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Reviews of Melia Zanzibar

5 out of 5
Melia Zanzibar
Kiwengwa, Kiwengwa

Reviews

8.8

Excellent

Rating 10 - Excellent. 139 out of 229 reviews" "
Rating 8 - Good. 60 out of 229 reviews" "
Rating 6 - Okay. 14 out of 229 reviews" "
Rating 4 - Poor. 6 out of 229 reviews" "
Rating 2 - Terrible. 10 out of 229 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Konstantin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 7 nights in Feb 2024
Response from Daniel Florido on 8 Mar 2024
Dear Konstantin,Thank you for rating us on Expedia.Ahsante Sana!Kind regards,Daniel Florido CabreraGuest Experience Manager

8/10 Good

jianhong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
some of the staff service is a bit slow, need to be improved
Stayed 2 nights in Feb 2024

10/10 Excellent

Gloria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. The basic room is fantastic, spacious and comfortable. I will definitely recommend this place to family and friends.
Stayed 6 nights in Feb 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

6/10 Okay

amal

Stayed 6 nights in Dec 2023

8/10 Good

Jodi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Be aware that there are tiers to the "all inclusive", and you pay extra for anything outside of your tier. Food options are not that great at all restaurants, especially buffet. Customer service is great around hotel, albeit some servers seeming overworked and over it. Rooms are nice layout but the mattress was extremely hard/stiff, bathroom had repairs that are noticably bad work (paint different color from rest of wall over a patched area, corners with discolored caulking) - which are strange for 5 star hotels. Nothing really in surrounding area, but property is large and has a lot of walking areas.
Stayed 2 nights in Nov 2023

6/10 Okay

Caridad

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service
This property markets false advertisement, this establishment is not an all inclusive, everything has an extra charge which they don’t tell you until you have already checked in. They need to do a better job of spraying for mosquitos and other insects. The beds were hard as rocks. Be prepared for an abundance of flies everywhere including in the restaurants whether indoors or out.
Stayed 3 nights in Nov 2023

10/10 Excellent

Raisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
WoW, definitely an amazing resort to stay while you're visiting beautiful Zanzibar. As the oldest resort on the island/in the area, definitely couldn't tell. The grounds are very well kept, rooms are cozy and absolutely beautiful. We stayed in the Romantic Villa, The Level and it was definitely worth it. Separate from the other rooms providing privacy, but just a short walk from everything. Carts are available for transport around the property considering its massive size. Would have enjoyed a little more variety on the dining options. After the third day, the menus/buffets became repetitive. The staff is amazing! Everyone was so accommodating and eager to help in any way. I love the mantra "Hakuna Matata". For them it's more than just a line from a movie, but really a way of life. Everyone is so peaceful and live in harmony. A bit of anxiety at night with the large water bugs outside and geckos, but honestly we only saw a few during our 6 day stay. Our room came with personal can of bug/insect spray. Beware of the giant snails if you're out walking at night! LoL, they are completely harmless, but definitely a sight to see if you're not used to it. Guest Services at the main property and The Level are the best! They set up dinner reservations for you and check on you via WhatsApp. Really nice touch to have a special cake prepared for our wedding anniversary. A bit far from city center Stone Town - (1 hr). Travel and taxi can get expensive.This will be the only place we stay!
Stayed 6 nights in Oct 2023

10/10 Excellent

manfred

Stayed 3 nights in Sep 2023

2/10 Terrible

Laurie

Stayed 4 nights in Aug 2023

8/10 Good

NICOLE, Woodbridge

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay. Staff was wonderful. The food was excellent. The property was clean. My husband and I stayed 10 days. We upgraded to the Level it was a good deal. Better food options, beach access, it was well worth it. BTW to enter Zanzabar you must have a Visa if you are from the USA . Overall the stay was wonderful.

10/10 Excellent

Suvrat

Stayed 4 nights in Jul 2023

10/10 Excellent

Michael

Stayed 5 nights in Jun 2023

10/10 Excellent

Alp

Stayed 7 nights in Jun 2023

10/10 Excellent

Jules

Stayed 6 nights in Jun 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service
Beautiful Ocean Views
Stayed 3 nights in Jun 2023

8/10 Good

George

Stayed 7 nights in May 2023

10/10 Excellent

VICTOR

Stayed 3 nights in Apr 2023

10/10 Excellent

Michael, Newton

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, excellent food, staff was friendly, room was in great shape with excellent amenities (had one villa and one regular hotel room), pools very good (we were in "Level" area), food service, internet good (not great, but most video streaming worked sufficiently), only drawback was no on-site water sports: beware of the guys on the beach as they were not very reliable on jet skiing and others. Referral for Kibwana Divers (office 20 minutes away) was excellent.
Stayed 5 nights in Apr 2023
Response from Ali Ussi on 14 Apr 2023
Dear Michael,Thank you very much for sharing your experience.We are happy to share that our staff was friendly, we took well note all area that you point out for better service and we hope to welcoming you back very soon.Kindly regardsAli UssiGuest Experience department

