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Reviews of Colombe Hotel Boutique

4 out of 5
Colombe Hotel Boutique
Calle Vista Hermosa 16, Frente al estadio Xalapeno, Xalapa, VER

Reviews

8.6

Excellent

Rating 10 - Excellent. 115 out of 222 reviews" "
Rating 8 - Good. 66 out of 222 reviews" "
Rating 6 - Okay. 25 out of 222 reviews" "
Rating 4 - Poor. 8 out of 222 reviews" "
Rating 2 - Terrible. 8 out of 222 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

JOSE F

Stayed 1 night in Feb 2024
Response from Gerencia on 19 Feb 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

10/10 Excellent

Katerina

Liked: Cleanliness, staff & service, property conditions & facilities
My partner and I stayed at Colombe Hotel for almost a month and we enjoyed our stay very much. The staff were exceptional and friendly, the food was delicious and at a decent price (with free fresh breakfast everyday until 10AM!), and we had a nice room with a comfortable bed. For those who love to swim, there is also a nice pool area with seating and shared space available as well. Overall, we loved our stay at Colombe Hotel and we will definitely be coming back!
Stayed 19 nights in Jan 2024
Response from Management on 31 Jan 2024
We sincerely appreciate your kind comment! We take pride in knowing that you enjoyed your stay at our hotel. We hope to welcome you again soon to provide another exceptional experience.

10/10 Excellent

Daniele

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from gerencia on 2 Oct 2023
Agradecemos tu calificación perfecta para nuestro establecimiento. Estamos encantados de que hayas tenido una experiencia tan positiva con nosotros. Esperamos continuar brindándote un servicio excepcional y esperamos con ansias tu próxima visita.

10/10 Excellent

Jimmie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would like to say thank you to the staff and owner they all had a welcome home attitude. The view of Xalapa was outstanding.
Stayed 1 night in Jun 2023
Response from Management on 11 Jul 2023
Thank you very much for your kind comment! We're glad to know that your stay at our establishment was so pleasant. Our main goal is to provide our guests with an unforgettable experience, and we're pleased to hear that we achieved that with you.

8/10 Good

Fernando

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Gerencia Colombe Hotel Boutique on 16 Jun 2023
Muchas gracias por tu excelente reseña. Nos complace que hayas disfrutado de nuestras instalaciones y servicios. Esperamos tener la oportunidad de recibirte nuevamente en el futuro.

10/10 Excellent

enrique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 4 nights in Feb 2023
Response from Gerencia on 3 May 2023
Gracias por tu comentario positivo. Nos esforzamos por superar las expectativas de nuestros huéspedes y nos alegra saber que lo hemos logrado contigo. ¡Esperamos verte pronto de nuevo!

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The decor of the hotel in general is unique. The food was fresh and tasty. Staff at the reception counter was very attentive
Stayed 2 nights in Jun 2022
Response from Management on 21 Dec 2022
Thank you for your comment and for choosing our hotel. We are very happy to know that you enjoyed your stay with us. We hope your next visit will be very soon

4/10 Poor

Jahanara

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a 60s70s art decor building which would’ve been great during its time, however it is now tired and rundown. The most disappointing aspect was that it was filthy which should’ve been easily rectified but no one seemed to care. The room was dirty, hotel was dirty. I asked for it to be cleaned again and the housekeeper just ran a dry cloth round the room. The inside of the fridge was black with dirt, I ran a tissue through it and it was black. I got a wet tissue and wiped the top of the drawers, the tissue was brown with dirt. Lady at reception just went ‘oh it’s the wind’ - what, inside the fridge? The plastic coffee maker was filthy- I had to clean the dirt around the button, didn’t even bother looking inside. I cleaned the fridge in the end. Curtain was also mouldy and the room had a slight musty smell. We stayed in one of the terrace rooms downstairs. The external areas looked like they hadn’t been swept or tidied for years, wouldn’t recommend the pool, it was murky and dirty and so was the surrounding area - most likely a health hazard. The air con packed up whilst we were there and the safe never worked! There are a lot of stairs at the hotel aswell. There is not much in xalapa in itself and is also not as clean as the rest of Mexico. I am not sure why or how this hotel got such a good rating in the past. I touched the tiles in the bathroom and it was just dust. Shower power was pathetic too. Bed linen on top looked unwashed and the bin had rubbish in it.
Stayed 2 nights in May 2022
Response from Colombe Hotel Boutique on 31 May 2022
Estimado huesped Gracias por compartir su reciente experiencia sobre su visita a nuestro hotel. Sentimos mucho saber que su estancia no ha sido enteramente satisfactoria debido a los aspectos que menciona. Nuestro equipo agradece mucho sus comentarios por lo que trabajaremos a la brevedad para generarle una mejor experiencia en su próximas visitas.

