3 indoor pools, seasonal outdoor pool, pool loungers

Reviews of Atlantis Family Waterpark Hotel, Ascend Hotel Collection

3 out of 5
Atlantis Family Waterpark Hotel, Ascend Hotel Collection
1570 Wisconsin Dells Pkwy, Wisconsin Dells, WI

Reviews

7.8

Good

Rating 10 - Excellent. 119 out of 289 reviews" "
Rating 8 - Good. 67 out of 289 reviews" "
Rating 6 - Okay. 47 out of 289 reviews" "
Rating 4 - Poor. 40 out of 289 reviews" "
Rating 2 - Terrible. 16 out of 289 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Haddy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff.
Stayed 2 nights in May 2024

6/10 Okay

Justin

Liked: Staff & service
Disliked: Property conditions & facilities
This particular property is fairly dated. You can tel the building is pretty old and it looks like minimal updates are done just to keep the hotel going. The door on the first room I was given would only close from the inside if the lock was applied. It would not stay closed from the outside of the room! The staff happily gave me another room. Also, the balcony was not accessible in the wheelchair accessible room due to the bed being partially in front of the door to the balcony.
Stayed 1 night in May 2024
Response from Ana on 26 May 2024
Dear Justin,Thank you for your feedback. This helps us ensure every guest experience is a great one. We regret that we failed to meet your expectations during your stay.It was a pleasure having you here, and we hope you will give us another chance in the future to deliver an exceptional service.Sincerely,

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Ana on 26 May 2024
Dear Enrique,Thank you for your feedback. This helps us ensure every guest experience is a great one. We regret that your stay was not as restful as you had hoped. It was a pleasure having you here, and we hope you will give us another chance in the future to deliver an exceptional service.Sincerely,

4/10 Poor

Katelin

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
My stay here at Atlantis was not the greatest. I had to relocate to three different rooms due to things not working properly. The first room had a jacuzzi that was non-functional and was leaking water onto the floor and nearby areas. The second room had a door that did not lock due to it being off track and not aligned with the frame. The third and final room worked, but I must say it was filthy. Not visibly dirty, but my socks are permanently stained and had to be thrown away due to the dirt secreting from the carpet. My feet would be completely black on the bottom just by being barefoot for a minute. This makes other areas worrisome as it was not visible dirt, just blended in. It also did not have a phone in the room, which was fine but could have been an issue if we ended up needing assistance. During my 3 night stay, room service did not come one time. Since we did not have a phone in the room, we went to lobby and requested that room service stop by for at least a few towels - they never came. Although the Dells has plenty to offer and the location was close to popular attractions, it does not make up for the hotel arrangement. It was unfortunate that all they offered was an insincere apology, as the other woman at the desk acted as if it was a comical situation. Unfortunately, I will not come back to Atlantis next time I am in Wisconsin Dells and would not recommend it due to all of the inconveniences experienced during this short stay.
Stayed 3 nights in May 2024
Response from General Manager on 24 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one. We are constantly working hard to provide a high-quality experience for all our guests, so it is disappointing to hear that we didn't meet your expectations. We will discuss your concerns internally to ensure we meet our high hospitality and cleanliness standards. Your input is appreciated, and we thank you for letting us know where we fell short, as this will enable us to reflect and improve. It was a pleasure having you here, and we hope you will give us another chance in the future to deliver a seamless stay worthy of a perfect rating.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

10/10 Excellent

Haitham

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and organized
Stayed 1 night in May 2024
Response from General Manager on 24 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're glad you found our hotel well-kept, and our team looks forward to welcoming you for another visit! Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

8/10 Good

Breezi

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Ana on 26 May 2024
Dear Breezi,Thank you for your feedback. This helps us ensure every guest experience is a great one. We regret that we failed to meet your expectations during your stay.It was a pleasure having you here, and we hope you will give us another chance in the future to deliver an exceptional service.Sincerely,

10/10 Excellent

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked the whirlpool room.. it was fun I’ll do it again
Stayed 1 night in May 2024
Response from Ana on 12 May 2024
Dear Dominique, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. As a guest you are truly valued. Your feedback about your visit is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

