Exterior

Reviews of Holiday Inn Winchester Se-Historic Gateway, an IHG Hotel

3 out of 5

Reviews

9.0

Wonderful

Rating 10 - Excellent. 629 out of 1001 reviews" "
Rating 8 - Good. 270 out of 1001 reviews" "
Rating 6 - Okay. 47 out of 1001 reviews" "
Rating 4 - Poor. 41 out of 1001 reviews" "
Rating 2 - Terrible. 14 out of 1001 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Nigel, Killeen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pretty good for a one night stay
Stayed 1 night in May 2024

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very professional and friendly. The room was clean and well equiped with extras
Stayed 1 night in May 2024
Response from rb on 13 May 2024
Dan,Thank you for the kind words. We will share your comments with the staff and we hope to see you again soon!

10/10 Excellent

Keisha

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is great!
Stayed 1 night in May 2024
Response from rb on 8 May 2024
Keisha,Thank you for your kind words, we will share with our staff. We hope to see you again!

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from rb on 8 May 2024
Christopher,Thank you for your rating, we hope to see you again.

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place
Stayed 2 nights in May 2024
Response from rb on 8 May 2024
Jessica,Thank you for the kind words. We are happy to hear that you though the Holiday Inn Se, Historic Gateway was a awesome place, we think so too! See you soon.

10/10 Excellent

Ricky, Ephrata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Romeo

Liked: Cleanliness, staff & service, property conditions & facilities
All good.
Stayed 1 night in May 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from rb on 29 Apr 2024
Thank you for the rating, we hope to see you again.

8/10 Good

Christiane

Travelled with partner
Liked: Amenities
Nice stay. Wo you led appreciate a buffet breakfast rather than a la carte included. Would be faster
Stayed 1 night in Apr 2024
Response from rb on 29 Apr 2024
Thank you for the rating, we hope to see you again. WE will be changing to a buffet next year, as the brand is requiring this of all Holiday Inns. There will still be a cot involved unless you buy a breakfast package.

10/10 Excellent

Mariya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from rb on 29 Apr 2024
Thank you for the rating, we hope to see you again.

8/10 Good

Ole Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from rb on 19 Apr 2024
Thank you for your rating, we hope to see you again.

10/10 Excellent

Laura

Travelled with family and small children
Wonderful staff made for a great stay.
Stayed 1 night in Apr 2024
Response from rb on 19 Apr 2024
Laura, Our staff enjoys interacting with all of our guests and making sure our guests have a clean comfortable stay.

8/10 Good

Ellen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed at this property before on our trips to or from vacationing in the south. Always a great place to stop
Stayed 1 night in Apr 2024
Response from rb on 9 Apr 2024
Ellen,Thank you for choosing the Holiday Inn again, and we look forward to seeing you again.

10/10 Excellent

Don

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This has been our go to hotel in Winchester. However, we will now have to request certain floors since they have become a pet friendly hotel.
Stayed 2 nights in Mar 2024
Response from rb on 9 Apr 2024
Thank you for choosing the hotel, and yes we not accept dogs. We use two floors so we have over 50 percent rooms non pet rooms.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
NA
Stayed 1 night in Apr 2024
Response from rb on 8 Apr 2024
Paul,Thank you for your rating.

10/10 Excellent

Serge

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Mar 2024
Response from rb on 2 Apr 2024
Serge,Thank you for your comment, we hope to see you again.

2/10 Terrible

Louise

Stayed 1 night in Mar 2024
Response from rb on 29 Apr 2024
Louise, we are sorry to hear your stay did not go as expected. This is not the service we typically provide. Please give us a chance again in the future.Thank you

10/10 Excellent

Kristina, Union

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute change because we were looking for a place with a pool. The place we originally booked the pool was down for maintenance. The staff was great and very accommodating with a late check in after a long drive. The staff at breakfast were very friendly and breakfast was good as well. The pool was not as warm as we thought for an indoor pool but we were grateful to be able to use it.
Stayed 1 night in Mar 2024
Response from rb on 1 Apr 2024
Thank you for your comments, we are happy to hear you enjoyed your stay. We typically keep the temp in our pool to about 82 degrees.

