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Reviews of SureStay Plus by Best Western Woodbury Inn

2.5 out of 5
SureStay Plus by Best Western Woodbury Inn
7940 Jericho Tpke, Woodbury, NY

Reviews

7.2

Good

Rating 10 - Excellent. 324 out of 1002 reviews" "
Rating 8 - Good. 284 out of 1002 reviews" "
Rating 6 - Okay. 167 out of 1002 reviews" "
Rating 4 - Poor. 111 out of 1002 reviews" "
Rating 2 - Terrible. 116 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

6.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities
The room could stand some updating.
Stayed 2 nights in May 2024

10/10 Excellent

Ely

Liked: Cleanliness, staff & service, property conditions & facilities
Berry good
Stayed 1 night in May 2024

6/10 Okay

Amber

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property was good except for housekeeping. We did not receive any housekeeping services during our 3 day stay. The lock on the inside of the hotel room was missing and we had to use a chair to secure the door. The tv had lines going through it and needs replaced. The sheets were very threadbare and no blankets were provided.
Stayed 3 nights in May 2024

6/10 Okay

EJ

Travelled with family
Liked: Amenities
Staff was very nice. Room smelled of mildew
Stayed 3 nights in May 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, conveniently located close to the LIE, supermarket, restaurants, and local attractions. I was on the island from New Jersey visiting lighthouses and Sagamore Hill NHS, which was very close by. Clean and modern rooms, comfy beds, friendly staff. Heather at the front desk was very friendly and helpful. Will stop by again if I’m in the area.
Stayed 1 night in May 2024

8/10 Good

April, PLEASANTON

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast
Stayed 1 night in May 2024

8/10 Good

Louis jonas

Liked: Cleanliness, staff & service
That was a great experience
Stayed 1 night in May 2024

10/10 Excellent

Irvin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful comfortable place
Stayed 3 nights in May 2024

10/10 Excellent

Lameek

Stayed 1 night in May 2024

10/10 Excellent

Enrique Martinez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 3 nights in Apr 2024

6/10 Okay

Vivek

Travelled with family
Property is below Best Western standard
Stayed 1 night in Apr 2024

2/10 Terrible

Douglas

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty Very sleezy It’s been12 days and I still don’t have my deposit back on 2 rooms
Stayed 1 night in Apr 2024

2/10 Terrible

Dawn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Air conditioning did not work. Beds were uncomfortable. Someone was banging cans outside at 7am on a Sunday. There was some drilling or loud machinery that started around 7am as well. Complained at front desk-David said I would need to contact the 3rd party I booked through to seek any further assistance
Stayed 1 night in Apr 2024

8/10 Good

McBee

Not bad
Stayed 7 nights in Apr 2024
Response from JOe on 30 Apr 2024
Thanks for the feeback

2/10 Terrible

lilian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty place
Stayed 1 night in Apr 2024
Response from Joe on 30 Apr 2024
Thank you for feedback. We pride ourselves on being clean and look into why it was dirty

8/10 Good

melvyn

Stayed 1 night in Apr 2024

8/10 Good

Rawle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you have transportation it is a very good stay for the price.
Stayed 3 nights in Apr 2024
Response from Joe on 30 Apr 2024
Thank you for feedback.

10/10 Excellent

Geralyn

Liked: Cleanliness, staff & service, property conditions & facilities
Room was quiet and clean. Staff were friendly and helpful. Parking was close to my room
Stayed 1 night in Apr 2024
Response from Joe on 13 Apr 2024
Glad you enjoyed your stay with us!

10/10 Excellent

Manette

Liked: Cleanliness, staff & service, property conditions & facilities
Yes are
Stayed 3 nights in Apr 2024
Response from Joe on 5 Apr 2024
thank you!

2/10 Terrible

Aja

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst stay ever!! We asked the cleaning lady to service our room while hubby & I went out. We came back to blood on our sheets, yet, I thought they were supposed to be clean sheets to be put on our bed for us!! The manager said he would give me a return for our 3 night stay but then went back & did not fall through with it!! I am disgusted with not only the staff on how they treated me regarding this matter but also that we layed on that bed without knowing until hours later!! Do not stay here & if you do, due to your own convenience, be sure to check your sheets before you lay in those beds!!
Stayed 3 nights in Mar 2024
Response from Eileen on 8 Apr 2024
We apologize for the issues

10/10 Excellent

myrline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well done I like it very romantic
Stayed 1 night in Mar 2024
Response from Joe on 4 Apr 2024
Glad you enjoyed your stay.

