Lobby lounge

Reviews of Fairfield Inn & Suites by Marriott Wilson

2.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 76 out of 129 reviews" "
Rating 8 - Good. 33 out of 129 reviews" "
Rating 6 - Okay. 9 out of 129 reviews" "
Rating 4 - Poor. 6 out of 129 reviews" "
Rating 2 - Terrible. 5 out of 129 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Chrystie

Travelled with family and small children
Liked: Cleanliness, amenities
Close to I95.
Stayed 1 night in May 2024
Response from Guest Services on 24 May 2024
Chrystie, thank you so much for your review of our freshly renovated hotel!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from GM on 20 May 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience. We want you to love your stay with us.We hope to welcome you again soon.

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good value and clean property.
Stayed 1 night in May 2024
Response from Jeff on 10 May 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience. We want you to love your stay with us.We hope to welcome you again soon.

6/10 Okay

Gloria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I am concerned about the safety for the guests on 1st floor in that the exterior door for the rooms on 1st floor is not always closed and locked. On one instance, a rock was placed inside to keep the door open; on another occasion, the door had not fully closed. This is very concerning!
Stayed 1 night in May 2024
Response from Guest Services on 3 May 2024
Gloria, thank you for leaving us a review and thank you for bringing this to our attention. We will be more vigilant in ensuring guests don't keep the door open. Thank you!

10/10 Excellent

Ellen, Tupper Lake

Liked: Staff & service, property conditions & facilities
Comfy beds, clean, well decorated
Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Ellen, we appreciate your review of our renovated hotel. We hope to see you again soon!

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff who checked us in
Stayed 1 night in Apr 2024
Response from Guest Services on 18 Apr 2024
Jane, we appreciate your review! Thank you.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 16 Apr 2024
Tom, we appreciate you taking the time to review our freshly remodeled hotel!

10/10 Excellent

Jessica

Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Jessica, thank you for leaving us a review. We're glad you enjoyed our new rooms and custom decor. We hope to see you again when your travels bring you back to the area!

10/10 Excellent

FRANK

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and clean. This will be one of our go-tos.
Stayed 1 night in Mar 2024
Response from Jeff on 29 Mar 2024
Thank you so much for your review and response. We want you to love staying with us.

10/10 Excellent

Shavaughn, Fort Belvoir

Travelled with family
Liked: Amenities
Beautiful place
Stayed 1 night in Mar 2024
Response from Jeff on 29 Mar 2024
thank you for your response. We want you love your stay with us!

2/10 Terrible

Curt

Stayed 1 night in Mar 2024
Response from General Manager on 26 Mar 2024
We are sorry about the noise issue that you encountered in your room. In the future, always address the issue with the front desk staff so they can fix the issue at time of the issue. As I attempted to explain to you, whenever going through a 3rd party you should contact them first with billing issues... we cannot change billing when you go through a 3rd party. Thankfully the room was very clean, breakfast was great, and the staff is amazing. I hope you have a great day.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities
Area feels safe, parking is easy, receptionist at front desk is amazing!! Rooms are clean and comfortable. Feel like I’ve found a gem of a hotel while traveling.
Stayed 1 night in Mar 2024
Response from Guest Services on 24 Mar 2024
Jessica, thank you so much for your kind words. We're glad to know you loved our hotel and our new custom renovation. We hope to see you again soon when your travels bring you back to the area!

8/10 Good

Richard

Stayed 1 night in Mar 2024
Response from Guest Services on 16 Apr 2024
Richard, thank you for taking the time to review our freshly remodeled hotel!

10/10 Excellent

WILLIAM

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great time!
Stayed 1 night in Mar 2024
Response from Jeff on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience. We want you to love your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Donna

The property was great for what we needed. It was clean and in a convenient location.
Stayed 1 night in Mar 2024
Response from Guest Services on 14 Mar 2024
Donna, we truly appreciate you taking the time to review our newly remodeled hotel. Thank you so much!

