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Reviews of The Gold Regency

3 out of 5
The Gold Regency
4344 Main Bazar Road, New Delhi

Reviews

6.0
Rating 10 - Excellent. 2 out of 26 reviews" "
Rating 8 - Good. 8 out of 26 reviews" "
Rating 6 - Okay. 8 out of 26 reviews" "
Rating 4 - Poor. 3 out of 26 reviews" "
Rating 2 - Terrible. 5 out of 26 reviews" "

6.6/10

Cleanliness

5.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Kevin

Stayed 2 nights in Jan 2024

8/10 Good

Zubair

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Location was very good. Close to New Delhi Railway Station. Room size wasn't that small as feared. Got an early check-in. Staff wasn't that friendly. They don't greet you with a smile. Asked for a bill/receipt for my payment which wasn't given. Was told that Expedia will mail it, which I haven't yet received. Breakfast was poor. Who eats Pav Bhaji in the morning?
Stayed 1 night in Oct 2023

10/10 Excellent

Hari

Liked: Staff & service, amenities, property conditions & facilities
Very nice hotel. Located in the heart of the main bazar. Walking distance from New Delhi Railway Station. The staff members were friendly, courteous, and very helpful. The room was clean and vwry comfortable to stay at. I recommend rhis hotel to anyone traveling to India.
Stayed 4 nights in Apr 2023

8/10 Good

Pulak

Travelled with family
Liked: Staff & service
Very good staff! But area around especially entry/exit gate needs serious maintenance and upkeep
Stayed 1 night in Feb 2023

10/10 Excellent

Hrithik

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service being provided by the GOLD Regency
by God's grace, I've been to many cities to explore but honestly speaking about Gold Regency, it's one of the Top 2 hotels where I've stayed in. Be it their service (super fast), be it their food quality, their cleanliness, staff behaviour, house-keeping behaviour each & everything was great I would say, it was not a stay rather it was an experience
Stayed 2 nights in Aug 2022

2/10 Terrible

ANJALI PANCHAL

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2022

2/10 Terrible

Lindsey

Stayed 1 night in Mar 2022

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place looks like a brothel as I was checking in,there were few guys who were paying the girls to stay with them
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2021

6/10 Okay

Verified traveller

Business traveller
The property is average with the price paid. The drawback about this property is the crowdedness around its location as it is very close to the always crowded new Delhi railway station.
Stayed 3 nights in Mar 2019
Response from Warm Regards Manager on 28 Jan 2020
Dear Guest, Thank you for taking the time to review us. Please be assured that your feedback is extremely important to us and has been escalated internally on priority. We hope you will visit us again very soon for a seamless experience.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2019
Response from Warm Regards Manager on 28 Jan 2020
Dear Guest, thanks for taking time to review us. Your feedback is valuable. Hope to serve you better in your next stay with us.

8/10 Good

Hemal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay in Market Nearby
It was nice hotel overall and the staff is very cooperative. Food is quite good. Room Service is fine. Only thing they mention city view from room was not there as there was no window
Response from Warm Regards Manager on 28 Jan 2020
Dear Guest, thanks for your kind words. We would prioritize your window requirement to make your next stay well ventilated and more entertaining with us. thanks for leaving review here. Hope to see you soon.

6/10 Okay

Verified traveller

Hotel itself was fine though it appears in the middle of a remodel? The location is right on the market which is busy at night and, like much of Delhi, littered with trash and is hard to access by taxi. In the middle of the market place our first taxi driver claimed he couldn’t drive any further and left us with our luggage to find alternative transportation to the hotel which ended up being a rickshaw.
Stayed 1 night in Feb 2018
Response from Warm Regards Manager on 28 Jan 2020
Dear Guest We understand and apologize for the inconvenience you had gone through and ensure that corrective actions shall be taken to eradicate all possibilities for re occurrence of the same instances.

4/10 Poor

Hayden, Australia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a Joke
I stayed in the hotel in January 2018. The hotel was under complete refurbishment and the noise and smell of chemical lacquers was horrendous. There is a bar downstairs which plays loud music until late. I was heavily questioned about my friend staying in my room who arrived a day later, even though the room was booked for (2) people. Hotel manager had no record of the second person and I needed to provide my expedia receipt as proof. The manager was rude and unhelpful, the hot water stopped working on two occasions. From the outside this hotel looks nice, however it was a very disappointing stay. Never understand how a business can remain open whilst undergoing a full refurbishment. Needs new management and customer service training.
Stayed 5 nights in Jan 2018
Response from Warm Regards Manager on 28 Jan 2020
Dear Guest, Dear guest, we want to extend our sincerest apologies concerning all the issues that you have faced. We pride ourselves in maintaining the highest quality standards for our customers. So, we hope you will give us and opportunity to discuss this further with you.

8/10 Good

Florence

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon séjour mais petit déjeuner peu copieux et pas très convivial La salle à manger n est pas propre et la cuisine pas adaptée aux touristes étrangers car cuisine très épicée
Stayed 3 nights in Nov 2022

8/10 Good

Andrea

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Warm Regards Manager on 28 Jan 2020
Dear Guest,thanks for giving us opportunity to serve you and rating us so well. Hope your next stay with us help us serve you even better.

