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Rating 10 - Excellent. 400 out of 1006 reviews" "
10 - Excellent
400
Rating 8 - Good. 340 out of 1006 reviews" "
8 - Good
340
Rating 6 - Okay. 135 out of 1006 reviews" "
6 - Okay
135
Rating 4 - Poor. 78 out of 1006 reviews" "
4 - Poor
78
Rating 2 - Terrible. 53 out of 1006 reviews" "
2 - Terrible
53
8.4/10
Cleanliness
8.6/10
Staff & service
7.8/10
Amenities
7.8/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Excellent
Chona
Travelled with family, Travelled with family and small children
Dear David,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
4/10 Poor
Nicolas
Business traveller
22 May 2024
Disliked: Cleanliness
Very stinky rooms. Uncomfortable beds. Lights coming in from corridors
Nicolas
Stayed 2 nights in May 2024
Response from Joe Sacco on 22 May 2024
Dear Nicolas,Thank you for taking the time to share your feedback, please accept my apology for this poor experience. This matter has been shared with the appropriate departments for immediate attention.Your feedback is greatly appreciated.Joe Sacco - Vice President of Operations
6/10 Okay
Phuong
Travelled with family and small children
18 May 2024
Liked: Staff & service
The room was quite humid and damp. (Could be that it's because our room was by the pool?) But that made the comfort level of the room quite poor. The bed (King size and sofa bed) were way too soft and offered no support. Our whole family had a terrible sleep. Also check in time is at 4pm. We arrived after 4 and were still asked to wait as the room wasn't ready yet. It was only a 5 minute wait but at that point it was quarter to 5. We also had breakfast at Aaltos. We were too early for the buffet but that was totally ok for us to order off menu. We weren't told about the 8.99 breakfast special though and ended up paying way more then what we needed to had we known. Staff was really great all across the board here, but I wouldn't recommend a stay as things need alot of updating. Not even for esthetic purposes but for comfort itself. Bathroom was also so small.
Phuong
Stayed 1 night in May 2024
Response from Joe Sacco on 21 May 2024
Dear Phuong,Thank you for taking the time to share your feedback, please accept my apology for any inconvenience during your stay. This matter has been escalated internally for an audit.Your feedback is greatly appreciated.Joe Sacco - Vice President of Operations
Dear Jordan,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.All the best,Joe Sacco - Vice President of Operations
Dear Alyssa,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.All the best,Joe Sacco - Vice President of Operations
Thery a nice hotel but has a pool and jacuzzi it was cold water
Alexandra
Stayed 1 night in Apr 2024
Response from Joe Sacco on 6 May 2024
Dear Alexandra,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.Joe Sacco - Vice President of Operations
Dear Michael,Thank you for taking the time to share your feedback, we look forward too seeing you again.Joe Sacco - Vice President of Operations
10/10 Excellent
Theresa
29 Apr 2024
Theresa
Stayed 1 night in Apr 2024
Response from Joe Sacco on 21 May 2024
Dear Theresa,Thank you for sharing feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
Dear Brittany,Please accept my apology for this poor experience, this has been shared with the appropriate departments.Your feedback is greatly appreciated.Joe Sacco - Vice President of Operations
Dear Issac,Thank you for taking the time to share your feedback, we look forward too seeing you again.Joe Sacco - Vice President of Operations
2/10 Terrible
Sarah
Business traveller
22 Apr 2024
I ordered the jacuzzi suite only to receive a noice complaint as soon as I turned it on
Sarah
Stayed 1 night in Apr 2024
Response from Joe Sacco on 30 Apr 2024
Dear Sarah,Please accept my apology for any inconvenience. We will look into this matter immediately.Your feedback is greatly appreciated.Joe Sacco - Vice President of Operations
6/10 Okay
Katherine
21 Apr 2024
Katherine
Stayed 1 night in Apr 2024
Response from Joe Sacco on 16 May 2024
Dear Katherine,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.All the best,Joe Sacco - Vice President of Operations
10/10 Excellent
Chalena
Travelled with family, Travelled with family and small children, Travelled with group
Dear Brett,Thank you for taking the time to share your feedback, we look forward to seeing you again.All the best,Joe Sacco - Vice President of Operations
It's a theme room, so my father was a little surprised. I booked the room for him because he lives outside the city. The wall mural I was not impressed with. Looked like something a child would like. Everything else was kind of neat. Comfortable bed according to my dad
Sandra
Stayed 1 night in Apr 2024
Response from Joe Sacco on 22 Apr 2024
Dear Sandra,Thank you for taking the time to share your feedback, I apologize for any inconvenience during your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
10/10 Excellent
Julien
16 Apr 2024
Julien
Stayed 1 night in Apr 2024
Response from Joe Sacco on 6 May 2024
Dear Julien,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.Joe Sacco - Vice President of Operations
10/10 Excellent
Chelsea
Travelled with group
15 Apr 2024
Liked: Cleanliness, staff & service
The people were friendly and it was a good experience all around.
Chelsea
Stayed 4 nights in Apr 2024
Response from Joe Sacco on 22 Apr 2024
Dear Chelsea,Thank you for taking the time to share your feedback, we look forward to seeing you again.All the best,Joe Sacco - Vice President of Operations
This is a great facility For inviting kids the pool is good
Daichi
Stayed 1 night in Apr 2024
Response from Joe Sacco on 22 Apr 2024
Dear Daichi,Thank you for taking the time to share your feedback, we look forward to seeing you again.All the best,Joe Sacco - Vice President of Operations
10/10 Excellent
Nadine
14 Apr 2024
Nadine
Stayed 1 night in Apr 2024
Response from Joe Sacco on 22 Apr 2024
Dear Nadine,Thank you for taking the time to share your feedback, we look forward to seeing you again.All the best,Joe Sacco - Vice President of Operations
2/10 Terrible
Erick
8 Apr 2024
Erick
Stayed 3 nights in Dec 2023
Response from Joe Sacco on 30 Apr 2024
Dear Erick,Thank you for taking the time to share your feedback, we look forward too seeing you again.Joe Sacco - Vice President of Operations
It was a great experience for my family. They enjoyed the dinner buffet and swimming part. The rooms are pretty comfy. My children have space to play in the room.
