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Reviews of Hotel Parnass

3 out of 5
Hotel Parnass
Vispastrasse 4, Zermatt

Reviews

9.6

Exceptional

Rating 10 - Excellent. 74 out of 94 reviews" "
Rating 8 - Good. 18 out of 94 reviews" "
Rating 6 - Okay. 1 out of 94 reviews" "
Rating 4 - Poor. 1 out of 94 reviews" "
Rating 2 - Terrible. 0 out of 94 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk was very helpful. Ideally located in the town. After a long day of hiking I wish they had a spa/sauna, but I knew they didn’t when I booked the hotel (hindsight).
Stayed 5 nights in Apr 2024

10/10 Excellent

Douglas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. The best views of the Matterhorn specially at breakfast time. This hotel location is perfect super close to the Matterhorn express, Sunnega and gornergrat. Juan the receptionist was super nice. Everyone was so nice and accommodating. Just a GREAT hotel. The breakfast views are amazing. One of the best in town, The breakfast food is nice nothing too fancy just your typical European breakfast. They have boiled eggs, yogourt, cheese and bread. They have coffee all day and also they sell wine in the lobby. Just a beautiful hotel location. My only negative is we stayed in the Economy room or the room where you share a bathroom. They warned us before we booked so I shouldn't complain. Although it was a great great price compared to what you have to pay for this location, the room smelled really bad (smoke and mold) and it is super tiny. But I guess you get what you pay for. We paid $170 per night vs $300 per night. Other than that this is a great hotel. Super safe and super great service.
Stayed 4 nights in Feb 2024

8/10 Good

valentina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are a couple from US on a ski trip. We had a great stay at this hotel. The location is good for both skiing and shopping and the room was very clean. Everyone was very friendly and always trying to help. The breakfast is lovely with a great view of the Matterhorn. The only disappointment was the transportation. The staff is not informed enough to help coordinate the transport from the hotel to the train station that requires an additional transfer from the electric taxi to the regular taxi. I wish they would just include the taxi in the hotel price and provide a shuttle. Ski trips are hard due to the extra luggage (ski bags). Help coordinating transportation would enhance the experience. Overall our stay was great and I would recommend Parnass hotel to our friends. Thank you Parnass staff for being so nice and kind with us!
Stayed 4 nights in Feb 2024

10/10 Excellent

LINDA

Travelled with group
Very happy with our stay. Our balcony had a view of the Matterhorn. Breakfast as good, hotel State of very friendly
Stayed 2 nights in Jan 2024

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

Nicholas

Stayed 6 nights in Dec 2023

8/10 Good

Rui Sheng Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is clean and bed is comfortable. Owner and staff are also veey friendly. Toilet is big and nice. Though a distance of walking in the snow from train station to hotel, but overall still managable. The radiators in the room werent working and even after troubleshooting, the issue wasnt resolved. the staff provided portable heaters for us. Overall a pleasant stay for 3 of us.
Stayed 2 nights in Dec 2023
Response from Adeel on 16 Dec 2023
Thank you very much dear guest for your kind comment. We are delighted to know that you enjoyed your stay with us. Thanks also for your understanding regarding the problem with our facilities that now stands fully resolved. We look forward to welcoming you again in Zermatt :)

10/10 Excellent

Connie, Saco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful view of the Matterhorn from the window and balcony
Stayed 1 night in Sep 2023
Response from Maria on 1 Oct 2023
Good eveningThank you very much for sharing your experience.We are pleased that you enjoyed your room and the location.We look forward to welcoming you again.Best regardTeam Parnass

10/10 Excellent

On Yeung

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel, excellent breakfast and excellent service
Stayed 3 nights in Sep 2023
Response from Theresia on 30 Sept 2023
Dear On Yeung Thank you so much for your great comment. We are very happy to learn that you were satisfied with hotel and service. All the team is proud and we will be happy to welcome you again :-) Take care. Best regards from HOTEL PARNASS - ZERMATT, Matterhorn and Team

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful people and wonderful location. Will always recommend!
Stayed 1 night in Sep 2023
Response from Adeel_Reception on 29 Sept 2023
Dear Ms Valerie, Thank you very much for choosing Hotel Parnass for your stay in Zermatt. We are delighted that you enjoyed your stay with us and we look forward to welcoming you again. Best regards, Your Team Hotel Parnass

10/10 Excellent

Vitalie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing!!! Clean and great location of the property.
Stayed 2 nights in Sep 2023
Response from Theresia Noll on 26 Sept 2023
Thank you for this great review. It makes us really happy.Our guests are amazing too :-)Welcome soon again!

10/10 Excellent

Vicky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the breakfast, the check in was amazing, Adeel was so kind and accommodating. I would recommend this Hotel to anyone going to Zermatt. We didn't have a single this go wrong.
Stayed 2 nights in Sep 2023
Response from Th. Noll on 28 Sept 2023
Your kind review makes us happy. Happiness of our guests is our goal, so we can say: win - win and we are looking forward to welcome you again in the close future. Take care!

