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Reviews of Grand Hôtel et Centre Thermal

4 out of 5
Grand Hôtel et Centre Thermal
Avenue des Bains 22, Yverdon-les-Bains, VD

Reviews

8.6

Excellent

Rating 10 - Excellent. 310 out of 694 reviews" "
Rating 8 - Good. 284 out of 694 reviews" "
Rating 6 - Okay. 70 out of 694 reviews" "
Rating 4 - Poor. 19 out of 694 reviews" "
Rating 2 - Terrible. 11 out of 694 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The thermal pools are really fun. They were doing construction on a new area. Noisy, but it didn't affect using the pools that were open. The staff was nice, hotel was clean, but has been a while since last renovation.
Stayed 2 nights in Apr 2024
Response from MPH on 2 May 2024
Cher Robert, Merci beaucoup de votre commentaire. Nous sommes très contents de lire que vous avez passé un agréable séjour parmi nous. Au plaisir de vous revoir très bientôt.Matthias PhilippsDirecteur Général

10/10 Excellent

Gary, Albemarle

Stayed 1 night in Feb 2024
Response from MPH on 2 May 2024
Cher Gary, Merci beaucoup de votre commentaire. Nous sommes très contents de lire que vous avez passé un agréable séjour parmi nous. Au plaisir de vous revoir très bientôt.Matthias PhilippsDirecteur Général

10/10 Excellent

Verified traveller

Travelled with family
We always love staying there. The staff is very helpful, and the breakfast is delicious.
Stayed 9 nights in Jan 2024
Response from MPH on 23 Jan 2024
Dear Guest,Thank you very much for your recent stay at the Grand Hotel & Centre Thermal and for taking the time to write your comment.We really appreciate it and value your opinion very much.We were delighted to read your comment and ratings and happy to see that you spent an enjoyable moment at the Grand Hotel & Centre Thermal.I will share your comments with the team members which are always eager to receive positive feedback.Comments such as yours are the best tool for us not only to maintain but further improve our quality and service. It was and always will be our pleasure to host you every time you visit Yverdon-Les-Bains. I hope you will give us the chance to welcome you in a not too distant future.Best regards, Matthias PhilippsGeneral Manager

10/10 Excellent

Isabelle

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023
Response from MPH on 30 Dec 2023
Dear Isabelle,Thank you very much for your recent stay at the Grand Hotel & Centre Thermal and for taking the time to write your comment.We really appreciate it and value your opinion very much.We were delighted to read your comment and ratings and happy to see that you spent an enjoyable moment at the Grand Hotel & Centre Thermal.I will share your comments with the team members which are always eager to receive positive feedback.Comments such as yours are the best tool for us not only to maintain but further improve our quality and service. It was and always will be our pleasure to host you every time you visit Yverdon-Les-Bains. I hope you will give us the chance to welcome you in a not too distant future.Best regards, Matthias PhilippsGeneral Manager

10/10 Excellent

John

Stayed 3 nights in Sep 2023
Response from mph on 6 Nov 2023
Dear John,Thank you very much for your recent stay at the Grand Hotel & Centre Thermal and for taking the time to write your comment.We really appreciate it and value your opinion very much.We were delighted to read your comment and ratings and happy to see that you spent an enjoyable moment at the Grand Hotel & Centre Thermal.I will share your comments with the team members which are always eager to receive positive feedback.Comments such as yours are the best tool for us not only to maintain but further improve our quality and service. It was and always will be our pleasure to host you every time you visit Yverdon-Les-Bains. I hope you will give us the chance to welcome you in a not too distant future.Best regards, Matthias PhilippsGeneral Manager

2/10 Terrible

Richard

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Unfriendly staff - do not offer to help when struggling - limited and poor breakfast - no air conditioning - room too hot.
Stayed 2 nights in Jun 2023
Response from MPH on 30 Jun 2023
Dear Richard., Thank you for taking the time to tell us about your experience at the Grand Hôtel & Centre Thermal d’yverdon-les-Bains.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand hôtel & Centre thermal, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthias PhilippsGeneral Manager

6/10 Okay

Jyrki

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Nice setting with the Thermal baths. Unfortunately, use of the sauna and jacuzzi costs extra for Expedia clients, even if these appear on the amenity list with no mention of the additional charge
Stayed 1 night in Apr 2023
Response from MPH on 28 Apr 2023
Dear Jyrki, It makes us so happy to know that you had a memorable Experience at our hotel. We are very glad to read that you fully enjoyed our services and facilities and specially relished the friendliness of our staff. We will be all looking forward to welcome you and pamper you once more. Best regards,