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
I have booked to subcontractors and they absolutely loved it. Thanks
Stayed 6 nights in Mar 2022
Response from Colombe Hotel Boutique on 23 Mar 2022
Estimado huésped, gracias por compartir su experiencia, todos los comentarios nos ayudan a mejorar y siempre tratar de ofrecer el mejor servicio posible. Nos complace saber que su estancia fue memorable, todos los días trabajamos por hacer que nuestros huéspedes reciban el mejor servicio. Nos encantará recibirlo nuevamente.

6/10 Okay

Jesus

Liked: Cleanliness, staff & service
Like the location and easy access however property needs upkeep Bathrooms aging heating not working
Stayed 1 night in Feb 2022
Response from Colombe Hotel Boutique on 18 Apr 2022
Estimado huesped Gracias por compartir su reciente experiencia sobre su visita a nuestro hotel. Sentimos mucho saber que su estancia no ha sido enteramente satisfactoria debido a los aspectos que menciona. Lamentamos el problema que se presentó en nuestras instalaciones. Nos aseguraremos de poder corregir el inconveniente para que en su próxima visita du estancia sea realmente placentera.

2/10 Terrible

Randy

Stayed 2 nights in Aug 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
I liked the hotel. It’s smaller then the pictures look like. The first room they gave us was literally underneath the restaurant, so you can hear everything. We asked to change rooms and the gave us a room which was much quieter. I think the price should be much cheaper then the rates the charge in my opinion. Overall it is a nice hotel but I will not stay there again.
Stayed 1 night in Feb 2021

4/10 Poor

RogerandGaby, San Diego

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
The property is centrally located and gorgeous. The Administration is poor. You can expect good treatment from staff but not from the Administrator. We had a noise problem with the room we were staying. The Administrator made me regurgitate the entire problem that was already conveyed to her by hotel staff. She did not once apoligize for the inconvenience we had. She played games when it came to giving us a room transfer.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, great food, good location. Rooms are ok.
Stayed 3 nights in May 2019

8/10 Good

G, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff couldn't been better, they were very polite and pront on their service. Is a beautiful hotel, just the room itself needed some retouching. If I were to point something else is the lack of menu in the room and the lack of mentioning ingridients in the food that people might not eat (pork). I had to say this so they can improve in those little things to keep this boutique hotel a place to keep coming back when visiting Xalapa.
Stayed 3 nights in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2018
Response from Colombe Hotel Boutique. on 4 Jul 2018
Gracias por hospedarte con nosotros

10/10 Excellent

Chih Feng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Petit, refreshing boutique hotel in Xalapa.
A small boutique hotel that has everything you need. Will definitely come back to this petit tropical atmosphere hotel.
Stayed 2 nights in May 2018
Response from Colombe Hotel Boutique. on 4 Jul 2018
Gracias por hospedarte con nosotros

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, welcoming and great staff and location...
Stayed 4 nights in Oct 2017
Response from yushu on 1 Dec 2017
Gracias por su preferencia

6/10 Okay

DANIEL

Liked: Staff & service
Disliked: Cleanliness
look for another options in the area
old and dirty sheets but food was great
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
excellent !!!!
Stayed 1 night in Jul 2017

10/10 Excellent

Avelino Ortiz, Santa Fe NM USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel I stay there several days. Restaurant was great

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel in Xalapa
Only negative was limited hot water. Otherwise great room, food, and service. Traffic was horrible to access.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities

8/10 Good

Raul, Miami, Forida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Very friendly staff and unique hotel in xalapa... I really recomend.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel, friendly staff. Great location!!

6/10 Okay

Steven, Seattle

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel, odd staff issues
Loved the look, feel and comfort of this hotel. Very euro style. Beautiful rooms with nice touches for comfort. Solid wifi. Lots of willing and charming staff, but a few glitches during my stay. During my dinner, I ordered dessert but it took a very long time to make (in an empty restaurant). Finally I needed to head back to my room and pack (5am call to leave the next day) so I asked them to forget about dessert, and it was okay to charge me for it. This started a whole to do from the staff, with folks swooping down on me and asking what was wrong, to explain everything, and finally after I paid, and left a tip, they came by my room and gave me a new bill and the tip back. I mentioned that I wanted to tip my waiter, who really did do a very good job, but they would not allow it. This was weird. Apparently the manager had ordered them to do this, so I had no choice either? This is not correct customer service. If I wanted to leave the tip, I should have been allowed to leave the tip. They are looking at things a bit to hard and backward. Also, when I checked out (which was quite early), the fellow checking me out said he had to go "check the room". So he left the front desk and was gone for ten minutes "checking the room". Weird experience. Do they do this for everyone? It makes you feel like you are a thief or something. Definitely not something you want them to do when you are checking out. So, a mixed review for this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great quaint place
The staff was great! The rooms were clean and comfortable. It was a great stay

