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Reviews of City-Hotel Ochsen

4 out of 5
City-Hotel Ochsen
Kolinplatz 11, Zug

Reviews

9.2

Wonderful

Rating 10 - Excellent. 49 out of 83 reviews" "
Rating 8 - Good. 32 out of 83 reviews" "
Rating 6 - Okay. 1 out of 83 reviews" "
Rating 4 - Poor. 0 out of 83 reviews" "
Rating 2 - Terrible. 1 out of 83 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

VOLKER

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
refrigerator might be a plus
Stayed 3 nights in Oct 2023
Response from Chef de Réception on 5 Oct 2023
Lieber Volker Vielen Dank für deine tolle Bewertung. Wir nehmen deine Bemerkung mit dem Kühlschrank auf und werden interne Abklärungen treffen. Wir würden uns freuen dich bald wieder bei uns begrüssen zu dürfen. Herzliche Grüsse aus der Zuger AltstadtDomenic

10/10 Excellent

Jade Sau Yung

Stayed 1 night in Jun 2023

10/10 Excellent

Dawn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay! The staff was extremely helpful and friendly. Great location with restaurants, shopping and the lake nearby. I highly recommend and will stay there again.
Stayed 3 nights in Apr 2023
Response from Clemens Beirer on 21 May 2023
Thank you for your excellent review of City-Hotel Ochsen in Zug! We are delighted to hear that you had a positive experience with us. It was a pleasure to have you as our guest, and we hope to welcome you back soon.Best regards,The Team at City-Hotel Ochsen in Zug

10/10 Excellent

Ursula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Private and Professional Swiss Hotel
Good stay with very professional staff and hotel is very private.
Stayed 3 nights in Mar 2023
Response from Clemens Beirer on 21 May 2023
Thank you for your excellent review of City-Hotel Ochsen in Zug! We are delighted to hear that you had a positive experience with us. It was a pleasure to have you as our guest, and we hope to welcome you back soon.Best regards,The Team at City-Hotel Ochsen in Zug

10/10 Excellent

Gavin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
It was amazing the satff were super friendly Dominic the concierge was fantastic
Stayed 3 nights in Feb 2023
Response from Clemens Beirer on 21 May 2023
Thank you for your excellent review of City-Hotel Ochsen in Zug! We are delighted to hear that you had a positive experience with us. It was a pleasure to have you as our guest, and we hope to welcome you back soon.Best regards,The Team at City-Hotel Ochsen in Zug

10/10 Excellent

Barbara A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022

10/10 Excellent

Andrew, Levin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location
Stayed 1 night in Nov 2022
Response from Matthias Hegglin, Gastgeber on 4 Dec 2022
Thank you for your review. We are happy that you enjoyed your stay with us.

10/10 Excellent

Van

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They could make more of an effort to have rooms ready early for guests requesting early check in. When someone has made an overnight flight and requested early arrival and check in, housekeeping should be instructed to get those rooms ready as a priority.
Stayed 2 nights in Oct 2022
Response from Aurora Triggianese on 22 Oct 2022
Dear Mr. ForbellThank you very much for your feedback. We are always working on ways and methods to make the stays for our guests as comfortable as possible. We will take your feedback into consideration and will try to improve ourselves. We hope to be able to accomodate you another time in our hotel.

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A night in Zug
A most beautiful town on an amazing day. Hotel was traditional Swiss with high cleanliness. Had a good meal in their bar area.
Stayed 1 night in Aug 2022

10/10 Excellent

John

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
X
Stayed 3 nights in Jun 2022

8/10 Good

Bairam, New Malden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most amazing personnel. Most friendly and helpful. Everything works. Buy God, that clock kills you during the night and single rooms are about 2 sq m in size
Stayed 1 night in May 2022

10/10 Excellent

Holly

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I loved ZUG.
Friendly staff, very helpful. Clean room, had everything I needed. Close to old town, to shopping, and all the fun restaurants. I would definitely stay here again.
Stayed 1 night in Apr 2022