2/10 Terrible

Christopher

Disliked: Cleanliness, staff & service, property conditions & facilities
When we arrived I noticed there was syrup or some sticky matter all over the bedroom carpet and dripping down the box spring cover and puddled on top of the box spring. I notified the front desk and asked for a room change. There was only one staff on that night and they offered me nothing until morning. We went to breakfast and arrived back at around 11:00 to nothing had been done about the mess. I called the front desk and it seemed nobody even knew that there was a problem. I relayed my frustrations and again asked for another room and they said that they would put me on the list to be cleaned. We went to the pool for over an hour and when we arrived back some of the mess was cleaned but the floor was still sticky as we walked through. We only assumed that it was syrup from somebody's breakfast but we don't know.
Stayed 2 nights in May 2024
Response from Ana on 12 May 2024
Dear Christopher,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the accommodations, cleanliness and service provided. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

6/10 Okay

Daniela

Travelled with family
Cleanness
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!Please accept our apologies for any inconvenience that you had while staying with us. Rest assured, we will share your concerns with housekeeping to ensure we are meeting our high standards of cleanliness and comfort going forward. It was a pleasure to have you join us, and we hope you'll give us another chance to impress you in the future.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

2/10 Terrible

Linda j

4 ticks on my child in the room is unacceptable and nothing was done about it
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel super nice, spacious, clean, the beds are very comfortable, and all of the staffing here were very nice and helpful the entire stay. we’ll definitely be coming back and would recommend staying here!!
Stayed 1 night in Apr 2024
Response from Ana on 1 May 2024
Dear Luis, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. As a guest you are truly valued. Your feedback about your experience is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope to see you again soon. Sincerely,

10/10 Excellent

Luis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Looks awesome so far front desk lady very nice pool is very large room is super nice
Stayed 1 night in Apr 2024
Response from Ana on 1 May 2024
Thank you for your feedback Luis, and for choosing Atlantis Family Waterpark for your stay.This helps us ensure every guest experience is a great one! I am very glad you enjoyed your visit and will share your opinion with the staff members.See you soon!Sincerely,

4/10 Poor

Taylor

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Ana on 1 May 2024
Dear Taylor,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the accommodations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ana on 1 May 2024
Thank you for your feedback Salvador, and for choosing Atlantis Family Waterpark for your stay.This helps us ensure every guest experience is a great one! I am very glad you enjoyed your visit and will share your opinion with the staff members.See you soon!Sincerely,

6/10 Okay

Kayla

Disliked: Property conditions & facilities
Tv didn’t work and dirty tub and toilet
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are concerned to hear about the issues with the television and the cleanliness of the bathroom. Rest assured, our team is addressing these matters to ensure a more enjoyable experience for all our guests. We value your comments and look forward to the opportunity to welcome you for a stay that better reflects our commitment to guest comfort and satisfaction.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

4/10 Poor

Rebecca

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We have been coming to this hotel for years because the Waterpark was perfect for our young son, but don’t plan on returning after this weekend. Our room was dirty (stains on floor, grime behind toilet paper and on faucets, plastic wrapper found on floor), the pool area was dirty (bandaids on floor, various yuck floating in the bigger pool and all over the floor of the kiddie Waterpark), one of the water slides was blocked off with caution tape, the basketball hoop was broken, and there were quite a few games not working in the arcade. There was also no clean towels accessible at the pool at all on Saturday or Sunday. The hotel also now charges an extra fee at check in when booking through Expedia, which was not mentioned prior to booking.
Stayed 2 nights in Apr 2024
Response from General Manager on 24 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We appreciate your loyalty, and we're sorry to hear the condition of the property during your most recent visit did not live up to your expectations. Renovations are in process, and we'll keep your comments in mind. The next time you're in the area, we'd be grateful for the chance to regain your patronage.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

8/10 Good

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice hotel, but could upgrade to roku tvs.
Stayed 3 nights in Apr 2024
Response from General Manager on 16 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're delighted you had an enjoyable stay. Your suggestion about the TVs will be shared internally for further consideration, as we are always seeking new ways to improve. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 Okay

