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The service,the food and all the personal excellent
Victor Manuel Rivas
Stayed 6 nights in Feb 2024
Response from Rossy on 26 Feb 2024
It's a pleasure! Thank you for your comments.
8/10 Good
Miguel
Travelled with partner
24 Feb 2024
Good
Miguel
Stayed 1 night in Feb 2024
Response from Rossy on 24 Feb 2024
Buenas tardes, agradecemos su calificacion. es un placerservirle.
6/10 Okay
Arely
Travelled with family
28 Jan 2024
Liked: Staff & service
Disliked: Property conditions & facilities
This property has a lot of potential since is a old hotel but unfortunately is not as clean in the structure or upgrade in the installation. Suggestions a good remodeling need.
Arely
Stayed 3 nights in Jan 2024
Response from Amadeus on 15 Feb 2024
Thanks for your comments they will be taken into acoount
10/10 Excellent
Claudia
Travelled with partner
22 Jan 2024
Liked: Staff & service, amenities
Claudia
Stayed 3 nights in Jan 2024
Response from Amadeus on 15 Feb 2024
Muchas gracias por tu calificación, que gusto que la hayas pasado bien con nosotros!!!
6/10 Okay
Albert
5 Jan 2024
Albert
Stayed 3 nights in Dec 2023
Response from Amadeus on 15 Feb 2024
Lamentamos que no hayas tenido una estancia totalmente satisfactoria, esperamos nos puedas retroalimentar al correo ventas@countryplaza.com.mx
I put in staff terrible specifically the people who enter your room, because my phone charger and my smart watch charger dissappear from my backpack and the problem is that i don't notice ultil i was a the airport, so if you planing stay in this property is not secure to live any electronics in the room i was in the property from Thursday 10 August 2023 to Sunday 13 August 2023
margarito
Stayed 4 nights in Aug 2023
Response from Amadeus on 16 Aug 2023
We are very sorry for this situation, the room was searched thinking that they would be there, but it was not like that, I apologize for this situation, although I do tell you that we have a locker full of forgotten chargers in our rooms, which are returned when the client it requires
El hotel está muy bien ubicado y el personal es muy amable. Me asignaron habitación desde temprano, y me dieron un upgrade gracias a mi estatus en expedía, lo cual fue muy conveniente :)
Zaire
Stayed 2 nights in Jul 2023
Response from Amadeus on 23 Jul 2023
Gracias por tus comentarios!!
6/10 Okay
ana
Travelled with family
7 Jul 2023
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like the location ...the hotel needs remodel it's looks old I think is over 40 years old and i you can see it .
Location is great so you need compromised .
ana
Stayed 2 nights in Jun 2023
Response from Amadeus on 11 Jul 2023
Thank you for your comments, we are working for give a new view to the hotel, we hope in your next visit it can be notorious
The lobby area, poo; area is beautiful. There was nothing that i didn't like and will definitely stay again. Best tortilla soup i have ever eaten. Breakfast was a tad expensive but very good.
Good location, easy to get there everywhere you come from, frendly staff throughout the whole property my wife and I, we enjoy our stay a lot specially the food and service at the resteurant. We would highly recomend this hotel to other visitors.
Jose
Stayed 7 nights in Feb 2023
6/10 Okay
Eréndira
19 Feb 2023
Eréndira
Stayed 2 nights in Feb 2023
6/10 Okay
Your
Travelled with family
6 Feb 2023
The breakfast buffet was ASS. The meal was expensive for having a limited number of food items. The beans were bland and had no texture. The bread was harder than ever! It felt like it had been sitting out for days. The chilaquiles were bland and had no flavor. The only thing that was good was the fruit juice, the strawberry yogurt, and the fruit. I had to wait until I got home to eat anything. Just order from the breakfast menu and save yourself the trouble of having disgusting food.
The hotel itself is beautiful, needs a little tlc since its showing its age. The elevator needs improvement. Other than that I like the place and location
Todo estuvo muy bien 👍, pero cuando llame a recepción para pedir una toalla más, dijeron qué le ivan a decir ala encargada de eso, y nunca me la llevaron.
Our server Felipe was excellent on the dining area very attentive staff clean our room daily very secure cameras every where love this place,I will definitely come back Jose
El personal es muy amable y atento con excepcion del Sr. que esta a la entrada de bellboy. un hombre muy antipatico con eso digo todo.
La Srita. Nora y Blanca unas personas de 1era. dispuestas siempre a ayudar. me gusto mucho la estadia. Lo malo que aunque cuentan con alberca techada esta tan fria que no se puede disfrutar. Cuentan con un jacuzi que dias fuiciona dias no funciona.
Adriana
Stayed 4 nights in Mar 2022
8/10 Good
Elizabeth
28 Mar 2022
Liked: Cleanliness, staff & service
The morning buffet still is one of the best ones in town. The rooms could use some updating and the ones facing inside can be quite noisy because of the indoor pool area. Also, very pushy and demanding on mask usage to the point of aggressiveness. Did not appreciate that attitude.
Took much time to the staff to find our reservation. Long after walking into the room, and just about getting ready to sleep, the bellboy unexpectedly enters the room with a family (kids included) we weren’t naked at that point but the situation was awkwardly embarrassing! I don’t think I will stay in that hotel ever again.
It is quiet, safe, near shops, restauranrs. Malls. Average cost of taxi fare to shops and restaurants about 2-5 dollars. Uber is a little cheaper.
Room service cost is average. Great customer service. Very helpful.