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Reviews of Le Meridien Xiamen

5 out of 5
Le Meridien Xiamen
No. 7 Guanjun Road, Nanshan, Xiamen, Fujian

Reviews

8.8

Excellent

Rating 10 - Excellent. 100 out of 203 reviews" "
Rating 8 - Good. 79 out of 203 reviews" "
Rating 6 - Okay. 13 out of 203 reviews" "
Rating 4 - Poor. 8 out of 203 reviews" "
Rating 2 - Terrible. 3 out of 203 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean rooms, helpful staff, great selection for breakfast and a great experience overall. Definitely coming back !
Stayed 1 night in Sep 2023

10/10 Excellent

Geno

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall just an outstanding place to stay.
Stayed 5 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice hotel with helpful staff, a great breakfast buffet, and a welcoming environment. Would definitely stay again.
Stayed 1 night in Jul 2021

10/10 Excellent

ka yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Maki on 20 Jan 2020
Thank you for choosing Le Meridien Xiamen. We all look forward to welcoming you back in the near future.

8/10 Good

Goretti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Barry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

8/10 Good

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 night stay in le meridien
4 nights for a business conference. Hotel amenities were perfect. The only complaint was the intermittent internet access. The breakfast is a good spread. They have shuttle buses to get to convention space. The only other knock is you have to take transport from the hotel, it is not walking distance to city Life
Stayed 4 nights in Mar 2019
Response from Maki on 10 Apr 2019
Thank you for taking the time to share your feedback. Le Meridien Xiamen hotel is located in scenery beautiful Xianyue park area, a peaceful hillside or courtyard view is seen from all guest rooms' balconies or large windows. Hotel provides battery car pick-up service between hotel and foot of the hill. Hope these can get convenient to you. Your kind comments are greatly appreciated. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Siu Man Kenny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Maki on 10 Apr 2019
Thank you for choosing Le Meridien Xiamen. We all look forward to welcoming you back in the near future.

10/10 Excellent

Faisal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from Maki on 2 Nov 2018
Thank you for choosing Le Meridien Xiamen. We all look forward to welcoming you back in the near future.

10/10 Excellent

Yoyo, Homg Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice bedroom in Xiam hotel. Nice view for my room.
Stayed 1 night in Oct 2018
Response from Maki on 19 Oct 2018
Dear Yoyo, Thank you for stay with us, I am happy you enjoyed your stay with us and that the view and facilities were what you expected and deserve.We appreciate your time in sharing with us your experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Stay there every time I’m in xiamen. Great food staff and convenient to all locations
Stayed 3 nights in Sep 2018
Response from Maki on 15 Oct 2018
Dear Anonymous, Thank you for taking the time to share your feedback. I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. Please rest assured that we will keep working hard for you and look forward we hope to seeing you again in the not too distant future.

10/10 Excellent

RaulHolguin, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018
Response from Maki on 15 Oct 2018
Dear RaulHolguin, Thank you for you stay with us, and hope to welcome you back to our hotel very soon

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Maki on 4 Sept 2018
Thank you for choosing Le Meridien Xiamen. We all look forward to welcoming you back in the near future.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Maki on 4 Sept 2018
Thanks again for your staying, we all look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A 4 star hotel. Nice accommodations
Stayed 1 night in Jul 2018
Response from Maki on 8 Aug 2018
Thank you for choosing Le Meridien Xiamen. We all look forward to welcoming you back in the near future.

10/10 Excellent

Jeffrey, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is located in a large city park allowing easy access to a road and trails up a mountain. Breakfast buffet is wonderful. Good-sized swimming pool and fitness center with friendly staff. Front desk people and concierges are all very friendly and helpful.
Stayed 5 nights in Jul 2018
Response from Maki on 8 Aug 2018
Thank you for taking the time to share your feedback. I am happy you enjoyed your stay with us and that the facilities and service experience were what you expected and deserve.We appreciate your time in sharing with us your experience.

10/10 Excellent

Verified traveller

Stayed 1 night in Jul 2018
Response from Maki on 4 Sept 2018
Thank you fro staying with us, we hope to welcome you back to our hotel very soon!

