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Reviews of Mountain Brook Lodge

2 out of 5
Mountain Brook Lodge
5712 NYS Route 86, PO Box 445, Wilmington, NY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 389 out of 636 reviews" "
Rating 8 - Good. 190 out of 636 reviews" "
Rating 6 - Okay. 32 out of 636 reviews" "
Rating 4 - Poor. 14 out of 636 reviews" "
Rating 2 - Terrible. 11 out of 636 reviews" "

9.0/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

Brian

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff is polite.
Stayed 2 nights in Apr 2024

2/10 Terrible

Jennifer

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It seems like no one works at this property. The office is never open, and if you look through the window, you can see it is abandoned; there is no staff on site at any time of day as far as I can tell. I have no issue with having a contact-free check in, but that was not communicated prior to my stay nor was there any signage at indicating this. There was a sign with a phone number for “assistance,” unfortunately, this location is in an area with limited cell service, so completing a call was challenging. The wi-fi was down and with nobody on site there was no way to see if it could be fixed. The condition of this property is terrible. There were old cigarette butts outside of my room, and clearly no one had swept the walkway for a very long time. I would not recommend staying here at all.
Stayed 1 night in Apr 2024

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very cute and very clean room! Nice thick towels and cotton bed sheets. But NO WI-FI as advertised
Stayed 1 night in Apr 2024

6/10 Okay

Silvia

Liked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

ZHENYU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was exactly as it appeared in the photos. Classic Adirondack feeling spot. Awesome location to Whiteface skiing and a restaurant in walking distance. Owner answered our check-in phone call immediately. Would stay again.
Stayed 3 nights in Feb 2024

2/10 Terrible

Elke

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We stay in motels quite often and know not to expect too much. We are easily pleased. This motel, however, was such a disappointment, I just have to warn other potential guests. We booked for two adults and a child and there was supposed to be a queen bed and a twin futon. The futon was not a futon nor was it a twin. It had a hard metal bar in the middle and was incredibly uncomfortable. We asked for more blankets which we put on the futon but it remained too hard to sleep on. The bed wasn’t much better. I don’t know how old the mattress was but the middle was so so sunken in that my husband ended up sleeping on floor. We booked two nights and barely slept a wink. The place is under construction, so there is no dining room nor is there staff available to help. If that wasn’t bad enough, the mold in the shower was incredibly. And there was zero water pressure. It was probably for the best that due to a lack of light in the bathroom we had to shower in the dark. And it wasn’t cheap either, altogether we spent 300 dollars for two nights. If someone had been available when we checked out at 10 am, I would have demanded my money back. But the office was closed. To the new owners: this place needs much more than a few new curtains, Adirondack themed quilts, and fluffy towels. Start with new beds and new showers. I don’t know what the other rooms look like, but room 12 is unacceptable.
Stayed 2 nights in Feb 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024

2/10 Terrible

Zae

Disliked: Cleanliness, staff & service, property conditions & facilities
Vile, disgusting, infested with mice and bed bugs. Management does not care. I stayed at the Mountain Brooke Lodge from February 2-4, 2024. It was clear this motel was cheap for a reason when I learned that you can’t use the microwave and heater at the same time without tripping the breaker, and that there was no warm water. I could have dealt with this, but when I found mouse droppings all over the place, I was disgusted. I didn’t spend much time here so I didn’t notice it until the evening of the second day, but it was EVERYWHERE. In the bathroom, on the sink, on the desk next to the coffee machine, all over the furniture. It was absolutely vile, I can’t believe I had to sleep here. I notified management when I left and thought that would be the end of it. When I got home, however, I opened my suitcase to find not only MORE mouse droppings but also bedbugs. I called management and they said they found no evidence of mouse droppings or bedbugs and thus could only offer me a partial refund. Not sure if they were lying or just didn’t actually clean, but these pictures clearly show otherwise. There were a lot more mouse droppings than just what’s in these pictures, but at this point I just wanted to get out of there. They also told me they had rented out my room to another person shortly after I left, not even taking time to have an exterminator check it out. This place is filthy and management does not care about your health/safety

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
These are not luxury accommodations. You should know that already from looking at the photos. Adjust your expectations accordingly. You can't pay these prices and expect the Hilton. What it is, is a nice, clean reasonably appointed room for a good price. You will not fear for your life from outside incursion nor from virulent bacteria growing inside. The sheets do not move on their own, and no science experiments take place in the shower. You will not need a tetanus shot after a night here. You want a reasonably priced, clean room you don't have to worry about, this place is all about it. Like a good radial tire, it's just doing its job so well you don't have to think about it. As a bonus, you're not lining the pockets of some billionaire. Your money goes to human people. That should be enough to tip the scales right there. Also, skip the foo-foo breakfast place in town. Go instead to the Downtown Diner, right next to it. You'll see why.
Stayed 1 night in Feb 2024

2/10 Terrible

Justin

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

Valerie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitley be back!
Stayed 2 nights in Feb 2024

4/10 Poor

Sarah

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Josh

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing fancy- but perfect for a little boys trip to Whiteface! Close and convenient and everything you need.
Stayed 1 night in Jan 2024