Janette
Stayed 1 night in Mar 2024
Response from Joe Sacco on 4 Apr 2024
Dear Janette,Thank you for taking the time to share your feedback, we look forward to seeing you again.Joe Sacco - Vice President of Operations
Good ! Kids love it here ! Very clean which is my main concern usually !
Melanie
Stayed 1 night in Mar 2024
Response from Joe Sacco on 4 Apr 2024
Dear Melanie,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay. We look forward to seeing you again.Joe Sacco - Vice President of Operations
Dear Cheryl,Thank you for taking the time to share your feedback. We’re delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco- Vice President of Operations
My second time here and still good experience and same good service
Juan Carlo
Stayed 1 night in Mar 2024
Response from Joe Sacco on 25 Mar 2024
Dear Juan Carlo,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
8/10 Good
Jacob
22 Mar 2024
Liked: Staff & service
Jacob
Stayed 1 night in Mar 2024
Response from Joe Sacco on 25 Mar 2024
Dear Jacob,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
Dear Maureen,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
Dear Gordon,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
2/10 Terrible
April
17 Mar 2024
Disliked: Staff & service
No daylight in the beige room which overlooked flat roofs of conference rooms. Lots of hallway noise. Front desk staff were curt, planned to move me to a different room during my planned stay of several nights, and did not show me a receipt or share the total to be credited when I checked out early - I latee received an emailed receipt which fies not fully credit the unused nights. Will not be back.
April
Stayed 4 nights in Mar 2024
Response from Joe Sacco on 25 Mar 2024
Dear April,Thank for taking the time to share your feedback, I apologize for any inconvenience during your stay. Your comments have been shared with the appropriate departments for review.Your feedback is greatly appreciated.Joe Sacco - Vice President of Operations
8/10 Good
Joel
17 Mar 2024
Liked: Cleanliness, staff & service
Joel
Stayed 2 nights in Mar 2024
Response from Joe Sacco on 25 Mar 2024
Dear Joel,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
Dear Mathew,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
10/10 Excellent
Holly
16 Mar 2024
Holly
Stayed 1 night in Mar 2024
Response from Joe Sacco on 11 Apr 2024
Dear HollyThank you for taking time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
8/10 Good
Karlee
Travelled with family and small children
15 Mar 2024
Liked: Cleanliness, staff & service, amenities
Family friendly, staff are very kind and helpful. The carpet and old school bunk beds need to go though.
Karlee
Stayed 2 nights in Mar 2024
Response from Joe Sacco on 25 Mar 2024
Dear Karlee,Thank you for taking the time to share your feedback, your comments have been shared for review.Your feedback is greatly appreciated, we look forward to seeing you again.Joe Sacco - Vice President of Operations
6/10 Okay
andrea wynne
Travelled with family
15 Mar 2024
Liked: Amenities
The place is showing its age but it was ok. Kids enjoyed the piil
andrea wynne
Stayed 1 night in Mar 2024
Response from Joe Sacco on 25 Mar 2024
Dear Andrea,Thank you for taking the time to share, I apologize for any inconvenience during your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
10/10 Excellent
Roderick
15 Mar 2024
Roderick
Stayed 1 night in Mar 2024
Response from Joe Sacco on 11 Apr 2024
Dear Roderick,Thank you for taking time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
6/10 Okay
Norma
Travelled with family
14 Mar 2024
Liked: Staff & service
Property is in need of an upgrade to rooms. It is clean and our king room with bunk beds was very spacious and nice to let kids have their own space. The location was very convenient for us and plenty of free parking. The pool was great for older kids.
Norma
Stayed 2 nights in Mar 2024
Response from Joe Sacco on 25 Mar 2024
Dear Norma,Thank you for taking the time to share your feedback, I apologize for any inconvenience during your stay. Your comments have been shared with the appropriate departments for review.Your feedback is greatly appreciated.Joe Sacco - Vice President of Operations
8/10 Good
Laurie
Travelled with partner
11 Mar 2024
Liked: Cleanliness, staff & service
Child yelling in hallways after midnight
Laurie
Stayed 1 night in Mar 2024
Response from Joe Sacco on 25 Mar 2024
Dear Laurie,Please accept my apology for this unpleasant experience during your stay. Your comments have been shared with the appropriate departments for review.Your feedback is greatly appreciated.All the best,Joe Sacco - Vice President of Operations
Dear Kateryna,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
I asked for a ground floor room queen size and there was only a king available so I was upgraded to king at no additionable cost. I really appreciated that as I had a large suitcase and cannot use an elevator due to being claustrophobic.
Isabella
Stayed 1 night in Mar 2024
Response from Joe Sacco on 25 Mar 2024
Dear Isabella,Thank you for taking the time to share your feedback, we're delighted that you enjoyed your stay.We look forward to seeing you again.Joe Sacco - Vice President of Operations
Dear William,Thank you for taking the time to share your feedback. I apologize for any inconvenience during your visit. Your comments will be shared with the appropriate departments.We look forward to seeing you again.Joe Sacco - Vice President of Operations