10/10 Excellent

Hilde

Stayed 6 nights in Apr 2023
Response from Stevan Cochennec - Room Division Manager on 14 Apr 2023
Dear Hilde, Thank you for your rating, we hope to see you again.Best Regards

6/10 Okay

Sara

Stayed 1 night in Mar 2023
Response from Stevan Cochennec - Room Division Manager on 14 Apr 2023
Dear Sara, Thank you for sharing your opinion and we remain at your entire disposal for any further information. Regards

10/10 Excellent

Tracy

Stayed 2 nights in Mar 2023
Response from Stevan Cochennec - Room Division Manager on 14 Apr 2023
Dear Tracy, Thank you, it is great to see that you have enjoyed your stay and we are looking forward to welcoming you back. Regards

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had our honeymoon at Meliá Zanzibar and had the best time. What we thought that really made the hotel exceptional was the service, staff, amenities (pools, beach), food and the grounds were all fantastic. We were made to feel very much at home. The staff were all friendly, attentive, and welcoming. They really made our stay very special. We have nothing but fantastic memories of Melia Zanzibar.
Stayed 7 nights in Feb 2023
Response from Stevan Cochennec - Rooms Division Manager on 2 Mar 2023
Dear Anthony, First of all thank you for sharing your messahe with the other users. It is our pleasure to see that you have chosen Meliá Zanzibar to spent your honeymoon. We are also thrilled to hear that you found the staff very friendly and welcoming, making your stay even more special. We remain at your entire disposal. Best Regards

10/10 Excellent

cassandra Elaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property! We really enjoyed our stay. We were in a bungalow that was at the complete opposite end of the beach which at first seemed like it would be too far away but actually didn’t end up being a problem. Super easy to get around the resort by golf carts and the staff was all so friendly and helpful.
Stayed 5 nights in Feb 2023
Response from Stevan Cochennec - Rooms Division Manager on 2 Mar 2023
Dear Cassandra, Thank you very much indeed for your kind feedback regarding to your recent stay at Meliá Zanzibar. This is the best award we could receive and it is really great to see how the staff delighted you during your holiday. We hope to see you again soon. Kind regards

6/10 Okay

WINFORD

Liked: Cleanliness
Stayed 1 night in Feb 2023
Response from Daniel Florido on 26 Feb 2023
Dear Winford,Thank you for rating us on Hotels.com.Ahsante sana!Kind regards,Daniel Florido CabreraGuest Experience Manager

10/10 Excellent

Melanie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible stay. We stayed in a romance pavilion room-if it’s in your budget, do it! Incredible views and beaches. Food was excellent-lunch at at this resort. The Jetty is a must. Wish we could have spent more time!
Stayed 2 nights in Feb 2023
Response from Daniel Florido on 26 Feb 2023
Dear Melanie, We are delighted to read such a wonderful feedback. We are truly glad that you have enjoyed the very special Romance pavilion as well the Gastronomy of Melia Zanzibar.We hope to welcome you back very soon.Karibu Tena!Kind regards,Daniel Florido CabreraGuest Experience Manager

8/10 Good

Daniela

Liked: Staff & service, property conditions & facilities
I had a pleasant stay at the Melia but I expected a little bit better of a 5 star resort. There were definitely pros and cons PROS: The grounds and the resort are really well maintained and very beautiful. The beach is really spectacular and so is the bar there. The live music during the dinner was really nice and the staff was overall really friendly. CONS: There wasn't a lot offered in the sense of activities. The water is very shallow so you can't really swim there, no water activities, didn't see any excursions. There didn't appeared to be a dedicated non-smoking policy so I ended up multiple times next to smokers in the restaurant and the pool. The buffet in the morning is rather small and not so many choices but everything I ate was really good. The rooms are nice but shades were old and didn't close, no hangers in the bathroom and it just seemed to be missing the touches to make it 5*. You have to be ready to walk a bit from A to B and to the beautiful beach e.g. take a shuttle which runs about every 15-20mins.
Stayed 5 nights in Jan 2023
Response from Daniel Florido on 26 Feb 2023
Dear Daniela,Thank you for rating us on Expedia.We appreciate that you share your opinion as it allows us to keep seeking improvement on our passion for service. Ahsante sana!Kind regards,Daniel Florido CabreraGuest Experience Manager

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place with a very friendly staff
Stayed 5 nights in Nov 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2022

