Terrace/patio
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Reviews of Hotel ZOO

3.5 out of 5
Hotel ZOO
ul. Wroblewskiego 7, Wroclaw

Reviews

8.8

Excellent

Rating 10 - Excellent. 57 out of 113 reviews" "
Rating 8 - Good. 41 out of 113 reviews" "
Rating 6 - Okay. 10 out of 113 reviews" "
Rating 4 - Poor. 2 out of 113 reviews" "
Rating 2 - Terrible. 3 out of 113 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marcin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Friederike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful staff. Great to get to downtown by tram. Quiet and great to park room was spacious with terrace
Stayed 2 nights in Apr 2024

10/10 Excellent

Magdalena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely , clean hotel highly recommended. We definitely come back but we would like to see some milk in the room for coffee and easier access to the WiFi password .
Stayed 1 night in Feb 2024

10/10 Excellent

R.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
Room and hotel were great. They should do something with TV which doesn't have any decent channels but except of that all was great.
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

10/10 Excellent

Marcin

Stayed 1 night in Nov 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's all about the staff, isn't it? Well, I stayed at this hotel for 7 full nights, and let me tell you, every single person on staff that week was amiable and helpful. I felt taken care of all week. The hotel was beautiful and all features in the clean, well-designed, comfortable, and spacious room were perfectly functional. I'm not an easy tourist to please. I called the receptionists several times daily, asking for information and for tasks to be performed (Call a taxi for me! on this date at this time! Give me a replacement key when I locked myself out of the room! Explain to me how the power supply to the room is controlled by my room key! Why doesn't the towel heater attached to the bathroom wall do anything when I activate it? ). And so on. I kept them busy all week. But the entire staff was always so kind, so patient with me, and so helpful, what more could a traveler want?
Stayed 6 nights in Sep 2023

10/10 Excellent

Jakub

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

LUKASZ

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Centennial Hall (and Zoo)
We chose the hotel for its closeness to the Centennial Hall (Hala Stulecia) where we were attending an event. The hall is less than a ten-minute walk away. On our first evening we ate in the hotel restaurant (named Jungle). This closes at 9pm (many more-central Wrocław eating places close at 10pm) but they served us meals when we showed up at the restaurant just before 8.30pm. Breakfast is provided in the restaurant too, but a very convenient supermarket in the ground floor of the building can be used for simple provision. We had a superior room on the first floor with a balcony area on the first floor. The balcony shares the outside area with that of the restaurant but is screened off with planters. The room itself and the bathroom were both large. Rather strangely, there was no dedicated wardrobe area to hang clothes (just a few small shelves outside the bathroom) despite there being plenty of space. There was room to bring in the two chairs and the round table from the balcony if the weather was to cold to be outside. Wifi was provided individually by room via the television and was perfectly adequate for web browsing and Youtube. Idiosyncratically, if you leave the television on the channel which tells you the Wifi details the television will switch itseld off after a while. For an uninterrupted connection you need to tune to another channel. The channels themselves contained hardly any content in English, although Polish-subtitled ancient movies were available.
Stayed 8 nights in Aug 2022

8/10 Good

Heather

Business traveller
Disliked: Staff & service
The idea to just service rooms when asked for is a good one. Unfortunately it didn't work properly and rooms weren't serviced even after a request on a couple of occasions
Stayed 5 nights in Aug 2022

10/10 Excellent

Julius

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2022

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/a
Stayed 3 nights in Aug 2022

10/10 Excellent

Marzena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I very like the unique room decoration and the whole zoo vibes in this property, the cleaning team does amazing job keeping the bathrooms sparkling clean! Nothing to complain after my stay at this hotel. Well done ZOO hotel!!!
Stayed 7 nights in Apr 2022

8/10 Good

Adam

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay
Nice stay, good location, nice service. Thank you!
Stayed 3 nights in Jan 2022

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Hotel was ok. Noisy above my bed + light would go on everytime I would turn in my bed because of a move detector in the entrance of my room. Room was clear and location was great. Very will priced
Stayed 2 nights in Jan 2022

6/10 Okay

William

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
ZOO is a nice property and well located for the Zoo and Centennial Hall, also east trams into town. The room was lovely, we had a balcony which was well proportioned. All good. But there were some annoying things that let ZOO down. 1. Internet access works only when the TV is turned on which was beyond annoying. 2. Only local TV and nothing in English, not even an international news channel. 3. Despite the fact it was obvious our room was ready, they were very stringent of a 3pm check-in, we arrived at 1pm. The clerk checking us in was about to give us our room and her colleague with glasses blocked her and said we needed to wait until 15:00. 4. They have no locked room for baggage. They were kind enough to let us put out bags behind the front desk but that did leave them on display and easy access for others if the clerk was helping someone else. 5. While efficient the staff were generally not very warm and my Polish colleague had to take over as English was poor. All of these were little annoyances that could be easily solved and improve what otherwise would be a lovely stay.
Stayed 2 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021

