2 outdoor pools
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Reviews of Diamond Hotel Kuta Bali

3.5 out of 5
Diamond Hotel Kuta Bali
Jalan Raya Kuta No. 39, Badung, Kuta, Bali

Reviews

6.8
Rating 10 - Excellent. 5 out of 37 reviews" "
Rating 8 - Good. 14 out of 37 reviews" "
Rating 6 - Okay. 10 out of 37 reviews" "
Rating 4 - Poor. 5 out of 37 reviews" "
Rating 2 - Terrible. 3 out of 37 reviews" "

7.4/10

Cleanliness

7.6/10

Staff & service

8.0/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Masateru

Liked: Staff & service, amenities
Disliked: Cleanliness
The area of AC cool air is coming is full of molds. It is not so good friend m the hygiene point of view. I guess some people can be sick due to this.
Stayed 1 night in Apr 2023

6/10 Okay

Verified traveller

Solo traveling
It was Abit problematic stay started due to room smell , however after checking some rooms, I figure out one and it was ok.
Stayed 2 nights in Feb 2020

4/10 Poor

Ashwini

Travelled with family
Disliked: Staff & service
Once is enough
Made to stand at reception for 1 hour on arrival
Stayed 4 nights in Feb 2020

2/10 Terrible

Felix

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked 2 rooms for 2 consecutive nights (requested for side-by-side but was not granted). Aircon was not working in one of the rooms, requested for room change butEngineering assistance but
Stayed 2 nights in Dec 2019
Response from Heri Chandra on 30 Dec 2019
Dear Felix, Thank you for choosing Holiday Inn Express Bali Raya Kuta during your family holiday in Bali. We hear your dissatisfaction regarding the room arrangement and It's also with regret to know that there was an aircon issue that didn't meet your expectations. This isn't the experience we want you to have or to any guests, trust improvement will take place immediately. We are looking forward to welcoming you back to witness the changes have been made. Sincerely Heri Chandra Director of Sales

6/10 Okay

Verified traveller

Stayed 7 nights in Dec 2019

8/10 Good

Florence

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

10/10 Excellent

Riri, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, room facing the pool. but the water of the "fountain" on the window is bit dirty. bit distance to walk to the beach but should not be a problem to those who enjoy walking. Or just grab a gojek :D
Stayed 2 nights in Dec 2018

4/10 Poor

Boedi Koernianto

It was overpriced for the service & facility ... towels were a little bit stinky ... swimming pool not clean so no one interested to swim ... room was basic ...
Stayed 1 night in Sep 2018

6/10 Okay

Verified traveller

Nice stay
I am from UK. Stayed there for three nights. Nice swimming pool area. Computer terminals available for use with MS office, clean linen available upon request, hot and cold shower, English movie channels, lots of shops and restaurants nearby. Air con not good in the room. Lots of mosquitoes in the lobby and dinning area.
Stayed 1 night in Jul 2018

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
I almost lost my job because the internet connection is really bad. I cant even access any website at all. They dont even have wired cable for internet back up. internet is very important for me because i am working online. nothing special about breakfast. its always the same
Stayed 3 nights in May 2018

6/10 Okay

oscar, singapore

Liked: Staff & service
This hotel is to far from any good tourist places, the location is not convenient, I think you can get better location for the same price
Stayed 3 nights in Dec 2017

10/10 Excellent

Barbara, New York, NY

Liked: Cleanliness, staff & service, room comfort
Nice hotel with wonderful staff.
The staff went above and beyond to obtain transportation and area information. They were attentive and pleasant. The breakfast was delicious. The hotel was very clean. I'd definitely stay there again.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonably priced hotel, poorly soundproofed rooms
overall satisfactory. good service from staff. Breakfast was simple but satisfactory for the price. Room was poorly soundproofed , could hear noises from street, neighbouring rooms and corridors, especially with lots of tour groups , can be rowdy during breakfast and at night along the corridors.
Stayed 2 nights in Nov 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good stay. Need to travel a bit to the attractions. Generally okay. Friendly staff
Stayed 5 nights in Jun 2017
Response from Richan Siregar on 2 Aug 2017
Dear Guest, Thank you for choosing to stay with us and thank you for your time leaving such a nice review about your experience during your stay. We will share your comments to the entire team and we are sure they will be more happy to do their job any better. We hope to see you again with us in the future near. Have a great day from Bali. Regards, Management Team

8/10 Good

raj

Liked: Cleanliness, staff & service
Disliked: Room comfort
I expected more from Holiday inn brand...
Stayed for two nights ...it was okay but if you are sensitive to noise, this is not right place for you. You hear all noise from corridors / adjoining rooms etc in your room. They have only queen beds, no choice of King bed. Food is okay.

6/10 Okay

Lo Hengky

8/10 Good

Jeffrey, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with friendly and helpful staff
I have a good experience during my stay and will go back there again whenever I have a biz trip or for my holiday.