10/10 Excellent

Jill

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for an amazing stay. The staff is incredible and the historic building is beautiful.
Stayed 4 nights in Feb 2022
Response from City-Hotel Ochsen Team on 21 Mar 2022
Dear Jill Thank you very very much for your rating. We are so happy that you like your stay, especially that the staff was best :D. We are looking forward to welcoming you by another opinion and meanwhile we wish you all the best. Kind Regards, City-Hotel Ochsen Team

10/10 Excellent

Hadass

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spacious and good. Hotel is in a great location
Stayed 3 nights in Nov 2021
Response from City-Hotel Ochsen on 30 Nov 2021
Dear Hadass Thank you very much for your awesome rating. We are very happy that you liked your stay in our hotel. We wish you all the best and we are looking forward to welcoming you next time. Best Regards, City-Hotel Ochsen

8/10 Good

Benjamin

Stayed 1 night in Nov 2021

8/10 Good

Larry

Business traveller
Liked: Staff & service, property conditions & facilities
Overall the hotel was good and my stay was fine. The hotel has an excellent and convenient location. The staff were supportive, attentive and efficient. Only two downsides, the refillable drinking water bottle had mold inside and the pillows could be more supportive. I would stay there again because of its convenience and location.
Stayed 1 night in Aug 2021
Response from City Hotel Ochsen on 10 Oct 2021
Dear Larry Thank you very much for the great review. We are sorry that the water bottle was not clean. Please just ask us next time, so we can replace it immediately. The pillows are indeed very soft in Switzerland but we can a range of different pillows, so next time you can choose your favourite. Best Regards Your Ochsen Team

10/10 Excellent

RODOLPHE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my one night stay in this hotel that is ideally located in front of the Clock Tower and near the Zug lake. It was very a clear, spacious room and friendly staff.
Stayed 1 night in Sep 2021
Response from City-Hotel Ochsen on 10 Oct 2021
Dear Rodolphe Thank you very much for your awesome review. We are very glad that you could enjoy your stay in our hotel. Best Regards Your Ochsen Team

8/10 Good

Peter V.

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel - convenient location
Smaller but nice hotel with a super friendly staff. Quiet location but yet close to everything.
Stayed 1 night in Dec 2020
Response from Hotel Ochsen on 19 Dec 2020
Dear Peter Thank you very much for your review. We are very happy that you felt comfortable and you could enjoy your stay. Best Regards, City Hotel Ochsen

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2020
Response from City Hotel Ochsen on 27 Jun 2020
Dear Daniel Thank you so much for your review! We are very happy that you enjoyed your stay with us. We hope to have the pleasure of welcoming you again soon. Kind regards from Zug Jill Hasenberg Rezeption City Hotel Ochsen

8/10 Good

timo

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jun 2020
Response from City Hotel Ochsen Zug on 23 Jun 2020
Sehr geehrter Timo Vielen Dank für Ihre Bewertung! Wir würden uns freuen, Sie demnächst wieder einmal bei uns begrüssen zu dürfen. Freundliche Grüsse Jill Hasenberg Rezeption City Hotel Ochsen Zug

8/10 Good

JB

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
It was a good stay.. Rooms are nice and clean though smaller. But, how does it matter.. overall nice stay.
Stayed 4 nights in Feb 2020
Response from Matthias Hegglin, Managing owner on 18 Feb 2020
Dear JB Thank you very much for your review! We are happy that you, overall, had a nice stay with us. We hope to have the pleasure of welcoming you again soon. Kind regards from Zug