2/10 Terrible

Peter

Stayed 1 night in Feb 2023
Response from MPH on 9 Mar 2023
Dear Peter, Thank you for taking the time to tell us about your experience at the Grand Hôtel & Centre Thermal d’yverdon-les-Bains.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand hôtel & Centre thermal, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthias PhilippsGeneral Manager

6/10 Okay

Andreanne

Business traveller
Liked: Cleanliness, staff & service
Disliked: Room comfort
Baths are nice but rooms are old
Rooms are old, the bed was not comfortable and the walls are thin so you hear a lot of noises. The baths are the only reason I would stay there, but even so, I do not think I will return on my next visit to the area.
Stayed 3 nights in Jan 2023
Response from MPH on 22 Jan 2023
Dear Andreanne, Thank you for taking the time to tell us about your experience at the Grand Hôtel & Centre Thermal d’yverdon-les-Bains.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand hôtel & Centre thermal, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Matthias PhilippsGeneral Manager

10/10 Excellent

Paul

Stayed 1 night in Oct 2022
Response from Directeur général on 30 Oct 2022
Bonjour Monsieur Paul. Je vous remercie pour votre commentaire qui a retenu toute mon attention. La satisfaction du client est notre principale priorité, et nous vous remercions pour votre confiance. Agréable journée. Marc Pittet Directeur général

10/10 Excellent

Rana, SCARSDALE

Stayed 1 night in Sep 2022

8/10 Good

Samuel

Stayed 1 night in Aug 2022
Response from Directeur général on 30 Aug 2022
Bonjour Monsieur Samuel. Je vous remercie pour votre commentaire qui a retenu toute mon attention. En vous souhaitant une agréable soirée. Marc Pittet Directeur général

4/10 Poor

Vitaly

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
This is a 1 star hotel in terms of service, not the 4 stars it claims to be. Staff in restaurant is rude beyond anything I have experienced in many years. We were denied entry to the restaurant for dinner. We waited for an hour to get a drink on the patio outside. We got screamed at breakfast because we asked for silverware. Additionally they tried to charge us twice for the same room, once at arrival and once at departure. Also All thermal pools were closed. Hotel smells of chlorine. I stayed in hundreds of hotels around the world in the past decade, and would not recommend this one.
Stayed 1 night in Jul 2022
Response from Directeur général on 8 Aug 2022
Good morning, Madam, Sir. Thank you for your comment, which has caught my attention. Wishing you a pleasant day. Marc Pittet General Manager

8/10 Good

Fiona

Liked: Cleanliness, staff & service, room comfort
Very comfy bed and spacious room. A lot of traffic noise if the windows or balcony door was open. Shower over the bath and had to be hand held
Stayed 1 night in Jun 2022
Response from Directeur général on 30 Jun 2022
Mrs Fiona. Thank xou very much for your comment which caught my full attention. Hope to welcome you again very soon. Kind regards. Marc Pittet Hotel General Manager

8/10 Good

Mr

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I are really enjoy staying in this hotel especially the thermal pool very relaxing, although the day we arrive and the next day which is the raining day, it doesn’t stop us to enjoy the facilities. One day stay is not enough, next time I will stay here at least two days. Breakfast is great. Very nice and professional staff.
Stayed 1 night in Jun 2022
Response from Directeur général on 28 Jun 2022
Good Morning. Thank you very much for your comment. Hope to welcome you again very soon. Kind regards. Marc Pittet Hotel General Manager.

8/10 Good

Aude

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel, however they use the hotel pool for kids swimming lessons from 3pm to 7pm . So, tones of screaming 3 to 5 year old kids jumping on your head accompanied by arrogant swimming coaches.
Stayed 4 nights in Apr 2022
Response from Directeur général on 19 May 2022
Good morning Mrs Aude. Thank you very much for your comment which caught my attention. Wishing you a pleasant day. Kind regards. Marc Pittet Hotel general manager

8/10 Good

Sari

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent restaurant
Stayed 1 night in Jan 2022
Response from Directeur général on 5 Feb 2022
Bonjour Madame, Monsieur. Je vous remercie pour votre commentaire. En espérant pouvoir vous accueillir à nouveau prochainement. Agréable week-end. Marc Pittet Directeur général.

