Desk, free WiFi, bed sheets

Reviews of Motel 6 Willows, CA

2 out of 5
Motel 6 Willows, CA
452 N Humboldt Ave, Willows, CA

Reviews

8.0

Very good

Rating 10 - Excellent. 236 out of 634 reviews" "
Rating 8 - Good. 242 out of 634 reviews" "
Rating 6 - Okay. 86 out of 634 reviews" "
Rating 4 - Poor. 35 out of 634 reviews" "
Rating 2 - Terrible. 35 out of 634 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on 7 May 2024
Dear Douglas, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards,Customer Care Team

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Willows is a small very quiet town. Motel is good, only complaint would be black out curtains didn’t work very well. Decent bed, bathroom, counter space, plugs. Just a stop over for me, Black Bear Dining across the street.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 7 May 2024
Dear Martin, we appreciate you choosing our motel for your stay in Willows! It's great to hear that you found our accommodations to be satisfactory overall. We apologize for any inconvenience caused by the blackout curtains not working as expected. Your feedback helps us identify areas for improvement, and we'll look into handling this issue promptly. We hope you had a pleasant stopover and enjoyed your meal at Black Bear Dining. If you're ever passing through Willows again, we'd love to welcome you back for another comfortable stay!

10/10 Excellent

Rick

Travelled with pets, Travelled with partner
A brand new room! Perfect!
Stayed 1 night in Apr 2024
Response from Customer Care Team on 26 Apr 2024
Dear Rick, we're delighted to hear that you enjoyed your stay in our brand-new room! Providing a comfortable and pleasant experience for our guests is our top priority, and we're thrilled that you found everything to your satisfaction. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back for another perfect stay in the future!Best Regards,Customer Care Team

8/10 Good

shaun

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was ok for a cheap place to stop after a long drive from san diego to portland. The mosquitoes in willows are unbelievable
Stayed 1 night in Apr 2024
Response from Customer Care Team on 24 Apr 2024
Dear Shaun, thank you for sharing your feedback with us. We're glad to hear that our hotel provided a convenient and affordable place to stop after your long drive from San Diego to Portland. However, we're sorry to hear about the issue with mosquitoes in Willows. While it's not within our control, we understand that it can be frustrating and inconvenient. We appreciate your understanding and hope that the rest of your journey was pleasant. If you have any other concerns or if there's anything else we can assist you with, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back in the future under better circumstances.Best Regards,Customer Care Team

2/10 Terrible

Ronald

Stayed 3 nights in Apr 2024
Response from Customer Care Team on 3 May 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Excellent

Russell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and well kept. We are seniors and it was a good choice and would stay there again. Very basic but the price is right and McDonlds is close for breakfast.
Stayed 1 night in Apr 2024
Response from Customer Care Team on 12 Apr 2024
Dear Russell, we're delighted to hear that you found our hotel clean and well-kept and that it suited your needs as seniors. Providing a comfortable and affordable stay is important to us, and we're glad to hear that you would consider staying with us again. Thank you for your positive feedback, and we look forward to welcoming you back in the future. If there's anything specific you'd like us to improve or add to enhance your experience, please feel free to let us know.

10/10 Excellent

Cameron, Indianola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Motel 6 is doing a very nice renovation/update of the rooms. Very nice, light and bright. I frequently stay here and like the updates. Great staff, very pleased.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 26 Mar 2024
Dear Cameron, thank you for your continued patronage and for taking the time to share your positive experience with us. We are delighted to hear that you appreciate the renovations and updates we have made to our rooms. Providing a comfortable and enjoyable stay for our guests is our top priority, and we are thrilled that our efforts have met your expectations. Your kind words about our staff are also greatly appreciated, and we will be sure to pass along your compliments. We look forward to welcoming you back again soon for another pleasant stay at Motel 6.Best Regards,Customer Care Team

2/10 Terrible

Danny

Disliked: Amenities
Staff was very rude when I tried staying for one more night.
Stayed 1 night in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear Danny, thank you for sharing your experience, and we sincerely apologize for the inconvenience you encountered during your attempt to extend your stay. We regret any rudeness displayed by our staff and assure you that this is not reflective of our usual standards. We take this matter seriously and will share it with our team to ensure a more courteous service in the future. Regarding the amenities, we appreciate your feedback and would love to learn more about specific aspects you found lacking. We are constantly working to enhance our offerings, and your insights are invaluable. Please feel free to reach out to our team directly, so we can handle your concerns promptly and strive to make your next stay more enjoyable. We appreciate your understanding and look forward to the opportunity to regain your trust.Warm regards,Customer Care Team

