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Reviews of The Ummed Jodhpur Palace Resort & Spa

5 out of 5
The Ummed Jodhpur Palace Resort & Spa
Banar Road, Jodhpur, Rajasthan

Reviews

6.4
Rating 10 - Excellent. 13 out of 61 reviews" "
Rating 8 - Good. 15 out of 61 reviews" "
Rating 6 - Okay. 13 out of 61 reviews" "
Rating 4 - Poor. 7 out of 61 reviews" "
Rating 2 - Terrible. 13 out of 61 reviews" "

7.0/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

2/10 Terrible

Samirkumar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor customer service and deserve not more than 3 stars for their service, offerings and behavior. I would like to get my money back from this hotel. The room does not have standard items! Just the look and name including alace does not give that feeling. Please stay away from this property.
Stayed 2 nights in Jan 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Location is the main problem. It is too far away from everything and no nice restaurants close by. The food is so-so in the hotel restaurant and way too expensive for the quality.
Stayed 3 nights in Dec 2023

2/10 Terrible

Jay

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This should be a last resort booking …
This was one of the worst hotels we stayed at during our trip to India. Our rooms were not even ready by 12 pm. So, we left to do sightseeing and returned by 8 pm only to find that they did not have the rooms we had pre-paid for. Finally after a lot of arguing and waiting for 45 mins, the rooms became magically available, thanks to the intervention of one of the managers who was actually very helpful. When we got to the room, the fridges in the rooms were not working, the mattresses were so soft, they felt like they were 20 years old. Finally, when we were checking out just 8 hours later, we were being over-charged for multiple breakfasts which we did not have. The employee at the front desk was so rude and unprofessional during the check-out. He slammed his hand across the desk and flung all the papers on the floor towards one of the other employees. To make matters worse, there were other guests also experiencing similar issues as us. I told them my family had a flight to catch and I couldn’t waste any more time, but still he was not helpful. At 6:30 am, finally a manager (Sunil) was called and he helped us clear up the mess. In short, the managers were great, the employees, not so much. The property has potential, but lots of changes must be made to achieve a 4 or 5 star rating. At best, I would give this property a 2 star rating today. Hope this is helpful.
Stayed 1 night in Dec 2023

2/10 Terrible

rita

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
palace only in looks
The map location was incorrect and wasted time and effort. Hotel room phone was not working nor was it rectified even after repeatedly telling. food was good and the ambience good but customer service attitude was lacking
Stayed 1 night in Nov 2023

4/10 Poor

srujan reddy

Stayed 2 nights in Sep 2023

6/10 Okay

Vinita

Travelled with family
Liked: Room comfort
Stayed 1 night in Jun 2023
Response from The Ummed Jodhpur on 25 Jul 2023
Thank you for your responseThe Ummed Jodhpur

2/10 Terrible

Jagdish

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty hotel
Unfriendly staff. Dirty bed sheets- Unhygienic atmosphere. Glass widows dirty and never cleaned.
Stayed 2 nights in Feb 2023
Response from The Ummed Jodhpur on 23 Mar 2023
Dear Mr. Jagdish, I thank you for sparing your valuable time to post a review of us It was indeed a pleasure having you stay with us during your recent visit.I once again apologize for the inconvenience caused. Your feedback on service has been taken with the team and all corrective actions are being taken.Let me assure you that the feedback will be given the seriousness it deserves and efforts to remedy the same will be taken up in all earnest.It is feedback from esteemed guests like you that helps us to constantly introspect our systems and procedures and assists us in striving for a better product and service. My team and I look forward to your continued visits and take this opportunity to assure you of our best attention and service at all times. Warm Regards.The Ummed Jodhpur

2/10 Terrible

Divyesh

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is only 2 or maximum 3 star property. We paid for 5 Star and recd. only 2 star. Total rip off.
Response from The Ummed Jodhpur on 23 Mar 2023
Dear Mr. Divyesh,Thank you for taking time to share your review, I am delighted to note that you had a memorable stay with us and our Services exceeded your expectations. The Ummed Jodhpur experience is all about people working together to create beautiful memories for our guests and I am delighted to note that we were able to serve you well. Your kind and generous comments are much appreciated and are a great source of motivation for our team.Let me assure you that the feedback will be given the seriousness it deserves and efforts to remedy the same will be taken up in all earnest.I have shared your feedback with the entire team and I can assure you that this will continue to motivate all of us to strive for creating exceptional experiences for our guests.We look forward welcoming you back to The Ummed Jodhpur soon.best regardsThe Ummed Jodhpur