10/10 Excellent

STEFAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, very good and quiet location. Staff is very friendly, service is perfect.
Stayed 4 nights in Jun 2018
Response from Maki on 25 Jun 2018
Dear STEFAN, I'm so glad you enjoyed your stay, and that the environment and service was what you expected and deserve.We appreciate your time in sharing with us your experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice view Hotel
staff reserve my dinner. So thanks. and Swimming pool is silent.
Stayed 3 nights in Feb 2018
Response from Maki on 19 Mar 2018
Dear guest, I am happy you enjoyed your stay with us and that the service experience were what you expected and deserve.We appreciate your time in sharing with us your experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall Satisfactory Stay
Overall the service is good. The breakfast has a wide variety of food. Just one issue is that we need to take taxi when go out every time. Sometimes may need to wait for >10 minutes. I would recommend this hotel.
Stayed 2 nights in Dec 2017
Response from Maki on 6 Feb 2018
I'm so glad you enjoyed the breakfast. We would love to host you and your family again, and we will ensure that the food and your stay are just as memorable next time.

8/10 Good

Stuart

Liked: Cleanliness, property conditions & facilities, room comfort
Dear guest, Thank you for choosing Le Meridien Xiamen. We all look forward to welcoming you back in the near future.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
Bad service ever in SPG hotel group
This is definitely not double bed!!! this is just twin bed, totally not fit for a family... I feel cheated! Hotel service pretty slow and the front desk is always not in situation. As a 5-star hotel, they are not qualified!
Dear guest, Thank you for taking your time to review your stay at Le Meridien Xiamen. I would like to offer my sincere apologies for the disappointment you have expressed regarding the service you received in our front desk, i have reported your comments to hotel management, and we will also contact with expedia to revise the bed description. Please accept my apologies for the less than a perfect stay and I look forward to welcoming you back to the Le Meridien Xiamen.

8/10 Good

RODOLFO B

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Review
Pleasant just difficult to communicate because tmost of the staff has difficulty in English
Dear RODOLFO B, Thank you for choosing Le Meridien Xiamen. I'm very sorry for the inconvenient to you about staff language communication. We will keep conduct training to improve the insufficient. Thank you for your valuable time again and we are delighted to welcome you back in the near future.

6/10 Okay

Verified traveller

The staff at the front desk was helpful. However there's security check set up by the elevator, which required us to give them the room number and match our faces to their system every time we go up to our room. At least twice, the staff said they cannot find us in their system. One time they even asked for our passport, which I don't think any other hotels had ever done this. This was not the initial check in, this was just going up to our room during the middle of our stay. One day our relative who is staying at this same hotel tried to visit us in our room but was not allowed, he was told that I had to come downstairs to verify that I know him. He was also told that there's no visiting another room after 11:30pm. This had made our stay extremely inconvenient. It is a hotel, not a jail. We found the heavy security at this hotel unreasonable and will not consider staying here again. The buffet breakfast was not horrible, but it was certainly not worth the price, not even close.
Stayed 4 nights in Jul 2017
Response from Maki on 31 Jul 2017
Dear Anonymous, Thank you for taking your time to review your stay at Le Meridien Xiamen. Elevator check is for your safety, and this program now cover almost Xiamen five star hotel. Please accept my apologies for the less than a perfect stay and I look forward to welcoming you back to the Le Meridien Xiamen.

8/10 Good

dvod229, Philly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Hilltop Location
Beautiful property on a wooded hillside. Birds chirping at dawn off my room's private balcony. Close to airport and business districts.
Stayed 1 night in Jun 2017
Response from Maki on 13 Jul 2017
Thank you for taking your time to review your saty at Le Meridien Xiamen. Le Meridien xiamen hotel is located in scenery beautiful Xianyue park area, with very beauty environment. We set up 24 hour taxi positioning system, can call car for you at any time. I was very pleased to learn how much you enjoyed your stay with us and I would like to thank you for letting me know how impressed you were with the service you received. We hope to seeing you again in the not too distant future.

