Outdoor wedding area

Reviews of Country Plaza

3.5 out of 5
Country Plaza
Prolongacion Av Americas 1170, Zapopan, JAL

Reviews

8.6

Excellent

Rating 10 - Excellent. 338 out of 718 reviews" "
Rating 8 - Good. 260 out of 718 reviews" "
Rating 6 - Okay. 92 out of 718 reviews" "
Rating 4 - Poor. 14 out of 718 reviews" "
Rating 2 - Terrible. 14 out of 718 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

yin tao

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
the sofa has stains(white). the bathroom is has black mold. we left after 1 night
Stayed 4 nights in Mar 2024
Response from Rossy on 22 Mar 2024
yin tao, we are sorry for your bad experience and apologize. thank you for expression your opinion.

10/10 Excellent

Victor Manuel Rivas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service,the food and all the personal excellent
Stayed 6 nights in Feb 2024
Response from Rossy on 26 Feb 2024
It's a pleasure! Thank you for your comments.

8/10 Good

Miguel

Travelled with partner
Good
Stayed 1 night in Feb 2024
Response from Rossy on 24 Feb 2024
Buenas tardes, agradecemos su calificacion. es un placerservirle.

6/10 Okay

Arely

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This property has a lot of potential since is a old hotel but unfortunately is not as clean in the structure or upgrade in the installation. Suggestions a good remodeling need.
Stayed 3 nights in Jan 2024
Response from Amadeus on 15 Feb 2024
Thanks for your comments they will be taken into acoount

10/10 Excellent

Claudia

Travelled with partner
Liked: Staff & service, amenities
Stayed 3 nights in Jan 2024
Response from Amadeus on 15 Feb 2024
Muchas gracias por tu calificación, que gusto que la hayas pasado bien con nosotros!!!

6/10 Okay

Albert

Stayed 3 nights in Dec 2023
Response from Amadeus on 15 Feb 2024
Lamentamos que no hayas tenido una estancia totalmente satisfactoria, esperamos nos puedas retroalimentar al correo ventas@countryplaza.com.mx

8/10 Good

Oscar

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent option for a pleasant stay
Stayed 2 nights in Dec 2023
Response from Rossy on 17 Jan 2024
Thank you for your comments.

8/10 Good

Paloma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Nov 2023
Response from Amadeus on 28 Nov 2023
Gracias por tu calificación, trabajaremos para mejorar

10/10 Excellent

Manuel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
the cleaning of the bathroom
Stayed 3 nights in Nov 2023
Response from Amadeus on 17 Nov 2023
Thank you so much for your comments!!

8/10 Good

Lara

Liked: Cleanliness, staff & service
It has a nice indoor swimming pool
Stayed 2 nights in Nov 2023
Response from Amadeus on 17 Nov 2023
Thank you so much for your comments!!

10/10 Excellent

Karina

Stayed 3 nights in Oct 2023
Response from Amadeus on 9 Nov 2023
Muchas gracias por tu calificación, que gusto que la pasaste bien con nosotros

10/10 Excellent

margarito

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I put in staff terrible specifically the people who enter your room, because my phone charger and my smart watch charger dissappear from my backpack and the problem is that i don't notice ultil i was a the airport, so if you planing stay in this property is not secure to live any electronics in the room i was in the property from Thursday 10 August 2023 to Sunday 13 August 2023
Stayed 4 nights in Aug 2023
Response from Amadeus on 16 Aug 2023
We are very sorry for this situation, the room was searched thinking that they would be there, but it was not like that, I apologize for this situation, although I do tell you that we have a locker full of forgotten chargers in our rooms, which are returned when the client it requires

10/10 Excellent

Nick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay, wonderful staff, would come back!
Stayed 5 nights in Aug 2023
Response from Amadeus on 14 Aug 2023
Thank you very much for your comments, we are glad that you stay was pleasent and we hope you come back suddenly

10/10 Excellent

Jose

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The personal service was great.
Stayed 14 nights in Jul 2023
Response from Amadeus on 23 Jul 2023
Thanks for your comments!!

10/10 Excellent

Zaire, Malabo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
El hotel está muy bien ubicado y el personal es muy amable. Me asignaron habitación desde temprano, y me dieron un upgrade gracias a mi estatus en expedía, lo cual fue muy conveniente :)
Stayed 2 nights in Jul 2023
Response from Amadeus on 23 Jul 2023
Gracias por tus comentarios!!

6/10 Okay

ana

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I like the location ...the hotel needs remodel it's looks old I think is over 40 years old and i you can see it . Location is great so you need compromised .
Stayed 2 nights in Jun 2023
Response from Amadeus on 11 Jul 2023
Thank you for your comments, we are working for give a new view to the hotel, we hope in your next visit it can be notorious

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Amadeus on 11 Jul 2023
Gracias por tu calificación!!

8/10 Good

Luz Maria

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was close to everything restaurants, mall, hospitals and the metro. Hotel provided basics.
Stayed 7 nights in May 2023
Response from Amadeus on 11 Jul 2023
Thank you for your comments!!

