Exterior

Reviews of Hampton Inn by Hilton Winnipeg Airport/Polo Park

2.5 out of 5

Reviews

8.6

Excellent

Rating 10 - Excellent. 530 out of 1007 reviews" "
Rating 8 - Good. 326 out of 1007 reviews" "
Rating 6 - Okay. 87 out of 1007 reviews" "
Rating 4 - Poor. 31 out of 1007 reviews" "
Rating 2 - Terrible. 33 out of 1007 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ainsley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk agent was Super Friendly and kind. The hotel has severl nice ammenities.
Stayed 1 night in May 2024
Response from Jacques Arnal General Manager on 27 May 2024
Thank you Ainsley, We are so pleased you enjoyed your stay and our amenities. We hope to see you again soon.

10/10 Excellent

Harley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to shopping
Stayed 1 night in May 2024
Response from Jacques Arnal General Manager on 27 May 2024
Harley, Thank you for taking the time to rate your stay. We are happy you enjoyed your stay and had a great shopping trip!

6/10 Okay

Ryan

Liked: Staff & service
Stayed 3 nights in Apr 2024
Response from Jacques Arnal General Manager on 27 May 2024
Ryan, Thank you for taking the time to rate your experience with us. If we can do anything to make your next stay more enjoyable, please let us know.

6/10 Okay

Catherine

Liked: Staff & service
Stayed 1 night in May 2024
Response from Jacques Arnal General Manager on 22 May 2024
Catherine Thank you for taking the time to rate your recent stay with us. If there is anything we can do to make your next stay more enjoyable, please let us know.

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was awesome! Highly recommend
Stayed 2 nights in May 2024
Response from Jacques Arnal General Manager on 21 May 2024
Thank you Tina! I am so pleased you had a great stay. We hope we are your Hotel of choice when visiting our area.

8/10 Good

Stewart

Liked: Cleanliness, staff & service
Found bed uncomfortable personally but otherwise great place to stay. Nice rooms, friendly staff.
Stayed 1 night in May 2024
Response from Jacques Arnal General Manager on 21 May 2024
Thank you Stewart, We have just replaced all of our beds recently and I am sorry that you found it uncomfortable. I will check on the bed in your room to ensure there is no problem. I am happy you liked our rooms and our friendly staff. We hope to have you as our guest again soon!

6/10 Okay

Murray

Travelled with family
Liked: Cleanliness, amenities
I stay at hampton most times and this one often. Little things like the coffee being cold every time my wife or having to chase a staff member for shortages such as no coffee cups then wait a while while they get around to it. Quality control seems to have dropped. Our bathroom didnt have a liquid soap. Again, doesnt sound like a lot, but someone didnt notice 1 of 3 missing
Stayed 3 nights in May 2024
Response from Jacques Arnal General Manager on 21 May 2024
Murray, Thank you for letting me know about these concern. I apologize for the problems you encountered with the coffee, cups and soap. I will ensure this is corrected. I sincerely hope that you will stay with us in the future as we value your business.

6/10 Okay

Patricia

Travelled with family
Liked: Cleanliness
We stayed at this property 6 years ago and had a wonderful experience. This year, in heading back to Winnipeg, we specifically sought out this property. We used the shuttle service, which was timely and the drivers were professional and courteous. It was noted to us upon check-in that the hotel does not provide housekeeping on a daily basis, rather they would provide housekeeping services if requested. We were fine with that; however, in asking the front desk for housekeeping services on a specific day (it was time for the towels to be changed, toiletries to be replenished and garbage collected) and upon returning to the hotel after 6 pm, we found housekeeping did not arrive. In speaking with the front desk, it was noted that housekeeping left at 4 pm. I still asked for supplies and was given them, so we didn't see anyone from housekeeping (even though the sticker on the bathroom mirror indicates daily housekeeping - a source of confusion) for our entire stay, which was 4 nights. The breakfast was good; however, the 'cheese omelet' was only tolerable (you could tell as people weren't eating it). It would be better to offer scrambled eggs daily and change out the meat. The home-made Belgium waffles were great (preferred the blueberry and vanilla and not the lemon). We had to clean our tables and, at times, the food ran out midway through breakfast hours. For any future trips, we will still consider this hotel. We did ask the front desk to ensure to correct these issues.
Stayed 4 nights in May 2024
Response from Jacques Arnal General Manager on 15 May 2024
Patricia, Thank you for taking the time to let me know about your experience. We apologize for the inconvenience caused to you and have immediately made changes to our Housekeeping Policy and upgrades to our Breakfast. We value your patronage and we hope you will stay with us on your next trip to our area so we may demonstrate the changes we have implemented.