6/10 Okay

Bharat

Travelled with family and small children
Disliked: Cleanliness
The hotel from the outside and lobby is good. Especially their lawn and front lawn is really nice. Their bedding cleanliness really was a disappointment. They should really consider changing those with new ones very soon. The bathroom bath tub curtains were really old as well. The staffs in the front desk could do better and the food hall was ok.

8/10 Good

Hemant

Liked: Staff & service, amenities

6/10 Okay

rakesh

Business traveller, Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Restaurant food was excellent. They need to upgrade their services. Staff was very cooperative and helpful. Only major shortcoming was housekeeping.
Stayed 2 nights in Dec 2022

8/10 Good

Chaitali

Stayed 2 nights in Nov 2022

2/10 Terrible

Braj

Stayed 3 nights in Sep 2022

8/10 Good

Deepti

Stayed 1 night in Mar 2022

6/10 Okay

Umang

Travelled with partner
Liked: Amenities
Ambience and food. Not very happy with the welcome and room service.
Stayed 4 nights in Jan 2022

2/10 Terrible

Jigar

Travelled with family
Disliked: Staff & service, amenities
I absolutely did not enjoy the stay and will never recommend anyone to visit this property as it lacked basic amenities like poor bed mattress and cold water in the shower. I would have been happier staying at any other hotel but this one
Stayed 1 night in Dec 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2020

6/10 Okay

Sohil

Travelled with family
Disliked: Cleanliness
It definitely not a 5 star at all
It was alright , they need to keep property clean and have to get bed sheets and pillows changed Caz it was smelly and dirty , after that it was little better
Stayed 1 night in Jan 2020

4/10 Poor

Sandeep

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room lacked expected amenities like washroom accessories shaving & dental kits, only one soap between wash basin and bathing areas, no hand towels, no bathroom slipper or bathrobe. They could not change the spring mattress that was too sinking for our spines. Food was tasteless and half the items not available. Breakfast spread was ordinary and most items were cold.
Stayed 1 night in Jan 2020

4/10 Poor

Sophie, Australia

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just a 3 star category hotel, with very basic amenities and unhelpful, unfriendly staffs. Outdated old rooms and poor quality shower. How on earth this can be a five a star hotel. It’s tucked away from the city. And takes at least 1/2 hour to get to the attractions. If you want to stay at a three star property far away from the city, this is for you.
Stayed 2 nights in Dec 2019
Response from Gaurav Shandilya on 13 Jan 2020
Dear Valuable Guest, Greetings of the day from the Ummed Hotel Jodhpur....!! Thanks for staying with us and taking the time out in sharing your valuable feedback. At the outset, I would like to express my sincere regrets for the reported inconvenience caused to you on account of hotel services. Your feedback is extremely valuable to us and we have taken up your feedback for further improvements. It always remains our endeavor to treat each guest as most important and make their stay memorable with us, please treat this as a one-off an experience where we may not have been able to meet your expectations. We have gotten into each root cause for the same and have taken steps to ensure your next visit remains flawless. Once again, We look forward to welcoming you back again soon for a better experience. With my humble regards, Gaurav Shandilya General Manager. The Ummed Hotel.