Elliot

Stayed 1 night in Apr 2024
Response from Ana on 12 May 2024
Dear Elliot, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the accommodations on your recent visit. I have shared your feedback with our service provider to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,

10/10 Excellent

Brenda, Carpentersville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time here haven’t been disappointed
Stayed 2 nights in Apr 2024
Response from Ana on 15 Apr 2024
Dear Brenda,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.Your feedback about your experience is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

4/10 Poor

Maggie

Travelled with family and small children
Disliked: Cleanliness, amenities
Boy, this place peaked in 1991. Not updated. Not clean.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're disappointed to hear you didn't have the comfortable visit we are known for. Cleanliness is one of our top priorities, and we have full housekeeping services in place to uphold our high-quality standards. Rest assured, your feedback will be shared with the respective teams immediately. We are currently undergoing renovations to significantly enhance guests' experience. Please consider giving us another chance once renovations are complete to change your perceptions.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

10/10 Excellent

Nataliz, Chicago

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front Desk personnel was truly accommodating and helpful. Very welcoming as well.
Stayed 2 nights in Mar 2024
Response from General Manager on 9 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! Here at Atlantis Waterpark Hotel & Suites, impressing every guest with our exceptional service is always a top priority for us, so we're thrilled our commitment to this shone through during your visit. It was an absolute pleasure to host you, and we hope to welcome you back soon.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 Okay

Brandon

Travelled with family
Disliked: Staff & service, property conditions & facilities
Property needs a ton of updating, including the larger pool area, rooms and shared spaces. The property would also greatly benefit from more focus around keeping all areas clean. Additionally, one of the exit doors didn’t even close entirely nor lock - but security concerns especially considering this place is geared to small kids.
Stayed 1 night in Mar 2024
Response from General Manager on 9 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we always appreciate hearing from our guests, we are sorry you encountered a few concerns. Please know we are constantly working to enhance our offerings and are currently undergoing improvements throughout our property. Your comments will be shared with the team to ensure we are always offering our best. We hope to have the pleasure of welcoming you back and impressing you further.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

10/10 Excellent

cydmarie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love that is affordable! You can stay there and go around the area safely.
Stayed 2 nights in Apr 2024
Response from General Manager on 9 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're so pleased to hear you were able to enjoy our fantastic value, as well as our safe and convenient location. It was a pleasure having you join us at Atlantis Waterpark Hotel & Suites, and we hope you'll visit us again soon!Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

4/10 Poor

Eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in process wasn't bad, there was a little bit of a line but that wasn't an issue as they were checking people in as fast as they could. The hotel was run down and the grounds were too. General trash around the parking lot area not picked up and exterior doors were propped open which isn't ideal for a secure building. Once we got into our room we notice the texture/tape on the ceiling was separating in some areas. Not a big deal but this lead me to believe the property hasn't had the attention it needs to stay up to date. We requested a fresh towel set the second day which they said they would bring but never came. We talked to other guests that were there for a week and they asked the same. They had told us their room was never serviced and no new towels came. All that aside there was salt and dirt tracked near entry ways. Garbage from guests left in hallways. The bathrooms at the pool area never had toilet paper in either male or female restrooms along with no soap and no paper towels. This is highly disgusting as without those amenities guests can't wash and then they are going back into a pool. The other guests we spoke to said similar things to what we experienced. They had also mentioned it just changed owners and they new management laid off most of the staff. I could tell. It seems that the new management is going run a good hotel because lack of caring and investment. I wouldn't advise staying here.
Stayed 2 nights in Mar 2024
Response from General Manager on 7 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!While we're glad our check-in process went smoothly, we apologize for any concerns about the condition of the property and for any issues with housekeeping. We'll look into your comments further, and we'd appreciate the chance to provide you with a more positive visit.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 Okay

juan

Travelled with family
Disliked: Cleanliness, amenities
Check in was fine , but was room needs updating seemed like it wasn't too clean as hair in tub on floor no toilet paper, no remote and bed to soft to sleep for any period of time . Pool is a bit slippery so that's not too clean and cold when its suppose to be heated and to top it off there was no pool towels as we asked twice each day and a few times said there is nothing they can do and use your room towel and then they wouldn't give you any more room towels . this place has changed for the worse
Stayed 3 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one.We sincerely regret your disappointment with our accommodations, as this is not the norm for us. Please accept our apologies for the lapse in cleanliness and service you encountered. Rest assured that we've shared your comments with our team so we can seize all opportunities for improvement. It would be an honor to welcome you back to provide you with the experience you deserve. Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