10/10 Excellent

xiru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Strange visiting rule
Very nice area. However, it's very strict in going to room. Tried to go to family's room, needed to do registration every time and failed to visit them after 11:00pm which is a bit odd.
Dear Xiru, Thank you for stay at Le Meridien Xiamen. It's very happy that you like our place, and very sorry for the inconvenience to you about the safety check. This program is cover almost Five Star Hotel in Xiamen now. Thank you for your kind understanding and look forward to welcoming you back in the near future.

8/10 Good

rakesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel. Very quiet location.Relaxing stay
We had a pleasant stay at Le Meridien. Although there was a problem with language, the staff went out of their way to support and fulfill our needs.
Stayed 4 nights in May 2017
Response from Maki on 31 Jul 2017
Dear rakesh, Thank you for choosing Le Meridien Xiamen. It was a pleasure to note how much you have enjoyed your stay with us and we would like to take this opportunity to thank you for your continued support. We will also keep training with our staff about the language communication, hope that will bring you a better experience. We hope to welcome you back to our hotel very soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A wonderful haven
Loved the hill location surrounded by foliage with views of the city from the balcony room. Appreciated the welcoming reception, room layout and design, swimming and spa facilities and breakfast buffet. The foot massage was the best thing after a day of excursions. A luxurious highlight. Club level tea and evening snack service enhanced the comfort level. The hotel grounds had many places to hike and explore. A wonderful haven.

10/10 Excellent

Maree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great oasis to base yourself
Just the best thing for a refresh and reset. Staff were just so friendly and helpful; room was great and a lovely view over the water courtyard. Breakfast - spot on. Even had the dinner buffet and couldn't fault it. The hotel is a wee way out of the main centre but the hotel will organise your taxi and help with giving drivers directions. Would like to see coffee grinds automatically supplied for the coffee plunger in the room, and couldn't get just plain black coffee for the room - it was all the 2 and 3 in 1mix. But just a little thing. Definitely was just what this "Oh, China!" expat needed to get her through the next five weeks.

8/10 Good

KG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel up on the mountain
Check in with my mum and wife. They love the hotel on the mountain, out of the city. The staff was courteous and helpful. We love the place as it is close to nature and the fresh air.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite off the path hotel.
A very nice hotel that is away from the busy Xiamen streets.

8/10 Good

Johnson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice gym!
It's a nice hotel with ambience. Friendly staffs. Nice gym. Added a bit relaxing to the busy business trip. Will definitely come back.

8/10 Good

Wai Ling Lilian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Nico22, California

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
TERRIBLE management. BE AWARE
Hotel is VERY isolated from the rest of the city because it is on top of a hill, with NO view on city whatsoever . To go anywhere you need a taxi or the hotel shuttle. There is NO walking anywhere from this hotel. Hotel promises shuttle transfers to convention center. The driver has always been late... but more importantly the shuttle broke down once they picked us up (UNSAFE CAR?) NOTE: you are about 50 minutes to 1 hour from Convention Center (that's pretty far, as there are many good options much closer). It did not look that far/slow on map. So the shuttle broke down, then the driver had us walk in creamy busy and DANGEROUS street of he city for 50 minutes !!! To look for a taxi as the hotel would not send the second shuttle hey promised. The driver could NOT find us a taxi. Because the hotel was SO FAR, the taxi drivers did not want to take us there (they do that a lot in China). Now, try walking with heavy bags after a long day at a trade show at night, in narrow alleys, busy streets and unpaved roads. You are lucky if you don't get killed by passing cars (or pollution) because at some point you realize the driver is just a driver, a Tesla has more initiatives than this poor guy, and you have to take the lead. 2 HOURS LATER, we finally arrive at hotel to have NO compensation from management, completely NOT sincere apologies. Had to LOUDLY ARGUE, SEVERAL TIMES, with manager who was cowardly hiding thinking the problem would simply disappear. TERRIBLE MANAGEMENT !