10/10 Excellent

Randy, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Luxury in Xalapa
A beautiful hotel with friendly staff, everyone at Colombe is always ready to attend to any request that you may have. All of the furnishings are stylish and comfortable; the food is excellent; and the pool is great as well. The only thing that was a bit off is that all of the rooms have Jacuzzi tubs, but they are not connected and used only as bathtubs (says so in the laminated guest card in the nightstand). One other thing to be aware of is that the hotel is built into a cliff and has a stunning multi-level open architecture with lots of glass and light. It's spectacular, but not at all a wheelchair friendly environment.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute hotel!
Very nicely decorated and well kept hotel, good traditional breakfast and very pleasant staff. Best of all great price!!

8/10 Good

Jose Alberto, Jaén

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Stay
Overall the place was good; nice installation, beautiful room but the presure of the shower was quite poor and we never couldn't use the hidromassage. The restaurant & bar area are good enough and the hotel have a good cousine.

10/10 Excellent

Nicholas, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not pass this place up!
This was the best Mexican hotel we've stayed at out of more than 15 this past year. Great ambiance, very comfortable king bed, clean room, excellent staff and service, lovely outdoor bar seating, tasty breakfast, gigantic bathtub (#301)...everything was impeccable. We didn't fall in love with the city, but the hotel might draw us back. We felt like we got a truely awesome bargain.

8/10 Good

ROSA E, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun in Xalapa!
We had a relaxing and pleasant time. Everyone was friendly and helpful! Great terrace and ambiance. Good food too!

8/10 Good

Brigitte, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities
Almost perfect
Charming boutique hotel - Staff were wonderful! Room 203 didn't have ac, had painted over mold problems, very stuffy - wouldn't have been an issue had there been a wall ac/heat unit like all the other rooms. Everything else about the hotel was great!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming Hotel :)
My boyfriend and I enjoyed a 4 night stay at the charming Colombe Hotel Boutique when traveling to Xalapa for a wedding. The hotel itself was clean and had a pleasantly unique design. Our room was small but accomodating and included a king size bed and balcony. Since our room was located very close to the reception area and maybe the kitchen (or so it seemed), it did get somewhat loud in the morning. The location of the hotel was great; it was far enough from the chaos of downtown Xalapa, but within walking distance of the hotel. The staff at the hotel were very quite helpful and very polite. Our room was thoroughly cleaned 2x a day; once in the morning and once in the evening. There was a complementary breakfast menu for each morning of our stay, however, should you ask for a dish or drink that is not on the "American Breakfast" menu, you will be charged. The American Breakfast menu included: Coffee OR Orange juice OR a cup of fruit AND Pancakes OR Huevos y frijoles con toast. There is a restaurant and bar in the hotel, but we chose to eat at local restaurants and vendors around Xalapa (which is a must! The food is amazing). There is a championship track and field located across the street that is open from the hours of 6am to 10pm, but no gym in the hotel. The pool looks like it's never been used so we stayed clear of it. Overall, we had a wonderful stay and would definitely stay at this hotel again should we ever visit Xalapa.

6/10 Okay

Guy, Quebec

Liked: Property conditions & facilities
Disliked: Room comfort
Good location, for summer travels
The hotel is built on a hill side and has plenty of staircases. No elevators. The common space are nice and comfortable. No heating so it can be quite chilly. It would have been great to lit a fire in the cheminey located in the bar area.

10/10 Excellent

John, Santa Monica, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service above and beyond the call of duty
My wife and I live in Mexico City and Santa Monica California and travel extensively. We discovered this wonderful Boutique hotel in Xalapa in Oct. Everyone was delightful and really went out of their way to make us feel at home. When we first arrived we asked for a different room and in a blink we were in another room... The restaurant is wonderful with a large menu and their room service is also fantastic. But the greatest thing about this hotel is the staff and the owners….The staff and owners aided us when my wife became ill from, we believe, oysters we had in Vera Cruz. At 10:00 pm we requested a doctor to come and administer medication and an intravenous drip due to loss of fluids. The Dr. came and stayed till 2:00 am…during that time the owners and the staff were attentive and alert and could not have been more helpful. Excellent. If you are traveling to Xalapa we highly recommend this wonderful hotel

10/10 Excellent

Svein Erik, Norway

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An excellent option, worth the price.
The hotel in general is very good, high quality, nice looking, clean, comfortable. It+s definitely worth the price. The location is weird because its kind of hidden but its still close to the center. The people from the hotel was nice and helpful. Theres just a few details that would make it a little uncomfortable but does not make the stay awful; the phone shower didnt stay on its place, the hot water ran out very quickly, the bedhead made noises when moved, the pillows were not veeery comfortable but besides from that everything was great and enjoyable.