4/10 Poor

Daphne

Travelled with family and small children
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Our room wasn’t ready and we checked in three hours late. We waited in line for 45 mins to check in. Then we went to our and it wasn’t ready even thigh they said it was. The beds had no sheets or covers and they didn’t give us pillow cases until later that night. The pool was nice on the upside and my kids had a decent time.
Response from General Manager on 6 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! While we are pleased to hear that your kids enjoyed our pool, we're genuinely concerned about the delay you experienced and the issue with room readiness. We take these matters seriously and will promptly address your concerns. Your satisfaction is our priority, and we hope to welcome you back for a more seamless stay in the future.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 Okay

Greg

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Expecting condition of room and facility to be that in photos in advertisement of what I was booking. Unhappy overall
Stayed 1 night in Mar 2024
Response from General Manager on 6 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!While we're happy to see aspects of your stay were pleasant, we apologize for any disappointment with the appearance of the property. We'll keep your comments in mind, and we hope to see you again the next time you're in the area.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 Okay

Jose

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Everything door #2 few times when we come back to hotel wasn’t unlocked this is what n safe ,, inside pools two days we were there out of towels and dryer machine was broken
Stayed 2 nights in Mar 2024
Response from General Manager on 6 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one. Your feedback has been heard and will be immediately reviewed with our team. We will ensure our amenities are properly replenished. Guest safety is our top priority. During your future stay with us, we look forward to impressing you even more with a seamless and enjoyable experience. Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

10/10 Excellent

Danelle

Stayed 1 night in Mar 2024
Response from Ana on 15 Apr 2024
Dear Danelle,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.Your feedback about your experience is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests.We hope to see you again soon.Sincerely,

8/10 Good

Donna, Delavan, Wi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladie at the front desk was excellent and had her hand fill and she held her own good workerker
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're so happy to hear that our front staff desk was able to deliver excellent service, and we'll be sure to pass along your compliments. It was a pleasure welcoming you to Atlantis Waterpark Hotel & Suites, and we hope you'll visit us again soon!Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

4/10 Poor

mookie

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I didnt like the fact when we check in was told to go through door 4 but was broken key card does t work. Finally when I got to our room stain on carpet and the patio door didn't lock. I was in the ground floor wit the patio door broken like 3 times I called and let front desk know I was brushed off that maintenance will be alerted . They never came. Went in person to complain and let them know I don't feel safe lady in front said checking in people to the rooms was more important she was rude I told her about my family safety she gave me attitude and told me she will personally check. Never came I check out early
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! Please accept our sincere apologies for your room concerns and lapse in attentive service. We're always grateful for insights like this, as your comments will guide us to make improvements for our guests going forward. Rest assured, our maintenance team will remedy the lock issue so other guests won't encounter the same issue, but do feel free to reach out to us offline if you have any further concerns you'd like to address. It was great having you; please consider giving us another chance to change your perceptions next time you're in town. Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 Okay

Colleen

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
Old property. Sheets on beds were worn and only gave a thin blanket for bedding. Room was clean but very old so does not look clean. Hallways and stairs were not vacuumed in quite done time - crumbs and wrappers everywhere. There was a towel shortage so pool did not have towels and no wash cloths in room. My son liked the ceiling lights and he enjoyed the pools and his stay.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Colleen,Thank you for your feedback, as it helps us ensure every guest experience is a great one. That said, we are very sorry for the aspects of your say that made for a less than enjoyable time. By knowing where we fell short, we can make positive changes and ensure better future experiences for our guests. Forgive us for letting you down, but know that we are committed to improving and making a better lasting impression in the future. Again, we appreciate your feedback. Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 Okay