8/10 Good

Patricia

Business traveller, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice Adirondack getaway. Microwave and refrigerator in the room was very convenient. My only complaint was there was hair on the shower walls and in the drain from previous people. Very quiet and peaceful environment
Stayed 2 nights in Jan 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect motel for exploring the Adirondacks or skiing at Whiteface.
Stayed 4 nights in Dec 2023

10/10 Excellent

Cristen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners and staff were super friendly and helpful. Motel is under renovations but they made sure we were aware ahead of time. Rooms that are currently available are cute and comfy and had everything we needed. We can't wait to see the motel when renovations are complete as it already has lots of charm with "Adirondack" type decor.
Stayed 2 nights in Oct 2023

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Esperanza

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Enjoyed our stay there :)
Stayed 2 nights in Oct 2023

10/10 Excellent

Michelle

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and cute, and the staff were very friendly.
Stayed 2 nights in Oct 2023

10/10 Excellent

Mary-Chris

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for an enjoyable stay! It was a comfortable place to stay. 😊
Stayed 2 nights in Oct 2023

8/10 Good

Chelsy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My girlfriend and i really enjoyed our stay. Nice location with things to do. I met the property owner and had an enjoyable conversation. The only issue was the uncomfortable bed. I believe the owner had just purchased the property and will make the adjustment in time. We would visit again
Stayed 3 nights in Sep 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

6/10 Okay

James

Travelled with family
Liked: Staff & service
On main road
Stayed 2 nights in Aug 2023

10/10 Excellent

Ghislaine

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Every year we come here because we like the quiet atmosphere that is also friendly. Some update is in the future.
Stayed 3 nights in Aug 2023

6/10 Okay

Kristen

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Cozy mountain rooms and nice staff. Disappointed there was no warning the pool was completely drained when website said it was open all summer.
Stayed 1 night in Aug 2023

8/10 Good

rockwell

Stayed 2 nights in Aug 2023

8/10 Good

Rita

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean quite and comfortable..
Stayed 2 nights in Aug 2023

8/10 Good

Tom

Business traveller
Liked: Staff & service
Disliked: Amenities
Owners are nice folks working to rebuild kind of a iconic motel. I like to support them when I can and unfortunately for my next trip, they were sold out (good for them). Nothing fancy, but comfortable and I always sleep well, there.
Stayed 2 nights in Jul 2023

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

4/10 Poor

Robert

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Run down. Noise. Outdated. Will not return.
Stayed 3 nights in Jul 2023

10/10 Excellent

Thomas

Stayed 1 night in Jul 2023

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, staff & service
We enjoyed our stay at the Mountain Brook Lodge while spending some time hiking and exploring Lake Placid. My children loved the bunk beds and the room was very clean and comfortable. The motel needs a bit of TLC and it appears that there is some work being done to upgrade things. The outward appearance is a bit rough around the edges, but the room itself had everything we needed and was charming. It seems the staff really took pride in the cleanliness of the rooms and everyone we interacted with was friendly and helpful. Overall, a great visit and a nice stay!
Stayed 2 nights in Jul 2023

6/10 Okay

Tom

Stayed 1 night in Jul 2023

8/10 Good

Leighann

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2023
Response from Benjamin on 19 Jul 2023
Thank You very much! we hope you come back!

10/10 Excellent

Lev

Stayed 2 nights in Mar 2023

10/10 Excellent

Kayleigh

Stayed 1 night in Mar 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
A cozy place and a throwback to another time. Run by friendly folk who care about their guests and property.
Stayed 1 night in Mar 2023

4/10 Poor

Michael

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
A clean budget hotel
The hotel is dated and a little worn but clean. Checkin was straight forward and without hassle. The beds were just ok comfort wise. I was here with my son to go hiking and it was good for that.
Stayed 2 nights in Mar 2023

10/10 Excellent

Megan

Travelled with family
Liked: Cleanliness
Great
Stayed 1 night in Mar 2023
Response from Alicia on 12 Mar 2023
Thanks Megan!

10/10 Excellent

Lilla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a little cute place to stay. It was clean and cozy. Easy check in and out.
Stayed 2 nights in Mar 2023
Response from Alicis on 7 Mar 2023
Thanks Lilla!

10/10 Excellent

Mike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly folks! Great location!
Stayed 2 nights in Feb 2023
Response from Alicia on 7 Mar 2023
Thank you Mike!Enjoyed meeting you

8/10 Good

Sarah

Stayed 2 nights in Feb 2023

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities
Alicia was super friendly and accommodating late arrival and early check out. Great location if skiing at Whiteface.
Stayed 1 night in Feb 2023
Response from Alicia on 17 Feb 2023
Thanks Adam! Glad you had a nice stay!Take care

10/10 Excellent

Sergey

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant staff, clean, campfire
Stayed 2 nights in Feb 2023
Response from Alicia on 7 Mar 2023
Thank you Sergey!

10/10 Excellent

Nina

Stayed 1 night in Feb 2023
Response from Alicia on 7 Mar 2023
Thank you Nina!