Reviews of Toyoko Inn Shin Yamaguchi Station Shinkansen

3 out of 5
Toyoko Inn Shin Yamaguchi Station Shinkansen
7-61, Ogorikogane-machi, Yamaguchi, Yamaguchi

Reviews

8.2

Very good

Rating 10 - Excellent. 150 out of 426 reviews" "
Rating 8 - Good. 183 out of 426 reviews" "
Rating 6 - Okay. 66 out of 426 reviews" "
Rating 4 - Poor. 17 out of 426 reviews" "
Rating 2 - Terrible. 10 out of 426 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

caroline

Liked: Cleanliness, staff & service
Very near to the station, very clean. Business hotel, nothing special, but absolutely ok. we didn’t see tourists from other countries. The more Asian Breakfast was absolutely ok.
Stayed 2 nights in Mar 2024
Response from 東横イン新山口駅新幹線口 on 30 Mar 2024
この度はご宿泊ありがとうございます。また山口にお立ち寄りの際はご利用をお待ちしております。Thank you for staying with us.We look forward to seeing you again when you come to Yamaguchi.

8/10 Good

Ashish

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 23 Mar 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

10/10 Excellent

Mejelyne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 20 Jan 2024
この度はご宿泊頂きありがとうございました。また、機会がございましたらぜひご利用ください。お待ちしております。

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is conveniently located close to the station and the staff are very helpful and friendly. Also the breakfast is very good!
Stayed 2 nights in Nov 2023
Response from 東横イン新山口駅新幹線口 on 21 Nov 2023
Thank you for staying with us. Thank you again for your compliment. We look forward to seeing you again.

8/10 Good

Sean

Stayed 1 night in Nov 2023
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 8 Jan 2024
この度は当ホテルにご宿泊頂き誠にありがとうございます。またのご利用お待ちしております。

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
close to shinkansen station
We love the town for its peacefulness. This hotel is only a 4 minute walk from the shinkansen station. You can see it when you disembark. The free breakfast was a bonus and delicious. My only gripe is check in as at 4 instead of 3 like other hotels. The bed was a little too hard for my liking, but quite common in Japan.
Stayed 2 nights in Nov 2023
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 8 Jan 2024
Thank you for staying at our hotel.I am very pleased that you have liked us.I am happy if you can use the hotel again.

10/10 Excellent

dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great hotel
Really loved the hotel. about a 4 minute walk from the shinkansen station. The town overall is not as busy as Tokyo might be, but that is what gives this town character . There are numerous lawsons and 7 elevens as well as a mini mall about a 10 minute walk away with a supermarket among the shops. The room is clean and well maintained. The only things I did not like was check in is at 4 pm (most hotels are at 3pm) and the bed was a little too hard for my liking, but this is common with most hotels in Japan. The free brekfast was great !!!!
Stayed 1 night in Nov 2023
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 23 Nov 2023
この度はご宿泊頂きありがとうございます。お褒めの言葉大変嬉しく思います。ベッドなどの改善点、お客様の意見を参考にさせて頂きます。またのご利用お待ちしております。

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great value for money - clean and relatively (for Japan) spacious rooms. Staff very friendly and helpful for English speakers. Parked across street in private lot for $5 for the night (close and easy). Would definitely stay here again.
Response from 東横イン新山口駅新幹線口 on 8 Jun 2023
Thank you for staying with us.I am glad that you were satisfied.There are many staff who are not good at English, but I will do my best to make you happy.We hope to see you again.

6/10 Okay

YU-WEN

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in May 2023
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 8 Jan 2024
この度は当ホテルへのご宿泊、誠にありがとうございました。又、お忙しい中ご投稿頂きまして重ねて御礼申し上げます。またのご利用をスタッフ一同お待ちしております。

6/10 Okay

Jason

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, really pleasant and clean rooms, but the thing that makes this such a good place to stay are the staff.
Stayed 1 night in Dec 2022
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 8 Jan 2024
Thank you very much for staying at our hotel.Also, thank you for choosing our hotel from many hotels.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from 東横インフロント on 29 Oct 2021
ご宿泊頂き誠にありがとうございました。また山口にお越しの際は、ぜひ当ホテルをご利用ください。スタッフ一同心よりお待ち申し上げております。

6/10 Okay

MELODY JOYCE SANTOS

Travelled with family
Liked: Cleanliness, staff & service
I don't really spend a lot of money on hotels if I know I will be out most of the day hence, I chose this hotel. Most of the people I saw who stayed here are business people. They were in and out. The property is located walking distance to the train station. Would recommend this hotel if you don't mind staying in a typical-small size room hotel for a bargain price.
Stayed 4 nights in Oct 2021
Response from YAMADA on 24 Oct 2021
Thank you for staying with us. looking forward to seeing you coming again.

