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Reviews of Travelodge by Wyndham Downtown Chicago

2 out of 5
Travelodge by Wyndham Downtown Chicago
65 E Harrison St, Chicago, IL

Reviews

6.4
Rating 10 - Excellent. 353 out of 1662 reviews" "
Rating 8 - Good. 437 out of 1662 reviews" "
Rating 6 - Okay. 315 out of 1662 reviews" "
Rating 4 - Poor. 239 out of 1662 reviews" "
Rating 2 - Terrible. 318 out of 1662 reviews" "

6.6/10

Cleanliness

7.4/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

8/10 Good

Jose Nicanor

Business traveller
Liked: Cleanliness, staff & service
Nice location but noisy due to train proximity
Stayed 2 nights in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 18 May 2024
Thank you for taking the time to rate your recent stay at our hotel. We appreciate your kind rating, and we hope to welcome you back again soon!

10/10 Excellent

NGOC HUY

Liked: Cleanliness, amenities, property conditions & facilities
The hotel is clean. The staffs are helpful and full of energy.
Stayed 2 nights in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 18 May 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

4/10 Poor

Louise, Vista

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The furniture in the room was rough. The maid never replaced the towels or soaps.
Stayed 3 nights in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 18 May 2024
Thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any shortcomings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon

4/10 Poor

rdy

Stayed 3 nights in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 18 May 2024
Thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any shortcomings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon

6/10 Okay

Terrell

I love the location
Stayed 2 nights in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 16 May 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Courteous staff, clean rooms, great location.
Stayed 3 nights in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 16 May 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

10/10 Excellent

Ashley Nichole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area, conveniently located to L stations, restaurants, and pharmacies.
Stayed 1 night in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 16 May 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the venue we went to.
Stayed 2 nights in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 16 May 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

8/10 Good

Marty, St Cloud

Business traveller
Liked: Cleanliness, staff & service
Could use some updates on the mattresses
Stayed 1 night in May 2024

8/10 Good

Deja

Liked: Cleanliness
Aight
Stayed 1 night in May 2024

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 2 nights in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 18 May 2024
Thank you for taking the time to rate your recent stay at our hotel. We appreciate your kind rating, and we hope to welcome you back again soon!

4/10 Poor

Elisha

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs remodeling
Stayed 1 night in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 18 May 2024
Thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any shortcomings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location close to other attractions.
Stayed 3 nights in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 16 May 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

6/10 Okay

Nick

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024

8/10 Good

Jack

Travelled with group
Liked: Cleanliness, staff & service, amenities
The staff were friendly and helpful. The hotel itself is a bit rough around the edges but serves its purpose. The only issue is the windows are single panes so at night you can hear the trains quite loudly as they pass by every 10 minutes or so. Otherwise was an enjoyable stay.
Stayed 5 nights in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 16 May 2024
It sounds as if our hotel was perfect for your needs. We are delighted that you enjoyed your time with us and hope that you will return soon.

6/10 Okay

Jude

Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Location of this property is very prime. Besides that nothing much to be excited about this place.
Stayed 5 nights in May 2024

10/10 Excellent

Yuan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to everything, busier than I expected
Stayed 1 night in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 16 May 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago.

6/10 Okay

Anna

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There were mice in our room. The windows didn’t open. The pillows were dirty. But it was convenient, the price was ok and the staff very pleasant.
Stayed 2 nights in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 18 May 2024
Thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any shortcomings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon

8/10 Good

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location, walkable and accessible to transportation.
Stayed 4 nights in May 2024

6/10 Okay

McKenna

Travelled with partner
Liked: Staff & service
I wasn’t aware that there isn’t parking (I might’ve missed it in the listing). Also the accessible shower is dangerous it flooded the whole bathroom when I used it. I almost slipped down the ramp coming out and had to mop up the entire bathroom with towels so I wouldn’t get hurt later on.
Stayed 3 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 7 May 2024
Thank you for taking the time to share your feedback. As a limited service hotel, our goal is to provide a clean, comfortable and affordable place to stay while you are visiting our great city. While our property does not offer coffee in the lobby, we do have a coffee maker in the room for your convenience. As an option, there is a restaurant located adjacent to our lobby that serves breakfast and lunch everyday. Unfortunately we do not offer parking at our hotel, but the parking facility directly across the street from our front door does offer discounted overnight parking.

2/10 Terrible

7even

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The sheets werent clean ,we had no microwave or refrigerator the room was extra small and amid to the covers we only had 2 sheets and some thin blanket as a cover and the walls are so thin you could hear everything outside.I will never stay at that facility ever!!!
Stayed 1 night in May 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 7 May 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

6/10 Okay

Santosh

Travelled with family and small children
Liked: Staff & service
Resonable
Stayed 2 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 4 May 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Khadimoul

Liked: Cleanliness, staff & service, property conditions & facilities
I love thz place
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 4 May 2024
It sounds as if our hotel was perfect for your needs. We are delighted that you enjoyed your time with us and hope that you will return soon.

10/10 Excellent

Sylande

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall! I had a nice stay. I took the suite because it had a microwave and a fridge. It is close to Michigan avenue and at a walking distance of many museums. I only stayed one night but I would definitely come back if I ever come back to Chicago
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 4 May 2024
It sounds as if our hotel was perfect for your needs. We are delighted that you enjoyed your time with us and hope that you will return soon.

10/10 Excellent

Paris

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 4 May 2024
It sounds as if our hotel was perfect for your needs. We are delighted that you enjoyed your time with us and hope that you will return soon.