10/10 Excellent

Saul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities
No comment
Stayed 1 night in Mar 2024
Response from Customer Care Team on 5 Mar 2024
Dear Dennis, thank you for taking the time to share your brief feedback with us. We regret that your experience did not meet your expectations, and we would greatly appreciate any additional details you may provide to help us understand how we can improve. Our goal is to ensure every guest has a positive and memorable stay, and your insights are important to us. Please feel free to contact our team directly if there are specific areas we can handle or enhance to make your next visit more enjoyable. We value your feedback and hope to have the opportunity to better serve you in the future. Thank you for choosing our hotel.Warm regards,Customer Care Team

6/10 Okay

Shellie

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities
The property was very basic. Bring your own towels and pillows because the ones provided to you are small and well worn out.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 5 Mar 2024
Dear Shellie, thank you for sharing your feedback with us. We appreciate your honesty and apologize for any inconvenience you experienced with the towels and pillows. Your comfort is important to us, and we take your comments seriously. We will handle these issues with our housekeeping team to ensure improvements are made. If there is anything else you would like to bring to our attention or if you have additional suggestions, please feel free to reach out. We value your input and hope to have the opportunity to better serve you in the future.

10/10 Excellent

robert

Liked: Cleanliness, staff & service, room comfort
One of the cleanest motels Motel 6s
The room was very clean. I am picky so i check for the uglies before bedding down.
Stayed 1 night in Feb 2024
Response from Customer Care Team on 22 Feb 2024
Hi robert,Thank you for choosing to stay with us and for your positive feedback. We're thrilled to hear that you found your room exceptionally clean. We understand the importance of cleanliness, and we're glad that we were able to meet your standards. Your comfort and satisfaction are our top priorities, and we're delighted that you had a pleasant experience during your stay. If there's anything else we can do to enhance your experience or if you have any specific preferences for your next visit, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay soon!Kind regards,Guest Experience Team

10/10 Excellent

FREDERICH, Campbell River

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely return to this hotel. Staff were lovely. 😊
Stayed 1 night in Feb 2024
Response from Customer Care Team on 13 Feb 2024
Dear Frederich, thank you for your kind words and positive feedback about our hotel staff. We are delighted to hear that you had a pleasant experience during your stay. Our team works hard to provide exceptional service, and it is rewarding to know that we have succeeded in making your visit enjoyable. We appreciate your recommendation and look forward to welcoming you back to our hotel in the future.

6/10 Okay

Gregg

Liked: Cleanliness, staff & service, room comfort
room 203 needs the bathroom door fixed so that it stays open. other than that, typical motel 6 ;-)
Stayed 4 nights in Jan 2024
Response from Customer Care Team on 13 Feb 2024
Dear Gregg, thank you for choosing Motel 6, and for bringing the issue with the bathroom door in room 203 to our attention. We apologize for any inconvenience this may have caused during your stay. Our maintenance team will promptly handle the concern to ensure that the door stays open as intended. We appreciate your feedback and hope to have the opportunity to serve you again, providing an even more comfortable experience.

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Customer Care Team on 2 Feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Economy stay
Cheap economy room was great for our trip. I would stay again. Nothing special but very convenient.
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear guest, thank you for choosing to stay with us and for taking the time to share your experience. We're glad to hear that our economy room met your needs and provided convenience during your trip. We appreciate your feedback and look forward to welcoming you back for another stay in the future. If there's anything specific you'd like to see improved upon your return, please don't hesitate to let us know. Safe travels!

8/10 Good

Gretchen

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Customer Care Team on 29 Jan 2024
Dear Gretchen, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards,Customer Care Team

8/10 Good

Brandon

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Customer Care Team on 12 Jan 2024
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best Motel 6's I've ever stayed at
This place felt like a luxury hotel, compared to some of the Motel 6's I've stayed at. I usually stay in one on a road trip, when I'm traveling with my dog. This one had a supremely comfortable bed, ample space, and astoundingly, a shower with ample hot water and great water pressure! Really a nice surprise and one I will return to if I'm passing that way again.
Stayed 1 night in Dec 2023
Response from Brand Experience Team on 8 Jan 2024
Hi CharlesThank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon. Lilith#Team6

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from Makayla!
A young woman by the name of Makayla helped me check into my room. I was very happy with her service and professional greeting. Her greeting and great smile made me feel comfortable checking in. For the money this is the best $ deal. There are 3 or 4 more hotels in the same area and they were alot higher cost wise. Best 🚿 shower in a hotel also!
Stayed 1 night in Dec 2023
Response from Customer Care Team on 19 Dec 2023
Dear Robert, thank you for taking the time to share your positive experience with us! We're delighted to hear that Makayla provided you with exceptional service during your check-in. Our team takes great pride in ensuring our guests feel welcomed and comfortable from the moment they arrive. It's wonderful to know that you found value in our offerings compared to other hotels in the area. We're also thrilled that you enjoyed the shower experience in your room – guest comfort is paramount to us! We'll be sure to pass along your kind words to Makayla and the rest of our team. We look forward to the opportunity to welcome you back for another enjoyable stay.