10/10 Excellent

JR from California, Xalapa

Liked: Cleanliness, staff & service, room comfort
Good location and comfortable
Close to the University of Vera Cruz and a pleasant 1 mile walk to el centro. The restaurant and bar are good but there are lots of better options a few blocks away. All the employees were very nice and the room was comfortable with a nice view. The hot water went out a couple of times but the staff responded to the issue promptly.

8/10 Good

michael baker, Torrance, ca

Liked: Cleanliness, staff & service, room comfort
columbe-- Xalapa
best for location for stadium events need some maintenance in rooms (such as non-working Jacuzzi staff great- room (oro room) nice size

6/10 Okay

David Weed, Anchorage, Alaska

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location/friendly staff
We were driving from Puebla and arrived around dark. The hotel was difficult to find without GPS since Xalapa is built on and around hills and has spread over the years. On arrival we were met nicely and helped to our room. We only spent one night, and there were few if any other guests. It was a Sunday night, and the hotel restaurant was closed at 5:00 PM. The water in the bathroom was warm but not hot enough for a shower or bath in the evening. The next morning brought hot water. The bed was very comfortable and provided amenities were good. The staff was helpful and friendly. The layout of the hotel is interesting but not particularly suited for anyone with problems walking and climbing stairs. We would stay at the Colombe Hotel again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Josh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous hotel in Xalapa
This is a lovely hotel set on a hillside overlooking the stadium. The rooms are large and comfortable and the restaurant and pool have fantastic views towards the mountains. I think the hotel is fairly new as of August 2012 as they seemed to be having some teething troubles with the electronic room keys (hence the 4/5 for maintenance) but the staff were quick to respond and extremely apologetic. A delightful hotel - I would definitely stay there again.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Increíble lugar!
Stayed 1 night in May 2024

10/10 Excellent

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable las instalaciones, el ambiente y la comida.
Stayed 1 night in May 2024
Response from Gerencia on 16 May 2024
Estamos encantados de saber que tu estancia fue tan agradable. Agradecemos tu calificación. ¡Esperamos darte la bienvenida nuevamente en nuestro hotel!

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel , buena comida , buen servicio , personal muy amable , muy recomendable.
Stayed 2 nights in Apr 2024
Response from Gerencia on 23 Apr 2024
¡Gracias por tu maravilloso comentario! Nos alegra saber que disfrutaste de una estancia increíble en nuestro hotel. Esperamos verte de nuevo pronto. ¡Gracias por elegirnos y por compartir tu experiencia!

8/10 Good

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad en general bien necesita de mantenimiento, hay bastante ruido de la calle exterior
Stayed 3 nights in Mar 2024
Response from Gerencia on 8 Apr 2024
Agradecemos tu calificación y comentarios sobre tu estancia. Tomaremos tus observaciones en cuenta para mejorar. Esperamos que vuelvas en el futuro para brindarte una experiencia excepcional. ¡Gracias por elegirnos!

10/10 Excellent

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
hotel muy bonito muy bien arreglado y con varias amenidades
Stayed 1 night in Mar 2024
Response from Gerencia on 8 Apr 2024
Nos llena de satisfacción saber que cumplimos con tus expectativas. Siempre nos esforzamos por brindar a nuestros huéspedes una estancia excepcional. Te esperamos con los brazos abiertos en tu próxima visita.

10/10 Excellent

CARLOS MANUEL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atención excelente; personal suficiente, profesional y amable; las instalaciones con excelente mantenimiento y la comida del restaurante muy rica y a buen precio. La ubicación excelente, se llega caminando al centro de la ciudad caminando. Excelente opción para conocer Xalapa, de turismo o trabajo.
Stayed 2 nights in Mar 2024
Response from Gerencia on 8 Apr 2024
Nos alegra leer tu comentario positivo. Gracias por destacar la calidad de nuestro servicio y las comodidades del hotel. Estamos encantados de ser parte de tus recuerdos de viaje y esperamos darte la bienvenida de nuevo en el futuro.