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Beautify property and very kindly and helpful guest. Would definitely stay again if we had the chance. Only small suggestion is that the carpet is a bit old but that’s nothing.
Xiao
Stayed 3 nights in May 2024
Response from Marketing communications on 26 May 2024
Dear guest, Hilton Xi'an offers you our sincerest greetings. Thank you for your support and love to our hotel, Your recognition is the greatest affirmation of our service, and it is also the continuous motivation to promote us to do better. Every detail is perfected to provide you with a perfect stay. Thank you again for your valuable comments and looking forward to have you back soon.
Another great location for a hilton hotel. very well located within xi'an's city walls. On a bustling street filled with stores and shops and also, only a 20 minutes wall to the muslim quarter.
Chao
Stayed 1 night in Apr 2024
Response from Marketing communications on 1 May 2024
Dear guest, thank you for staying at Hilton Xi'an . It's great to see your recognition of the hotel's location. The hotel is located in the city center, walking distance from Yongxingfang and the city wall, and is very convenient for traveling by taxi. Your support is the driving force for our progress, thank you again for your feedback, hope to meet you again soon, I wish you a smooth journey and a happy life!
6/10 Okay
Eddie Yuen Ming
Travelled with partner
26 Apr 2024
poor internet connection
Eddie Yuen Ming
Stayed 3 nights in Apr 2024
Response from Marketing communications on 28 Apr 2024
Dear guest, Hilton Xi'an offers you our sincerest greetings. Thank you for taking the time to share your stay. We value your feedback and we will forward to the relevant departments of the hotel. Every detail is perfected to provide you with a perfect stay. Thank you again for your valuable comments and looking forward to have you back soon.
Response from Marketing communications on 13 Apr 2024
Dear guest, thank you for staying at Hilton Xi'an. It's great to see your recognition of the hotel's restaurants and location. The hotel is located in the city center, walking distance from Yong xing fang and the city wall, and is very convenient for traveling by taxi. Your support is the driving force for our progress, thank you again for your feedback, hope to meet you again soon, I wish you a smooth journey and a happy life!
10/10 Excellent
Mario
10 Apr 2024
Mario
Stayed 1 night in Apr 2024
Response from Marketing communications on 1 May 2024
Dear guest, Hilton Xi'an offers you our sincerest greetings. Thank you for your support and love to our hotel, we are glad to know that your visit was a satisfactory stay! Your recognition is the greatest affirmation of our hotel, and it is also the continuous motivation to promote us to do better. Looking forward to your continued support to us, we will spare no effort to continue to bring you a comfortable and satisfactory service experience! Thank you again for your time and feedback, and we look forward to you coming back again soon! I wish you success in your work and a happy life!
It is nice hotel with friendly staff, room is clean and big enough for me and my son. There are many restaurants just cross over the road and walking distance to yong Xin fang with many local foods. And city wall just next to it. This place definitely worth for money. It is a good choice if you come to xian.
Verified traveller
Stayed 4 nights in Dec 2023
Response from Marketing communications on 17 Dec 2023
Dear guest, thank you for staying at Hilton Xi'an . It's great to see your recognition of the hotel's location. The hotel is located in the city center, walking distance from Yongxingfang and the city wall, and is very convenient for traveling by taxi. Your support is the driving force for our progress, thank you again for your feedback, hope to meet you again soon, I wish you a smooth journey and a happy life!
Staffs were very friendly, especially Jones Zhao, concierge manager was very professional and kind.
Location is good, though neighborhood is a bit oldish and not clean.
Overall I was satisfied with this hotel.
Great hotel with an amazing staff ready to help when needed.
Love being able to use the “Magic” button on the room phone for any needs.
Hotel is in an ideal location with just a short walk to a great outdoor market and the city wall. Would have received all 10’s from us but the beads were just a bit hard for our liking. Still very comfortable though and way ahead of most beds in establishments in China.
The Hilton is a beautiful centrally loaded prosperity.its located inside the Xi’an wall. Easy to get to to walk the Wall. Perfect place to stay when in Xi’an
Karen
Stayed 2 nights in Oct 2019
Response from Marcom on 21 Nov 2019
Thank you very much for staying in Hilton Xi'an and giving us generous praise. Your feedback is truly golden as you have highlighted the key points that we strive to achieve on a daily basis. We are happy to hear from you have a comfortable stay during this time. Hilton Xi'an located the Centre of Xi'an, nearby shopping mall and city wall. Thank you again and wish to welcome you soon.
8/10 Good
Verified traveller
Travelled with family and small children, Travelled with group
Rooms are good size, the swimming poor and guy are good. The location is very convenient.
Verified traveller
Stayed 3 nights in Oct 2019
Response from Marcom on 27 Oct 2019
Thank you very much for staying in Hilton Xi'an and giving us generous praise. Your feedback is truly golden as you have highlighted the key points that we strive to achieve on a daily basis. We are happy to hear from you have a comfortable stay during this time. Hilton Xi'an located the Centre of Xi'an, nearby shopping mall and city wall. Thanks for you enjoy hotel gym and pool during your stay. Thank you again and wish to welcome you soon.