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, great staff
Stayed 1 night in Mar 2024
Response from Guest Services on 3 Mar 2024
Andrew, thank you for your kind words and taking the time to review our hotel. We hope to see you again soon!

10/10 Excellent

Charles

Stayed 1 night in Feb 2024
Response from Jeff on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience. We want you to love your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

susan

Stayed 1 night in Feb 2024
Response from Jeff on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience. We want you to love your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services on 29 Feb 2024
Marc, thank you for your feedback of our newly renovated hotel. We truly appreciate it and hope to see you again soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convienient to 1-95 and restaurants.
Quick, seamless check-in. Respectable free breakfast with lots of oatmeal toppings. You'd think in this part of North Carolina there would be some bacon available, but they did have turkey sausage and at least three redentions of eggs and food coffee and orange juice. In room 207, the toilet mechanism was malfunctioning, but Rachel at the front desk quickly got us transfered to 306. The entire place was spotlessly clean.
Stayed 1 night in Feb 2024
Response from Guest Services on 27 Feb 2024
Mike, thank you so much for taking the time to review our freshly renovated hotel. We hope to see you again soon!

10/10 Excellent

Marc-André

Stayed 1 night in Feb 2024
Response from Guest Services on 28 Feb 2024
Marc-Andre, thank you so much for reviewing our newly renovated hotel!

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place!
The hotel was great for our 1 night stay. Very clean and comfortable. The ladies at the desk were very friendly and helpful. The breakfast had a lot of options. And the woman in charge of the breakfast was so nice. Definitely recommend
Stayed 1 night in Feb 2024
Response from Guest Services on 27 Feb 2024
Helen, thank you for your kind words! We're pleased to learn you enjoyed your stay at our newly renovated hotel.

10/10 Excellent

Gina

Stayed 1 night in Feb 2024
Response from Jeff on 21 Mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience. We want you to love your stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

nancy

Liked: Staff & service, property conditions & facilities, room comfort
Convenient and comfortable
Stayed 1 night in Feb 2024
Response from Guest Services on 20 Feb 2024
Nancy, we appreciate your review of our freshly renovated hotel!

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place to stay
We stayed at the Fairfield Inn on our way south. The building is well kept, front desk staff polite and helpful
Stayed 1 night in Feb 2024
Response from Guest Services on 17 Feb 2024
Sheryl, we appreciate you taking the time to review our freshly renovated hotel!

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in
Stayed 1 night in Feb 2024
Response from Guest Services on 14 Feb 2024
Jo, thank you for taking the time to review our fully renovated hotel. We hope to see you again soon!

10/10 Excellent

Jerry

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Guest Services on 4 Feb 2024
Jerry, thank you for your review of our freshly renovated hotel!

10/10 Excellent

Christopher, Abingdon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall everything is good
Stayed 1 night in Jan 2024
Response from Guest Services on 1 Feb 2024
Christopher, thank you for taking the time to review our freshly renovated hotel, we hope to see you again soon!

10/10 Excellent

Mario

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and I love a clean hotel
Stayed 1 night in Jan 2024
Response from Guest Services on 1 Feb 2024
Mario, thank you for your review!

10/10 Excellent

jeannie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really fantastic stay
Stayed 1 night in Jan 2024
Response from Guest Services on 21 Jan 2024
Jeannie, thank you for your review of our fully renovated hotel!

10/10 Excellent

Viacheslav

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Jan 2024
Response from Guest Services on 11 Jan 2024
Viacheslav, we thank you for taking the time to review our freshly remodeled hotel!

10/10 Excellent

Bob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice room.
Stayed 1 night in Dec 2023
Response from Guest Services on 8 Jan 2024
Bob, we appreciate your review of our newly renovated hotel!

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Overall a very nice, clean place. The bed was a bit uncomfortable. Breakfast was so-so. Great tv in room. Bathroom was basic.
Stayed 1 night in Jan 2024
Response from Guest Services on 8 Jan 2024
Anonymous, thank you for taking the time to drop us a review. We'll look into the concerns you've brought to our attention.