10/10 Excellent

Bona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time. Property has gorgeous views of the ocean and beautiful gardens. Staff always read to help with a smile on their face. Highly recommended.
Stayed 4 nights in Jul 2022
Response from Daniel Florido on 24 Jul 2022
Dear Bona, Thank you for sharing your experience with other fellow travelers on Expedia We are delighted to see that you've had a wonderful time during your stay. Ahsante sana. Kind regards, Daniel Florido Cabrera Guest Experience Manager

2/10 Terrible

Helen

The property refused to refund my money after catching CoVID and not being able to travel . They said they will re schedule however I am not coming back to the country anytime soon. Why take someone’s hard earned money because of situations they cannot handle . They are fraud .
Stayed 3 nights in Dec 2021
Response from Stevan Cochennec - Rooms Division Manager on 21 Dec 2021
Dear Helen, Greetings from Zanzibar. When you booked through Expedia you did accept the Terms & Conditions of the website, in this case the hotel is offering a solution to your situation and we sincerely regret if you don't find it satisfactory. We remain at your disposal. Regards

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place must visit again and again
It was great. we were a group of 17 people across 3 continents for 5 nights -Melia provided the perfect location and ambiance for a mini family reunion and landmark birthday celebration. The staff were super helpful, nice and pro-active. the management demonstrated leadership by example and were aware of a simple fact. guests go to resorts to unwind, to leave their worries at the door. Stefa, Daniel, Javier
Stayed 3 nights in Nov 2021
Response from Stevan Cochennec - Rooms Division Manager on 30 Nov 2021
Dear guest, Thank you so much for your lovely visit to our property. Glad to hear that you have enjoyed and please rest assured that it was our pleasure to meet you and to take care of the details. Thank you and we have forwarded your message as well to Daniel and Javier. Best Regards

10/10 Excellent

Monique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I absolutely loved this property. The staff is amazing, the room was well kept and the property was designed with the guest in mind. This property is extremely large however shuttles are readily available or you can choose to walk. Several restaurants to choose from, different themes each night. Local garden, honey making, live entertainment, beach activities, kids friendly with adult only areas. I chose one of the all inclusive option it was totally worth it. Truly a 5 star experience! The location is far so arrange transportation ahead of time. You can have the doctor come to the property to get your Covid test done super convenient. I will be back.
Stayed 3 nights in Oct 2021
Response from Stevan Cochennec - Rooms Division Manager on 25 Oct 2021
Dear Monique, Thank you so much for your amazing feedback. We are glad that you found the staff great and we are looking forward to welcoming you back. Best Regards

10/10 Excellent

Petro, Torrance

Stayed 1 night in Aug 2021

8/10 Good

John

Liked: Property conditions & facilities, room comfort
Overall very good experience, but a few glitches
Overall this was a great property and would give it a general thumbs up. The location was superb with fantastic views of the sea. The only part that was annoying was a continued sense of disorganized staff. For example, we needed to confirm airport transportation multiple times because one desk forgot to tell another desk, seemed to always need to remind them of food and drink orders, etc.
Stayed 4 nights in Jul 2021
Response from Stevan Cochennec - Guest Experience Manager on 27 Aug 2021
Dear John, Thank you for reviewing your stay and we take well note of your feedback in order to maintain our high level of standards. Regards

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Everything is very slow and u need to ask more than twice for them to do or get you something
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
An Amazing Resort with Terrible manager ! We chose the romantic sea view bungalow for our short break on Zanzibar which cost us 3100$ . upon check at 12 pm the lady said the room is mot available , when i push back asking for timing when do we expect the room she was like ok your room is ready ! Also no one informed us that the booking was done for 1 PAX instead of two and then when we had an issue with our room they were like we cant do anything for you we have already did you a favor to let u two check in !! We asked her to book a massage for us and she was like i prefer u speak to them yourself , we spoke to them and did the booking and no one informed us with any cancellation then again when we have an issue with the room they were like we doing u favors and waiving the cancellation fees ! The room was filled with worms , bed bugs and weird reptile that looks like crab , i went to the team asking to pay for an upgrade to a bigger newer room hoping that it would be better , the team couldnt help much and called the manager who advised that i need to pay 260$ per night to upgrade although this category of rooms was only 100$ more than mine online , i asked Javier the manager to match this where i was surprised with his arrogant and rude attitude that this is it you either take it or leave it and that they haven' taken any money from and i need to contact expedia ! I stayed with expedia for more than hour on chat where they were trying to contact the hotel with no respon
Stayed 3 nights in Feb 2021
Response from Stevan Cochennec - Guest Experience Manager on 18 Feb 2021
Dear customer, Greeting from Melia Zanzibar. Being on a tropical island, small insect in the room may occur, especially if you leave the windows open. The hotel can minimize this situation by cleaning twice a day your room and with preventive actions, but can't control it. The hotel did its best to find you a new room on the same category and to satisfy you by offering other alternative solutions, all declined by you as your constant request was a free upgrade or a full refund, which the hotel would not offer. Your were provided the full support of our The Level Manager and solutions were provided directly to you by the Director of Sales while in-house, none of which were taken up by you. In case of further information you might need, please let us know. Yours sincerely, Stevan Cochennec Guest Experience Manager