Adam

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ana on 15 Apr 2024
Dear Adam,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our accommodations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

Celia

Liked: Cleanliness, staff & service, property conditions & facilities
I will be back
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It was such a pleasure having you here at Atlantis Waterpark Hotel & Suites, and we look forward to your return. Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

4/10 Poor

Juan

Travelled with family
Disliked: Staff & service
Room wasn’t ready until 4:15pm
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!We apologize for any delays during check-in. Please know this is not a typical experience for our guests, and we appreciate your patience. Rest assured, your comments will be shared with our team for improvement. Should you be in the area again, please consider coming back to see us for a more exceptional visit.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 Okay

Nina

Travelled with family and small children
Disliked: Cleanliness, amenities
Very short staffed so the place suffers
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!Guest satisfaction is important to us, so we're happy to see aspects of your stay were pleasant. However, we apologize for any concerns about staffing, and we'll keep your comments in mind as we strive to provide our guests with unbeatable service. Should you be in the area again, please come back to see us for a more exceptional stay.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 Okay

Bobbi Jo

Stayed 1 night in Mar 2024
Response from Ana on 20 Apr 2024
Dear Bobby Jo,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your accommodations on your recent visit. I have shared your feedback with our Team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

4/10 Poor

Bee, Green Bay

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We booked a multiple beds and bedroom suite with a king, two queens and a pull out couch. The room also had a jacuzzi. Although the room was very spacious, upon check-in, the room only had 1 bath towel. There were no other towels i.e. hand towels, face towels floor towels etc. We called and asked the front desk and they told us to go ask housekeeping. We went to housekeeping and they point us back to front desk. At the end of it, front desk told us they're still washing and folding towels so they don't have any more towels for us. They ended up giving us a bunch of pool towels until they have more bath towels. Also, the bathroom fan didn't work. The chair and couch in our room was dirty; we can see all the lint and hair and dust on the chairs. Also, there were no bedsheets on our king size bed. There was only a top sheet used as a bedsheet. The quality of the bed was also not what I expected; they were bouncing springs and the middle of the king bed was sloping inward. Don't let the pictures online fool you; this was me and my family's first and last time here.
Stayed 2 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're disappointed to learn we fell short of expectations during your visit. Our goal is to provide every guest with clean, comfortable accommodations and exceptional service, and we offer our sincere apologies if you received anything short of this. We can assure you that what you have described is not what guests have come to expect while staying with us. Nevertheless, we take your comments seriously and will be sure to promptly address them with our team. We appreciate you choosing to stay with us and hope you'll consider giving us another chance to impress you in the future.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 Okay

Michelle

Stayed 1 night in Mar 2024
Response from Ana on 20 Apr 2024
Dear Michelle,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your accommodations on your recent visit. I have shared your feedback with our Team to better handle these types of situations differently in the future. Feedback from our guests on their experiences is what we use to further our constant improvement.Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

6/10 Okay

Mary

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
This hotel needs an upgrade in the worst way. Old and tired looking. Could be an amazing place. Nice place for grandparents to take grandkids. Would like to see elevators more conveniently located. Ends of building no elevator. Not impressed with lack of cleanliness.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Dear Mary,Thank you for your feedback. This helps us ensure every guest experience is a great one! Please accept our sincere apology for a stay that showed room for improvement. We agree that updates are in order and are excited to say that we're undergoing renovations. That said, we're glad you feel our property has great potential, and is a a pleasant place for grandparents to share with their grandchildren. Your concerns are valued and will be shared with our team as we continue to make improvements for our guests. Thank you for your comments, and we hope for an opportunity to make your next stay a truly exceptional one.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

8/10 Good

Ester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ana on 15 Apr 2024
Dear Ester,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our accommodations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

