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Reviews of Cumberland Falls State Resort Park

3.5 out of 5
Cumberland Falls State Resort Park
7351 Hwy. 90, Williamsburg, KY

Reviews

8.6

Excellent

Rating 10 - Excellent. 496 out of 1003 reviews" "
Rating 8 - Good. 299 out of 1003 reviews" "
Rating 6 - Okay. 146 out of 1003 reviews" "
Rating 4 - Poor. 45 out of 1003 reviews" "
Rating 2 - Terrible. 17 out of 1003 reviews" "

8.4/10

Cleanliness

9.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
While the rooms are a bit dated and worn, the room was clean and comfortable and the location can't be beat if visiting the falls.
Stayed 2 nights in May 2024
Response from Carly B on 10 May 2024
Thank you for your feedback, Ronald.

8/10 Good

donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Happy
Stayed 2 nights in May 2024
Response from Carly B on 10 May 2024
Thank you for your feedback, Donald.

2/10 Terrible

Deanna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
No elevator and booked on the 3rd floor. Upgraded to a riverview room and had window insulation hanging down in the view. Room was clean but smelled of bleach. Bathroom horrible. Old tub, poor water pressure. Only one nightstand and about 20” TV. Thought we were booking a hotel with restaurant but only had continental breakfast with fake eggs. Paid $150 for this disaster. NEED TO UPDATE YOUR RATING AND LIST REVIEWS OF THIS HOTEL
Stayed 2 nights in May 2024
Response from Brenda1 on 7 May 2024
I'm so sorry to hear this. We are thankful for your stay and Thank you for letting us know about these issues. A work order has been put in for the window view and tub. our water comes from McCreary County and they were having water issues that have been addressed.

8/10 Good

Kurt

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lodge has a nice historic vibe in the exterior and lobby. We had a nice room suite, with two full bathrooms, great when traveling with 2 adults and 3 kids. Kinda bland in the decor, bed was just ok, not evey comfortable. Had to request sheets for the pullout. Pillows were scarce. Staff was friendly and helpful. The park has so many hiking trails and the falls are beautiful. A few areas of concern: With hot water on full and no cold, shower was just hot enough, so whatever. No elevator, which is ok for us, but lugging our luggage up the narrow stairs was less than ideal. Continental breakfast was really bad. Eggs and sausage were cold. Juice was not good. Milk was spoiled. Skip it, but definitely check out the view from the restaurant!
Stayed 1 night in May 2024
Response from Carly B on 3 May 2024
Thank you for your feedback, Kurt.

8/10 Good

JOANI, Butler

Liked: Cleanliness, staff & service, property conditions & facilities
Cumberland Falls state resort Park is beautiful, quiet, relative birds and squirrels although we didn’t get to see a bear. Our room was spacious. The bathroom was huge. Our room was clean. The resort overall is a little dated, but it’s clean and comfortable. The restaurant on site is inexpensive With good enough food. Beautiful view of the Cumberland River from the wound porch about a half mile hike to Cumberland Falls if you don’t want to drive. Highly recommend.
Stayed 2 nights in Apr 2024
Response from Carly B on 4 May 2024
Thank you for your feedback, Joani.

10/10 Excellent

Peg

Travelled with partner
Liked: Cleanliness, property conditions & facilities
THis property is located in a state park and is beautiful and very quaint
Stayed 1 night in May 2024
Response from Carly B on 3 May 2024
Thank you for your feedback, Peg.

6/10 Okay

Greg

Liked: Staff & service
The front desk staff was very good. Our Woodland cabin was pretty clean except for hair left on the floor in the bathroom area. All the linens were clean and bed was comfortable. The steps down to the cabin weren’t fun with big suitcases, but we managed. You have to get ice at the main hotel.
Stayed 2 nights in Apr 2024
Response from Brenda1 on 30 Apr 2024
Hi Greg thank you for your stay with us and your review.

10/10 Excellent

Ronald

Liked: Cleanliness, property conditions & facilities
Excellent traditional style state park lodge. Nice amenities, dining, and scenery. Peaceful, relaxing surroundings; walking and hiking. Stairs and walking to scenic features could be challenging for some.
Stayed 1 night in Apr 2024
Response from Carly B on 26 Apr 2024
Thank you for your feedback, Ronald.