10/10 Excellent

Viktorija

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great !
Quiet, new perfect hotel ☺️
Stayed 1 night in Sep 2020

6/10 Okay

Andrew

Liked: Cleanliness, property conditions & facilities
Photos very deceptive
The hotel staff are very polite and friendly unfortunately the room which it shows with patio and balcony not available so room looked over busy supermarket car park and was noisy and had to keep curtains closed for privacy The hotel is quite a way from old town but with the excellent help from the reception staff I used there guide to using trams which took about 20 mins The restaurant is small and acting as the bar as well as the small bar was closed downstairs the girl working in small restaurant was very pleasant and helped translate the Thai menu in Polish please not no regular food just Thai so I just had a beer but the Thai food did look good The room you have to have tv on this receive wi fi though I could not get it to work And note there is no housekeeping staff unless you pay extra fee Overall the staff saved me really being critical of this hotel so thank you To reception ladies and the very nice lady in the cafe
Stayed 2 nights in Sep 2020

10/10 Excellent

Beata

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay there again
I booked this hotel for my parents. They were very happy from the room comfort and a hotel location with proximity to Wroclaw attractions either by driving a car or using public transport. They definitely recommend us to go and stay in this hotel.
Stayed 4 nights in Aug 2020

10/10 Excellent

Gianluca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great hotel. Seem brand new. Decor was spot on and had really sweet zoo accents. Perfect location even though it’s not in the strict city centre. We will come back when next time in Wroclaw.
Stayed 1 night in Aug 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

8/10 Good

Riccardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Marek, Nashville, TN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and informative staff. Non-nonsense facility with large parking lot and nearby grocery store.
Stayed 4 nights in Dec 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the property was in good condition and well kept. Breakfast was fine. The internet worked well. There was a supermarket in the same building which was convenient. It was a little far away from the town center, but did have free parking which was great as we used a car. Without a car it might have been better to be closer to the center of town.
Stayed 3 nights in Sep 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, excellent service, nice bar on an evening serving drinks and a range of thai food. Good hot food and coffee for breakfast. No shower gel or shampoo but there is a supermarket at the back of the building. Very friendly staff!
Stayed 4 nights in Sep 2019

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The building is new and the rooms are of good size and very clean.
Stayed 4 nights in Sep 2019

8/10 Good

steve

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Generally good but dodgy lighting sensors in rooms
Last night of holiday before early flight. One night only. The hotel is modern and clean and comfortable. Very good value. Not that close to centre but walkable. There was an unpleasant smell around the restaurant on the 1st floor. The biggest problem was that the light sensors in the rooms are activated as you move when in bed. The lights kept going on and off all night. We told the desk and they acknowledged it was a problem but I had to extract an apology as none was forthcoming.
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
There are no breakfast options for vegans. The reception staff are aware of it and as they say ‘we get asked this a lot’. Yet they don’t do anything about it - a few tomato and cucumber slices and a courgette/ mushroom fry up tucked I. Between bacon and sausages with one serving spoon for all just doesn’t cut it. Apart from that, the hotel is lovely and clean- however, there was nobody cleaning our room (we stayed for 2 nights) during the day.
Stayed 2 nights in Jun 2019

6/10 Okay

Mary

Liked: Room comfort
Disliked: Cleanliness
The hotel was okay overall. However, the staff was not very helpful. They never came and cleaned the room while we were there (4 nights). Also, you have to have the TV on in order for the in room wifi to work.
Stayed 4 nights in Apr 2019

10/10 Excellent

GVadadoriya, Sutton, UK

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Hotel with very large size room. Highly recommended.
Stayed 1 night in Apr 2019

10/10 Excellent

Lewis, Glasgow, Scotland

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with good tram and bus links to the city centre, staff were friendly and helpful. Check in and check out very quick and effortless. Fantastic large and clean room with terrace and good air conditioning.
Stayed 3 nights in Apr 2019

8/10 Good

Sara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un poco alejado del centro de la ciudad pero con buena conexión en tren y bus
Stayed 2 nights in Mar 2024