10/10 Excellent

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Quaint hotel, very clean and comfortable. Great location, near to downtown area restaurants and shopping and the train station. The owner and staff are very friendly and helpful. Single room is small but roomy enough and very cozy. Large balcony with great view. Nice outside sitting area.
Stayed 3 nights in Sep 2023
Response from Maria on 18 Sept 2023
Good eveningthank you for your kind rating.We are very glad that you enjoyed your stay in our hotel.We wish you all the best.Best regardsTeam Parnass

10/10 Excellent

Sze Wei Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property has a nice view of the Matterhorn. Room is very clean and newly renovated. Everything is nice here.
Stayed 1 night in Sep 2023
Response from Maria on 13 Sept 2023
Dear guestThank you for your kind feedback.We are glad, that you enjoyed your stay in our hotel.We wish you all the best and look forward to hosting you again in the future.Best regards Team Parnass

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great owner. Very nice and the Hotel was very clean. Beautiful view. P.S. I owe her a song😎
Stayed 2 nights in Sep 2023
Response from Theresia and Team on 11 Sept 2023
Thank you very much for your great comment. We are very happy to learn that you enjoyed your HOTEL PARNASS*** in ZERMATT. Welcome soon again. Take care!

10/10 Excellent

Kentaro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and services are excellent. I will stay in this hotel if I visit.
Stayed 3 nights in Aug 2023
Response from Theresia Noll on 23 Aug 2023
Thank you very much for your kind comment. We are very pleased that you were happy for having chosen HOTEL PARNASS. We are looking forward to welcome you again soon here with us. Best wishes and kind regards, Your Hotel Parnass*** Team

10/10 Excellent

Meera

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and really lovely hotel rooms! We got an incredible view from our window and every morning with breakfast. The staff were so friendly and attentive! Would definitely recommend this hotel it was perfect for us.
Stayed 3 nights in Aug 2023
Response from Theresia Noll on 14 Aug 2023
Thank you Meera for having taken the time to give us such a good comment. We are very pleased that you enjoyed staying with us and we hope to welcome you again in the close future. Best wishes and regards from your Hotel Parnass Team

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Theresia Noll on 6 Aug 2023
Hello ChristopherMany thanks for taking the time to give us this excellent review. We are very pleased to hear that you had a great time and a happy stay here with us at HOTEL PARNASS.All smiles back to you from the team

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. Lovely area.
Stayed 5 nights in Jul 2023
Response from Theresia on 3 Aug 2023
Thank you Laura. Welcome soon again here with us at HOTEL PARNASS in ZERMATT :-)

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for 4 nights. Short walk from train station, quiet location. Comfy bed and all round very nice facilities. Staff were excellent.
Response from Theresia on 8 Jul 2023
Thank you Steven for having taken the time to give us this great review. We are very pleased that you enjoyed your stay and that at Hotel Parnass everything was to your liking.- Thanks again and best regards from the team.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Zermatt rocks!
Great breakfast. Pleasant staff. Room was clean, contemporary and tight squeeze. Good value considering the location.
Stayed 3 nights in Jun 2023
Response from Theresia Noll on 27 Jun 2023
Thank you for your kind comment.

10/10 Excellent

gordon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfectly located, quiet, tidy hotel with friendly, helpful staff. We were very happy with our stay. The proprietress was very helpful in voluntarily offering hiking advice that was particularly useful.
Stayed 3 nights in Apr 2023
Response from Theresia on 27 Apr 2023
Thank you very much for your great comment. We are pleased to learn that you enjoyed the hotel and that our hiking advice was useful. Welcome soon again here with us at HOTEL PARNASS ZERMATT.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
So amazing! Recommend it to everyone.
Stayed 2 nights in Apr 2023
Response from Theresia Noll on 17 Apr 2023
Dear Jason, thank you so much for your great review. We are glad you have enjoyed your stay with us.We hope to welcome you again in the future,Kind regardsTeam Parnass

10/10 Excellent

Rexiat

Liked: Cleanliness, staff & service, property conditions & facilities
I picked the hotel after reading favorable reviews from others. This is a very nice hotel just 7 min walk from the train station (on the map it looked far away from Zermatt train station). Easy walk to the town center. There is a bus stop right in front of the hotel for sky spot. Receptionists are very friendly and extremely helpful. Breakfast was included in our stay and had a moderately good selections. I should say that breakfast was very good. I loved the croissants. I would stay here again if I travel to Zermatt.
Stayed 2 nights in Mar 2023
Response from Theresia on 26 Mar 2023
Thank you very much for this great review which gives us wings. We wish you all the best and will be happy to welcome you again in the close future.Best regards, Your Hotel Parnass - Team