10/10 Excellent

Nadine

Travelled with family and small children, Business traveller
Very clean and quiet
Stayed 2 nights in May 2024
Response from Jacques Arnal General Manager on 13 May 2024
Thank you Nadine, We are so happy you had a great stay and found the Hotel clean and quiet. We hope that we may be your Hotel of choice when visiting our area.

10/10 Excellent

Rosaleen, The Pas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Jacques Arnal General Manager on 13 May 2024
Thank you Rosaleen, We appreciate your business and are pleased you had a great stay with us. We hope to see you again soon.

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room. Staff very friendly and helpful. Manager was super nice.
Stayed 1 night in May 2024
Response from Jacques Arnal General Manager on 9 May 2024
Thank you David, We are so happy you enjoyed your stay and our friendly, helpful staff. We hope to see you again soon!

2/10 Terrible

Rodney

Stayed 1 night in May 2024
Response from Jacques Arnal General Manager on 27 May 2024
Rodney, I apologize that you did not enjoy your stay with us. We strive for great customer service and an excellent stay. Please let me know how we may improve.

10/10 Excellent

Mia

Liked: Cleanliness, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024
Response from Jacques Arnal General Manager on 2 May 2024
Mia, Thank you for taking the time to review your recent stay. We are so pleased to hear that you enjoyed your stay and found the hotel comfortable.

10/10 Excellent

Aynslie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jacques Arnal General Manager on 2 May 2024
Aynslie,Thank you for great rating. We are so pleased to see you had a great experience with us. We hope to see you again soon.

4/10 Poor

Helmut

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities
We found hair in the bathroom and the rug had debris on it when we first walked into the room. The hot tub worked intermittently. We let the staff know and they never fixed it. No bacon at breakfast👎 Staff was good.
Stayed 1 night in Apr 2024
Response from Jacques Arnal General Manager on 29 Apr 2024
Helmut, We apologize for the cleanliness issues and have spoken with our Housekeeping Manager to ensure these items are taken care of. We have checked the hot tub and found it working but will also have it checked. Our Breakfast selection changes every day with a assortment of different meat options.

10/10 Excellent

Carlito

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay!!! Hot breakfast is really good! Staff are very good!!!👍👍👍
Stayed 1 night in Apr 2024
Response from Jacques Arnal General Manager on 24 Apr 2024
Thank you Carlito, We appreciate your business and that you took the time to leave us a review. We are pleased you enjoyed your stay and our breakfast. I will pass on your comments to our staff.

2/10 Terrible

john

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Staff was terrible. Untrained, ignorant and a waste of space in a service environment
Stayed 1 night in Apr 2024
Response from Jacques Arnal General Manager on 22 Apr 2024
John,We apologize that you encountered a problem with check in. We unfortunately require a credit card to stay at our property. I realize that you checked in at 3:00 am and the system at the front desk encountered some technical issues. We did try our best to offer a solution by letting you in the room immediately.

8/10 Good

Kristal

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jacques Arnal General Manager on 22 Apr 2024
Thank you Kristal for taking the time to rate your experience with us. If we can do anything to make your next stay more enjoyable, please let us know.

6/10 Okay

Stephane

Liked: Staff & service
There was no fridge or microwave
Stayed 1 night in Feb 2024
Response from Jacques Arnal General Manager on 16 Apr 2024
Stephane, Thank you for taking the time to review your recent stay. We do have fridges and microwaves upon request that we could bring to your room. We are also going to have fridges and microwaves in all our rooms with our upcoming renovations. We hope that you will stay with us on your next stay to Winnipeg.

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jacques Arnal General Manager on 15 Apr 2024
Thank you Maurice, If there is anything we can do to help to make your next stay with us more enjoyable, please let us know.

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly courteous staff. Clean rooms great lobby to enjoy continental breakfast
Stayed 1 night in Apr 2024
Response from Jacques Arnal General Manager on 15 Apr 2024
Thank you Tracey, We are so happy you enjoyed your stay and our friendly courteous staff and our great lobby. We hope to be your hotel of choice when visiting Winnipeg.

8/10 Good

Jerry, Camas

Business traveller
Liked: Cleanliness, staff & service
If you are used to Hampton Inn's this is another as they don't really stand out one from another. But. When was it that maid service became an extra that needs to be requested? Seems like you are putting them out just to expect this service that has always been included. Not just this hotel either.
Stayed 4 nights in Apr 2024
Response from Jacques Arnal General Manager on 15 Apr 2024
Thank you Jerry, We will look into the maid service. We offer every other day service though we can definitely provide daily service. I hope you had a great stay.

8/10 Good

Bryan Ernest

Liked: Cleanliness, staff & service
would have been good to have a small bar fridge
Stayed 4 nights in Apr 2024
Response from Jacques Arnal General Manager on 17 Apr 2024
Bryan,Thank you for your review. We do have fridges and microwaves in some of our rooms and are able to bring one to you upon request. We will be doing renovations to all our guestrooms in he near future and will have fridges and microwaves in all our guestrooms. I hope you had a great stay.

