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Reviews of Hyatt House Winnipeg-South/Outlet Collection

3 out of 5
Hyatt House Winnipeg-South/Outlet Collection
700 Sterling Lyon Parkway, Winnipeg, MB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 721 out of 1010 reviews" "
Rating 8 - Good. 209 out of 1010 reviews" "
Rating 6 - Okay. 40 out of 1010 reviews" "
Rating 4 - Poor. 24 out of 1010 reviews" "
Rating 2 - Terrible. 16 out of 1010 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Pam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent experience. When we checked in, we were served by extremely nice and friendly staff. We had a call to the room to make sure the room was suitable. The breakfast was excellent and all aspects of our stay were pleasant and positive. I recommend this hotel and will be back!
Stayed 1 night in May 2024

4/10 Poor

Robert

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
There wasn’t any shower gel and the TV in the bedroom did not work
Stayed 1 night in May 2024

10/10 Excellent

Sophia

Liked: Cleanliness, staff & service, property conditions & facilities
Was great stay woken up at 1 am from someone loud knocking but was quiet straight after
Stayed 1 night in May 2024

8/10 Good

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities
Loved it
Stayed 1 night in May 2024

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not a great view out the window.
Stayed 1 night in May 2024
Response from Benny on 25 May 2024
Thank you for your feedback regarding your recent stay with us. I’m sorry to hear that the view from your room did not meet your expectations.Should your travels bring you back to Winnipeg, please feel free to mention your preference for a different view to our front desk team. We will do our utmost to accommodate your request and provide you with a more enjoyable experience.Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, helpful, amicably solved an issue. Breakfast was great.
Stayed 2 nights in May 2024
Response from Benny on 24 May 2024
Thank you for the kind words. I will be sure to share it with the team. We hope to welcome you back soon for another great stay.

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Benny on 25 May 2024
Thank you for leaving some feedback. We hope to welcome you back soon for another great stay.

10/10 Excellent

Judy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location
Stayed 2 nights in May 2024
Response from Benny on 24 May 2024
Thank you for taking the time to share your feedback. We're glad you found our location convenient for your travel needs. We look forward to welcoming you back for another great stay.

10/10 Excellent

Gurlal

Stayed 1 night in May 2024
Response from Benny on 24 May 2024
Thank you for taking the time to leave some feedback. We look forward to welcoming you back soon in the near future.

10/10 Excellent

Wilson

Stayed 2 nights in May 2024
Response from Benny on 20 May 2024
Thank you for taking the time to share some feedback. We're glad to see you were satisfied with your stay. We hope to welcome you back in the near future for another great stay.

10/10 Excellent

Kumarkanishkamin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience!
Stayed 3 nights in May 2024
Response from Benny on 24 May 2024
Thank you for taking the time to share your feedback. We're delighted you had a great experience with us. We look forward to welcoming you back soon for another great stay.

10/10 Excellent

Jaime

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in May 2024
Response from Benny on 14 May 2024
Thank you for taking the time to leave your feedback. We look forward to welcoming you back soon for another great stay.

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 1 night in May 2024
Response from Benny on 10 May 2024
Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed your stay with us. We look forward to welcoming you back in the near future for another great stay.

10/10 Excellent

Cassandra

Travelled with family and small children
Liked: Amenities
The property is close to everything from eating places, grocery stores, convenience stores, outlet mall, dollar rama, Walmart. Perfect location. Nice hotel. Only downside for me was i selected it to take my grandkids swimming and the pool was closed the entire stay.
Stayed 4 nights in May 2024
Response from Benny on 8 May 2024
Thank you for taking the time to share your feedback. I sincerely apologize for the closure of the pool. It was necessary for the safety of all our guests. Thank you for your patience and understanding of the matter.

10/10 Excellent

April

Stayed 2 nights in Apr 2024

10/10 Excellent

Corbin

Stayed 2 nights in Apr 2024

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool is closed till May 7, 2024
Stayed 1 night in May 2024
Response from Benny Lau on 4 May 2024
We do apologize for the inconvenience. Thank you for your patience and understanding of the matter.

8/10 Good

Rajdeep

Liked: Cleanliness, staff & service, property conditions & facilities
Its good
Stayed 1 night in May 2024
Response from Benny Lau on 4 May 2024
Thank you for taking the time to share your feedback. We hope to welcome you back soon for another great stay.

10/10 Excellent

Ramandeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet.
Stayed 1 night in Apr 2024
Response from Benny on 29 Apr 2024
Thank you for taking the time to share your feedback. We're delighted to see that you enjoyed all aspects of your stay. We look forward to welcoming you back in the near future for another great stay.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Benny on 29 Apr 2024
Thank you for taking the time to share your feedback. We're delighted to see that you enjoyed all aspects of your stay. We look forward to welcoming you back in the near future for another great stay.

