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Dear Guest, Namaste! It was a pleasure having you stay with us at Regenta Central Cassia, Zirakpur. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,
4/10 Poor
Amal
19 Sept 2023
Disliked: Cleanliness, staff & service
it is so so property
Amal
Stayed 1 night in Sep 2023
Response from Ajay Sharma on 2 Mar 2024
Dear Guest,Namaste!!!Warm greetings from all the team at Regenta Central Cassia, Zirakpur.On behalf of the management of Regenta Central Cassia, Zirakpur, I would like to thank you for staying with us.At Regenta Central Cassia, Zirakpur we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings, I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central Cassia, Zirakpur.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
It was a good stay but definitely not a 4 star facility. More like 3 star.
Sumeet
Stayed 1 night in Dec 2021
Response from Ajay Sharma on 2 Mar 2024
Dear Guest,Namaste!!!Warm greetings from all the team at Regenta Central Cassia, Zirakpur.On behalf of the management of Regenta Central Cassia, Zirakpur, I would like to thank you for staying with us.At Regenta Central Cassia, Zirakpur we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings, I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central Cassia, Zirakpur.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
6/10 Okay
Inderpal
3 Dec 2021
Inderpal
Stayed 1 night in Nov 2021
Response from Ajay Sharma on 2 Mar 2024
Dear Guest,Namaste!!!Warm greetings from all the team at Regenta Central Cassia, Zirakpur.On behalf of the management of Regenta Central Cassia, Zirakpur, I would like to thank you for staying with us.At Regenta Central Cassia, Zirakpur we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings, I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central Cassia, Zirakpur.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
8/10 Good
Inderjeet
23 Sept 2021
Inderjeet
Stayed 3 nights in Sep 2021
Response from Ajay Sharma on 2 Mar 2024
Dear Guest, Namaste! It was a pleasure having you stay with us at Regenta Central Cassia, Zirakpur. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,
Dear Guest,Namaste!!!Warm greetings from all the team at Regenta Central Cassia, Zirakpur.On behalf of the management of Regenta Central Cassia, Zirakpur, I would like to thank you for staying with us.At Regenta Central Cassia, Zirakpur we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings, I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central Cassia, Zirakpur.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
The service of the Hotel was really bad. They even did not had bathroom towels, did not cleaned the room even after when the dinner was served in room, water bottles not provided inspite of multiple reminders etc I really won’t recommend this place to anyone
Verified traveller
Stayed 1 night in Sep 2020
Response from Ajay Sharma on 2 Mar 2024
Dear Guest,Namaste!!!Warm greetings from all the team at Regenta Central Cassia, Zirakpur.On behalf of the management of Regenta Central Cassia, Zirakpur, I would like to thank you for staying with us.At Regenta Central Cassia, Zirakpur we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings, I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central Cassia, Zirakpur.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
Dear Guest, Namaste! It was a pleasure having you stay with us at Regenta Central Cassia, Zirakpur. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,
They were very polite and helped me check in a little early too. Service was prompt and up to the mark.
Pankaj
Stayed 1 night in Jan 2020
Response from Ajay Sharma on 2 Mar 2024
Dear Guest, Namaste! It was a pleasure having you stay with us at Regenta Central Cassia, Zirakpur. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,
Washrooms has a very strange smell and there were no towels in any rooms for shower. No door security chains in the door to lock from inside ...
Place is decent
Verified traveller
Stayed 1 night in Jan 2020
Response from Ajay Sharma on 2 Mar 2024
Dear Guest,Namaste!!!Warm greetings from all the team at Regenta Central Cassia, Zirakpur.On behalf of the management of Regenta Central Cassia, Zirakpur, I would like to thank you for staying with us.At Regenta Central Cassia, Zirakpur we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings, I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally, I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Regenta Central Cassia, Zirakpur.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
Nice and clean place. They have a huge restaurant that has decent food. Good staff.
Shabnum
Stayed 1 night in Dec 2019
Response from Ajay Sharma on 2 Mar 2024
Dear Guest, Namaste! It was a pleasure having you stay with us at Regenta Central Cassia, Zirakpur. We thank you for sparing your valuable time to evaluate our product and services. We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction. Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you
Very nice place came back because I was so pleased, good in room food. Good staff, services and very professional. Top of the line room in all ways.
Sasja
Stayed 1 night in Jun 2019
Response from Gaurav Joshi on 18 Jun 2019
Dear Mr. Sasja, greetings from Regenta Central Cassia! Thank you for sharing your feedback on Expedia. Com. Your feedback is essential in our efforts to improve our service standards. It is our continuous endeavour to offer our guests with the best of services and hospitality. I Am glad to know that the hotel food and the services delivered by our capable team were appreciated by you. We look forward on your next visit soon and assure you a beautiful experience with us as always. Warm regards, Gaurav Joshi front office manager
6/10 Okay
Verified traveller
12 Jun 2019
Verified traveller
Stayed 1 night in Jun 2019
Response from Gaurav Joshi on 13 Jun 2019
Dear Mr. Sir, greetings from Regenta Central Cassia! Thank you for sharing your feedback on Expedia. Com. Your feedback is essential in our efforts to improve our service standards. It is our continuous endeavour to offer our guests with the best of services and hospitality.Kindly share the your experience that what we need to improve more in the term of guest services . We look forward on your next visit soon and assure you a beautiful experience with us as always. Warm regards, Gaurav Joshi front office manager
Very nice hotel good location for getting back on the road. Very nicely done, professional workers, delicious food. May stay here again.
Sasja
Stayed 1 night in Jun 2019
Response from Gaurav Joshi on 10 Jun 2019
Dear Mr. Sir, greetings from Regenta Central Cassia! Thank you for sharing your feedback on Expedia. Com. Your feedback is essential in our efforts to improve our service standards. It is our continuous endeavour to offer our guests with the best of services and hospitality. I Am glad to know that the hotel food and the services delivered by our capable team were appreciated by you. We look forward on your next visit soon and assure you a beautiful experience with us as always. Warm regards, Gaurav Joshi front office manager
It’s was an awesome. It’s just the best hotel i have ever stayed and also in the price of less amount a person can get awesome luxury service
Verified traveller
Stayed 2 nights in Jun 2019
Response from Gaurav Joshi on 10 Jun 2019
Dear Mr. Sir, greetings from Regenta Central Cassia! Thank you for sharing your feedback on Expedia. Com. Your feedback is essential in our efforts to improve our service standards. It is our continuous endeavour to offer our guests with the best of services and hospitality. I Am glad to know that the hotel food and the services delivered by our capable team were appreciated by you. We look forward on your next visit soon and assure you a beautiful experience with us as always. Warm regards, Gaurav Joshi front office manager