4/10 Poor

Cassia

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location was great but for the price I’ve stayed in much nicer hotels in the exact same area. The rooms were divided by paper walls, the toilet didn’t flush, the climate control didn’t work, there were no blankets on the beds, and the room was the size of a closet. Not at ALL worth the price.
Stayed 2 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 26 Apr 2024
Thank you for sharing your feedback. We apologize for any issues you encountered during your stay. We will definitely share your room issues with the housekeeping staff. Should you stay with us again, please make us aware of anything that we can do to improve any aspect of your stay.

2/10 Terrible

Cynthia

Travelled with family
Disliked: Amenities, property conditions & facilities
Outlets in the room were hard to find and some didn't work. tv remote not very responsive. worst mattresses I've ever seen in a hotel room, both our queen beds had huge craters in the middle.
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 26 Apr 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Our property is best described as a limited service hotel which allows us to offer affordable rates and still be located just walking distance to visitor destinations like Millennium Park and the Art Museum. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

4/10 Poor

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The Expedia advertisement lied. You mentioned laundry facilities and there are none.
Stayed 6 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 26 Apr 2024
Thank you for sharing your feedback. We apologize for any shortcomings you encountered during your stay. Our property is best described as a limited service hotel which allows us to offer affordable rates and still be located just walking distance to visitor destinations like Millennium Park and the Art Museum. Should you choose our property again, please make us aware of anything that we can do to improve your stay.

2/10 Terrible

Christine Ann

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
We found a cockroach in our bathroom Saturday and the front desk did not believe us since it scurried into the vent in the bathroom. They even insinuated that we placed it there stating, "We will move you, but if another cockroach appears in the next room we can't help you". They asked for a picture of it which we could not get because it was alive and moving! They ended up moving us to a different room which we appreciated, but that same night we got a call from the room phone from someone claiming to be the front desk. They called at 4:55 a.m. asking for a card to have on file for the property. It was very scary and I have heard about these scams on Reddit. We immediately informed the front desk that it happened and it was likely a patron staying in another room that was calling others to try to get their card information. I was worried the entire night because they claimed they would slip a paper of the transaction underneath our door. Them knowing our room number was very scary for us and they should remove being able to call between rooms.
Stayed 3 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 26 Apr 2024
We are disappointed if one of our guests leaves with less than first rate experience. Our aim is to provide a clean, comfortable and affordable place to stay. We sincerely apologize that our hospitality and attention to details left something to be desired, this is very unlike us. We understand that our staff should have been more proactive should have resolved any of the issues you had faced. That being said, our team is always here to help. We wish you'd let us know about some of these issues, we'd have gladly switched your rooms to ensure you had a great stay with us. Thank you so much and once again please accept our apologies. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. We are confident that you will have a wonderful experience as vast majority of our guests usually do.

4/10 Poor

Jee Seul

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The window was not properly sealed I guess... I can hear the train and the next door's noise so well, as if they are right next to me.
Stayed 4 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 23 Apr 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

6/10 Okay

Mario

Liked: Cleanliness, staff & service
Stayed 5 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 23 Apr 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

4/10 Poor

Phyllis

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old property noisy by the L train alot of homeless around the buildings no vending machines have to go across street for beverages no microwave in room very cold in room
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 23 Apr 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

8/10 Good

kristen

Travelled with family, Travelled with family and small children
Liked: Staff & service
This stay was perfect for a quick overnight in the city. Right off Michigan Ave. Cute diner connected to hotel. Easy stay to get to from the train.
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 23 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

6/10 Okay

Joseph, ROCKFORD

Business traveller
The television reception is not good, always going in and out.
Stayed 5 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 23 Apr 2024
Thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality.

2/10 Terrible

Liliana

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Extremely dirty and outdated. There are no security measures in place, did not feel safe as a solo female traveler.
Stayed 1 night in Apr 2024

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 23 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 Excellent

Romeo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted as I walked in. Staff is friendly. Rooms spacious and was clean. We enjoyed our stay there.
Stayed 4 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

8/10 Good

Kevin

Travelled with family
Liked: Staff & service
Disliked: Amenities
Fairly good hotel for the price on the magnificent mile downtown Chicago. Only thing I didn't like and didn't understand is why the shades are way shorter than the window, room gets very bright early morning, looks like someone doesn't know how to use a tape measure lol.
Stayed 2 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

10/10 Excellent

Herlia

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

8/10 Good

Minhanh

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We are thrilled that you had a great stay, and we hope to welcome you back again soon!

2/10 Terrible

Gabriel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It doesn’t look like the picture.
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Curtains and towel holders literally falling off the wall.
Stayed 4 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Athula S C

Stayed 2 nights in Mar 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 4 May 2024
Thank you for the stellar review! This means a lot to us. We look forward to welcoming you back next time you visit Chicago

6/10 Okay

wei

Liked: Cleanliness, staff & service, amenities
Generally say it’s an ok choice. With the price in downtown Chicago.
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 19 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Sunil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It great place for your vacation in Chicago downtown
Stayed 2 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 9 Apr 2024
It sounds as if our hotel was perfect for your needs. We are delighted that you enjoyed your time with us and hope that you will return soon.

4/10 Poor

Joshua

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
TV stations are very limited and take awhile to load. No guide for what the channels are. Hot water took 20 minutes of running until it got hot.
Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 9 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

6/10 Okay

daniel

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 9 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

6/10 Okay

Obed

Stayed 1 night in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 9 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and safe place, fantastic staff!
Stayed 2 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 9 Apr 2024
It sounds as if our hotel was perfect for your needs. We are delighted that you enjoyed your time with us and hope that you will return soon.

2/10 Terrible

Laura

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Kind regards, Lyanne Godoy Front Office Manager on 9 Apr 2024
Thank you for taking the time to rate your recent stay at our hotel. We hope to welcome you back again soon!