6/10 Okay

janetta, Brittania Bay

Was ok.
Stayed 5 nights in Apr 2024
Response from Benny on 26 Apr 2024
Thank you for taking the time to share your feedback. I'm sorry that we didn't meet your expectations during your stay. We'd appreciate any suggestions you have on how we can improve. Your input is valuable to us, and we want to ensure that our guests have a positive experience.

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Benny on 26 Apr 2024
Thank you for taking the time to share your feedback. We look forward to welcoming you back in the near future.

10/10 Excellent

gary

Liked: Cleanliness, property conditions & facilities
The property and room were in excellent condition. Hall located next to front desk where we checked in had a band playing loud music which made it difficult for us to communicate upon checking in.
Stayed 1 night in Apr 2024
Response from Benny on 26 Apr 2024
Thank you for taking the time to share your feedback. I'm sorry for the inconvenience caused by the loud music during your check-in process. I understand that it can be frustrating to communicate under such circumstances. Thank you for bringing this to our attention. We appreciate your understanding, and we hope to welcome you back for a quieter and more enjoyable stay. If you have any other concerns, please feel free to let us know.

10/10 Excellent

Karen

Stayed 1 night in Apr 2024
Response from Benny on 14 May 2024
Thank you for taking the time to leave your feedback. We look forward to welcoming you back soon for another great stay.

10/10 Excellent

Marlon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Benny on 26 Apr 2024
Thank you for taking the time to share your feedback. We're delighted to see you enjoyed all aspects of your stay. We look forward to welcoming you back in the near future for another great stay.

10/10 Excellent

Caroline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice but incredibly busy.
Stayed 1 night in Mar 2024
Response from Benny on 21 Apr 2024
Thank you for taking the time to share your feedback. We look forward to welcoming you back in the near future.

8/10 Good

WANDA

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfy beds. Only negative was the air conditioning was not working in the exercise room.
Stayed 1 night in Apr 2024
Response from Benny on 19 Apr 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed your stay with us. But we do apologize for the AC not working in the gym. I have informed our maintenance team about the issue. We look forward to welcoming you back in the near future for another great stay!

10/10 Excellent

Ayman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They are great!!!! But the breakfast needs to be improved it’s very poor honestly.
Stayed 2 nights in Apr 2024
Response from Front desk on 18 Apr 2024
Thank you for leaving feedback. We are glad you enjoyed your stay and we will definitely look into improving our breakfast selection.

10/10 Excellent

Xandra

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Its perfect
Stayed 1 night in Apr 2024
Response from Benny on 17 Apr 2024
Thank you for taking the time to share your feedback. We're delighted to see that you enjoyed all aspects of your stay with us. We look forward to welcoming you back in the near future for another great stay.

10/10 Excellent

Michel

Travelled with family
Liked: Amenities
Everything was great !
Stayed 2 nights in Apr 2024
Response from Benny on 14 Apr 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed all aspects of your stay. We look forward to welcoming you back soon for another great stay.

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable hotel to accommodate business and family travel. Rooms are spacious and clean with an excellent arrival check in
Stayed 1 night in Apr 2024
Response from Benny on 13 Apr 2024
Thank you for taking the time to share your feedback. We're delighted to hear that everything met your expectations during your stay. We look forward to welcoming you back soon for another fantastic stay.

8/10 Good

Rossana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Benny on 9 Apr 2024
Thank you for taking the time to leave some feedback. We're glad you enjoyed most aspects of your stay and look forward to welcoming you back soon.

4/10 Poor

Leonora

Travelled with family
Disliked: Cleanliness
Toilet bowl was clogged in the morning, wanted to call receptionist but kids still sleeping. Carpet floors inside the room has stain same as sofa and tv cabinet, not a lot but those stains looks dirty. Service is okay, food breakfast is fine.Overall, experience is not that good, it was just okay.
Stayed 1 night in Mar 2024
Response from Benny on 1 Apr 2024
Thank you for taking the time to share your feedback. We apologize for the inconvenience you experienced with the clogged toilet bowl and the cleanliness issues in your room. It is certainly not the level of service we strive to provide, and we regret any discomfort or frustration this may have caused you. Rest assured, we will address these matters with our housekeeping and maintenance teams to ensure that they are resolved promptly and that similar issues do not occur in the future.

8/10 Good

Eve

Travelled with family
Liked: Amenities, property conditions & facilities
Bigger space. I like the kitchinette.
Stayed 1 night in Mar 2024
Response from Benny on 1 Apr 2024
Thank you for taking the time to share your feedback. It's wonderful to hear that you appreciated the spaciousness of your accommodations and enjoyed the convenience of having a kitchenette in your room. We strive to provide our guests with comfortable and well-equipped accommodations that meet their needs, and we are thrilled that you found these features to your liking.