6/10 Okay

ting

Liked: Cleanliness, property conditions & facilities, room comfort
No good experience at check-in
The hotel experience was overall good. But on the day of check-in I had terrible experience. After a long day of travelling, the front desk people were not easy to work with. They didn't recognize the identity we held for the kids which issued by Chinese consulate, then she asks us to go to the police station to get a certification at a very late night without even trying to hear us explaining the background of the children ID. After the ID issue was resolved. Then they were going to charge buffet cost on a 3 year old girl. Again, are you kidding me?!! We argued and they agreed to allow my daughter to have the complimentary breakfast at the end. But they told we can't have breakfast at the buffet on the 1st floor, only in the club room on 6th floor, which has much less choices. We followed their instruction on the first day, then we find out from other front desk people that it is totally ok for us to have breakfast on the 1st floor's buffet. I never see a 5 star hotel this messed up.

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in a quite location I found the staff at the hotel not to be very helpful and friendly. Otherwise it was quite good.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Secluded hotel, possibly good for couples
Was a comfortable stay. Regrettably, at check-in when I asked the price for Breakfast, I was asked to pay for Breakfast though I did not have breakfast at the Hotel. When I complained a Manager looked in to it & adjusted.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit far from anything else but an awesome place to stay. Staff were surprisingly good and go ou of their way to help, also in English

10/10 Excellent

arthur, indianapolis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet hotel on hill overlooking city
Very nice if you want peace and quiet. Lovely spot. Not suitable if you want to walk to an outside restaurant.

10/10 Excellent

szheng, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family summer trip
Great hotel and great service. Very clean, quiet and comfortable surrounding environment. For transportation, you can either take taxi at the hotel or take their free golf cart to the street from uphill hotel, then walk couple blocks to take the city bus. Around bus stop, you can find many stores including supermarkets. Overall my family were very satisfied with our experience of this hotel. The only negative thing was that sometimes (twice in our 7-days stay) some bad customers smoked (likely in their room) and walked thru the hallways and you can smell it.

8/10 Good

a, shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel that while fairly new..
Staff was nice and things were fairly clean. However, some of the rooms are showing wear and tear even though the hotel isn't that old. Not an unfamiliar thing in China as building quality and maintenance isn't up to that standards of others. Xiamen itself is beautiful as is the location of the hotel. You;ll need to taxi around from here though. I'd stay again. Also, a staff tried to tell my boyfriend he couldn't use the pool because he didn't have a swim cap? Tried to force him to buy one at 60RMB ($10). Never heard of this policy before and went down later at another time and that staff didn't even ask about it.

10/10 Excellent

DANIEL, CHILE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel nested in a beautiful area
Hotel facilities are very nice but the best of Hotel is the Staff, extremely nice and caring, and almost everyone could help you in English. Beautiful surroundings. In general terms, a very fine 5 Star experience. General Manager , Concierge Manager and Chef of Chinese Restaurant took very good and personal care of me when I was feeling stomach upset

8/10 Good

Weng Fun, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lucky it was a stay for leisure
All was alright Except the Internet, connectivity was very poor

10/10 Excellent

Jacobus, Auckland, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a place to stay
This was a semi business trip. A bit of business and leisure combined. This hotel was everything that it said it was and more. Comfortable rooms, great service, very pleasant staff who were very helpful. Nothing was a problem for them and their knowledge of English was generally very good. The location is in park like grounds that are relaxing and beautifully maintained. I will stay again at this hotel in a heartbeat.

8/10 Good

Lena, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warning: no free wifi at room
Everything at the hotel is nice. A bit inconvenient yet a nice and quiet place to stay for vacation. The one serious issue is that there is no free wifi at guest rooms. That's why I gave a warning.

8/10 Good

Max, Sammamish, WA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Le Meridien Xiamen
Highly recommended. Would have rated it higher if I had stayed longer. Didn't want to go overboard based on one night. The area is one of the best I have stayed at in China. Do it again in a heart beat.

10/10 Excellent

Siya Z.

Liked: Cleanliness, staff & service, room comfort
couple trip
the hotel is built on the mountain. a little bit far from downdown but the view is amazing and the air is fresh

10/10 Excellent

Jack, Brooklyn NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Xiamen
Great hotel...Club Floor a must

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Bruzer Jim, Toronto, ON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The upgraded rooms are awesome!
We only stayed a few hours due to our travel sched - but it was the nicest hotel we stayed in China this month...