8/10 Good

BRADLEY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good value for the money in all respects. I recommend this establishment to all budget travelers: it is the best Motel 6 I have stayed in yet.

8/10 Good

Patricia, Seattle

Liked: Cleanliness, staff & service
Fine
Stayed 1 night in Dec 2023
Response from Customer Care Team on 12 Dec 2023
Dear Patricia, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Customer Care Team

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Beat my expectations by a mile.
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Eric, we're thrilled to hear that we exceeded your expectations! Providing a positive and memorable experience for our guests is always our goal, and we appreciate your feedback. If there's anything specific that stood out to you or if you have any suggestions on how we can continue to improve, please feel free to share. Your input is valuable to us, and we look forward to the possibility of hosting you again in the future. Thank you for choosing to stay with us!

10/10 Excellent

Rafael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Rafael, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

10/10 Excellent

Harold

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value & Location
Friendly service, well maintained, close to I-5 and many dining options. Will definitely stay again when passing through the Sacramento Valley.
Stayed 1 night in Nov 2023
Response from Customer Care Team on 5 Dec 2023
Dear Harold, thank you for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed friendly service, found the property well-maintained, and appreciated its convenient location near I-5 and various dining options. We look forward to welcoming you back when you pass through the Sacramento Valley. If there's anything specific you enjoyed or if there's anything else you'd like to share, please feel free to let us know. Your feedback is valuable, and we appreciate your choice to stay with us. Safe travels!

8/10 Good

T Derrien

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023
Response from Customer Care Team on 23 Nov 2023
Dear Derrien, thank you so much for your valuable feedback. It gives us immense pleasure to understand that you were happy with your stay and we look forward to hosting you soon! Best Regards,Customer Care Team

8/10 Good

Haru

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 21 Nov 2023
Dear Haru, thank you for your generosity with the rating. We are glad that you had an enjoyable occasion with us, and we look forward to having you back with us again. Best Regards,Customer Care Team

10/10 Excellent

Dhinakaran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 14 Nov 2023
Dear Dhinakaran, thank you so much for your stellar rating! This means a lot to us. We hope you enjoyed your visit and look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Customer Care Team on 7 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Customer Care Team on 7 Nov 2023
Dear Anthony, we appreciate the awesome rating that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!

10/10 Excellent

Maxwell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice little place. A surprise
Stayed 1 night in Oct 2023
Response from Customer Care Team on 3 Nov 2023
Dear Maxwell, thank you for your brief but positive feedback! We're glad to hear that you had a pleasant surprise during your stay at our hotel. If you have any specific comments or suggestions to share, please feel free to let us know. We value your feedback and look forward to hosting you again in the future.

8/10 Good

Kristyn

Travelled with family
Liked: Cleanliness, staff & service
Friendly staff, clean, checked in late, fixed a mistake on the charges right away. The only complaint really was upstairs guest were super noisy and so were our neighbors.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 3 Nov 2023
Dear Kristyn, we appreciate your feedback about your stay at our hotel. We're pleased to hear that our staff was friendly and attentive, and we're glad that we could promptly handle and resolve any issues with your charges. We apologize for the noise disturbances caused by other guests, and we understand that this can be frustrating. We strive to provide a comfortable and enjoyable experience for all our guests, and we're sorry for any inconvenience caused. Your comments help us improve our services, and we hope to have the opportunity to serve you again in the future.

10/10 Excellent

Kelli

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Short walk to coffee, food and shopping. You’ll need to let them know in advance if you can’t get up a flight of stairs. I did not and there was not an offer to change me to the 1st floor.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 31 Oct 2023
Dear Kelli, thank you for taking the time to share your feedback about your recent stay at our hotel. We're delighted to hear that you had a great stay and enjoyed the convenient location. We apologize for the inconvenience you faced regarding the stairs. Our team is always ready to assist guests in finding a suitable room based on their needs, and we regret this was not the case during your stay. Your comment has been noted, and we will work to ensure better assistance in the future. We appreciate your valuable input, and we look forward to welcoming you back on your next visit. If you require any special accommodations or have any other requests, please don't hesitate to let us know.