6/10 Okay

Martin

Stayed 4 nights in Apr 2024

8/10 Good

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the hiking trails to the waterfalls
Stayed 1 night in Apr 2024
Response from Carly B on 24 Apr 2024
Thank you for your feedback, Mary.

4/10 Poor

M

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carly B on 17 Apr 2024
Thank you for your feedback, M. We sincerely apologize for your experience. Please let us know if there is anything we can do to improve your experience.

10/10 Excellent

Sherrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful park. Facilities show their age.
Stayed 1 night in Apr 2024
Response from Carly B on 11 Apr 2024
Thank you for your feedback, Sherrie.

10/10 Excellent

Brian, Mercer Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Carly B on 11 Apr 2024
Thank you for your feedback, Brian.

4/10 Poor

Lindsay

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
The shower water was so hot I have burns . I want a refund
Stayed 2 nights in Apr 2024
Response from Brenda on 9 Apr 2024
hi Lindsay I'm sorry to hear that you got burned. did you report this issue to the front desk clerk so we could have maintanence check it out? What room was it that you stayed in ?

10/10 Excellent

Jeffrey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the room...upgraded n was very happy with it. The breakfast was very good n a large variety.
Stayed 2 nights in Apr 2024
Response from Carly B on 7 Apr 2024
Thank you for your feedback, Jeffrey.

4/10 Poor

Sandra

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carly B on 4 Apr 2024
Thank you for your feedback, Sandra. We sincere apologize for your experience. Please let us know if you have any additional questions or concerns, or what we can do to improve your experience.

6/10 Okay

Ronald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unfortunately our room was next to checkin area and also an exit door. Was pretty much noisy entire time in room. Was pretty cramped as well. Luck of the draw I guess. View was beautiful outside and lookout areas, lots of trails, and close to falls. Supper buffet and breakfast was great. Would probably do a cabin next time.
Stayed 1 night in Mar 2024
Response from Carly B on 3 Apr 2024
Thank you for your feedback, Ronald. We apologize for your experience and will be addressing these issues.

10/10 Excellent

Betsy

Travelled with partner
Liked: Staff & service
We loved the area but the room was a disappointment. The reviews of the king room were very good but our room Looked out over the ventilation system. This beautiful area and we looked out the window at all the external ventilation. Not acceptable.
Stayed 2 nights in Mar 2024
Response from Brenda on 22 Apr 2024
Thank you for your stay and review.

6/10 Okay

Lisa

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Hallways and stairwell very dirty. Vent cover fell off in middle of the night. Room was not very clean either. Night staff not so nice and not very knowledgeable.
Stayed 1 night in Mar 2024
Response from Carly B on 30 Mar 2024
Thank you for your feedback, Lisa. We sincerely apologize for the experience you had with your stay. We will address these issues.

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Employees were friendly and the area is absolutely beautiful. Very relaxing and comfortable stay. Complimentary breakfast at the lodge was very good and also had a beautiful view.
Stayed 1 night in Mar 2024
Response from Carly B on 30 Mar 2024
Thank you for your feedback, Julie.

10/10 Excellent

aaron

Travelled with family
Liked: Property conditions & facilities
Outdated but you can not beat the location and the views are amazing
Stayed 1 night in Mar 2024
Response from Carly B on 29 Mar 2024
Thank you for your feedback, Aaron.

8/10 Good

Xin

Stayed 1 night in Mar 2024
Response from Carly B on 24 Apr 2024
Thank you for your feedback, Xin.

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great part - The lodge has a great rustic charm, beautiful setting and very quiet. The entire staff was always very pleasant and willing share information and to help with any problems. The room was clean, the beds comfortable and big fluffy towels in the bathroom. Our stay also included a, very good, breakfast bar in the dining room. The downside - Only a small percentage of rooms are ADA accessible. The staff was willing to change rooms, but no ADA ones were available. The showers are two handles, no anti scald. If we can get the ADA room, we will go again.
Stayed 2 nights in Mar 2024
Response from Carly B on 29 Mar 2024
Thank you for your feedback, David.