10/10 Excellent

Charles Patrick

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2021
Response from Directeur général on 11 Jan 2022
Bonjour Monsieur. Je vous remercie pour votre notation et espérons pouvoir vous accueillir a nouveau prochainement. Marc Pittet Directeur général.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2021
Response from Directeur général on 5 Jan 2022
Bonjour. Je vous remercie pour votre notation. En espérant pouvoir vous accueillir à nouveau prochainement à Nendaz. Agréable après-midi. Marc Pittet Directeur général

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2021
Response from Directeur général on 11 Jan 2022
Bonjour Madame, Monsieur. Je vous remercie pour votre notation. En espérant pouvoir vous accueillir à nouveau prochainement. Marc Pittet Directeur général

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great find
Lovely hotel, very spacious, excellent breakfast, thermal pools a real bonus.
Stayed 3 nights in Nov 2021
Response from Directeur général on 11 Jan 2022
Good morning. Thank you very much for your comment. Hope to welcome you again very soon. Kind regards. Marc Pittet General Manager

6/10 Okay

Aude

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
This Hotel has no air conditioning, unable to get a meal or any kinds of food before 5pm, I never got my room upgrade, the safe broke, took 3 days before someone assisted. However, beautiful dining room, and pool area, walking distance from city Center.
Stayed 3 nights in Sep 2021

8/10 Good

Elvis

Business traveller
Liked: Cleanliness, staff & service, room comfort
Bonne qualité générale
Très bon service et qualité générale. Installations un peu vieillissantes.
Stayed 1 night in Jul 2021

8/10 Good

Verified traveller

Stayed 1 night in Jun 2021

10/10 Excellent

Herve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No options for vegans @ restaurant an @breakfast all the rest was just perfect
Stayed 1 night in Jul 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
+: Courteous staff, lots of free parking, good buffet breakfast, direct access to the baths. Nice location 15mins walk from the pretty town of Yverdon. The rooms are dated but clean. -: Only partial entry to the baths is included. The spa area with sauna, hammam, whirlpools cost 10.- p.p. per day extra. This is because we didn't book directly with the hotel and wasn't made clear enough at check-in. The baths themselves are not comparable with others in Switzerland, such as Lavey or Saillon. Very limited choice in restaurant so we didn't eat there; the bar is overpriced and was disappointing.
Stayed 1 night in Mar 2020
Response from C. Kramer Managing Director on 9 Mar 2020
Dear Madam, dear Sir, we thank you for having chosen our establishment for your relaxing stay as well as for your very kind comment. We thank you very much for the wonderful rating given to the various services of our complex. In the expectation and pleasure of welcoming you back to our establishment, we offer our most respectful greetings. C. Kramer Managing Director 09.03.2020

8/10 Good

Tatiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020
Response from C. Kramer Directeur Général on 11 Mar 2020
Chère Madame Tatiana nous vous remercions d’avoir choisi notre établissement pour votre séjour de détente ainsi que pour votre belle note générale attribuée à notre complexe. Dans l'attente et le plaisir de vous accueillir à nouveau dans notre établissement, nous vous présentons nos plus respectueuses salutations. C. Kramer Directeur Général 09.03.2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The "grand hotel style", the classic architecture Easy access to Thermalbad plus the big and heated hotel pool. ... unfortunately without Jaccuzzi jets.
Stayed 2 nights in Jan 2020
Response from C. Kramer Director on 9 Mar 2020
Dear Madam, Dear Sir, Thank you for having chosen our establishment for your relaxing stay as well as for your very kind comment as well as your general superb rating attributed to our complex. We look forward to welcoming you back to our establishment and extend our most respectful greetings. C. Kramer Managing Director 09.03.2020

4/10 Poor

Lucas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Over priced not a 5 star or even close
Everything is out dated curtains have holes in them rooms look like they are 20 year old colours the restsraunt is so over priced the buffet is tiny and a fight to get food the pool is gross needs a cleaner
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and location - friendly & very professional staff
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

8/10 Good

Yumi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed to stay here.
Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great thermal pools. Can’t have food or drink out by pools, a beverage would be nice. No AC in room and cools if open window but road noise was bad
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Access to lovely thermal pools. Only baths in guest rooms - would prefer walk in showers.
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, property conditions & facilities
We paid for a double bed room but got a single room. Small bed, only one set of each (towel, bathrob, pillow etc). When claiming they insisted it is a double room and didn’t feel sorry at all. The room itself is ok, but a (mouldered). Breakfast is until 10.30, we came 9.30 and there were no more coffee cups, no glasses, no more bred, butter was gone. It seems the employed were overstrained with the work. In summary, we are disappointed with almost everything considering the amount we paid
Stayed 1 night in Aug 2019
Response from C. Kramer on 19 Aug 2019
Dear Madam, dear Sir, thank you very much for choosing our hotel for your stay at Yverdon-les-Bains. We are awfully sorry to read that you were not fully satisfied with the room and that breakfast was not up to your expectations. We will look into it carefully. With our best regards, C. Kramer General Manager 19.08.19