10/10 Excellent

Alta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Customer Care Team on 2 Nov 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

4/10 Poor

John

Liked: Staff & service
Disliked: Cleanliness
The room is basic and mostly clean as expected. The nonsmoking room I got had a faint smell of smoke as well a cigarette burn on the bed cover.
Stayed 1 night in Oct 2023
Response from Customer Care Team on 20 Oct 2023
Dear John, thank you for sharing your feedback with us. We're glad to hear that your room was mostly clean as expected, but we apologize for any lingering smell of smoke and the cigarette burn on the bed cover. We take these issues seriously, and we'll handle them to ensure a better experience for future guests. If you choose to stay with us again, we hope to provide you with a more satisfactory experience. Your input is valuable, and we appreciate your comments.

10/10 Excellent

Suzanne

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
I love how it’s all like new. I love coffee in the morning and it’s close to many food choices.
Stayed 4 nights in Sep 2023
Response from Customer Care Team on 17 Oct 2023
Dear Suzanne, thank you for your positive feedback! We're glad to hear that you love the fresh and new feel of the place. It's great that you can enjoy a cup of coffee in the morning, and the proximity to various dining options is a convenient feature. We look forward to hosting you again in the future, and if you have any more comments or suggestions at that time, please feel free to share.

10/10 Excellent

sunny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Go To Motel 6. Many motel 6's are sketchy. This Motel 6 is a gem. Time your travels to sleep over at Willow. I am a sole woman traveler who feels her vehicle and trailer is safe as well as myself. There are no vagrants. The facility is spot on clean ( so show respect as well please), the rooms are impeccably clean, and very quiet with thick walls, and I was surprised by daily room service which many hotels no longer do since Covid. Conveniences include Walmart approx 1 mile and over the freeway overpass away( which likely decrease the odds for homeless challenged. A car wash - highly valued by me- why allow those insects dry on your finish? Starbucks and fast food within walking distance. I've been coming here for years and never disappointed. This is a Pride of Ownership Motel 6. Lastly, throw a few $$ at the Room service staff. Pay forward- after all what's few quarters? Thank you Motel 6 proprietors.
Stayed 5 nights in Sep 2023
Response from Customer Care Team on 17 Oct 2023
Dear Sunny, thank you for sharing your positive experience and feedback about this Motel 6 location. It's great to hear that you consider it your go-to Motel 6 and that you find it to be a gem. We appreciate your comments about the cleanliness, safety, and quietness of the facility, as well as the convenience of nearby amenities. Your suggestion to show respect to maintain the cleanliness of the facility is a valuable reminder, and your mention of room service is also appreciated. We look forward to continuing to host you in the future, and your kind words are a testament to the pride of ownership at Motel 6.

10/10 Excellent

Neal

Stayed 1 night in Oct 2023
Response from Customer Care Team on 10 Oct 2023
Dear Neal, thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit and, we look forward to welcoming you back the next time you visit the area. Best Regards,Customer Care Team

6/10 Okay

Amie

Travelled with family
Disliked: Cleanliness, property conditions & facilities
What happened to this place?
This was my second stay here. It was impeccably clean last time, not so much now. We wiped everything down with disinfectant wipes and the wipes were filthy just from light switches and seats. We found dog food that hadn’t been swept from the corners. The frame around the TV came unglued and fell. The WiFi didn’t work AT ALL which wouldn’t be an issue if cell service in this area also wasn’t so terrible. I know we get what we pay for but this was a downgrade from the same space last year for sure. We will pony up the extra cash or stay elsewhere next time we’re in Willows.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 4 Oct 2023
Dear Amie, thank you for taking the time to share your feedback with us, and we appreciate your return visit. We sincerely apologize for the cleanliness issues and the overall condition of your room during this stay, as it falls short of the high standards we aim to uphold. Your comments regarding the cleanliness of your room are concerning, and we will share this matter immediately with our housekeeping team to ensure that the cleanliness of our accommodations is maintained at the highest level. Additionally, we apologize for the maintenance issues you experienced with the TV frame and the non-functional WiFi. We will have our maintenance team inspect and rectify these issues to ensure a more comfortable stay for our guests in the future. We understand your concerns about the value of the price paid, and we appreciate your feedback as it helps us to continuously improve our offerings. We are committed to providing a positive experience for our guests, and your feedback will help us in this endeavor. We hope that you will consider giving us another chance in the future to provide you with an improved and more enjoyable stay. If there's anything more you would like to share or if you have any further comments or concerns, please feel free to reach out to us directly. Thank you for your valuable feedback, and we look forward to the opportunity to host you again and deliver a superior experience.