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property
I loved the hotel in general. Friendliness and helpfulness of the staff was outstanding. The room was beautiful, clean and well maintained. The breakfast was excellent and the view of the Matterhorn from the room balcony was amazing. A couple of items worth mentioning - the water temperature in the shower varied a great deal and often got to cold or to hot to tolerate, and the water pressure varied substantially as well. Also, the down comforter was a little to warm so regulating sleep temperature was somewhat difficult. All and all though - Hotel Parnass was great and I would stay there again!
Stayed 6 nights in Mar 2023
Response from Theresia on 26 Mar 2023
Hello and thank you for your great comment. The room temperature can be adjusted with a controller. Unfortunately, water pressure cannot be improved, but on average it is quite okay. . We are pleased that you still enjoyed it very much here with us and we hope to welcome you again soon.

10/10 Excellent

Payman, new york

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, simple hotel in a good location. Friendly staff and nice view from the balcony
Stayed 8 nights in Feb 2023
Response from Theresia on 27 Feb 2023
Thank you very much for your great comment. Happy to welcome you soon again here with us at HOTEL PARNASS. The team

10/10 Excellent

Ihor

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best location. Conveniently close to everything. Great view. Friendly staff.
Stayed 6 nights in Feb 2023
Response from Theresia on 18 Feb 2023
Thank you very much for your great review. We are pleased to learn that you had an enjoyable stay and that you were happy at HOTEL PARNASS. Welcome soon again hopefully. Best regards, Theresia and Team

10/10 Excellent

John, Park City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff. Convenient - close to skiing, shopping, dining, transportation,etc. Nice breakfast provided. Outstanding view of the Matterhorn!
Stayed 5 nights in Feb 2023
Response from Theresia on 18 Feb 2023
Thank you for your kind review. We are very pleased to learn that you enjoyed staying with us. Many happy returns in the future hopefully. Kind regards, your Parnass Team

10/10 Excellent

Josef

10/10 Excellent

Leetzu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 stars
View the Matterhorn from balcony and BK restaurant,it was amazing.
Stayed 3 nights in Oct 2022
Response from Theresia on 7 Oct 2022
Thank you very much Leetzu for your great comment. We are happy to learn that you had a great time and that you enjoyed staying here with us at HOTEL PARNASS :-)

10/10 Excellent

Marineli Jovel

Stayed 1 night in Sep 2022

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Theresia on 26 Sept 2022
We are very pleased for your great comment and happy that you enjoyed staying with us.

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value, great location and view..
Stayed 5 nights in Aug 2022
Response from Theresia on 22 Aug 2022
THANK YOU VERY MUCH FOR THE GREAT COMMENT. WE WISH YOU ALL THE BEST AND WILL BE HAPPY TO WELCOME YOU SOON AGAIN HERE WITH US AT HOTEL PARNASS IN ZERMATT.

10/10 Excellent

GRACE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Theresia on 16 Jun 2022
Thank you so much for your great review. We are very pleased that you enjoyed staying with us. Kind regards and welcome soon again here with us! Theresia and Team HOTEL PARNASS - ZERMATT

10/10 Excellent

Sampath

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It has beautiful rooms, and we had a great view of Matterhorn. Book a room that specifically comes with the view of the Matterhorn. Overall it was a great value for the money.
Stayed 3 nights in Jun 2022
Response from Trinidad on 15 Jun 2022
Thank you for the review. We are really glad you have had a pleasant stay with us. Your report will be shared with every team member. You are always welcome here in Hotel Parnass Zermatt. We wish you all the best!!!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SUPERB
What a fantastic place to stay. The view from balcony was amazing. The room was big and comfortable. Easy walk to train station, shops and attractions. The host and the staff were friendly and polite. You must dine in the restaurant as you won't be disappointed. The food was delicious and service impeccable, much better than what I've had in some 5☆ restaurants. If I ever go back to Zermatt I will definitely stay here without a doubt.
Stayed 2 nights in Mar 2022
Response from Theresia on 9 Mar 2022
Wow :-) All smiles from our side. Thank you very much John for your fantastic review. We are so pleased to learn that your holiday was a big success and that you entirly enjoyed staying with us. - Your report will be shared with every team member, it makes us proud and gives us wings. Thank you. Welcome soon again here with us at HOTEL PARNASS in ZERMATT :-)

10/10 Excellent

Hidajeta, Pittsburgh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful. A
Stayed 7 nights in Dec 2021
Response from Theresia on 12 Jan 2022
Thank you very much for you being happy with us at HOTEL PARNASS in Zermatt and welcome back soon hopefully :-)

10/10 Excellent

Petra

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great
Stayed 3 nights in Dec 2021
Response from Theresia and Team on 5 Jan 2022
Thank you very much for your great comment and welcome soon again here with us at HOTEL PARNASS in Zermatt.