10/10 Excellent

Pamela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property!!
Stayed 1 night in Mar 2024
Response from Carly B on 27 Mar 2024
Thank you for your feedback, Pamela.

8/10 Good

Melissa

Travelled with family
Liked: Cleanliness, property conditions & facilities
The room was clean and the lodge was very relaxing. Sat by the fireplace and relaxed after a day of hiking. Only downfall was the room needed coffee items and would have been nice to have lotion and hand soap. But over all very unique and cozy lodgr.
Stayed 1 night in Mar 2024
Response from Carly B on 27 Mar 2024
Thank you for your feedback, Melissa.

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carly B on 27 Mar 2024
Thank you for your feedback, Jamie. We sincerely apologize for your experience.

4/10 Poor

Linda

Disliked: Cleanliness, staff & service, property conditions & facilities
The room was dirty and creepy
Stayed 1 night in Mar 2024
Response from Carly B on 24 Mar 2024
Thank you for your feedback, Linda. We apologize for the issues you encountered with your stay. I will forward along this information to our management staff.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Carly B on 23 Mar 2024
Thank you for your feedback, Rebecca.

8/10 Good

Becky

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Property was beautiful. We stayed in the hotel which was good. Didn’t get tosee a cabin.
Stayed 3 nights in Mar 2024
Response from Carly B on 21 Mar 2024
Thank you for your feedback, Becky.

4/10 Poor

CHRISTINA

Travelled with family
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
No service on my cell, asked about wifi and check said yeah there’s WiFi but didn’t supply the code. When we did finally get a code it didn’t work. We moved rooms and then the TV don’t work. Food was good and area was beautiful. my first room had a card saying it was last cleaned on Dec. 10, 2023.
Stayed 1 night in Mar 2024
Response from Carly B on 14 Mar 2024
Thank you for your feedback, Christina. We sincerely apologize for your experience. These issues will be addressed with our management team.

8/10 Good

Cotey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was raining so alot of the trails were underwater and someone didnt clean up after thier dog and he had a very adequate sized lunch. The room was clean but had seen a good long life. Hopefully one day they have extra funding and can update the cabins.
Stayed 2 nights in Mar 2024
Response from Brenda on 11 Mar 2024
hi Cotey thanks for choosing to stay with us and I'm sorry for your expeirence

8/10 Good

Garry

Stayed 1 night in Mar 2024
Response from Carly B on 27 Mar 2024
Thank you for your feedback, Garry.

4/10 Poor

Lew

Travelled with pets, Travelled with group
Disliked: Staff & service
Our room was dirty, though the bedding and towels were very clean. Someone's trail mix was leftover on the floor. You can hear people walking on the floor above you. Our view was of the patio, which is a very lovely patio, but we had to close the drapes so no one could see into our room, which they could easily do. They have a wheelchair ramp and parking, but there are a lot of stairs to get to the dining room, and stairs just about everywhere else besides getting into the lobby.
Stayed 1 night in Feb 2024
Response from Carly B on 2 Mar 2024
Thank you for your feedback, Lew. We sincerely apologize for your experience and will be looking into these issues.

10/10 Excellent

Darla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property very much! It was in an absolutely perfect mountainside location and our room had an awesome view of the Cumberland River!! It was a drive up the mountain to get here but very well worth it!
Stayed 1 night in Feb 2024
Response from Brenda on 28 Feb 2024
Hi Darla we are happy you enjoyed your stay at our park and come back anytime

6/10 Okay

Darren

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
I was extremely disappointed in the room. First, I thought we booked the lodge and ended up with a cabin. It was dirty, the WiFi wasn’t working and apparently the cabins and connected. The person in the adjoining cabin sounded like they were in the room with us. We heard him coughing and snoring all night for two nights. It could have been a really nice experience had the room been clean, the WiFi worked and there was some level of sound proofing between the two cabins.
Stayed 2 nights in Feb 2024
Response from Brenda on 26 Feb 2024
Hi Darren we are so sorry for your disappointment's. We have been having issues durning these winter months with WIFI, cable and housekeeping being short handed.