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hub for Travel
Great, convenient location, with friendly staff
Stayed 1 night in Sep 2021
Response from 東横イン on 22 Sept 2021
Thank you for staying with us. We look forward to seeing you again.

10/10 Excellent

Arif

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from 東横イン on 22 Sept 2021
この度はご宿泊頂きありがとうございます。またのご利用をスタッフ一同心よりお待ちしております。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

8/10 Good

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

10/10 Excellent

Nadia, Klang,Selangor

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was quite clean and breakfast was quite delicious. It also quite near to the station so i don't need to rush to the station.
Stayed 4 nights in Feb 2019

8/10 Good

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good business hotel for a short trip
Had to stay here for the typhoon. Pleasant stay. Comfy beds. In general a good affordable hotelchain. Pretty basic amenities, and free breakfast.
Stayed 1 night in Sep 2018

8/10 Good

Gregory

Extremely convenient to Shin Yamaguchi station
Very convenient location near the Yamaguchi train station. Not much to eat nearby and neighborhood wasn't very inspiring but it was super convenient to the shinkansen. Single room was tidy, tiny and comfortable. WiFi worked well and the breakfast was fine.
Stayed 1 night in Sep 2018

10/10 Excellent

JAM, Minneapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff were so kind and friendly and made it a good experience!
Stayed 1 night in Aug 2018

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and clean
Extremely convenient for the rail station. Clean but small. Breakfast was okay but nothing special.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2017

10/10 Excellent

Michael, Nottingham, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this place
The staff were really nice and the facilities felt cosy and enjoyable. I'll definitely consider using one of their branches again if the opportunity comes!
Stayed 1 night in Sep 2017

8/10 Good

KOHEI

Liked: Amenities
great
Stayed 1 night in May 2024
Response from 東横イン新山口駅新幹線口 on 27 May 2024
この度はご宿泊頂きありがとうございます。また山口にお越しの際はご利用をお待ちしております。

10/10 Excellent

Yasuo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
夜の道路が暗い
Stayed 1 night in May 2024

10/10 Excellent

takuo

Liked: Cleanliness, property conditions & facilities
総合的には大変良かった。廊下の音が煩かった。
Stayed 1 night in May 2024
Response from 東横イン新山口駅新幹線口 on 15 May 2024
この度はご宿泊ありがとうございます。音に関してご迷惑をお掛けしました。またよろしければご利用をお待ちしております。

10/10 Excellent

Mitsuyo

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 18 May 2024
この度はご宿泊頂きありがとうございました。またのご宿泊をスタッフ一同お待ちしております。

10/10 Excellent

shuya

Stayed 1 night in May 2024

10/10 Excellent

Ryo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から近くてとても助かった
Stayed 1 night in May 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 12 May 2024
先日はご宿泊頂き誠にありがとうございました。これからもより良いサービスをご提供できますよう一同精進して参ります。皆様のまたのお帰りを心よりお待ち申し上げます。

8/10 Good

tokio

Stayed 1 night in Apr 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 28 May 2024
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。スタッフ一同、またのご利用をお待ちしております。

8/10 Good

kanichi

Business traveller
Liked: Cleanliness, amenities
隣室の声が聞こえる。 防音が不十分、壁が薄いのか。
Stayed 1 night in Apr 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 4 May 2024
先日はご宿泊頂き誠にありがとうございました。ご期待にそえない点がありました事を心からお詫び申し上げます。大変申し訳ございませんでした。

8/10 Good

HISAYA

Stayed 1 night in Apr 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 19 May 2024
この度はご宿泊頂きありがとうございます。また新山口へお越しの際はご利用をお待ちしております。

2/10 Terrible

Rie

Stayed 1 night in Apr 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 23 May 2024
この度はご宿泊頂きありがとうございました。お客様にご満足頂ける様精進して参ります。

8/10 Good

masaki

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
出雲市駅前の東横インと新山口駅前を連泊したが、同じように朝食も美味かったし、食堂のスタッフさんを含めたフロント対応が良かった。また機会があれば利用したいと思います。
Stayed 1 night in Apr 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 28 Apr 2024
この度はご宿泊頂きまして誠にありがとうございます。今後も御満足頂けるようサービスの向上に努めてまいります。また新山口へお越しの際は当店の御利用をスタッフ一同お待ちしております。