10/10 Excellent

Fungma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2021
Response from Theresia on 27 Dec 2021
Thank you very much for your great review. We are very happy to learn that your stay here with us felt comfy and convenient. Welcome back soon again. Happy New Year and best regards from HOTEL PARNASS ZERMATT Team

10/10 Excellent

Kimberly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a hidden gem! Everything about this hotel is wonderful. The owner Aggie, was so helpful and nice and gave me tips on what to do during my stay. And she gave me great hiking tips that were better recommendations than the guide books. The breakfast was wonderful and you could see views of the mountain from my room. 10/10!
Stayed 2 nights in Oct 2021
Response from Theresia on 25 Oct 2021
Hello Kimberly In the name of the whole team of HOTEL PARNASS I would like to thank you for your great comment. We are very pleased to learn that your were happy here with us and that thanks to your great hiking tips you made the very best of your stay. Welcome soon again hopefully. Best regards!

8/10 Good

atsushi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and good services
All rooms face to the great mountain. I saw the great mountain even during dining and breakfast in the dining room. Services were perfect. They served nice meal. My room was very clean. This hotel is very closed to the station and there are no slopes between the station and hotel. This is an advantage to select this hotel considering that no private cars are allowed to invade into the village.
Stayed 2 nights in Sep 2021
Response from Theresia Noll on 22 Sept 2021
Thank you very much for this nice comment. We are pleased to learn that you enjoyed staying with us and we are hoping the pleasure to welcome you again in the close future. Kind regards, the whole Team of Hotel Parnass and Theresia Noll

10/10 Excellent

antony

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No problems with this hotel
No problems with the hotel or staff. Has all the required facilities, restaurant bar buffet breakfast, outside seating, indoor lounge area. 5 minutes walk from the train station right in the centre of town with a direct view of the Matterhorn.
Stayed 1 night in Aug 2021
Response from Theresia on 30 Aug 2021
Thank you for your great review. We are very pleased to learn that you enjoyed staying with us. Welcome soon again here with us at HOTEL PARNASS in ZERMATT :-)

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent!
This is truly an amazing hotel with a gorgeous view of the Matterhorn and the kindest staff I have ever experienced! Highly recommend but beware to park your car in Tasche, you cannot drive to Zermatt!
View from our room!
Stayed 2 nights in Jun 2021
Response from Theresia on 8 Jul 2021
Hello Michael Thank you very much for your great review. You know that your smile is our satisfaction and review's like yours encourage us to keep on going that way of 'hospitalians' with ease. Best wishes and regards from all the team of HOTEL PARNASS - ZERMATT

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2021
Response from Ihre Gastgeberin und das ganze Team on 7 Apr 2021
Danke für Ihre Bewertung. Wir freuen uns über konstruktive Inputs und sind täglich um beste Qualitätsleistung bestrebt und freuen uns über glückliche Feriengäste. Auch Businessgäste sollen sich wohlfühlen bei uns im Hotel PARNASS dank bestem Preis-Leistungsverhältnis, idealer Ortslage und bezaubernder Matterhornsicht und Gastfreundschaft die von Herzen kommt. :-)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Theresia Noll on 5 Mar 2021
Danke, Grazie, Merci, Gracias, Thank you, Tak, Obrigado, Domo arigato, Efcharisto :-)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We'll Definitely Return to Hotel Parnass
An wonderful place to stay - clean, comfortable & convenient location. Upon arrival, we were greeted by the owner, who has lived there her entire life. She is a wealth of knowledge of hikes and all Zermatt activities. It's the attention to the details that made our stay especially enjoyable. At breakfast, the milk for coffee is served warm. There is hand sanitizer and gloves available due to covid. The table linens are immaculately pressed. Most of the Staff speak French, German, English and Italian. The internet/wifi was fast and reliable. The rooms with Mountain View all face the Matterhorn - stunning! We wouldn't hesitate to return to Hotel Parnass.
Stayed 2 nights in Jul 2020
Response from Theresia Noll on 24 Jul 2020
Hello from Zermatt and many thanks for having taken the time to give us this excellent and detailed review. We are very pleased that you enjoyed your stay here with us and that with our suggestions for activities of the day you made the best of your stay. We will be very happy to welcome you again in the close future here with us at HOTEL PARNASS in Zermatt. Best regards and wishes, Theresia and Team

10/10 Excellent

Mitchell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2020
Response from Theresia and Team on 9 Feb 2020
Thank you so much for having taken the time to give us this great review. We are very pleased that you enjoyed staying with us and we hope that you will have many happy returns to HOTEL PARNASS, Zermatt.

10/10 Excellent

JIHYEONG

Stayed 2 nights in Jan 2024

8/10 Good

Tanja

Stayed 2 nights in Jan 2024