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Reviews of Economy Suites

2 out of 5
Economy Suites
1901 Cypress Gardens Blvd, Winter Haven, FL

Reviews

4.6
Rating 10 - Excellent. 36 out of 278 reviews" "
Rating 8 - Good. 35 out of 278 reviews" "
Rating 6 - Okay. 31 out of 278 reviews" "
Rating 4 - Poor. 39 out of 278 reviews" "
Rating 2 - Terrible. 137 out of 278 reviews" "

4.8/10

Cleanliness

5.4/10

Staff & service

3.6/10

Amenities

4.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Brandy

Travelled with partner
They gave my room to someone else because i got there after there given time for the lates to check in. In which it dont state on here
Stayed 2 nights in May 2024

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Small but the people made me feel safe
Stayed 2 nights in Feb 2024

2/10 Terrible

Mark

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Vintage ammenities many partially working.
Stayed 1 night in Apr 2024

4/10 Poor

harley, Polk city

Travelled with pets, Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Amenities
The privacy
Stayed 1 night in Mar 2024

2/10 Terrible

Alessandra

Travelled with family, Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is absolutely no way that the 10/10 ratings are not bought. This place is awful, DON'T STAY THERE! I needed a place to just spend the night and the location seemed convenient. This place is awful, there were so many insects and roaches (I have pictures, but reviews here can't have pictures), everything is so old and worn out. It's truly awful, sheets and towels were dirty. Spare yourself. Had I not arrived very late at night I would had gone somewhere else.

2/10 Terrible

Jacqueline

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Terrible place to stay. Don't stay there
Stayed 3 nights in Apr 2024

2/10 Terrible

Roberta

Travelled with family
I made a reservation on Expedia, however when we arrived they said they had no reservation for us and the place looked awful so we found somewhere else. Thank goodness, we didn't arrive late at night!!
Stayed 2 nights in Mar 2024

10/10 Excellent

Ebony

Stayed 1 night in Mar 2024
Response from NIKA on 30 Mar 2024
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

10/10 Excellent

Carlos

Stayed 2 nights in Mar 2024

10/10 Excellent

Daniel

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grea
Stayed 1 night in Mar 2024
Response from NIKA on 30 Mar 2024
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

6/10 Okay

James

Liked: Staff & service
Stayed 4 nights in Mar 2024
Response from NIKA on 30 Mar 2024
Your reviews are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for taking the time to rate us. Your opinion is very valuable to us and we hope you will return on your next travels.

2/10 Terrible

Melody

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was run down! Burn holes in sheets and furniture, the shower was leaking. Towels was worn out and scratchy. Stains on bedding. The ac was horrible and said it needed the filter cleaned but it was screwed shut! The toilet didn’t flush properly. The floor was wet where the ac was. There was roaches. I could go on and on. Tv channels you have to pay for. I didn’t even want to be there. 😭😭😭
Stayed 2 nights in Mar 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tarcio

Stayed 1 night in Mar 2024
Response from NIKA on 30 Mar 2024
From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

2/10 Terrible

Marivic, Humble

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

robert

Disliked: Cleanliness, amenities, property conditions & facilities
Room was dirty walls were filthy needs to be cleaned
Stayed 3 nights in Feb 2024

6/10 Okay

Brandy

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures are a lie. When I got there the person in the office was smoking weed. Smelled like skunk. The room was disgusting. The windows were open to hide the smell and they did not close all they and would not lock. Roaches everywhere, babies and large ones. bed sheets were stained. Bathroom door would not close and latch. The sink was not attached to the wall. the shower head was broken so water went everywhere. There is mold ALL OVER the ceiling in the bathroom. Toilet was dirty and not cleaned from the pervious person. This place needs to be condemned by the health department. I will be making a call.

2/10 Terrible

DeWayne

Did not feel safe
Stayed 1 night in Feb 2024

2/10 Terrible

Ronald

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They refuse to return ur deposit
Stayed 2 nights in Feb 2024

2/10 Terrible

Torriano

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Maria

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

jeff

Disliked: Cleanliness, property conditions & facilities, room comfort
They gave us a space heater and no chanels for my child i payed for 2 nights could only do 1 rusty shower area towel bar came dow. Had 3 people 2 towels
Stayed 2 nights in Feb 2024

4/10 Poor

Stacey

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Room was dirty.. meaning walls and floors
Stayed 1 night in Feb 2024

2/10 Terrible

Denard

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
I will never visit this property again.
Stayed 1 night in Jan 2024

10/10 Excellent

Powell

Stayed 1 night in Jan 2024
Response from NIKA on 30 Mar 2024
Thank you for sharing this experience with us. We truly value you feedback with regards to our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

10/10 Excellent

Danny

Stayed 1 night in Jan 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Unsafe
Stayed 1 night in Jan 2024