8/10 Good

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel, good location, church bells.
Good location, friendly staff, hotel in a great condition. Rooms basic (for the price, but this is Switzerland I guess!). No iron available in the room and limiited / difficult access to the ironing room at short notice. And finally, the church bells. They ring on the hour, every hour (even throughout the night) - you get used to them after a while but for the first few nights they will disturb you if the window is open.
Stayed 4 nights in Jan 2020
Response from Andrea Werner, Front Office Manager on 9 Feb 2020
Dear Peter, thank you very much for your review and your time! We are very sorry to hear that you had trouble to get access to our ironing room. This room is accessible in the morning from 6am until 11.30pm in the evening and this normally also on short notice. Outside these hours it is not open. Unfortunately, it is true that the church bells ring also during the night. You just have to stay long enough to get used to them ;-). If this is not possible we are happy to provide you with ear plugs if you are staying in a room facing the church and wish to sleep with the window open. We hope to have the pleasure of welcoming you again soon and send our best wishes from Zug

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is fab. Staff are exceptional. Comfort brilliant. Nothing bad to say about this hotel. We book this hotel maybe 4-5 times a year. 10/10
Stayed 2 nights in Jan 2020
Response from Andrea Werner, Front Office Manager on 9 Jan 2020
Thank you so much for your lovely review! We are very happy that you enjoyed your stay with us and we hope to have the pleasure of welcoming you again soon. Best wishes from Zug

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Andrea, Front Office Manager on 21 Dec 2019
Dear Donna Thank you so much for your review! We are very happy that you enjoyed your stay with us. Merry Christmas and kind regards from Zug

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel with fantastic service but water was not hot in the morning
Stayed 2 nights in Oct 2019
Response from Andrea Werner, Front Office Manager on 5 Nov 2019
Thank you very much for your review! Unfortunately, we had a problem with our heating and warm water recently and it took a day until our sanitary technician could replace a broken piece. We are very sorry that you had no hot water in the morning due to this issue! Now, fortunately everything is working again and we can promise you that you will definitely have hot water in the morning when staying with us again. Best wishes from Zug

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel with a great location!
I first stayed at the hotel in 1969! My return was a delight! The room was comfortable and the shower and bathroom everything anyone would want! The front desk had lively extremely intelligent people with great personalities and sense of humor! The breakfast was wonderful and met every expectation! I met the owner who was the son of the owner when I first stayed at the hotel!
Stayed 5 nights in Sep 2019
Response from Matthias, Managing owner on 15 Oct 2019
Dear Robert We are very happy that you enjoyed your return to our hotel and thank you very much for your kind review! Highly appreciated! Best wishes and kind regards from Zug

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The staff was great and the rooms very clean. The only issue we had, and this was significant, is that we were not informed ahead of time that the hotel was under construction. During one of the days, there was no running water in the rooms from 9:30 AM to 5:00 PM. For me that was ok as I was at the office. My fiancée on the other hand, who stayed at the hotel, could not shower or use the bathroom in the room during that time! That is NOT acceptable! Hotels in Zug are expensive, we payed more than 300 Francs per night for a regular hotel. For that price we expected to at least have been informed of the construction at time of booking so we could make an informed decision, and to have planned accordingly.
Stayed 2 nights in Jul 2019
Response from Matthias Hegglin, Managing owner on 24 Jul 2019
Dear guest Thank you very much for your review! We are very sorry for the water issue we had on 17th July in our hotel. Unfortunately, this issue was also for us totally unexpected as we had a broken pipe that needed to be fixed urgently. That's why we could not inform you (and all other guests) in advance about it. We fully understand that you are upset and we are extremely sorry that this caused so much trouble to your fiancée. We can assure you that this was a one-time issue with the water and that we - under normal circumstances - inform well in advance about that kind of things (in case they should occur). Despite this issue, my team and I hope very much to have the pleasure of welcoming you and your fiancée another time to our hotel and we send best wishes and kind regards from Zug

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
Excellent place with great , friendly and accommodating staff. Will definitely recommend to anyone who needs to stay in Zug.
Stayed 5 nights in Jun 2019
Response from Andrea on 26 Jun 2019
Dear guest, thank you so much for your review. Highly appreciated! We are very happy that you enjoyed your stay with us and hope to have the pleasure of welcoming you again soon. Best wishes and kind regards from Zug

8/10 Good

Verified traveller

Stayed 1 night in May 2019
Response from Matthias Hegglin, managing owner on 17 May 2019
Thank you very much for your review! Kind regards from Zug

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice room, Swiss quality through and through.
Stayed 1 night in Apr 2019
Response from Andrea on 30 Apr 2019
Thank you very much for your review! Highly appreciated. We are happy that you enjoyed your stay with us.