10/10 Excellent

Sheldon

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in Mar 2024
Response from Benny on 1 Apr 2024
Thank you for taking the time to share your feedback.

10/10 Excellent

Dean

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet and convenient location. Staff at check-in excellent. All staff were wonderful and accommodating. Excellent stay and I’ll be back.
Stayed 2 nights in Mar 2024
Response from Benny on 28 Mar 2024
Thank you for taking the time to share your feedback. We're delighted to hear that we met your expectations in all aspects of your stay. We look forward to welcoming you back soon for another great stay.

10/10 Excellent

Natalie

Stayed 1 night in Mar 2024
Response from Benny on 9 Apr 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed all aspects of your stay and look forward to welcoming you back soon for another great stay.

10/10 Excellent

Amber

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute favourite place to go with the family.
Stayed 2 nights in Mar 2024
Response from Benny on 10 Mar 2024
Thank you for taking the time to share your feedback. Your kind words are great motivation for our team to continue providing excellent service to all our guests. We look forward to welcoming you back in the near future for another great stay.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean & comfortable
Stayed 1 night in Mar 2024
Response from Benny Lau on 8 Mar 2024
Thank you for taking the time to share your feedback. We're delighted to see that you enjoyed all aspects of your stay. We look forward to welcoming you back in the near future for another great stay.

10/10 Excellent

Howard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean and quiet
Stayed 1 night in Mar 2024
Response from Benny on 6 Mar 2024
Thank you for taking the time to share your feedback. We're delighted to hear you enjoyed your stay with us. We look forward to welcoming you back soon for another great stay.

8/10 Good

Lee

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms and close to all amenities
Stayed 3 nights in Feb 2024
Response from Benny on 4 Mar 2024
Thank you for taking the time to share your feedback. We're delighted to see that you enjoyed most aspects of your stay. If you have any suggestions for improvements, please don't hesitate to reach out.

10/10 Excellent

Brooke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Benny on 5 Mar 2024
We're glad to see you enjoyed all aspects of your stay. We hope to welcome you back soon for another enjoyable stay.

8/10 Good

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice & comfortable.
Stayed 1 night in Mar 2024
Response from Benny on 4 Mar 2024
Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed most aspects of your stay. If you have any suggestions for improvement, please don't hesitate to reach out.

10/10 Excellent

Riley

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent on arrival and throughout the building. Safe quiet location
Stayed 1 night in Feb 2024
Response from Benny on 29 Feb 2024
Thank you for taking the time to share your feedback. Ensuring the comfort and satisfaction of our guests is always our top priority, and we're delighted that you had a positive experience during your stay with us.We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.

10/10 Excellent

Sarah

Stayed 1 night in Feb 2024
Response from Benny on 25 Mar 2024
Thank you for taking the time to share your feedback. We're delighted to see that you enjoyed all aspects of your stay and look forward to welcoming you back in the near future.

10/10 Excellent

Abdulgafar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the design of the room, how clean it was. I also really appreciated the person at the front desk at the time calling after checking in to make sure we were okay. The location is beside Rec room, Ikea so there were things to do close by . The gym and pool were clean and comfortable. All round it was a good experience.
Stayed 1 night in Feb 2024
Response from Benny on 23 Feb 2024
Thank you for your feedback. We're glad you enjoyed all aspects of your stay. We look forward to welcoming you back soon.

8/10 Good

terrence

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Benny on 23 Feb 2024
Thank you for taking the time to share your feedback. We're delighted to see that you enjoyed most aspects of your stay. If there's anything that didn't meet your expectations, please don't hesitate to reach out.

6/10 Okay

Jennifer

Stayed 1 night in Feb 2024
Response from Benny on 25 Mar 2024
Thank you for taking the time to share your feedback. We're glad to see that you enjoyed most aspects of stay. If there's anything you would like to share with us on how we can improve our services, we'd love to get your perspective of things.

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Benny on 19 Feb 2024
Thank you for taking the time to share your feedback. We're thrilled to see you enjoyed all aspects of your stay. We look forward to welcoming you back in the near future.

10/10 Excellent

Kaylah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel which rooms are luxurious but also very cosy. Close to lots of things, staff was nice.
Stayed 1 night in Feb 2024
Response from Benny Lau on 17 Feb 2024
Thank you for taking the time to share your experience with us. We're thrilled to hear that you found our hotel beautiful and our rooms luxurious yet cozy. We strive to create a welcoming environment for all our guests.