6/10 Okay

Daniel

Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great ambience, lovely breakfast spread. Food in hotel is pricey though
Stayed 1 night in Jul 2019
Response from Gaurav Shandilya on 13 Jan 2020
Dear Guest, Greetings..!! The team & I are grateful to you for spreading your experience with us. We are happy to know that you enjoyed your experience with us. We take the opportunity to thank you for your mind words & appreciation. We look forward to welcoming you back at The Ummed Jodhpur in future. Warm Regards, Gaurav Shandilya General Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The pictures of the property shown on Expedia is nowhere close to the reality. It’s a very badly maintained and terribly managed property. The staff was untrained and unprofessional, property cleanliness was very poor, bathrooms were horrible, and the overall experience was just not what we expected when booked the hotel. This property is marketed as a heritage hotel and they try to give an impression as if it’s one of the palace style heritage hotel, which is absolutely misleading. It’s a cheap quality hotel; the services, staff and the overall feel of the hotel is very much like a Motel or a road side Inn. Stay away from booking this hotel, it’d be a huge mistake.
Stayed 2 nights in Nov 2017
Response from Gaurav Shandilya on 13 Jan 2020
Dear Valuable Guest, Greetings of the day from The Ummed Hotel Jodhpur....!! Thanks for staying with us and taking the time out in sharing your valuable feedback. At the outset, I would like to express my sincere regrets for the reported inconvenience caused to you on account of hotel services. Your feedback is extremely valuable to us and we have taken up your feedback for further improvements. It always remains our endeavor to treat each guest as most important and make their stay memorable with us, please treat this as a one-off an experience where we may not have been able to meet your expectations. We have gotten into each root cause for the same and have taken steps to ensure your next visit remains flawless. Once again, we look forward to welcoming you back again soon for a better experience. With my humble regards, Gaurav Shandilya General Manager. The Ummed Hotel

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities
Disliked: Staff & service
This was a really bad managed hotel. We had a large suite which did not have hot water till a huge wedding part arrived day after we got there. Low water pressure. Leaking ceiling into our room (to be fair they fix that), leaking kettle, not working tv, no chairs on the outside balcony, no newspaper delivered, blocked shower drain and loose toilet seat. Then there was the staff and restaurant. Bad staff training, being ignored in the bar are and very poor service with cans just put in front of us, no ice put in glass no service offered. Ignored in reception. Poor choice for breakfast when wedding appeared. General very very poor service and attention being this was a 5star hotel.
Stayed 3 nights in Feb 2019
Response from Puneet Sharma, General Manager on 1 May 2019
Dear Madam / Sir, Greetings from the Ummed Jodhpur, At the outset, please accept my sincere apologies for the inconvenience caused, during your stay. Rest be assured that we have already initiated the corrective action, further the team has been briefed to be more sensitive to guest requests. I would request you to please treat it as a one off aberration. Please feel free to contact me for any assistance. Look forward to welcome you again, at the Ummed Jodhpur.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor service Rip off for transport to airport Charges 4 times compared to Uber
Stayed 1 night in Feb 2019
Response from Puneet Sharma, General Manager on 13 Apr 2019
Dear Sir / Madam, Greetings from the Ummed Jodhpur, Thank you for taking out your valuable time to give your feedback. We regret that you found the hotel prices to be high, but let me assure you, given the distance from the airport, our car charges are very nominal. Also, we surely provide better services than the taxi providers, in terms of chauffeur attributes, car cleanliness and maintenance. Look forward to welcome you again at The Ummed Jodhpur. Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness
The property has seen better days, but keeps going as though it was still a top-of-the-line hotel. It isn't. It comes down to the fact that the staff are eager but poorly trained, being more intrusive than helpful, and often more concerned with their interactions with each other than providing what is actually needed for the guests.. Food is above average.
Stayed 2 nights in Jan 2019
Response from Puneet Sharma General Manager on 1 May 2019
Dear Madam/ Sir, Greetings From The Ummed Jodhpur, Thank you for taking out your valuable time and sharing your feedback. were able to match your expectations however as per your concern we have already started taking training in respective department. I would request you to give us another opportunity to serve you and be assured of the best of our services. Please feel free to contact me for any assistance. Look forward to welcome you again,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Not 5 star. More 2 star. It is dirty, rude staff - not all some really tried and many things broken including toilet, door handles etc. very poorly managed
Stayed 1 night in Dec 2018
Response from Puneet Sharma General Manager on 1 May 2019
Dear Madam/ Sir, Greetings from the Ummed Jodhpur, At the outset, please accept my sincere apologies for the inconvenience caused, during your stay. Please be assured that corrective action has been taken, regarding your observations about the room and staff attitude. I would request you to give us another opportunity to serve you and be assured of the best of our services. Please feel free to contact me for any assistance. Look forward to welcome you again, at the Ummed Jodhpur.

