All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
It’s was good. Panera bread is near by . It’s closed to allstate arena 10 min walk.. 5$ complementary added in room key card so you can utilise over canteen..
Shyam
Stayed 1 night in May 2024
8/10 Good
Denis
15 May 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very close to airport with excellent shuttle service which was easy to locate at the airport. Rooms were spacious and bed was very comfortable. Public areas of the hotel could do with upgrade..Staff were very friendly and efficient .Generally a very pleasant stay.
Michael, Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.
Ms. Carol Ann, Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.
Staff friendly and helpful. Rooms clean and bed comfortable. Great restaurant on site.
Linda
Stayed 1 night in May 2024
Response from Alicia Aleman on 13 May 2024
Dear Linda,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
Great hotel, quiet, clean, next to transportation hub, and excellent restaurant!!
Mark
Stayed 1 night in Feb 2024
Response from Alicia Aleman on 8 May 2024
Dear Mark,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
Staff were friendly, including both airport shuttle drivers we had.
Shannon
Stayed 1 night in May 2024
Response from Alicia Aleman on 8 May 2024
Dear Shannon,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
Dear Alfred,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
Dear Kathleen,Thank you for the review. We look forward to seeing you again soon!
10/10 Excellent
Richard, Denton
Business traveller, Travelled with group
26 Apr 2024
Liked: Property conditions & facilities
Anise the at reception went out of her way to help me after I checked in. She was very kind and professional. I wasn’t thrilled by the shuttle bus driver eating chips while driving and failing to even say hi. Ninety more than made up for it though.
Richard
Stayed 1 night in Apr 2024
Response from Alicia Aleman on 2 May 2024
Dear Richard,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
Room was nice, but the front desk staff was not great. After she took my card and license, she walked away to grab a pillow for someone who was behind us, and then left again to help her desk mate deal with something for another customer. I understand busy, but a five minute process took us almost 30 minutes.
Shelbey
Stayed 1 night in Apr 2024
Response from Alicia Aleman on 22 Apr 2024
Dear Shelby,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
10/10 Excellent
Adarsh
19 Apr 2024
Adarsh
Stayed 1 night in Apr 2024
Response from Alicia Aleman on 13 May 2024
Dear Adarsh,Thank you for the review. We look forward to seeing you again soon!
6/10 Okay
vicky
17 Apr 2024
Proximity to car rental facilities were excellent.
vicky
Stayed 2 nights in Apr 2024
Response from Alicia Aleman on 18 Apr 2024
Dear Vicky,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
2/10 Terrible
Jnae
15 Apr 2024
Jnae
Stayed 3 nights in May 2023
Response from Alicia Aleman on 8 May 2024
Dear Jnae,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
Dear Kristopher,Thank you for your review of our hotel. You have noted some deficiencies during your stay and we will make sure that these items are looked after. We would like to thank you for staying with us and hope you will give us another opportunity to be of service.
I originally made the reservation due to their very fair rates in comparison to other hotels in the area— but before you knew it, it cost an additional $35 per day just to park my car and that big open parking lot.
Brandon
Stayed 4 nights in Apr 2024
Response from Alicia Aleman on 10 Apr 2024
Dear Brandon,Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs.
Very good choice for us to catch an early flight...good shuttle.
Loved the restaurant food..will stay again
Patricia
Stayed 1 night in Apr 2024
Response from Alicia Aleman on 9 Apr 2024
Dear Patricia,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
8/10 Good
Vicente
9 Apr 2024
Liked: Staff & service
Vicente
Stayed 3 nights in Apr 2024
Response from Alicia Aleman on 10 Apr 2024
Dear Vicente,Thank you for the review. We look forward to seeing you again soon!
We had a great experience, great place to stay with convenient shuttle.
FERNANDO
Stayed 3 nights in Apr 2024
Response from Alicia Aleman on 8 Apr 2024
Dear Fernando,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
It was a good option for the night right before an early flight, clean room and staff was helpful. Shuttle service every 1/2 for most of the day/night was perfect.
karen
Stayed 1 night in Apr 2024
Response from Alicia Aleman on 3 Apr 2024
Dear Karen,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
Just a short walk to the air tram. Easy to connect to the CTA blue line. Perfect place to stay if you have an early morning flight! They gave me a two bedroom suite at no extra charge!
Adam Joshua
Stayed 1 night in Mar 2024
Response from Alicia Aleman on 1 Apr 2024
Dear Adam,Our location is definitely one of the things we are very proud of about our hotel. We are so lucky to have a property in a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day conveniences. We welcome you back anytime you are in the area!
10/10 Excellent
Salvador
26 Mar 2024
Salvador
Stayed 1 night in Mar 2024
Response from Alicia Aleman on 18 Apr 2024
Dear Salvador,Thanks for brightening our day! We look forward to being here for you on your next visit!