8/10 Good

Kimberley

Stayed 1 night in Apr 2024
Response from Jacques Arnal General Manager on 29 Apr 2024
Kimberley, Thank you for taking the time to rate your recent stay with us. If there is anything we can do to earn a top rating please let us know. We look forward to seeing you again soon.

10/10 Excellent

Lisa

Stayed 1 night in Apr 2024
Response from Jacques Arnal General Manager on 29 Apr 2024
Thank you Lisa for your great rating. We are pleased you enjoyed your stay with us. We hope we may be your Hotel of choice when visiting our area.

8/10 Good

margaret

Liked: Property conditions & facilities
Enjoyed my stay. Very helpful
Stayed 1 night in Apr 2024
Response from Jacques Arnal General Manager on 8 Apr 2024
Thank you Margaret, We are pleased you enjoyed your stay and hope to be your Hotel of choice when visiting our area.

10/10 Excellent

Kathy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is clean and easily accessible to airport. The staff is friendly.
Stayed 1 night in Apr 2024
Response from Jacques Arnal General Manager on 22 Apr 2024
Thank you Kathy, We are so pleased that you had a great stay and loved our location, staff and found the property clean. We look forward to seeing you again.

10/10 Excellent

Colby

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was quiet and clean. The location is a plus for travelers
Stayed 1 night in Mar 2024
Response from Jacques Arnal General Manager on 2 Apr 2024
Colby, Thank you for taking the time to rate and review your stay with us. We are extremely happy that you enjoyed your stay with us and hope to see you again soon.

8/10 Good

Angie

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Enjoyed
Stayed 1 night in Mar 2024
Response from Jacques Arnal General Manager on 1 Apr 2024
Thank you Angie, We are pleased you enjoyed your stay with us. If there is anything we can do to earn a top rating , please let us know. We hope we are your Hotel of choice when visiting Winnipeg.

4/10 Poor

Melissa, winnipeg

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
One staffer ruined my stay. The breakfast area was always out of coffee. On my first day I informed the person at breakfast. They snapped at me saying it’s coming. In the 20 minutes while eating it never came. The next morning no coffee, I didn’t dare say anything about it lol. The next day 1 coffee while I waited for 30 minutes. I saw staff come for coffee and see that there was none at the front, only to go in the back and get their coffee. While us peasants didn’t get any. The next day was the same, I actually did get a half cup but I ain’t counting it as a full cup. I really hope people complained about it. It was terrible to pay that much money, thinking that there was this breakfast bar, that was going to be amazing!
Stayed 3 nights in Mar 2024
Response from Jacques Arnal General Manager on 28 Mar 2024
Melissa, I am so sorry for your experience. I will definitely check int this and speak to the individuals who were working. I hope you enjoyed the food and your room. I will ensure that procedures are followed so that this is taken care of. Thank you for letting me know.

2/10 Terrible

stephanie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
rebooked us in for an extra night called back while out to lunch and said we needed to come grab our luggage as they “didn’t look at the system correctly” and had to change our room after charging us another night.
Stayed 1 night in Mar 2024
Response from Jacques Arnal General Manager on 25 Mar 2024
Stephanie, We apologize that we were unable to keep you in the same room. Due to the large number of Red Cross Refugees we are trying to accommodate all the guests in sufficient rooms. We were only notified that morning of the extension.

10/10 Excellent

Derrick

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 2 nights in Mar 2024
Response from Jacques Arnal - General Manager on 24 Mar 2024
Thank you! We appreciate you taking the time to rate your stay and are so pleased you enjoyed your stay and our breakfast selection. We hope to see you soon!

10/10 Excellent

Jenaya

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I didn’t like I didn’t have a fridge or microwave in my room . But other then that it’s good
Stayed 1 night in Mar 2024
Response from Jacques Arnal - General Manager on 24 Mar 2024
Thank you for your great rating. We will be putting microwaves and fridges in all our rooms with our upcoming renovations.

10/10 Excellent

Terrence, North York

Liked: Cleanliness, staff & service, property conditions & facilities
So close and convenient to the airport!
Stayed 2 nights in Mar 2024
Response from Jacques Arnal General Manager on 21 Mar 2024
Thank you Terrence, We appreciate your business and your great rating.

10/10 Excellent

Klaus

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean up to date rooms and property.
Stayed 1 night in Mar 2024
Response from Jacques Arnal - General Manager on 21 Mar 2024
Thank you Allain’s, We appreciate your great rating and are pleased you enjoyed our clean rooms and property. We hope to see you again soon.