8/10 Good

Verified traveller

so big hotel, and so big room, but the facilities ia too old. and balcony is occupied by birds, so dirty.
Stayed 2 nights in Dec 2018
Response from Puneet Sharma General Manager on 1 May 2019
Dear Madam/ Sir, Greetings from the Ummed Jodhpur, Thank you for taking out your valuable time and sharing your feedback. Since it’s as open Property yes the birds are the Issue however we have duly noted your feedback and we are working on it. Please feel free to contact me for any assistance. Look forward to welcome you again,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
The property is rated as 5 star at the Expedia site.i would give it a 3 star!
Stayed 2 nights in Nov 2018

10/10 Excellent

KumarJain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place and great hospitality . Best place to visit in Jodhpur
Stayed 1 night in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2018

10/10 Excellent

Jayshree, United Kingdom

Liked: Cleanliness, property conditions & facilities, room comfort
Nice hotel , friendly staff also food was nice room was clean and tidy
Stayed 1 night in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is excellent but 10 km far from city Jodhpur
Stayed 2 nights in Aug 2018

10/10 Excellent

Raj Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice
Great place
Stayed 1 night in Feb 2018
Response from Ummed Team on 12 Apr 2018
Thanks for liking our property

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Memorable stay!
Great ambiance! Had a memorable stay. Keep up the good work!
Stayed 1 night in Jul 2017
Dear Guest, Greetings from The Ummed, Jodhpur! At the outset, we would like to thank you very much for sharing the candid review of your recent experience at our hotel The Ummed, Jodhpur. We appreciate your comments and value such feedback. It is indeed a pleasure to share such compliments with our associates. It would be yet another opportunity and a privilege for all of us, over again to serve you as a guest. Thank you ever so much for your patronage. Many Regards General Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
More geared to large wedding events
Little atmosphere a very large hotel not great for individual travellers. The external impression is strong, inside is a bit more functional.
Stayed 2 nights in Jul 2017
Response from General Manager on 24 Jul 2017
Dear Guest, Greetings from The Ummed, Jodhpur! We would like to thank you very much for sharing with us the candid review of your recent experience at our hotel The Ummed, Jodhpur. Such feedback is extremely important and valuable to us, as we learn and strive to get better by providing enhanced guest experiences. We significantly appreciate your concern about our property on the aspects of its up-keeping . In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and contended atmosphere. It would be yet a privilege and an opportunity for all of us, over again at The Ummed, Jodhpur anxiously wait to serve you as a guest. Thank you very much once again for your patronage. Many Regards General Manager

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Good looking hotel, but....
What could have been a superb experience considering the look of feel of the hotel, instead turned out to be a dreadful experience. The bathtub drain was clogged and in spite of their best efforts, they could not fix the problem. The mattress was terrible and gave us backache. The air conditioner was also not working at full capacity. We complained and the hotel was prompt in moving us to a new room but when we inspected the new room we found the same problems. Never again!
Response from Narpat on 29 Apr 2017
Dear Guest , Greetings from The Ummed, Jodhpur! We would like to thank you very much for sharing with us the candid review of your recent experience at our hotel The Ummed, Jodhpur. It is always our endeavor to get better by providing enhanced guest experiences hence such feedback of yours is extremely important and valuable learning to us. We appreciate your concern about the location of our property on the aspects of car facility. In taking great care of our guests and patrons, it is indeed a pleasure to announce that we have recently implemented many of these upgrades to the property, a brand new fleet of ‘suv’ for guest transfers at a comfort price is one of it. The online portals for external taxi providers are better in service these days. Horse ride is yet another activity that can be engaged with along with several outdoor games. We have also started with several ‘Unique Dining Areas’- a very personalized dining experience and far beyond that. We may also plan visitors’ itinerary to make the trip more eventful. It would be yet a privilege and an opportunity for all of us, over again at The Ummed, Jodhpur anxiously look forward for your next visit to make it an impressive experience that you may cherish over times. Thank you ever so much once again. Many Regards Narpat