8/10 Good

OSAMU

Business traveller
Liked: Amenities
駐車場の入り口は、正面になります。地図的に裏かなと思いがちですが、正面右隣から、立体駐車場の入り口があります。
Stayed 1 night in Mar 2024
Response from 東横イン新山口駅新幹線口 on 3 Apr 2024
この度はご宿泊ありがとうございました。またお時間を割いてのコメント投稿ありがとうございます。駐車場に関してはご投稿頂いた内容でお間違いございません。その他ご不明な点がございましたら、お手数ではございますがホテルにスタッフがおりますので一度お立ち寄り頂けると幸いです。またのご利用をお待ちしております。

10/10 Excellent

Yuji

Stayed 1 night in Mar 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 20 Apr 2024
先日はご宿泊頂き誠にありがとうございました。是非、挽回の機会を賜りたく、またのご来館を心よりお待ち申し上げます。

6/10 Okay

????

Liked: Property conditions & facilities
ない
Stayed 1 night in Mar 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 10 Apr 2024
先日はご宿泊頂き誠にありがとうございました。今回頂いたご意見をもとに、より良いサービスの向上を目指し精進して参ります。また機会がありましたらご検討していただけると幸いです。

6/10 Okay

Akiko

Stayed 1 night in Mar 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 19 Apr 2024
この度はご宿泊頂き誠にありがとうございます。また、多くのホテルの中からお選び頂き、心より感謝いたします。またの機会がございましたらぜひご利用下さい。

10/10 Excellent

tatsuo

Travelled with family
Liked: Amenities, property conditions & facilities
少し歩けば色々な食事処があり良かった
Stayed 1 night in Mar 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 4 Apr 2024
この度は、数あるホテルの中より当ホテルにご宿泊頂き有難うございます。次回ご来館いただけた際には更なるおもてなしをご提供できますよう従業員一同、精進して参ります。

10/10 Excellent

rie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 30 Mar 2024
この度はご宿泊ありがとうございます。また山口にお立ち寄りの際はご利用をお待ちしております。

8/10 Good

Akiko

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食は品数も程よくあり、部屋に持ち帰り食べてもよいようになっていました。
Stayed 1 night in Mar 2024
Response from 東横イン新山口駅新幹線口 on 22 Mar 2024
この度はご宿泊頂き誠にありがとうございました。今後もよりよいサービスを心掛けて参りますので、山口へまたお越しの際は東横インをよろしくお願い致します。

10/10 Excellent

Naoki

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
朝食バイキングが美味しかった
Stayed 1 night in Mar 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 21 Mar 2024
この度は、数あるホテルの中より当ホテルにご宿泊ありがとうございます。今後も多くのお客様に選ばれるホテルを目指し精進して参ります。またこちらへお越しの際は、ぜひ当ホテルをご利用ください。

6/10 Okay

Hideyuki

Liked: Cleanliness
朝食会場が足りてない。有料にしても必要な方が余裕で食べれるように。
Stayed 1 night in Mar 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 21 Mar 2024
この度はご宿泊頂き誠にありがとうございます。朝食会場が狭くご不便をおかけして申し訳ございませんでした。客室でお召し上がり頂けるパックもご用意しておりますが、狭い会場でより多くの方がスムーズにご朝食をお召し上がり頂ける様お声掛けして参ります。貴重なご意見ありがとうございました。

6/10 Okay

Fumie

Liked: Cleanliness, staff & service, property conditions & facilities
なし
Stayed 1 night in Mar 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 18 Mar 2024
この度はご宿泊いただきありがとうございます。またのお越しをお待ちしております。

6/10 Okay

Masayuki

Business traveller
Liked: Staff & service
ホテルについては、一般的なビジネスホテルでした。周辺にはあまり店が無いようでした
Stayed 2 nights in Mar 2024
Response from 東横イン新山口駅新幹線口 on 13 Mar 2024
この度はご宿泊ありがとうございます。飲食店は駅の反対側の方が多いです。また機会がございましたら是非ご利用下さいませ。

10/10 Excellent

YOSHIHISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 東横イン新山口駅新幹線口フロント on 7 Mar 2024
この度はご宿泊ありがとうございます。また山口にお立ち寄りの際はご利用をお待ちしております。

6/10 Okay

kanichi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Feb 2024
Response from 東横INN新山口駅新幹線口 くちこみ担当 on 29 Feb 2024
この度はご宿泊頂きありがとうございました。また山口にお越しの際は、当ホテルをご利用ください。スタッフ一同お待ち申し上げております。

8/10 Good

Yasuhi

Liked: Staff & service
安くて GOOD
Stayed 1 night in Feb 2024

8/10 Good

KIYOMI

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Ayumu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024