10/10 Excellent

MARK

Liked: Cleanliness, staff & service, property conditions & facilities
Clean facilities, restaurant very convenient. Staff very friendly and efficient.
Stayed 1 night in Mar 2024
Response from rb on 22 Mar 2024
Thank you for your comments about the clean hotel and friendly staff.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from rb on 18 Mar 2024
Claire,Thank you for your rating, we hope to see you again.

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel with good amenities unfortunately construction right beside property.
Stayed 1 night in Mar 2024
Response from rb on 12 Mar 2024
John,Thank you for your comments. We do have a new storage facility being built next door as the area is growing more than most. They typically do not start to early or work late.Thank you

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hotel was perfect for our nights stay and breakfest was great.
Stayed 1 night in Mar 2024
Response from rb on 11 Mar 2024
David,Thank you for telling about your stay, and we are happy to hear breakfast was great. Our a la carte service is one of the best in the area.

10/10 Excellent

Raye

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a great stop! Very nice👍
Stayed 1 night in Mar 2024
Response from rb on 5 Mar 2024
Thank you Raye, we hope to see you again.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and quiet. The bed was comfortable and I appreciated the large chair and ottoman in the room. The king room was very spacious.
Stayed 1 night in Feb 2024
Response from rb on 28 Feb 2024
Carol,Sounds like you stayed in one of our king feature rooms, the room are very spacious and the ottoman pulls out into an extra bed, the kids love this room.

10/10 Excellent

Kathleen

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from rb on 28 Feb 2024
Kathleen,Thank you for your rating, we hope to see you again.

6/10 Okay

kavitha, Morrisville

Stayed 1 night in Feb 2024
Response from rb on 23 Feb 2024
Thank you for your rating, we apologize we did not meet your expectations. We hope that you give us another chance so we can show you our normal service

8/10 Good

Melissa

People were very friendly. Newly renovated rooms - no complaints. Would stay again.
Stayed 1 night in Feb 2024
Response from rb on 19 Feb 2024
Thank you for your comments on our rooms and people. We hope to see you again.

10/10 Excellent

kathleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff, clean rooms, wonderful pool and exercise too, delicious free breakfast and cookies, comfy soft beds, great showers.
Stayed 1 night in Feb 2024
Response from rb on 14 Feb 2024
Kathleen, Seems like you had a great stay. We want to thank you for your comments and hope to see you again.

10/10 Excellent

Matthew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 1 night in Jan 2024
Response from rb on 14 Feb 2024
Matthew,Thank you for mentioning our staff, without these outstanding individuals, we would be just another hotel.

10/10 Excellent

John, Hopewell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Aside from the “robot” desk clerk that checked me in this is a great place to overnight when traveling. Very quiet room and comfortable bed.
Stayed 1 night in Jan 2024
Response from rb on 22 Jan 2024
John, Thank you for comments, we will make sure to work with the clerk that checked you in.

10/10 Excellent

stephen

Stayed 1 night in Jan 2024
Response from rb on 14 Feb 2024
Stephen,Thank you for your score.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend
Everyone was friendly. The property was attractive and clean. The bed was very comfortable.
Stayed 1 night in Dec 2023
Response from rb on 22 Jan 2024
Sandra, thank you for your great comments, we enjoy great guests as yourself, and hope to see you again.

10/10 Excellent

mary m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Traveling thru
Nice facilities. Restaurant was a nice surprise; good food and excellent staff.
Stayed 1 night in Dec 2023
Response from rb on 2 Jan 2024
Thank you for your review and we hope to see you again.

2/10 Terrible

Marcie

Stayed 3 nights in Dec 2023
Response from rb on 2 Jan 2024
Marcie,We apologize for the issues and hope we can assist you in the future.

10/10 Excellent

Glenn W.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from rb on 27 Dec 2023
Thank you for your rating, we hope to see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from rb on 27 Dec 2023
Thank you for your rating we hope to see you again.

10/10 Excellent

Tya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Room was clean. The beds were comfortable. The restaurant downstairs was great
Stayed 1 night in Dec 2023
Response from rb on 27 Dec 2023
Thank you for the kind words, we are happy you enjoyed your stay.