8/10 Good

Achim, Bamberg

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wir hatten in dieser Unterkunft für 22 € übernachtet im Doppelzimmer. Was kann man da erwarten? Ich bin mit einem etwas unsicheren gefühlt dorthin gefahren denn 22 € wo gibt es das heute noch für ein Hotel für ein Doppelzimmer. Überraschender Weise musste ich doch vorstellen, dass alles recht sauber war. Die Zimmer waren sehr groß. Wir hatten eins mit Balkon die Rezeption war sauber, das Zimmer war sauber. Das einzige ist es gibt nur ein Handtuch für jede Person kein Handtuch, das man auf den Boden legen könnte, auf Nachfrage. Bei der Rezeption haben wir auch kein weiteres bekommen. Das finde ich nicht so gut! Des Weiteren hatten wir ein Behinderten Zimmer darauf sollten Sie achten. Dort gibt es kein Duschvorhang und nichts nach dem duschen steht das ganze Bad unter Wasser. Die Betten sind bequem es gibt jeweils immer für jede Person zwei Kissen. Parkplatz ist vorhanden. Wir haben ein Ticket für zehn Zloty am Automaten gelöst. Am nächsten Tag stand ein Mann und fotografierte den Wagen, und er meinte, es fehlt ein Zettel vom Hotel, aber alles in Ordnung. Ansonsten verlangt das Hotel glaube ich 40 Zl. zum parken. Was ich unbedingt als notwendige achte ist das jeweils noch ein Handtuch für jeden Gast zugegeben wird. Frühstück, so habe ich gesehen kostet pro Person zehn Euro. Wir haben es aber nicht in Anspruch genommen. Das Abendessen im Hotel ist sehr asiatisch und von unterer Qualität. man kann es essen, weil ansonsten ist der Weg mit den öffentlichen Verkehrsmittel lang
Stayed 1 night in Feb 2024

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
alles neuwertig sauber und alles prima
Stayed 1 night in Dec 2023

8/10 Good

Guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for you money
One overnight before going to the zoo. Good value for your money. I would just comment one thing, The parking is shared with the Biedeonka that is at the. Ack ground door of the hotel so basically is public with a charge of zł40 24hrs. I would suggest two items, -Mark perfectly well which are the parking slots for the hotel as at night and with not much of the public illumination is clear to see if the parking slot belongs to the hotel or to Biedronka. -Breakfast the breakfast area is extremely small so better be early bird to breakfast no to clash with majority of people going at the same time. Also on the same breakfast subject, would Elbe great adding fruit to the buffet option as no fruit was offered. Thank you and see you next time !
Stayed 1 night in Dec 2023

8/10 Good

Thomas

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Pokoj moglby byc częściej sprzatany
Stayed 4 nights in Dec 2023

10/10 Excellent

Jaehyeon

Stayed 1 night in Nov 2023

10/10 Excellent

Christophe

Stayed 1 night in Nov 2023

6/10 Okay

Nico

Travelled with partner
Disliked: Cleanliness
Parken auf öffentlichem Parkplatz (man kann dafür im Hotel ein Ticket holen (40 PLN pro Tag ) um nicht den regulären Preis von 10 PLN pro Stunde zu zahlen Laken hatte leider mehrere Flecken, der Sessel ebenfalls. Auf Nachfrage nach einem neuen Laken wurde uns gesagt, dies sei nicht möglich. Das war sehr schade, ich hätte es auch selbst gewechselt. Der Rest war sauber und das Zimmerdesign ansprechend. Frühstück (37 PLN) war klein aber in Ordnung und wurde häufig wieder aufgefüllt. Für einen Zoobesuch ist die Lage optimal und der Preis unschlagbar ;)
Stayed 1 night in Oct 2023

2/10 Terrible

Dominik

Disliked: Staff & service
Ich kann leider nichts positiv bewerten.
Stayed 1 night in Dec 2022

10/10 Excellent

Vitali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Hotel hat uns sehr gefallen.

2/10 Terrible

Hans jacob

Disliked: Staff & service, property conditions & facilities, room comfort
Meget dårlig valg.
Dette her var elendig e greier. Vantrivdes fra ankomst til avreise. Sure folk i resepsjonen og når jeg kom opp på rommet mitt så det ut som en byggeplass. Tydeligvis ikke blitt ferdig med å restaurere taket på rommet. Forstår ikke at dem kan leie det ut i den stand. Og hotellet lå langt ifra sentrum. Alt i alt meget skuffet og dette frister ikke til gjentagelse!
Stayed 3 nights in Nov 2022

8/10 Good

Rosemarie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Besonders hat mir das sehr schöne und gepflegte Bad gefallen.

10/10 Excellent

Tania

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Danke
Stayed 1 night in Oct 2022

10/10 Excellent

DAMIEN

Stayed 1 night in Sep 2022

8/10 Good

Selahattin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mooi gelegen
Het was heel goed met balcon
Stayed 2 nights in Sep 2022