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service
Overpriced. Everything is overpriced. Even transportation they get you for 75$ each way
Stayed 1 night in Feb 2021
Response from Stevan Cochennec - Guest Experience Manager on 18 Feb 2021
Dear guest, Greeting from Melia Zanzibar. We regret to hear that you found the hotel services or other services in the island pricy, though we would have appreciated to receive a more complete feedback in order to understand better how to fully satisfy you. Yours sincerely, Stevan Cochennec Guest Experience Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2020
Response from Stevan Cochennec - Guest Experience Manager on 5 Jan 2021
Dear guest, Thank you for your rating and we remain at your entire disposal. Best Regards

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Melia, Zanzibar is great
We had a great stay in Melia. We had a complimentary upgrade to the Level which I highly recommend and our stay will always be memorable. The environment, the rooms, cleanliness and the service was awesome. Everyone who worked there paid attention to detail which is a very important thing to us and they even went out of their way to assist us and make us comfortable. Javier the manager was great and Said who was mostly our waiter was great. We will definitely be back.
Stayed 2 nights in Aug 2020
Response from Stevan Cochennec - Guest Experience Manager on 20 Aug 2020
Dear Kyle, Thank you very much for taking the time to review your stay with us at Meliá Zanzibar. It is our pleasure to know that your holidays were memorable thanks to the kindness of people as well as quality of service. We are looking forward to welcoming you back. Kind Regards

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large property with many all inclusive restaurants, nice pools. The level area is much better then the main area, so upgrade to premium is worth the money.
Stayed 2 nights in Feb 2020
Response from Stevan Cochennec - Guest Experience Manager on 23 Feb 2020
Dear guest, Thank you for sharing your experience at The Level by Meliá Zanzibar. We are glad to know that the variety and quality of our restaurants and facilities met your expectations and we hope to see you again soon. Best Regards

10/10 Excellent

Amiad

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Amazing place . World class ocean views, great facilities . Only comment was that it is hard to understand room types and related amenities and exclusive facilities. In hindsight might have taken another package
Stayed 7 nights in Jan 2020
Response from Stevan Cochennec - Guest Experience Manager on 3 Feb 2020
Dear Amiad, Many thanks indeed for posting your review. It is our pleasure to learn that you found the bungalows amazing and we hope to see you again very soon. Best Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was just amazing!!! So tranquil, so unique, and so clean! The water and food are just amazing! Can’t wait to go back!!
Stayed 3 nights in Dec 2019
Response from Stevan Cochennec - Guest Experience Manager on 5 Jan 2020
Dear guest, Thank you for your positive feedback, we are looking forward to welcoming you back soon in Zanzibar. Best Regards

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 8 nights in Oct 2019
Response from Stevan Cochennec on 28 Nov 2019
Dear guest, Many thanks indeed for your good rating and we remain at your entire disposal. Best Regards

10/10 Excellent

Omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel very happy with the staff and cleanliness of the property.
Stayed 5 nights in Oct 2019
Response from Stevan Cochennec - Guest Experience Manager on 8 Dec 2019
Dear Omar, Thank you for sharing your opinion and for remembering the staff attitude. We hope to see you soon Best Regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing hotel! Great food, beautiful pool and beach, the staff is very kind and the room is so comfortable, especially the huge bathroom. Highly recommended
Stayed 2 nights in Oct 2019
Response from Stevan Cochennec - Guest Experience Manager on 16 Oct 2019
Dear guest, We would like to thank you for sharing your feedback with all the other users. We are glad that you enjoyed your stay at Meliá Zanzibar and that you found the staff very kind. Asante Sana,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its a beautiful Property , The staff very friendly
Stayed 3 nights in Aug 2019
Response from Stevan Cochennec - Guest Experience Manager on 10 Sept 2019
Dear guest, Thank you very much for sharing your excellent feedback with us and we sincerely hope to welcome you back in the future. Best Regards

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this all inclusive hotel was great! 100% recommended
Stayed 3 nights in Aug 2019
Response from Stevan Cochennec - Guest Experience Manager on 18 Aug 2019
Dear Guest, Many thanks for your opinion. We are glad that you recommend our hotel and we hope to see you again soon. Best Regards

10/10 Excellent

Shafiq

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Trip
Excellent trip for the family. Beautiful view from the room. The service was great.
Stayed 2 nights in Jul 2019
Response from Stevan Cochennec - Guest Experience Manager on 16 Aug 2019
Dear Shafiq, Many thanks indeed for your comments! We are grateful to see that you found the service great and we hope to welcome you back with your family. Best Regards