain water within, is to utilize the end handheld wand spray - ensure you aim toward wall first before switching to its use, otherwise it's a firehouse!
Stayed 1 night in May 2024
Response from Manny P on 23 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

8/10 Good

Glenn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I thought the Ameritania was good. Rooms were extremely quiet, location is great, shower was excellent. My only issue was that the room was smaller than most, but overall a good hotel and well worth the price.
Stayed 2 nights in May 2024
Response from L. A on 22 May 2024
Hi Glenn,Thank you for your feedback!Best,

10/10 Excellent

Stephen Murdock

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manny P on 23 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Property was clean. Room was very small-There was not even room for a chair.we were charged a resort fee for free waters in the room and free coffees.
Stayed 2 nights in May 2024
Response from Manny P on 22 May 2024
It pains us to learn of the inconvenience you endured when it came to the quality of the room. Our goal is, and will always be, to provide all of our guest’s with exquisite experiences that set and exceed the bar.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service
It was a nice room for the cost and good location for us.
Stayed 1 night in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The style of the hotel was very cool and fun and the room was perfect for a weekend in NYC.
Stayed 2 nights in Mar 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

8/10 Good

Ami

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awesome hotel right near Carnegie Hall. I loved it. We would have liked an ice machine on our floor though. We had to wait a while for someone to bring it up.
Stayed 1 night in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

10/10 Excellent

Mia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I stayed here for our yearly girls trip & it is now going to be our go-to hotel. From the moment we arrived the staff was incredible, they grabbed our luggage before we even had a chance to and held it for us until our room was ready. The concierge, Jalal (forgive my spelling if incorrect), showed us to our room and gave us his number if we needed anything at all during our stay & set up transportation from the hotel back to the airport for our departure day. I cannot recommend this place enough- clean rooms, comfy beds, amazing location, 10/10 staff!
Stayed 3 nights in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.

6/10 Okay

Emily

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Ok place for a short trip
Stayed 2 nights in May 2024
Response from Manny P on 20 May 2024
Rest assured, we do not take your dissatisfaction lightly. We communicated all of your concerns to the team and we are implementing solutions to prevent them from happening in the future. We know we are capable of better and we take each day as an opportunity to do better, so that we may reach and exceed our goal of delivering the best experiences possible.

10/10 Excellent

James, Tuscaloosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great property to stay at while in Manhattan. W 54th street gives you great access to multiple subway stations and just a few blocks south to walk to Times Square or walk a few blocks north to the south end of Central Park. It’s close to the Broadway theaters and there are food options everywhere. It’s easy to get an Uber as well. The property is nice and well maintained. The service staff were nice and the doormen were always friendly and willing to help with directions. As you can see in the pictures, this place is a bit eclectic but we liked that. Coffee is served in the lobby, so you do have to leave the room to get your cup of Joe. No microwave but that didn’t bother us. A small fridge will keep the daily water provided cold. If you want some TV time, expect the basic cable channels. There is some street noise off Broadway with horns and sirens at times and construction is currently going on across the street. Scaffolding is up around the property too. Overall we really enjoyed this property and placement along Broadway.
Stayed 7 nights in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Erika

Liked: Cleanliness
Stayed 2 nights in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Martin, Balston Spa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

6/10 Okay

David

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Black and White Room was great the only gripe i have about it its way to small they also did not give me the room i asked for. they did accommodate a extra two hours of hotel stay for the screw up
Stayed 1 night in Mar 2024
Response from Manny P on 20 May 2024
Rest assured, we do not take your dissatisfaction lightly. We communicated all of your concerns to the team and we are implementing solutions to prevent them from happening in the future. We know we are capable of better and we take each day as an opportunity to do better, so that we may reach and exceed our goal of delivering the best experiences possible.

8/10 Good

Brad, Granite Bay

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Karina

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Afsin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Ben Hur, Marietta

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really good staff and property! Def a come back place to stay!
Stayed 4 nights in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

8/10 Good

Martin

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Nice, capable staff. Reasonable room for the cost. Easy walk to Times Square and Central Park. Easy to get a taxi. Close to subway.
Stayed 3 nights in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Elevator challenges an no coffee in rooms were two minor demerits but overall great property and location!
Stayed 2 nights in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and helpful
Stayed 4 nights in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Mikayla

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy walk to time square. Staff were all very friendly. Will definitely book here again.
Stayed 4 nights in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

4/10 Poor

David Brian

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Dark room, too-soft and low mattress, broken bathroom mirror whose sharp edge covered with scotch tape, broken wall art, smell of weed all around the entrance. Staff very nice.
Stayed 2 nights in May 2024
Response from Manny P on 20 May 2024
Rest assured, we do not take your dissatisfaction lightly. We communicated all of your concerns to the team and we are implementing solutions to prevent them from happening in the future. We know we are capable of better and we take each day as an opportunity to do better, so that we may reach and exceed our goal of delivering the best experiences possible.

8/10 Good

Minfan

Liked: Cleanliness, staff & service, amenities
Could be cleaner
Stayed 1 night in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know.It pains us to learn of the inconvenience you endured when it came to the quality of the room. Our goal is, and will always be, to provide all of our guest’s with exquisite experiences that set and exceed the bar.Please note, we have just started our renovation which will most certainly provide us with the facelift desired. We hope to be able to welcome you back in the near future with a much better impression!

8/10 Good

Bruce E

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location and staff was nice and helpful but not much in the lobby as far as tv, computer, bathrooms.
Stayed 4 nights in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

10/10 Excellent

Alfredo, Caledon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location
Stayed 1 night in Apr 2024
Response from Lila. A on 11 May 2024
Thank you Alfredo for your feedback.Best,

10/10 Excellent

Alfredo, Caledon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location and mint clean property, close to great restaurants and attractions!! Highly recommended, staff welcoming and friendly
Stayed 1 night in Apr 2024
Response from Lila. A on 11 May 2024
Hi Alfredo,Thank you for your review!Best,

8/10 Good

isaac

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location
Stayed 1 night in May 2024
Response from Lila. A on 11 May 2024
Hey Issac,Thank you for your feedback!Best,

10/10 Excellent

Ivana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 1 night in May 2024
Response from Manny P on 20 May 2024
Thank you so much for the positive feedback you have given us. We are thrilled that you enjoyed your stay with us. Hopefully we get to see much more of you so we can deliver and exceed the service you have come to know

6/10 Okay

Nino

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Lila. A on 11 May 2024
Hi Nino,Thank you for your feedback. we hope next time will be better stay for you!Best,

10/10 Excellent

sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lila. A on 11 May 2024
Hi Sam,Thank you or feedback!See you soon!Best,

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance to everything..dining, subway, etc..very convenient. Very well kept and friendly staff.
Stayed 3 nights in May 2024
Response from Lila. A on 8 May 2024
Hey Michael,We are glad that you enjoyed your self.Best,