10/10 Excellent
Judy
31 May 2024
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don't usually do reviews just because I don't want to take the time however for this hotel I will make an exception. I got the shuttle from the airport and the driver Derek was very engaging. The grounds of the hotel was clean and inviting. I was greeted at the front desk by Sarah. I was impressed because there was more than one person checking in and she gave each one her undivided attention ans. any and all questions. Just when I thought customer service was dead I get to meet Sarah. Thank you. Being on the 2nd floor I had to take the elevator. Spotless. No smells. My room was clean and inviting. The bed was VERY comfortable and the pillows were like sleeping on clouds. Checking out Shannon was awesome making check out smooth and effortless. This will be my choice of hotel whenever I'm in Minnesota. Last but not least Mall of America is just across the road.
Judy
Stayed 1 night in May 2024