First time to Ixtapa-Zih.......so had to choose accomodations ahead of time with Expedia. Wanted something close in for convenience and more grass roots rather than extravagant American, have that all time at home!! Once through customs at airport, which was a breeze, ever any questions, just ask even Mexican officials as they are friendly and helpful. The taxis outside is best to get verbal price up front, have your address where you are going handy and shop a bit?? we did and saved quite a bit, dont be shy. greeted at hotel by a Frenchman! Christian is owner with his wife and kids. He speaks 4 languages and his older 2 sons are bilingual as well as polite. they help their dad run the business and someday hope to continue with his aspirations. we were late one day but he told us no problem that they were waiting for us, and they were. nice, quiet and clean with a small pool to refresh yourself at while chatting with other visitors, staff, or family. they make you feel apart of something greater than yourself without imposing anything. close to shopping and food all walking distance or go on tour with bus or taxi. really enjoyed our stay