2/10 Terrible

Verified traveller

Stayed 4 nights in Dec 2018
Response from Warm Regards Manager on 28 Jan 2020
Dear Guest, thanks for taking time to review us. looking forward for better ratings with improved services for you.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
ホテル自体は良いが、少し問題のある通りにある。
Stayed 1 night in Dec 2018
Response from Warm Regards Manager on 28 Jan 2020
We have taken a note of concern and thank you for your kind words that motivate my team and me to continuously provide the best experience.We look forward to welcoming you back very soon.

8/10 Good

AHMED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Warm Regards Manager on 28 Jan 2020
Dear Guest, thanks for taking time to rate us and giving us the opportunity to serve you. Hope to see you soon.

6/10 Okay

Frederic, Paris

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Hotel inside Main Bazar Road with good wifi
The hotel is very well located in the famous Main Bazzar Road near the metro station or you can also take a TukTuk easily to get around. The rooms are good for India, however you will be dealing with a very bad service, my experience I asked 3 times the cleaning of the room when I was on tour and it was not done, the staff is constantly sitting on the stairs playing on their mobile. There is also a lot of noise between the works and the staff discussing. Apart from this wifi nickel, the food is good and the bar is nice.
Stayed 9 nights in Feb 2018
Response from Warm Regards Manager on 28 Jan 2020
Dear Guest, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you.

6/10 Okay

Frédéric

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Hôtel bien situé mais service mauvais
L'hôtel est très bien situé dans la célèbre Main Bazzar Road prés de la station de metro ou sinon vous pouvez aussi prendre un TukTuk facilement pour vous déplacer. Les chambres sont de bonne qualités pour l'Inde, néanmoins vous aurez affaire a un service très mauvais, mon expérience j'ai demandé 3 fois le nettoyage de la chambre quand j'étais en excursion et cela n'a pas été fait, le personnel est assis constamment dans les escaliers a jouer sur leur portable. Il y a aussi beaucoup de bruits entre les travaux et le personnel qui discute. Hormis ceci wifi nickel, la nourriture est bonne et le bar est sympa.
Stayed 4 nights in Mar 2018
Response from Warm Regards Manager on 28 Jan 2020
Dear Guest, We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you.

6/10 Okay

jean philippe

Liked: Room comfort
Disliked: Staff & service
sur place super chambre, avec hotel.com un placard
si on paye sur place nous avons une superbe chambre, avec hotel.com un placard !
Stayed 1 night in Feb 2018
Response from Warm Regards Manager on 28 Jan 2020
Dear Guest, Thanks for taking time to leave us with a wonderful note. Hope for better ratings with improved services in your next stay with us.

4/10 Poor

jean philippe

Disliked: Staff & service
Stayed 3 nights in Feb 2018
Response from Warm Regards Manager on 28 Jan 2020
Dear Guest, thanks for your valuable feedback. Looking forward for better ratings with improved services for you in your next visit.

4/10 Poor

FUMIKO

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
改装中のホテルにはご用心
４日前に宿泊した時、１階と２階だけ営業で、３階以上はまだ改装中でした。グランドフロアのバーの音楽の音が、宿泊した１階の部屋まで聞こえました。私的には、ボリウッドの曲で楽しかったですが。それで、今回そのことをいうと３階にといわれ、１０分から１５分待ってといわれましたが、夜中の０時を過ぎていて、待つのはいやだといって３階に行くと、まだ大勢で改装中で、シンナーのにおいが廊下にも。それで、すぐこの階は、いやだというと、２階のよい部屋を用意するとのことで、結局４０分待たされ、お詫びのマサラテイもこず。でも、２階はグランドフロアの音は聞こえず、部屋も前にとまった部屋より大きく、セイフテイボックスもあり、よい部屋でした。次の日に、マサラテイがこなかったことをいうと、受付の人が頼んだボーイがどうやら飲んでしまったよう。（笑）かなりあやまられましたし、マサラテイはその後、きました。朝食は、ブッフェとかいてありましたが、ルームサービスでした。部屋は明るくて、コンパクト、お湯も２４時間でますし、ニューデリー駅からとても近いです。１０年以上ぶりに泊まりましたが、タイミングが改装時期で良くなかったのだと思います。ここに泊まるなら、しばらくは、２階の部屋がおすすめです。
Stayed 1 night in Feb 2018
Response from Warm Regards Manager on 28 Jan 2020
We're extremely sorry that you had to face such difficulties, problems in customer service is not something we are known for. As you can see from our other reviews, we pride ourselves in providing great customer service and we'd like to do the same for you. We may not be able to change the past but if you give us a chance, we will completely make it up to you.

2/10 Terrible

ジャッキー, 日本

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
特にありません
特にありません（同じ建物か隣の建物かにクラブだかバーだかがあり、そこで流される音楽が大きいので音を気にされる方は確認した方がいいかもしれません）
Stayed 1 night in Feb 2018
Response from Warm Regards Manager on 28 Jan 2020
Dear Guest, We are extremely sorry to hear about this, and even more sorry to disappoint a customer. Next time, please walk right up a manager and voice your concerns. We'd like to make sure that such mistakes don't happen again.