10/10 Excellent

JIANQIANG, Guangzhou

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A simple hotel
The hotel is not near the beach,but there is a restaurant called Bali Nikmat near the hotel. The food is good, but price is too high. There are 2 holiday inn express in Bali. I prefer the other one.

8/10 Good

andrie, Jakarta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel at right location...

8/10 Good

nz john

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Inconvenient location but nice hotel.
We were recommended to this hotel by our taxi driver after we refused to sleep in the hotel in Legian village supplied as part of our package deal. The hotel is quite new and the staff keep it very clean and tidy. The breakfast is the same every day, which is fine if you like scrambled egg and machine made instant coffee. The hotel appears to cater for Chinese tour groups and it was difficult to find a seat at breakfast on occasions. As we were the only non Asian guests at the time our complaints about not queueing and pushing in, fell on deaf ears. Be aware that the hotel cars /taxis are far more expensive than those from the 'BlueBird', Taxi group, who appear to be scrupiously honest. The hotel will naturally steer you by any means towards there own cars even with untruths.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean stay
Nice place to stay, not the best of locations, pretty average breakfast.

6/10 Okay

Happy, Singapore

Liked: Staff & service
Excellent staff who are courteous and helpful.
Wish there was cafe in the hotel as guests who are tired from an outing may find it convenient to have their meals in. However there are restaurants, cafés and eateries nearby. Traffic jams are really bad during Dec to Jan period.

8/10 Good

Madeleine, Perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable
My friend and I enjoyed the clean and comfortable rooms, clean bathrooms with good quality showers, and the pool area. The breakfast was basic but good. The hotel is a bit far away from Kuta Beach, but with a map you can walk there in half an hour. It is a short taxi to Kuta beach, Legian and Seminyak. I highly recommend the Kura Kura bus which is cheap and stops off at the Holiday inn, and takes you to all the major towns around including Sanur, Kuta, Legian and Seminyak. There is no bar at the hotel, though you can buy some things from reception. For this reason I would recommend the hotel mainly for business trips. Unlike other hotels, there is no adjunct spa, bar or restaurant.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

4/10 Poor

Harpreet, Washington DC

Liked: Cleanliness, property conditions & facilities, room comfort
Bad AC, slow internet but clean.
They knowningly put us in a section of the hotel where the A/C was bad. I got to my room around midnight and had to wait an hour for them to change the room. Then they gave me 2 twins instead of 1 Queen. If they know the A/C doesn't work well - then why do they open the rooms for guests in Bali's heat? Internet is sloooooow. Unacceptable. Hotel is otherwise clean and beds are comfortable.

8/10 Good

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
サービスGood!ただし・・・
ホテルのスタッフの対応、部屋の清潔感、プール、など雰囲気も十分Goodだと思います。 ただし、週末は中国人が真夜中にホテル到着し、大声で廊下で話す、部屋が隣であるとうるさいです。おそらく一部屋に3人程度宿泊されておりとてもうるさいです。この中国人の大量受け入れ、真夜中のマナーを徹底を怠ると、その他のとても良い評価が台無しになってしまうと思いました。残念です。
Stayed 2 nights in May 2018

2/10 Terrible

Kristina

Liked: Room comfort
Disliked: Property conditions & facilities
Virkelig skuffende!
Virkelig slidt hotel, som ligger frygteligt i forhold til byen. Og som på ingen måde lever op til at være handicapvenlig! Vi måtte flytte hotel.
Stayed 14 nights in May 2018

2/10 Terrible

MAKOTO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities

6/10 Okay

hyoungmoo, 동탄

도심과는 약간 떨어져 있지만, 그만큼 조용하다. 택시비가 저렴하기 때문에 꾸따 스퀘어까지 가는 데는 아무런 문제가 없었다

8/10 Good

Moto, 東京

Liked: Cleanliness
Disliked: Room comfort
安くてきれいなホテル
ロケーション的にはけして便利な所ではないですが、価格が安いのが最大の魅力です。海には近くありませんし、アクティビティが周辺にありません。但し、パパイヤと言う日本食も販売しているスーパーが近くにあります。また、比較的美味しい日本食レストランも近くにあります。

10/10 Excellent

Omar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Bonnie, Indonesia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel and Service
Saya senang tinggal di HI Express Raya Kuta karena dekat dengan pusat keramaian kuta dan juga tidak terlalu jauh dari Denpasar (sekitar 15-20 menit). Staff hotel ramah, service baik, sarapan pagi juga enak, suasana pun tenang dan menyenangkan. Saya mendapat kamar dengan balkon menghadap kolam renang, pintu jendela selalu saya buka karena banyak angin tetapi disayangkan terdapat car wash yang terletak di sebelah hotel dan suara vacuum cleaner mereka sangat menganggu sekali sejak pagi jam 9 hingga sore jam 6. Ac kamar otomatis mati saat pintu jendela/balkon dibuka tetapi sayangkan suhu ac kamar tidak dapat diatur hanya dapat mengatur angin ac tsb. Bila ada kesempatan ke Bali lagi, definitely I will stay in this hotel because I love it so much.