2/10 Terrible

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to I 95.
Stayed 1 night in Dec 2023
Response from Guest Services on 8 Jan 2024
Stephen, we appreciate your review.

8/10 Good

LESLIE

Stayed 1 night in Jan 2024
Response from Guest Services on 8 Jan 2024
Leslie, we appreciate your review of our newly renovated hotel!

8/10 Good

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and convenient
Stayed 1 night in Dec 2023
Response from Guest Services on 3 Jan 2024
Timothy, thank you for your review!

6/10 Okay

Devlyn

Liked: Cleanliness
Disliked: Staff & service, amenities
I would call in advance to double check if the room you are booking is actually available. After driving long hours only to reach the hotel and find the room I booked was not available. I booked a double queen room and was placed in a 1 queen room with a couch. Room was clean, but missing soap and extra sheets/pillows. Manager was rude/blunt and unable to accommodate or provide additional compensation for the mistake. Hotel itself is fine, just the details around it made our stay complicated.
Stayed 1 night in Dec 2023
Response from Guest Services on 3 Jan 2024
Devlyn, we appreciate your review and can understand your concern with not having the booked room type available. We currently do not have any rooms with one queen; however will look into this. Thanks.

10/10 Excellent

Jerrold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay....as expected!
We were making the trip for an event at Wesleyan College and this was the obvious choice based on reviews, pictures, etc. We were very pleased to discover that we made the right choice! Very clean, very friendly, fair rates and the continental breakfast was excellent!! For these and many other reasons we highly recommend this Fairfield Inn in Wilson, NC!
Stayed 1 night in Dec 2023
Response from Guest Services on 29 Dec 2023
Jerrold, we truly appreciate your kind words and are pleased to learn you enjoyed our freshly custom renovated hotel. We hope to see you again soon when your travels bring you back to the Wilson area! Again, thank you so much.

8/10 Good

Lowell

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 28 Dec 2023
Lowell, thank you for taking the time a leave a review. We appreciate it and hope to see you again soon!

10/10 Excellent

Hong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 26 Dec 2023
Hong, thank you for your positive review!

8/10 Good

Glenn

Travelled with family
Liked: Amenities
Stayed 8 nights in Dec 2023
Response from Guest Services on 24 Dec 2023
Glenn, thank you for your review of our newly refreshed hotel!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Services on 24 Dec 2023
Michael, we appreciate your review of our newly renovated hotel!

10/10 Excellent

Anita

Stayed 1 night in Dec 2023
Response from Guest Services on 8 Jan 2024
Anita, thank you for reviewing our newly renovated hotel!

10/10 Excellent

samuel

Stayed 1 night in Dec 2023
Response from Guest Services on 10 Dec 2023
Samuel, thank you for your review!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Guest Services on 10 Dec 2023
James, we appreciate your positive review!

10/10 Excellent

Jane

Stayed 1 night in Nov 2023
Response from Guest Services on 10 Dec 2023
Jane, we appreciate your review and hope to see you again when your travels bring you back to the area!

8/10 Good

Bertha

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were very comfortable
Stayed 3 nights in Nov 2023
Response from Guest Services on 28 Nov 2023
Bertha, thank you for your positive review!

10/10 Excellent

reshell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased with our stay for the Thanksgiving holiday. I really like how nice and clean the hotel was. This is my go to place when I’m in Wilson visiting my family.
Stayed 1 night in Nov 2023
Response from Guest Services on 28 Nov 2023
Reshell, we are pleased to know you enjoyed your stay at our fully renovated hotel. We hope to see you again soon!

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Guest Services on 24 Dec 2023
Rebecca, we are pleased to know you enjoyed your stay at our freshly renovated hotel!

6/10 Okay

Katie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Nov 2023
Response from Guest Services on 28 Nov 2023
Katie, thank you for your review!