2/10 Terrible

Tehren

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
There was food all over the hallways door 2 didnt work so they propped it open so anyone could get in the hotel. There were articles of clothing left from the previous people that was never picked up by housekeeping there was hair ties in the room that didnt belong to us. There was a dirty band aid on the blanket on the bed. There was no clock in the room and there was a piece of soap left behind the bathroom door. It was fun for the kids but hygenically it was disgusting.
Stayed 3 nights in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!Please accept our sincere apologies for the lapse in cleanliness you encountered. You can rest assured we've shared your comments with our housekeeping team to ensure improvements are made, as our guests' satisfaction means everything to us. It would be an honor to receive another chance to provide you with the exceptional stay you deserve.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
This property looked like a frat party just left. Socks cups and stuff all over. Would not recommend. It was so bad we checked out with 3 kids and booked another hotel.
Stayed 1 night in Mar 2024
Response from General Manager on 2 Apr 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one!Our goal is to uphold our high standards of cleanliness, and we hope you accept our sincerest apologies that we did not live up to your expectations on this occasion. If there's anything we can do to make amends, or if you'd like to discuss your stay further, please don't hesitate to reach out to us offline. We appreciate your review and hope you'll consider giving us another chance to change your perceptions down the line.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

6/10 Okay

Levell

Travelled with family and small children
Liked: Amenities
Overall, our trip was nice! There was only one person at the front desk doing check in- helping others need that were already checked in with isssues. She was professional, sweet, and overwhelmed. Our room was really nice and neat but there were stains in our bathroom sink and jacuzzi
Stayed 2 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are pleased that our overall accommodations and our friendly front desk team member added to the enjoyment of your stay. However, it is disappointing that the cleanliness of the bathroom area fell short of your expectations. We strive for a comfortable and memorable stay for all guests. We would appreciate the opportunity to host you again in the future.Sincerely, The Management TeamAtlantis Hotel Wisconsin Dells

6/10 Okay

Rachael

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Ana on 15 Apr 2024
Dear Rachael,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our accommodations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

8/10 Good

Amy

Stayed 1 night in Mar 2024
Response from Ana on 15 Apr 2024
Dear Amy,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our accommodations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

4/10 Poor

Joyce

Travelled with family and small children
Disliked: Cleanliness, staff & service
We were very excited to visit this resort. Upon arrival, it took us 30 minutes to check in as only one person was at the desk. So it started out on a bad note. Then we got to our room and the linens and towels were dingy and rough. 5 guests and 4 sets if towels. Sticky floor in the entry further dissappointed iur expectations. We did find the pool on the 4th floor satisfactory and that was really all the kids cared about. However, no towels so we had to go back to the room for our bath towels then pick up a fresh set of bath towels for showers. All in all we were dissappointed. Lication was very goid but dont try to make a left tyrn on that busy street it was hazardous so we had to go right for a few blocks and turn around. I'm sorry I could not find much nice to say about this property except for the 4th floor pool.
Stayed 1 night in Mar 2024
Response from General Manager on 30 Mar 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one. While we are happy you and your kids enjoyed your time at the pool, we are sorry you had some concerns with our accommodations. Please know we pride ourselves on our spotless, well-equipped rooms and apologize this was not your experience. Your comments are important to us and will be shared with the team, to ensure we are always offering our best. We hope you'll give us another opportunity to welcome you back and impress you further.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

8/10 Good

Derek

Stayed 2 nights in Mar 2024
Response from Ana on 15 Apr 2024
Dear Derek,Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our accommodations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.Sincerely,

10/10 Excellent

Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is in excellent condition will come back in the future
Stayed 2 nights in Mar 2024
Response from General Manager on 30 Mar 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're delighted to hear that you found our property in excellent condition and that you're considering returning in the future. It would be a pleasure to welcome you back for another memorable visit!Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells

10/10 Excellent

Mark

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice!!!
Stayed 1 night in Mar 2024
Response from General Manager on 27 Mar 2024
Thank you for your feedback. This helps us ensure every guest experience is a great one! It's fantastic to hear that our comfortable rooms made a positive impression on you. We are delighted you enjoyed your stay at Atlantis Waterpark Hotel & Suites and look forward to welcoming you back for another amazing, five-star visit.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells