And we do hope to see you back soon

The issues you raise are important to us. Please accept our apologies for any concerns about service

Thank you for your feedback. We are disappointed to hear about the issues you experienced during your stay. Rest assured, we are addressing your concerns, such as the room condition and noise disturbances, to ensure they are rectified. Your insights are valued, and our team is committed to improving our guest experience. We hope to have the opportunity to better meet your expectations in the future.Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service

The issues you raise are important to us. Please accept our apologies for any concerns about service.

We are glad you enjpyed your stay with us and hope to see you again soon!

Dear William,Thank you for being our guest recently. We are delighted our hospitable team and high standards of cleanliness left a memorable impression on you; however, we regret that you were not fully satisfied with your experience. Your feedback about our accommodations will be shared internally, as guest comfort and satisfaction are of the utmost importance. It was a pleasure having you here, and we hope to welcome you back in the future for a seamless stay worthy of a perfect rating.Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service.

The issues you raise are important to us. Please accept our apologies for any concerns about service.

We are glad you enjoyed your stay with us and hope to see you again soon!

Dear Anita, While we are happy to have received the opportunity to host you and that you enjoyed our Winter Haven location, we are disappointed we weren't able to provide the positive experience you deserve. If there is anything we could improve to make your stay with us more exceptional, please do not hesitate to reach out. We hope you join us again so we can prove to you that we value our guests' satisfaction.Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service.

Dear Charlotte,We sincerely apologize for the inconveniences and frustrations you experienced during your stay. We take these concerns seriously and investigate the issues you mentioned to ensure we always offer our best. Please know that a professional pest management company routinely services our property to ensure there are no issues. That said, we have notified them of your remarks so that they can ensure everything is as it should be. It's our hope that you will consider reaching out to us at your earliest convenience so that we can connect with you and discuss your stay further.Best Regards,Dee ChristleGeneral Manager

Dear Heidi,I'm truly sorry to hear about the numerous concerns you encountered during your stay. Your experience falls far below the standards we aim to uphold. Rest assured, we take your feedback seriously and will be investigating each of these concerns thoroughly to address them as quickly as possible. Please accept our sincerest apologies for the inconvenience and disappointment you faced. We hope you'll consider giving us another chance, as we're committed to ensuring a vastly improved experience.Best Regards,Dee ChristleGeneral Manager

Dear Kerry,Thank you for sharing your experience with us. We're delighted you found our team welcoming and enjoyed our convenient proximity to Legoland. Your feedback regarding our facilities is also appreciated, and our team will work to improve our aesthetic appeal. We look forward to welcoming you back and showcasing our improvements.Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service.

The issues you raise are important to us. Please accept our apologies for any concerns about service.

Dear Jose, the issues and concerns you have raised are important to us and have been acknowledged with our housekeeping and maintenance staff. We do hope you accept our apologies and give us another chance in the future. Thank you, Dee Christle. General Manager

Dear Marilyn, We're sorry your experience with us wasn't to your expectations. Your issues and concerns will be brought up with our housekeeping staff and do hope you consider giving our hotel another try in the future. My apologies, Dee Christle.

Dear Roy, The issues you raise are important to us. Please accept our apologies for any concerns about service.

The issues you raise are important to us. Please accept our apologies for any concerns about service .

The issues you raise are important to us. Please accept our apologies for any concerns about service .

Thank you for your feed back hope to see yo back soon

Dear Joseph,We're sorry to hear that you didn't have a good time with us overall. The upkeep of our accommodations is one of our top priorities, so it's unfortunate to hear that this wasn't reflected during your recent visit. All of your comments will be discussed internally, and we'll make improvements where necessary. Please consider giving us another chance soon; we're confident we can impress you. Best Regards,Dee ChristleGeneral Manager

Dear Lindsay,Thank you for choosing to stay with us during your recent trip. Our goal is to provide every guest with pristine accommodations and exceptional service, and we offer our sincere apologies if you received anything short of this. We can assure you that what you have described is not typical of a visit to our property. Nevertheless, your comments have been duly noted and will be promptly addressed with our team. We appreciate your feedback and wish you safe travels ahead.Best Regards,Dee ChristleGeneral Manager

Dear Kelley, Thank you for taking a moment to share your feedback. We're happy to hear our friendly staff and tasty breakfast were the highlights of your stay. That being said, cleanliness is our top priority, so we regret to hear there was a lapse in service in your room. Your comments are critical as we work to continually improve where needed. We hope you'll consider staying with us again in the future. Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service .

Dear Janet,It's always a pleasure hearing from our guests. We're glad our clean, comfortable rooms and friendly staff impressed you, and we appreciate your feedback about the outlets. Should you be in the area again, please come back to see us.Best Regards,Dee ChristleGeneral Manager

Dear Thomas,Thank you so much for taking the time to share your thoughts on your recent visit. We're thrilled our hospitable team left a memorable impression on you; however, we apologize for any concerns about the condition of our property. Your feedback will be shared internally to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions down the line.Best Regards,Dee ChristleGeneral Manager

Dear Noemi,We sincerely appreciate your feedback. It's disheartening to hear our accommodations didn't meet your expectations, and we apologize for any lapse in cleanliness you experienced. Rest assured that we'll reflect on your comments as we continue to make changes in the future. Thank you, and we wish you safe and happy travels ahead.Best Regards,Dee ChristleGeneral Manager

Dear Miguel,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about the condition of the property. We'll keep your comments in mind for future updates, and we hope you'll consider staying with us again should you be back in the area.Best Regards,Dee ChristleGeneral Manager

Dear Lesley, We deeply apologize for your unsatisfactory experience. Please be assured that we're taking corrective measures to ensure a more pleasant stay for our guests in the future.Best Regards,Dee ChristleGeneral Manager

Dear Jacheline Vieira,Thank you for leaving us a rating. We are disheartened that we were unable to show you a much better experience than we are known for. Your feedback will be shared with our team to see where we may have fallen short. We hope that you will consider another stay with us so we can provide you with the high level of hospitality we are capable of providing. Best Regards,Dee ChristleGeneral Manager

Thank you and we do hope to see you back soon

Dear Sally,Thank you for taking the time to leave us a review. Our team appreciates you bringing this to our attention. We take pride in providing a comfortable environment for our guests and will note your comments to improve our guest's accommodations. We hope you will consider staying with us the next time you are in the area.Best Regards,Dee ChristleGeneral Manager

Dear Michael,It was a pleasure to welcome you and your wife during your recent stay. We're happy to hear you appreciated our team's excellent service, the convenience of our complimentary breakfast, and that you found beds that fit your preference. However, we're sorry for any issues you encountered with the elevator; we can assure you that it is perfectly safe and receives regular servicing and maintenance, but we value your feedback. Please also accept our apologies for any issues you encountered with your room; we will address the comments you mention internally to ensure improvements are made. We're grateful for your review and hope to exceed your expectations the next time you're in the area.Best Regards,Dee ChristleGeneral Manager

Thank you for your feedback and we hope to see you back soon.

Dear Xavier,Thank you for your recent feedback regarding your stay with us. We sincerely apologize for accommodations that weren't prepared properly for occupancy. We also regret the inconsistencies in hospitality that you experienced. Our team will address the issues you mentioned. That said, we're glad our game room was fun for your kids. We value your comments and hope for a chance to deliver a better stay in the future.Best Regards,Dee ChristleGeneral Manager

Dear Michael,Thank you for your detailed feedback. We're concerned about the aspects of your stay that did not meet expectations, particularly the need for upgrades and maintenance issues like the elevator. We take these matters seriously and will address them to ensure a better experience for all our guests. However, we are pleased you found our breakfast bar satisfactory and the beds comfortable. Your experience provides valuable insights, and we appreciate you bringing these issues to our attention. We hope to have the opportunity to offer you a stay that aligns more closely with the high standards we strive to maintain.Best Regards,Dee ChristleGeneral Manager

Thank you and we do hope to see you back soon

Dear Kendal,We appreciate you taking a moment to express your concerns. Please accept our apologies for any issues you experienced with our elevators, and thank you for your suggestions regarding our accommodations. Your feedback is important to us, and we will use it to improve our operations as needed. Thanks for your comments, and we hope to see you again the next time you are in the area.Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service .

The issues you raise are important to us. Please accept our apologies for any concerns about service .

Dear Diane,Thank you for letting us know about your stay. It is fantastic to hear that you found our staff to be friendly and helpful. We are always striving to improve and will certainly be discussing your comments on the hallway with our housekeeping team to ensure this issue is addressed. Please allow us another opportunity to host you in the future; we want to meet and exceed your expectations. Best Regards,Dee ChristleGeneral Manager

Dear Deborah,We are disappointed to see that you were displeased during your time with us. Please know that our team is always available to ensure that our guests feel comfortable and secure. That said, you can be certain that we will reflect on your comments. We hope to have another opportunity to impress you in the future. Best Regards,Dee ChristleGeneral Manager

The issues you raise are important to us. Please accept our apologies for any concerns about service .

We extend our sincere apologies for the difficulties you encountered during your recent family trip. We regret that your experience did not meet expectations, and we are addressing your feedback to enhance the overall guest experience. We appreciate your understanding and hope for the opportunity to provide a more satisfactory stay in the future.Best Regards,Dee ChristleGeneral Manager

Thank you for staying with us and for your feedback. We are disappointed your visit was not as expected and apologize for any inconvenience. Again, thanks for your comments, and we hope you will consider staying with us the next time you are passing through the area.Best Regards,Dee ChristleGeneral Manager