8/10 Good

Sergio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2023

10/10 Excellent

Charles, El Centro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Very centrally located. Great value.
Stayed 8 nights in Mar 2023

10/10 Excellent

Jim

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The lobby area, poo; area is beautiful. There was nothing that i didn't like and will definitely stay again. Best tortilla soup i have ever eaten. Breakfast was a tad expensive but very good.
Stayed 1 night in Mar 2023

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, easy to get there everywhere you come from, frendly staff throughout the whole property my wife and I, we enjoy our stay a lot specially the food and service at the resteurant. We would highly recomend this hotel to other visitors.
Stayed 7 nights in Feb 2023

6/10 Okay

Eréndira

Stayed 2 nights in Feb 2023

6/10 Okay

Your

Travelled with family
The breakfast buffet was ASS. The meal was expensive for having a limited number of food items. The beans were bland and had no texture. The bread was harder than ever! It felt like it had been sitting out for days. The chilaquiles were bland and had no flavor. The only thing that was good was the fruit juice, the strawberry yogurt, and the fruit. I had to wait until I got home to eat anything. Just order from the breakfast menu and save yourself the trouble of having disgusting food.
Stayed 1 night in Feb 2023

8/10 Good

Claudia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un hotel muy bonito, un poco viejo, pero con mucho estilo.
Stayed 1 night in Dec 2022

10/10 Excellent

Roberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel itself is beautiful, needs a little tlc since its showing its age. The elevator needs improvement. Other than that I like the place and location
Stayed 1 night in Dec 2022

8/10 Good

Alfonso

Travelled with family
It was very welcoming and friendly staff.
Stayed 2 nights in Nov 2022

10/10 Excellent

Jorge

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2022

10/10 Excellent

Gerry, Maywood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, excellent food. We will return next month!
Stayed 2 nights in Oct 2022

10/10 Excellent

maria

Business traveller, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great experience everyone was friendly and sooo helpful the breakfast at restaurant was great 👍
Stayed 3 nights in Sep 2022

10/10 Excellent

margarito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022

10/10 Excellent

Leticia, Long Beach

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location
Stayed 1 night in Aug 2022

8/10 Good

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo muy bien 👍, pero cuando llame a recepción para pedir una toalla más, dijeron qué le ivan a decir ala encargada de eso, y nunca me la llevaron.
Stayed 3 nights in Jul 2022

10/10 Excellent

Marilyn, Bakersfield

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was really helpful and respectful. The buffet served in the restaurant is really good.
Stayed 1 night in Jul 2022

10/10 Excellent

Jose Francisco

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our server Felipe was excellent on the dining area very attentive staff clean our room daily very secure cameras every where love this place,I will definitely come back Jose
Stayed 7 nights in Jul 2022

10/10 Excellent

ROMAN

Stayed 3 nights in Jun 2022

10/10 Excellent

Yasser

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jun 2022

10/10 Excellent

Celia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2022

10/10 Excellent

Adriana

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
El personal es muy amable y atento con excepcion del Sr. que esta a la entrada de bellboy. un hombre muy antipatico con eso digo todo. La Srita. Nora y Blanca unas personas de 1era. dispuestas siempre a ayudar. me gusto mucho la estadia. Lo malo que aunque cuentan con alberca techada esta tan fria que no se puede disfrutar. Cuentan con un jacuzi que dias fuiciona dias no funciona.
Stayed 4 nights in Mar 2022

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
The morning buffet still is one of the best ones in town. The rooms could use some updating and the ones facing inside can be quite noisy because of the indoor pool area. Also, very pushy and demanding on mask usage to the point of aggressiveness. Did not appreciate that attitude.
Stayed 4 nights in Mar 2022

8/10 Good

Franci

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very professional and accommodating
Stayed 7 nights in Feb 2022

4/10 Poor

JUAN, GUADALAJARA

Travelled with family, Business traveller
Disliked: Staff & service
Took much time to the staff to find our reservation. Long after walking into the room, and just about getting ready to sleep, the bellboy unexpectedly enters the room with a family (kids included) we weren’t naked at that point but the situation was awkwardly embarrassing! I don’t think I will stay in that hotel ever again.
Stayed 1 night in Feb 2022

10/10 Excellent

Hilda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good buffet at a good price. Attentive and kind staff at the restaurant. Very good pan dulce.
Stayed 2 nights in Jan 2022

10/10 Excellent

Chester, Granada Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An older property but it's being maintained to look very nice.
Stayed 6 nights in Nov 2021

10/10 Excellent

BRENDA, KATY

Stayed 2 nights in Oct 2021

4/10 Poor

Rosalinda

Travelled with family
Disliked: Property conditions & facilities, room comfort
Old and needs updating
This is an old place that desperately needs updating. It's location is stellar but aside from that, nada
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant food was so so. Staff was friendly.
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough place. A little outdated but I feel the fees are reasonable. Excellent restaurant. Friendly staff that assisted with a couple of mishaps.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It is quiet, safe, near shops, restauranrs. Malls. Average cost of taxi fare to shops and restaurants about 2-5 dollars. Uber is a little cheaper. Room service cost is average. Great customer service. Very helpful.
Stayed 7 nights in Jun 2021