10/10 Excellent

Sunil, India

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
NICE HOTEL ADJOINING MAIN HIGHWAY
Big rooms, swimming Pool, horse riding, Peacocks and lush green garden for morning walk. Nice fooding.... Really amazing staying experience
Response from Narpat on 16 Mar 2017
Dear Sunil Ji, Greetings from The Ummed, Jodhpur! At the outset, we would like to thank you very much for sharing the candid review of your recent experience at our hotel The Ummed, Jodhpur. We appreciate your comments and value such feedback. It is indeed a pleasure to share such compliments with our associates. It would be yet another opportunity and a privilege for all of us, over again to serve you as a guest. Thank you ever so much for your patronage. Many Regards Narpat Singh

8/10 Good

Anonymous

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel on the outskirts
Gorgeous hotel building, but service in the dining hall is pathetic if you order a meal. They took more than an hour to prepare lunch, dinner orders for a la carte orders!!! When we inquired about it - they came up with lame excuses that we had ordered a Jain meal (no onion, garlic), so it took them extra long to wash pots and pans and cook simple meals! This used to be a Taj hotel until early last year - so the building, room, lawns are beautiful, but the hotel staff appears to not have much clue about hosting international travelers (I only say this because perhaps Indian residents are not bothered by the incompetence). Talking to the front desk/conceirge was a fruitless exercise - they were unhelpful at best! I hope the new owner gets his staff trained because it is a beautiful hotel that should be patronized, if the staff and kitchen are better.
Response from Narpat on 31 May 2017
Dear Guest, Greetings from The Ummed, Jodhpur! We would like to thank you very much for sharing with us the candid review of your recent experience at our hotel The Ummed, Jodhpur. Such feedback is extremely important and valuable to us, as we learn and strive to get better by providing enhanced guest experiences. We significantly appreciate your concern about our property on the aspects of its up-keeping and dining experiences that needs improvement. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and contended atmosphere. The restoration is in progress by several phases. It is indeed a pleasure to announce that we have recently implemented many of these upgrades to the property. Our rooms have new bed skirts, window treatments, a brand new fleet of ‘suv’ for guest transfers, horse rides and far beyond that. It would be yet a privilege and an opportunity for all of us, over again at The Ummed, Jodhpur anxiously wait to serve you as a guest. Thank you very much once again for your patronage. Many Regards Manager - Reservation

6/10 Okay

Vinay Kumar, Hyderabad, India

Disliked: Staff & service, property conditions & facilities
Very grand infrastructure, poor service
Please do not confuse this property with the Umaid Bhawan Palace hotel - at one point of time both were maintained by Taj Group which could be the cause for confusion for many - it was for us at least. Clearly, the property has seen better days. The building, lawns, and overall infrastructure are magnificent. Even the road leading up to the entrance of the Hotel is very nice. The disappointments start with the upkeep of the infrastructure - wall paintings were peeling, bathrooms are clogged, Service quality is poor, to say the least. We only used the restaurant for breakfast but called for room service. The room service was delayed, and not delivered correctly. By the way the prices on the menu were exhorbitant - much higher than what a 3-star hotel such as The Ummed should deserve. If you do not set your expectations very high, you will be able to enjoy the stay at Ummed
Response from Narpat on 31 May 2017
Dear Guest, Greetings from The Ummed, Jodhpur! We would like to thank you very much for sharing with us the candid review of your recent experience at our hotel The Ummed, Jodhpur. Such feedback is extremely important and valuable to us, as we learn and strive to get better by providing enhanced guest experiences. We significantly appreciate your concern about our property on the aspects of its up-keeping and dining experiences that needs improvement. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and contended atmosphere. The restoration is in progress by several phases. It is indeed a pleasure to announce that we have recently implemented many of these upgrades to the property. Our rooms have new bed skirts, window treatments, a brand new fleet of ‘suv’ for guest transfers, horse rides and far beyond that. It would be yet a privilege and an opportunity for all of us, over again at The Ummed, Jodhpur anxiously wait to serve you as a guest. Thank you very much once again for your patronage. Many Regards Manager - Reservation