10/10 Excellent

shaun

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasantly surprised ,, nice clean and comfortable room very affordable and the young gal at check in was great. Would stay here again
Stayed 1 night in Sep 2023
Response from Customer Care Team on 2 Oct 2023
Dear Shaun, we're thrilled to hear that you had a pleasant and comfortable stay with us! Providing clean and comfortable rooms at an affordable price is essential to us, and we're pleased to know that you found our accommodations to your liking. It's also great to hear that the young lady at check-in provided excellent service. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. Your satisfaction is our priority, and we aim to provide you with the same great experience on your next visit!

8/10 Good

Abigail S., Saratoga

Business traveller
Liked: Staff & service
Was close to many places to eat within walking distance and WalMart was close too...
Response from Customer Care Team on 2 Oct 2023
Dear Abigail, it's wonderful to hear that our motel's location was so convenient for you, with plenty of dining options within walking distance and a nearby Walmart. We know that easy access to these amenities can make a big difference in a traveler's experience. We hope you had the chance to explore some of the local dining spots and found some delicious options. If you ever need recommendations for places to try during your next stay, feel free to ask! Thank you for sharing your positive experiences, and we can't wait to welcome you back on your next trip. If there's anything else you'd like to share or any requests you have for your future stays, please don't hesitate to reach out. Safe travels!

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
The property is very convenient and near freeway access. It has been remodeled since i spent time here last. I was really pleased with what they've done. Im staying here again on my way back home to san diego. As a traveler, this location fits my needs well. Ive stayed here 5 times and will again in the future travels I'll take.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 2 Oct 2023
Dear Guy, thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you found our property convenient and near freeway access, making it a great choice for your travels. We're especially thrilled that you noticed the remodeling efforts we've put into the property since your last visit and that you were pleased with the improvements. Your repeated visits and kind words mean the world to us. We're honored to have hosted you five times and look forward to welcoming you back. If there's anything specific you'd like to see or experience during your next stay, please don't hesitate to let us know. We're here to make your stay as enjoyable as possible. Safe travels, and see you soon!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 26 Sept 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

6/10 Okay

Will

Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Staff not very welcoming or informative of local eateries.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 26 Sept 2023
Dear Will, we're sorry to hear that you didn't receive the warm welcome and local dining information you were hoping for. We appreciate your feedback, and we'll certainly work on improving our guest interactions and providing more helpful information about nearby restaurants in the future. If you decide to stay with us again, we'll do our best to make your experience better. We hope to have you back with us for an improved experience. Best Regards,Customer Care Team

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Customer Care Team on 20 Sept 2023
Dear Stephanie, ratings like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards,Customer Care Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a cute room. Only issue was there were a lot of mosquitoes.
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 19 Sept 2023
Dear guest, we're glad to hear that you found the room cute. However, we apologize for the issue with mosquitoes during your stay. Mosquitoes can be a nuisance, especially in certain locations and seasons. To improve your stay in the future, you may want to consider bringing mosquito repellent or asking the hotel staff if they can provide any solutions to deal with this concern. Thank you for your feedback, and we hope you have a more comfortable stay during your next visit.Best Regards,Customer Care Team

8/10 Good

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet and clean.
Stayed 2 nights in Sep 2023
Response from Customer Care Team on 19 Sept 2023
Dear Warren, thank you so much for taking time out of your busy schedule to review us. We are delighted with your decision to stay with us, and we are glad that you liked the cleanliness. We are very particular about the overall cleanliness and hygiene, and hence, we are happy with your praise. We highly appreciate your decision to select us, and we have thoroughly enjoyed hosting you. We look forward to hosting you soon!

8/10 Good

Dee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just Passing Through
Walkable to shopping (Dollar Tree) and restaurants . Fairly quiet even though it is close to the highway. The room itself is very spacious. Has a nice table to eat at. The afternoon desk clerk, Judith, was very friendly.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 19 Sept 2023
Dear Dee, thank you for taking the time to share your feedback. We're glad to hear that you enjoyed the convenient location, spacious room, and friendly service from Judith. It's always our goal to provide a comfortable and pleasant stay for our guests. If you have any more comments or suggestions, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Timothy, Willows

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Customer Care Team on 12 Sept 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Donald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly check-in.
Stayed 1 night in Sep 2023
Response from Customer Care Team on 11 Sept 2023
Dear Donald, thank you for your feedback! We're pleased to hear that you had a friendly check-in experience during your stay. Our team strives to provide excellent customer service, and we're glad to know that you felt welcomed. If you have any more comments or if there's anything else we can do to improve your stay, please don't hesitate to let us know. We hope you enjoyed your time with us, and we look forward to welcoming you back in the future.