8/10 Good

Rob

Stayed 1 night in Mar 2024
Response from Jacques Arnal General Manager on 8 Apr 2024
Rob, Thank you for taking the time to rate your recent stay. If there is anything we can do to earn a top rating, please let us know. We hope to see you soon!

10/10 Excellent

Ilona, Regina

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet and spacious rooms. Friendly staff
Stayed 2 nights in Mar 2024
Response from Jacques Arnal General Manager on 17 Mar 2024
Thank you IIona, We are so pleased you enjoyed your stay and found our rooms spacious and our staff friendly. We hope to be you hotel of choice when visiting our area.

8/10 Good

Geraldine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jacques Arnal -General Manager on 17 Mar 2024
Geraldine, Thank you for rating your recent stay, If there is anything we can do to make your next stay more enjoyable, please let us know. We hope to see you again soon!

10/10 Excellent

Eileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quite please with check-in, staff and general condition. But this is the second room we have found cold. The room and beds are cold at arrival and it takes forever to warm up. The thermostat was set at 70 at arrival so you would think the room would be comfortable. We set it to 79 to warm it up. The heater cycles on and off normally but doesn’t warm the room appreciably. Room 514 was the same. Whats up.?
Stayed 1 night in Mar 2024
Response from Jacques Arnal General Manager on 17 Mar 2024
Eileen, Thank you for taking the time to rate and review your recent stay with us. We are pleased you enjoyed your stay and our staff. We will check our units and ensure the rooms are warmer and set to 72. We apologize for any inconvenience with the cold temperature. We hope to see you again soon.

10/10 Excellent

Jennifer Rae

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The people working the front desk were amazing. So friendly and seemed genuinely happy to help. The breakfast had a big variety and was vegetarian friendly. The dining area was very modern and clean. Even the coffee was pretty good! My only complaint was that the room itself had a strong floral smell probably from a cleaning agent.
Stayed 1 night in Mar 2024
Response from Jacques Arnal General Manager on 12 Mar 2024
Jennifer, Thank you for taking the time to let us know about your experience during your recent stay. We are so pleased that you enjoyed our amazing front desk staff and breakfast. We look forward to seeing you again soon.

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, very clean. As always friendly service, quiet and great breakfast! My go to stay in Winnipeg.
Stayed 1 night in Mar 2024
Response from Jacques Arnal General Manager on 8 Mar 2024
Thank you Joseph, We appreciate your business and that you took the time to leave us a review. We are so pleased that you enjoyed your stay with us and a great breakfast, friendly service and found the Hotel clean and quiet. We look forward to your next stay with us.

8/10 Good

Ronnie, Dauphin

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Jacques Arnal General Manager on 6 Mar 2024
Ronnie, Thank you for taking the time to rate your recent stay with us.If we can do anything to make your next stay more enjoyable, please let us know.

8/10 Good

Andrea

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We khad a quick but very nice stay
Stayed 1 night in Feb 2024
Response from Jacques Arnal General Manager on 4 Mar 2024
Thank you Andrea, We are pleased you enjoyed your stay with us and we hope you can have a longer visit with us on your next stay.

10/10 Excellent

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were fantastic, friendly, and eager to help. The facilities were clean.
Stayed 8 nights in Feb 2024
Response from Jacques Arnal General Manager on 1 Mar 2024
Anne, Thank you we are so pleased you had a great stay and our staff was fantastic. We hope that you will stay with us again soon.

4/10 Poor

Dwain

Stayed 1 night in Feb 2024
Response from Jacques Arnal General Manager on 29 Feb 2024
Dwain, We apologize for any problems you encountered with your stay. Please feel free to contact us so we may correct any issues you had with your stay.

2/10 Terrible

Norman

Business traveller
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Jacques Arnal General Manager on 26 Feb 2024
Norman,I apologize for any problems you encountered. Please email me at Jacques.Arnal@hilton.com to discuss.Thank you

10/10 Excellent

Gordon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jacques Arnal General Manager on 25 Feb 2024
Thank you for taking the time to rate your recent stay with us. We are so pleased you had a great stay and look forward to your next visit.

10/10 Excellent

Tesla

Stayed 1 night in Feb 2024
Response from Jacques Arnal General Manager on 21 Mar 2024
Tesla, Thank you! We appreciate your great rating and are pleased you enjoyed your stay. We hope that we may be your Hotel of choice when visiting our area.

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jacques Arnal General Manager on 25 Feb 2024
Thank you for taking the time to rate your recent stay with us. We are so pleased you had a great stay and look forward to your next visit.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Staff we nice
Stayed 1 night in Feb 2024
Response from Jacques Arnal General Manager on 25 Feb 2024
Thank you for taking the time to rate your recent stay with us. We are so pleased you had a great stay and look forward to your next visit.