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fresh and clean. Staff very respectful and polite.
Stayed 1 night in Dec 2023
Response from rb on 19 Dec 2023
Thank you for your comments and we hope to see you again.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from rb on 5 Dec 2023
Debra, Thank you for your rating, we hope to see you again.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet ..good room size.. bed very comfortable..staff friendly and helpful .
Stayed 1 night in Nov 2023
Response from rb on 20 Nov 2023
Mary,Thank you for your comments, we are happy to provide you with great customer service.

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the nicest property I’ve ever stayed in alongside Rt 81. It was very clean, quiet, and comfortable. Breakfast was very good, with table service and breakfast cooked to order. Also, only a 10 minute drive to Winchester’s historic district.
Stayed 1 night in Nov 2023
Response from rb on 5 Dec 2023
Thomas,Thank you for your comments, the hotel strives to make everyone's stay as comfortable as possible.

10/10 Excellent

Jacques

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from rb on 20 Nov 2023
Jacques,Thank you for the review, we hope to see you again.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, quiet, and friendly hotel. I would definitely recommend this facility.
Stayed 1 night in Nov 2023
Response from rb on 20 Nov 2023
Karen,Thank you for the kind words about our hotel, we hope to see you again.

10/10 Excellent

Leigh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were very nice
Stayed 2 nights in Nov 2023
Response from rb on 20 Nov 2023
Leigh,Thank you for noting your experience with the staff.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean and comfortable. The staff was friendly and helpful. Would definitely stay there again.
Stayed 1 night in Nov 2023
Response from rb on 20 Nov 2023
Mary,We like to thank you for your review, and hope to see you again.

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that it was not loud it was peaceful and no disturbances. Also loved the small bar area nice to sit and unwind
Stayed 1 night in Nov 2023
Response from rb on 14 Nov 2023
Jessica,Thank you for your comments. We are glad you took advantage of the bar area. We also serve breakfast and dinner in our restaurant located in this same area.

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend getaway
Hotel staff was friendly. Room and hotel very clean and comfortable. Definitely would stay here again.
Stayed 2 nights in Nov 2023
Response from rb on 14 Nov 2023
Joe,Thank you for your review. The staff enjoys making sure everyone's staff is clean and comfortable.

8/10 Good

lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really good . The beds were just ok . But I gave back pain so the expectation is high for me . Breakfast was mid but worth 5 bucks . I would stay there again . Price was good .
Stayed 1 night in Nov 2023
Response from rb on 14 Nov 2023
Lisa,Thank you for your comments. We will make sure to share with the staff members. We did go through a renovation just a little over two years and replaced all mattresses. We are sorry to hear about that experience.

6/10 Okay

WILLIAM

For the 3rd time this year, the clerk at check in mis-handled the issue of the breakfast voucher. At first, she failed to offer it to me, or even tell me how much it cost. I asked about it 10 minutes later, and then she said it was too late, it had to have been purchased at check-in. I tried to buy it then with cash, but she refused to even try, saying it was too late. Your breakfast voucher system is flawed and has left me frustrated 3 times this year. I can't pre-order it on Expedia, and the staff keeps goofing up on how to offer it to me at the right time. Also - she told me yesterday that the cost was 5 dollars, and yet another Holiday Inn this year charged me 13.49 for it on the morning I was eating (illegally, until the waitress told me what the rules were). Why the huge difference? You need to train your check in staff to explain this system better and make sure they offer it to people who are not familiar with it. Most other chains, like Hampton Inn, do free breakfast, and have done so for many years.
Stayed 1 night in Nov 2023
Response from rb on 7 Nov 2023
William,Thank you for your taking the time to review your stay. we apologize for the issue with breakfast. We do offer a bed and breakfast rate that typically is 5.00 more than the standard rate, but because you book through a third party it make it more difficult. When staying with Holiday Inn's versus another limited service hotel, the limited service does offer a premade breakfast, whereas we are full service and our breakfast is a la carte and would cost 10-15 unless you purchase the bed and breakfast rate.

10/10 Excellent

Ryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Holly on 5 Nov 2023
Thank you we are glad you enjoyed your stay.Holiday Inn