Thank you very much for staying in Hilton Xi'an and giving us generous praise. Your feedback is truly golden as you have highlighted the key points that we strive to achieve on a daily basis. We are happy to hear from you have a comfortable stay during this time. Hilton Xi'an located the Centre of Xi'an, nearby shopping mall and city wall. Thanks for you enjoy hotel gym and pool during your stay. Thank you again and wish to welcome you soon.
I like the staff there. Jones at the Concierge was super helpful, knowledgeable and efficient and attend to our needs with his heart. We will definitely stay at the Hilton again because of Jones.
Dear Guest, Thank you very much for taking the time to share your candid review of Hilton Xi'an. Your feedback is truly golden as you have hilghlighted the key points that we strive to achieve on a daily basis.we want to create a hotel where you would feel comfortable surrounded by some traces of historic city. thank you again and wish to welcome you soon.
Pleasant stay! Nice location close to attractions.
Verified traveller
Stayed 1 night in Jul 2019
Response from marcom on 12 Sept 2019
Dear Guest, Thank you very much for taking the time to share your candid review of Hilton Xi'an. Your feedback is truly golden as you have hilghlighted the key points that we strive to achieve on a daily basis.we want to create a hotel where you would feel comfortable surrounded by some traces of historic city. thank you again and wish to welcome you soon.
Excellent service! All the staff members would go out of their way to take care of our needs. Response was quick. Great location. Easy walk to an entrance to the wall.
I have to start with the concierge Jones who was fantastic. He sorted out tickets to the theatre and a tour of the Terracotta warriors and the pagoda as well as a recommendation to visit the food market and to cycle around the wall. He really made our trip to Xian and I cannot recommend him highly enough. Note to the management at the Hilton: give him a pay rise and a promotion. Everything else was great too but Jones needed a special mention. Seek him out when you check in. You have to pay for WiFi which is always disappointing but the food was good (I like to the special fried rice from the hotel cafe).
Great stay. Very central. Helpful staff assisted with taxis. Would definitely stay again.
Verified traveller
Stayed 5 nights in Mar 2019
Response from Rui-MarCom Department on 1 Apr 2019
Dear guest,
Thank you for choosing Hilton Xi'an! We are ideally located in the city center, close to the most attractions. We look forward to welcome you back soon, and provide you with our 5-star service!
The room was very good, clean, quiet and spacious.
I liked the T-lounge bar. There is a table football to play and the stuff is very friendly and helpful.
Carol from the bar was very professional and helpful with all my questions about food and the city.
The breakfast was also good and wide variety. They welcomed me every time and after a couple of days they even know my room number.
There are malls close and a nice place for street food and gifts.
Viktor
Stayed 13 nights in Feb 2019
Response from Hotel Management on 11 Mar 2019
Dear Viktor,
Thank you very much for your positive review following your recent stay at the Hilton Xi'an .I am particularly delighted about your kind words about our room service and location,Our service teams are delighted to providing genuinely caring and memorable service. Hilton Xi'an is strategically located within the ancient city wall adjacent to the most popular shopping area and sightseeing spots ,making it an ideal stay for both leisure and business travellers .
We are looking to see you in the near future! Thank you!
The room was very good, clean, quiet and spacious.
I liked the T-lounge bar. There is a table football to play and the stuff is very friendly and helpful.
The breakfast was also good and wide variety. They welcomed me every time.
There are malls close and a nice place for street food and gifts.
Viktor
Stayed 2 nights in Mar 2019
Response from Hotel Management on 11 Mar 2019
Dear Viktor,
Thank you very much for your positive review following your recent stay at the Hilton Xi'an .I am particularly delighted about your kind words about our room service and location,Our service teams are delighted to providing genuinely caring and memorable service. Hilton Xi'an is strategically located within the ancient city wall adjacent to the most popular shopping area and sightseeing spots ,making it an ideal stay for both leisure and business travellers .
We are looking to see you in the near future! Thank you!
My stay in Xi’an Hilton was exquisite! The staff was attentive and professional! I was pleased with the location inside the ancient wall, and enjoyed shopping and dining in and near the property!
The staff was excellent. I forgot a plug for my iPhone and the hotel staff lent me one.
This was my first trip on my own to a country where I could not speak the language. The hotel made it easy for me to get around and visit all the sites I wanted to. They were excellent!
Just a 30 minute brisk walk to South wall and the old section with great little shops and vendors
The staff helped with taxis, airport transport and even getting us checked in on our departure flight.
Executive lounge a must!
And of course the tours to the Terracotta soldiers were fantastic
Marilyn
Stayed 2 nights in Nov 2018
10/10 Excellent
Verified traveller
6 Nov 2018
Liked: Cleanliness, staff & service, room comfort
The facility is a bit older but overall it was a nice experience. Most of the rooms smelled like smoke & cigarettes for some reason. The hotel was accommodating to our room change request.