I absolutely Love everything about this property! Not one complaint…
Carmen
Stayed 2 nights in Mar 2024
Response from Alicia Aleman on 27 Mar 2024
Dear Carmen,Thank you for your kind review! We truly appreciate your kind words about our staff. It's definitely a boost for us every time we hear positive reviews such as this. We hope to welcome you back to the hotel soon!
8/10 Good
Sharon
26 Mar 2024
Sharon
Stayed 1 night in Mar 2024
Response from Alicia Aleman on 18 Apr 2024
Dear Sharon,Thanks for brightening our day! We look forward to being here for you on your next visit!
Every was awesome. We really had a good time. Close to MMF and lots of restaurant around the hotel
Kanokwan
Stayed 1 night in Mar 2024
Response from Alicia Aleman on 26 Mar 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
8/10 Good
Brandon
26 Mar 2024
Brandon
Stayed 4 nights in Mar 2024
Response from Alicia Aleman on 18 Apr 2024
Dear Brandon,Thank you for the review. We look forward to seeing you again soon!
6/10 Okay
Ravi
24 Mar 2024
Disliked: Staff & service
Working staff is slow. 3 person working at counter and only one is taking care of customers.
Ravi
Stayed 1 night in Mar 2024
Response from jc on 26 Mar 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.
Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.
8/10 Good
Ryan
7 Mar 2024
Ryan
Stayed 3 nights in Jan 2024
Response from jc on 12 Mar 2024
Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.
10/10 Excellent
Shyla
Travelled with family
4 Mar 2024
Liked: Property conditions & facilities
Everything was perfect
Shyla
Stayed 2 nights in Mar 2024
Response from Alicia Aleman on 4 Mar 2024
Dear Shyla,Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
Easy access to the airport. Roo.s well kept and clean. The restaurant in the hotel had delicious food.
Cheryl
Stayed 1 night in Mar 2024
Response from Alicia Aleman on 4 Mar 2024
Dear Cheryl,Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.
An extra $26 for parking seems steep - you should allow paying guests to stay there for free. Other than that, it's a great deal being so close to the airport. We will be back, but hey, give us break on parking!
Brett
Stayed 2 nights in Feb 2024
Response from Alicia Aleman on 13 Feb 2024
Dear Brett,Thank you for your review. We truly regret that the parking was not what you have expected. Your comments and suggestions will be forwarded to the hotel management team for consideration. We apologize for any miscommunication. We hope you will once again choose us for your lodging needs.
Great location, easy walk from the ATS at Ohare, clean rooms, very helpful staff
Elizabeth
Stayed 2 nights in Feb 2024
Response from Alicia Aleman on 8 Feb 2024
Dear Elizabeth,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon
The room was very clean. The staff was very friendly, and breakfast was great.
Noal
Stayed 2 nights in Jan 2024
Response from JC on 29 Jan 2024
Mr. Noal,Thank you for taking the time to share your feedback regarding your experience with Sonesta Chicago O'Hare Airport Rosemont. We truly appreciate your valuable time to take a survey. We are happy that we meet your expectations and made your stay memorable.Here in Sonesta, we do our best to fit your needs as well your safe comfort.
10/10 Excellent
John
26 Jan 2024
John
Stayed 1 night in Jan 2024
Response from Alicia Aleman on 20 Mar 2024
Dear John,Thank you for the review. We look forward to seeing you again soon!
The hotel is clean. The bed was very comfortable. The staff at the restaurant were excellent.
Janice
Stayed 1 night in Jan 2024
Response from Alicia Aleman on 21 Jan 2024
Dear Janice,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
6/10 Okay
Michael, Michigan City
Travelled with group
16 Jan 2024
Liked: Cleanliness, staff & service, amenities
Parking price is different if you use Expedia at booking instead of park sleep fly
Michael
Stayed 1 night in Jan 2024
Response from Alicia Aleman on 18 Jan 2024
Dear Michael,Thank you for taking that time to give us your feedback! Yes our park and fly package has parking discounted, If you don't book a package party at our location is 26 plus tax per night.
2/10 Terrible
Robert
Business traveller
13 Jan 2024
Liked: Cleanliness
Scammy.
This is an ok property however be warned. They now charge a ‘resort fee’ which is not included in the price you see on hotels.com. It’s rolled up into ‘fees and taxes’
This fee is new and no new facilities have been added to the property* It is disingenuous. If you want to raise the price for your property just do it. Don’t wrap it up in some nonesense marketing speak.
I’ll be looking for other options going forward.
They do offer a ‘$5 credit’ to spend in the snack cupboard but either through forgetfulness or design they don’t actually inform you of this.
Robert
Stayed 1 night in Jan 2024
Response from Alicia Aleman on 17 Jan 2024
Dear Robert,Thank you for taking the time to express your concerns regarding the experience that you encountered during a recent stay at our location. We are so sorry we were unable to meet your expectations, we would like to better understand the circumstances. Please reach out to us.