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Great staff that were very friendly and helpful. Decor is a little bit dated however. Facilities are good. In a good location for walking into the town centre
Stayed 1 night in Feb 2019
Response from C. Kramer on 18 Jun 2019
Dear Madame, dear Sir, Many thanks for sharing your experience with us. We are very glad to read that you fully enjoyed our services and facilities and specially relished the friendliness of our staff. We will be all looking forward to welcome you and pamper you once more. Best regards, C. Kramer General Manager 18.06.19

6/10 Okay

Eduard

Disliked: Property conditions & facilities, room comfort
Decent
Hotel dated, not happy to have to pay to get into the larger bathing area as a guest and pay for the bikes etc. The Shuttle was good and staff decent.
Stayed 1 night in Jun 2019
Response from C. Kramer on 8 Jun 2019
Dear Mr. Eduard, Thank you for taking the time to post a review. We are sorry to read that you did not fully enjoy your experience with us. We look forward to welcome you back on a future occasion. Best regards, C. Kramer General Manager 08.06.19

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 2 nights in Apr 2019
Response from C. Kramer on 1 May 2019
Merci beaucoup!

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Unfortunately, the Spa facilities weren't available at the time of our booking. Thankfully, the front desk staff courtesy helped to overcome this issue.
Stayed 1 night in Feb 2019
Response from C. Kramer on 21 Mar 2019
Dear guest, Thank you very much for your comment and your understanding. We look forward to welcome you bayk on a future occasion. Best regards, C. Kramer General Manager 21.03.19

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The hotel was lovely. The service was outstanding and the rooms, while basic, were clean and comfortable with complimentary water and toiletries provided. The only minor point I would say is there's no kettle or any tea and coffee making facilities in the rooms. The hotel pool was warm and peaceful while the public spa had great facilities but was very busy. It's better to go early in the morning if you don't like crowds. Breakfast was great!
Stayed 2 nights in Jan 2019
Response from C. Kramer on 25 Jan 2019
Dear Mr. Ben, We wish to thank you for taking your precious time to share your experience at our Hotel. We are very glad to read that you fully enjoyed our services and facilities. We have taken very good note of your suggestion and we all look forward to welcoming you back the soonest possible. C. Kramer General Manager 25.01.2019

10/10 Excellent

PRAFUL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
COURTESY AT IT'S BEST
What a wonderful property? Most courteous, friendly welcome. After a long drive it was very welcome to hear " Let us get you settled in your room, we will take care of passports etc once you have refreshed" The dinner was "SUPERB" The taste and fragrance of "Fresh herbs crusted lamb fillet" cooked Rose' is still persisting!! Entry to Thermal Spa is an extra that we recommend most highly.
Stayed 1 night in Oct 2018

10/10 Excellent

Hervé

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018

8/10 Good

Stu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

10/10 Excellent

Pascal, Genf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice little find.
Really enjoyed our stay and would return if in the area. For us a very nice place for a it of r&r. We had a large room that overlooked the pool, though as it is fairly close to a roundabout we probably wouldn't have cared for a room that overlooked that. A good bonus that we hadn't expected was free access to the thermal spa next door. Excellent continental breakfast. The room was a bit dated but that's not an issue for us. The be was really comfy but the pillows were either a bit too firm and thick, or a bit too soft, but not a major issue. The biggest downside to the hotel was a lack of air conditioning - with the temperatures in the high 20'sC it was quite uncomfortable during the night.
Stayed 3 nights in Jul 2018

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel
This hotel is amazing. Superb spa facilities and the best gin and tonic in Switzerland. We loved it
Stayed 1 night in Jun 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is attached to the thermal spas through a guest only hallway. Access to the thermal pools was included as many times as you would like. Private pool for guests of the hotel in addition. Service was outstanding. Front desk staff very helpful and friendly. Breakfast was excellent. Rooms were spacious and very comfortable. Short walk to center of old town which had nice local shopping and historic area mixed with modern stores .
Stayed 1 night in May 2018

10/10 Excellent

paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Stay with Fantastic Helpful Friendly Staff
We had an amazing stay in this beautiful accommodation. The staff were extremely helpful when we had issues with our rental car. Really appreciate all their assistance.