8/10 Good

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Quiet Oasis far from the Hustle and Bustle
The Ummed is a great hotel if you are looking for something quiet, pretty and peaceful. After experiencing loud honking from buses, cars, rickshaws and motorcycles at a decibel level that will compromise anyone's hearing, this factor is not to be underrated. The Ummed is about 6 miles away from Jodhpur's center, which for us it was great. the property is beautiful, although no longer in a great area, it must have been fantastic once upon a time. It feels like a wealthy man's palace, although clearly built as a hotel. One is surrounded by beautiful gardens, and fountains. I would say that the hotel probably is due some face lifting, as the furniture is showing its age, but it is very clean, large rooms, good bathrooms, and wonderful service. It is a very good bang for the buck, and transportation to and from the city easily available by asking for a cab with the hotel concierge.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good experience overall. Wish the hotel offered an extra bed instead of a mattress for a third person per room.

8/10 Good

Keith , Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great property but even better staff
We stayed three nights at the Ummed. The property is beautiful and well maintained but the staff really completed our positive experience. From our initial front desk check-in, to housekeeping and food and beverage staff they were all friendly and focused on service. We normally would not eat in a hotel restaurant, preferring to venture into the city, but since we were traveling during demonetization and rupees were difficult to come by we decided to have our first dinner at the hotel were we knew we could pay by credit card. the food - a buffet - was fresh and very good. the staff were truly outstanding. Exceedingly friendly and helpful. we enjoyed the experience so much we dined there on our last night as well.
Response from Narpat on 31 May 2017
Dear Guest, Greetings from The Ummed, Jodhpur! At the outset, we would like to thank you very much for sharing the candid review of your recent experience at our hotel The Ummed, Jodhpur. We appreciate your comments and value such feedback. It is indeed a pleasure to share such compliments with our associates. It would be yet another opportunity and a privilege for all of us, over again to serve you as a guest. Thank you ever so much for your patronage. Many Regards Manager - Reservation

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very disappointed with room and food. Presented online incorrectly. Very run-down.
Response from Narpat on 31 May 2017
Dear Guest, Greetings from The Ummed, Jodhpur! We would like to thank you very much for sharing with us the candid review of your recent experience at our hotel The Ummed, Jodhpur. Such feedback is extremely important and valuable to us, as we learn and strive to get better by providing enhanced guest experiences. We significantly appreciate your concern about our property on the aspects of its up-keeping and dining experiences that needs improvement. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and contended atmosphere. The restoration is in progress by several phases. It is indeed a pleasure to announce that we have recently implemented many of these upgrades to the property. Our rooms have new bed skirts, window treatments, a brand new fleet of ‘suv’ for guest transfers, horse rides and far beyond that. It would be yet a privilege and an opportunity for all of us, over again at The Ummed, Jodhpur anxiously wait to serve you as a guest. Thank you very much once again for your patronage. Many Regards Manager - Reservation

2/10 Terrible

Asha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely a 2 star property!
Worst stay after booking delux double beds they gave us 3 couples twin rooms.after check in when we would call the reception for any work the manager on duty would either disconnect the phone or not pick up.

10/10 Excellent

Saurabh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful

8/10 Good

Ajay

Liked: Cleanliness, property conditions & facilities, room comfort
Good economical option.
We got a smoking room which was changed immediately to non smoking on request. Unfortunately we could not connect to the WiFi during the stay.

6/10 Okay

Miles, New Zealand

Liked: Cleanliness, staff & service, room comfort
Pleasant hotel,Ok if you dont need a shower,I did the swimming pool,Plenty of cold water,No hot

10/10 Excellent

Crystal, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay but lasting impact
This hotel is absolutely beautiful. You don't feel like you're right on a main road in Jodhpur because the facilities/grounds are massive. Feels like a secluded resort which is very relaxing. Beautiful peacocks wandering. Staff was extremely attentive, always helpful, and VERY accommodating so thank you for that. The room and everything else was spotless. If

10/10 Excellent

YMA, California

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel Outside Jodhpur's Busy Area
I enjoyed the quietness of the hotel. It has a huge lobby and a quad to walk around. The hotel was far walking distance from the Jodhpur's busiest area. A driver is a must to get to the fort.