10/10 Excellent

Jostein

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Matthias Hegglin on 14 Mar 2019
Many thanks and we hope to have the pleasure of welcoming you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from The Ochsen-team on 8 Oct 2018
Many thanks for your review!

10/10 Excellent

Jasjeet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, cleand and friendly
Central location, 1 min from the lake and local eating/drinking areas.
Stayed 5 nights in Aug 2018
Response from Matthias Hegglin on 13 Aug 2018
Many thanks for your review!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in Zug
Staff were very friendly and accommodating. Hotel facilities are a little basic but the hotel is comfortable and well positioned in the quaint old part of Zug, close to the lake shore.
Stayed 1 night in Aug 2018
Response from Matthias Hegglin, managing owner on 13 Aug 2018
Thank you very much for your feedback! Kind regards from Zug

6/10 Okay

Verified traveller

Liked: Staff & service
Convenient to city center
This hotel was expensive, I expected a better room
Stayed 1 night in Jun 2018

8/10 Good

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great location. Fairly basic but perfectly pleasant room. Nice stylish bathroom

10/10 Excellent

Johann Hans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable, pleasant service, Good restaurant, excellent breakfast,
Response from Matthias Hegglin, Managing owner on 10 Apr 2018
I am very happy that you enjoyed your stay! Thank you for sharing your experience!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Mini sweet is ridiculous. Small and no space for luggage. One can hear the others shower. Breakfast is good as well as the staff and service.
Stayed 1 night in Mar 2018
Response from Matthias Hegglin, Managing owner on 12 Apr 2018
Dear guest, I am sorry but I'm not sure what exactly you mean with "mini sweet". You can book single and double rooms via this online system. I am very sorry that you were not satisfied with your room but happy that you enjoyed breakfast and our service.

8/10 Good

Andrew, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel, close to the old town and the lake.
The hotel staff were a delight, from the moment they greeted us as we arrived, to the moment they saw us into our taxi as we left. The whole hotel is comfortable and very clean. Breakfast was good, with beautiful croissants. The only oddity is that the bar closes in the evening at the weekend. Lovely hotel, would stay there again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Great location, very nice meal, crispy clean, helpful staff, good central yet historic kinda location

2/10 Terrible

Michael

Business traveller, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Im Hotel arbeiten nur Ausländer die schlecht Deutsch sprechen. Die ganze Nacht war lärm. Die Zimmer sind eiskalt und mit der Heizung stimmt was nicht. Das Bett ist hart wie Stein. Der Kaffee ist bitter...
Stayed 1 night in Nov 2023

10/10 Excellent

Andre

Stayed 1 night in Oct 2023

10/10 Excellent

Olga

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel! Cleanliness is irreproachable. All details well thought.
Stayed 1 night in Oct 2023

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hôtel proche du lac.
Stayed 1 night in Aug 2023

10/10 Excellent

Roland

Stayed 1 night in Jul 2023

8/10 Good

Manuela

Stayed 1 night in Mar 2023
Response from Clemens Beirer on 21 May 2023
Thank you for your excellent review of City-Hotel Ochsen in Zug! We are delighted to hear that you had a positive experience with us. It was a pleasure to have you as our guest, and we hope to welcome you back soon.Best regards,The Team at City-Hotel Ochsen in Zug

10/10 Excellent

Georg

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Karina R

Stayed 2 nights in Feb 2023

8/10 Good

Heidy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Uns gefällt die unterkunft sehr gut.sehr ruhig
Stayed 1 night in Dec 2022
Response from Matthias Hegglin, Gastgeber on 4 Dec 2022
Vielen Dank für die gute Bewertung. Es freut uns, dass es Ihnen bei uns gefallen hat.