Friendly, helpful staff. The room had a comfortable mattress and marble bathroom floor. A beautiful, tastefully furnished historic hotel. Good breakfast buffet in the bistro. The Lancaster is an upscale establishment. Felt like we got more luxury than we paid for.
The room was clean and free of any musty or smoking odors. The location was centralized, the restaurant Bistro 7 had good breakfast and fast service, our server was great he remembered us every day! I hate when they say "QUEEN" when you book and there is a double bed they are NOT THE SAME!! That is small for two adults and we were not told, despite asking upon booking, that the shuttle does not run on weekends.