2/10 Terrible

Michael, Coral Gables

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs a major renovation. Very outdated.
Stayed 3 nights in Jan 2024

8/10 Good

Brett

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Excellent customer service. Friendly, intelligent and professional employees maintaining a property that has seen better days.
Stayed 1 night in Jan 2024

2/10 Terrible

Edson

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Trust my words, dont stay here
If i could only post the pictures i took from this place. You wouldn’t be fooled like me. Pictures showon arent nothing like the property, this is so far the worst hotel i ever seem in my life. I have been to 3rd wold countries in witch their one star hotel makes this look like a dirt carboard box. Dirty floors, toilet leaks when flushs, broken window locks, smells weed and found a needle under the bead. This took me 10 minutes to go into the room and completely leave this garbage. Shouldn't be in business.
Stayed 2 nights in Jan 2024
Response from Chelle on 15 Jan 2024
Hi Edson, thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our motel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

2/10 Terrible

Amanda

Disliked: Cleanliness, property conditions & facilities, room comfort
Poorest choice I've made so far.
We arrived around 8pm and had to wait while someone rekeyed our room door. Short though 15ish minutes. The inner security chain was removed and the two queen beds, one was the box spring. One was the topper. We did not shower or use the fridge or microwave, their was a roach in the room on the table. We had a 14 hour drive to get there with five more the next day. We slept our 4 hours and got out.
Stayed 1 night in Dec 2023
Response from Chelle on 3 Jan 2024
Hello Amanda, I am very sorry to learn that you found our motel to be less than what you expected and our service to be lacking. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

4/10 Poor

Micheal

Disliked: Cleanliness
Wifi didn't work
Stayed 1 night in Dec 2023
Response from Chelle on 3 Jan 2024
Your reviews are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for taking the time to rate us.We will work on ways to improve our WIFI. Your opinion is very valuable to us and we hope you will return on your next travels.

4/10 Poor

Jonathan

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff were nice and friendly however the bathrooms were in terrible condition, mold mildew and I've never complained about hot water but if it burns your finger tips when you grab the knob it's a problem. Linens had stains, television was in poor condition with about 4 channels. It was a cheapish room at 78dollars and change after tax but I wouldn't recommend this to anyone who wants a clean safe place to shower and sleep.
Stayed 1 night in Dec 2023
Response from Chelle on 18 Dec 2023
Hello Jonathan,Thank you for your assessment of our hotel, and amenities. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide a comfortable stay with fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

2/10 Terrible

Heather

Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Chelle on 11 Dec 2023
Hello Heather, I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

8/10 Good

kenneth

Stayed 1 night in Nov 2023
Response from Chelle on 11 Dec 2023
Hello Kenneth,On behalf of our entire staff, we thank you for choosing our hotel and appreciate your high rating. Our goal is for every guest to have a convenient and accommodating experience. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.

10/10 Excellent

Lisa

Stayed 1 night in Nov 2023
Response from Chelle on 21 Dec 2023
Hello Lisa, Your review is very important to us as we continuously seek ways to improve upon the guest experience in our motel. We thank you for taking the time to rate us. Your opinion is very valuable to us and we hope you will return on your next travels.

6/10 Okay

kenneth

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Nov 2023

10/10 Excellent

Joleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Chelle on 11 Dec 2023
Hello Joleen, From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area!

4/10 Poor

Danica

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Tomas

Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
It was a pleasure staying there, the staff was very accommodating and professional
Stayed 2 nights in Oct 2023

2/10 Terrible

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel is in very poor condition. It needs to be painted. Our toilet was broke and you couldnt flush it. It was not very clean.
Stayed 1 night in Oct 2023

2/10 Terrible

Gail, Foley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet was broken. No soaps or tissues. Horrible decor. Rusty shower bar. Bedspread had bad odor...i couldn't bring it to my face because of the odor. It was a dive.
Stayed 1 night in Oct 2023

2/10 Terrible

Patrick

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lower your expectations!
Where to start... Check in was pretty terrible; they couldn't find reservation that I made through their website, and staff didn't seem very interested in assisting. The room was filled with bugs, fairly dirty, and damp. Bed was nothing more than a boxspring with the slightest layer of padding. Would avoid!
Seriously sparse furnishings
One of the MANY bugs I had to kill
Shower head is set at about 4 feet - prepare to spend entire shower hunched over unless a child
Stayed 1 night in Oct 2023

2/10 Terrible

Bernie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is a dump.
Stayed 1 night in Sep 2023

8/10 Good

James

Disliked: Staff & service
Stayed 1 night in Sep 2023

10/10 Excellent

Lyndsay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Rickey

Liked: Staff & service
The people that work there are amazing only reason I keep coming back
Stayed 2 nights in Sep 2023

2/10 Terrible

Diego

Stayed 1 night in Sep 2023