4/10 Poor

M Brian

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to smoke this is the hotel for you! Entire facility smelled like smoke especially our non-smoking room. Room had new sheets but handing been vacuumed or restocked. Breakfast was sparse both days for what little they even had and we were treated like an inconvenience for even going to get breakfast. Will no be staying again.
Stayed 2 nights in Mar 2024
Response from Eileen on 8 Apr 2024
Thank you for your review. Please know we have set in place strict smoking rules going forward

2/10 Terrible

Carmen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I checked in on a Thursday and checked myself out in a matter of 2hrs. The rooms were disgusting. Smelly, floors sticky and dirty. I am still waiting to hear from someone for a refund.
Stayed 3 nights in Mar 2024
Response from Eileen on 8 Apr 2024
Please let me know if you have been refunded

10/10 Excellent

Gabriella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good motel. Small room and small bed. High-pitched beeping coming from fridge.
Stayed 3 nights in Mar 2024
Response from Joe on 29 Mar 2024
Thank you for feedback and will look into the fridge noise.

2/10 Terrible

Carol

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The place was clean and check in was easy but that’s about all that we enjoyed. Our fan in our tiny 2x2 bathroom was broken, there was a constant drip from the shower head, the beds were were full size not queens and you can hear every single noise outside, next door and above us. Not to mention we didn’t have HOT WATER one night and the staff said there was nothing they can do. In her words, “I can move you to another room but it’s probably not going to have hot water either.” Sounds like this wasn’t the first time this was an issue. They weren’t willing to compensate at all for us not having hot water. It was ice cold. Even washing my face was difficult. Property isn’t updated at all. Owners just don’t seem to care about the interior rooms.
Stayed 3 nights in Mar 2024
Response from Eileen on 8 Apr 2024
Please know we have begun renovations

10/10 Excellent

briana

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are very accommodating and super nice had a wonderful time will definitely be back
Stayed 1 night in Mar 2024
Response from Joe on 29 Mar 2024
Glad you enjoyed your stay.

10/10 Excellent

Phillip

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly front desk, easy parking, clean room
Stayed 1 night in Mar 2024
Response from Eileen on 8 Apr 2024
Thank you for staying with us

2/10 Terrible

Lerna

Disliked: Amenities
It was a mistake to book this hotel. It was unclean, the staff completely uninterested. ‘Breakfast included’ is a joke - they’re week old prepackaged grossness. Our key didn’t work. The carpets in the rooms were disgusting. The toilet made noise all night. The phone didn’t work. Whatever the cost is - is too much.
Stayed 1 night in Mar 2024
Response from Eileen on 8 Apr 2024
We apologize for the issues. Please know we have changed management and have begun renovations

2/10 Terrible

Salman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Crazy place
Stayed 1 night in Feb 2024
Response from Eileen on 8 Apr 2024
We apologize for the issues

8/10 Good

leslie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room is clean, beds are comfortable. Bathroom redone to a nice walk in shower. The rates are reasonable and good choices for continental breakfast. Tea and coffee available all day.
Stayed 3 nights in Feb 2024
Response from Joe on 4 Apr 2024
Glad you enjoyed your stay.

2/10 Terrible

Bethany

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Joe on 4 Apr 2024
Thank you feedback and would love feedback to know what we can do to improve.

10/10 Excellent

fei ming

It was great
Stayed 1 night in Feb 2024
Response from Joe on 4 Apr 2024
Glad you enjoyed your stay.

10/10 Excellent

jenna

Liked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Eileen on 8 Apr 2024
Thank you for your response

8/10 Good

Freddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK Stay
The hotel was good to stay at, just the front desk manager wasn't accommodating at all.
Stayed 7 nights in Jan 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Customer was great front desk purse was very friendly explained. Everything told me where the room was. Had a good night.
Stayed 1 night in Feb 2024

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs maintenance
Luke warm water in shower. Light switch cover broken exposing switch box. Tile broken in shower.
Stayed 3 nights in Jan 2024

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 7 nights in Jan 2024

10/10 Excellent

jenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly

10/10 Excellent

Cheryl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and patient staff. Accessible to many stores and easy to get to off the expressway.
Stayed 1 night in Jan 2024
Response from Joe on 25 Jan 2024
Glad you enjoyed your stay and hope to see you again!

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Roaches, but comfortable
Bed was comfortable but there were many roaches in the room.
Stayed 3 nights in Jan 2024

2/10 Terrible

tara

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Colleen Blue

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Freddie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Marcus

Disliked: Cleanliness, amenities, property conditions & facilities
The room was was small and the pull out bed has dead roaches in it. I would not stay here again.
Stayed 2 nights in Dec 2023

8/10 Good

Trevina

4/10 Poor

Udhmvir

Business traveller
Liked: Cleanliness, staff & service, amenities
Thank u
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The front of the building was very nice but the area in the back of the building needs some work.
Stayed 1 night in Dec 2023

10/10 Excellent

Jaja A

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff member Josie was extremely helpful when i called prior to check in .Her courteous and Profesional response was greatly appreciated. I travel for work and will definitely choose this hotel on my next trip to the area.
Stayed 5 nights in Dec 2023

10/10 Excellent

Joann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2023

2/10 Terrible

Sargun

Disliked: Cleanliness, property conditions & facilities
Response from Joe on 4 Apr 2024
Sad to hear you didn't enjoy your stay. Some feedback would be good for us so we can improve.