10/10 Excellent

Judith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the rooms in the Lodge are dated, they are clean and comfortable. The surrounding grounds are amazing. Staff were very welcoming and food in restaurant was just what this sputhern girl needed after a. long drive
Stayed 1 night in Feb 2024
Response from Brenda on 26 Feb 2024
Hi Judith thank you for your review. We are so happy you enjoyed your stay

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing views of the Cumberlands River
Stayed 1 night in Feb 2024
Response from Carly B on 25 Feb 2024
Thank you for your feedback, James.

10/10 Excellent

Rob

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe, quiet and relaxing
Stayed 2 nights in Feb 2024
Response from Carly B on 22 Feb 2024
Thank you for your feedback, Rob.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views and great value.
Stayed 1 night in Feb 2024
Response from Brenda on 20 Feb 2024
thank you scott for your reviewhave a blessed day

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Outdoor scenery and natural setting.
Stayed 1 night in Feb 2024
Response from Carly B on 15 Feb 2024
Thank you for the feedback, Larry.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great little stop
Nice room. Hiked to the falls. Woke up to a beautiful sunrise this morning over the river.
Stayed 1 night in Feb 2024
Response from Carly B on 8 Feb 2024
Thank you for your feedback, John.

10/10 Excellent

Dusty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Carly B on 1 Feb 2024
Thank you for your feedback, Dusty.

6/10 Okay

John

Liked: Room comfort
Disliked: Property conditions & facilities
Not likely to stay here again
Nice and scenic location. The lodge needs updating and the food wasn't very good in the restaurant.
Stayed 1 night in Jan 2024
Response from Brenda on 1 Feb 2024
hi John Thanks for staying with us at our park and enjoying our location. We are on the rustic side. Our dining room has good food to offer sorry it wasn't that good for you

6/10 Okay

Karl

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Cool eclectic state park near the waterfall. The main hotel, while updated, is older and has 'character'. Super nice staff and comfortable bed.
Stayed 1 night in Jan 2024
Response from Carly B on 1 Feb 2024
Thank you for your feedback, Karl.

6/10 Okay

Laszlo

Travelled with family
Liked: Property conditions & facilities
The hotel is ok. They had some snow when we went there so there was no breakfast, which supported to be continental, hard to believe they could not prepare in advance for the weather and stock up on bagels and cream cheese. We were only a couple who stayed at the hotel those nights.
Stayed 2 nights in Jan 2024
Response from Brenda on 23 Jan 2024
hi Laszlo we are sorry you ran into this situation of us not being prepared for the continental breakfast. Thanks for the suggestion on the bagels and cream cheese.

10/10 Excellent

Sarbani

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
I recently had the pleasure of staying at your lodge inside the state park, and I wanted to share my thoughts on the overall experience. First and foremost, the location is undeniably breathtaking. Nestled within the state park, the lodge offers a unique opportunity to immerse oneself in the tranquility of nature. The surrounding views are nothing short of spectacular, and waking up to the sights and sounds of the wilderness was a rejuvenating experience. However, I must admit that arriving late at night was a bit intimidating. The secluded location, coupled with minimal lighting, made the journey a tad spooky. It might be beneficial to enhance the signage or lighting around the entrance for the comfort of late-night arrivals. Once inside, the charm of the lodge quickly overshadowed any initial concerns. The rustic ambiance and cozy interiors provided a warm and inviting atmosphere. The staff's hospitality further contributed to a pleasant stay, making me feel welcome and at home. The real highlight, though, was the access to the park's hiking trails. The variety of trails catered to different skill levels, and each one led to awe-inspiring viewpoints. The hikes were not only invigorating but also allowed me to appreciate the natural beauty surrounding the lodge. In conclusion, while the late-night arrival was a bit nerve-wracking, the overall experience at your lodge was memorable and rewarding. The stunning views, coupled with the diverse hiking opportunities, make it
Stayed 2 nights in Jan 2024
Response from Brenda on 23 Jan 2024
Thank you for chooseing our park for your stay and sharing your experience of our lodge and trails. we hope to see you again

8/10 Good

Laura

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from Carly B on 1 Feb 2024
Thank you for your feedback, Laura.

10/10 Excellent

Michael, Simpsonville

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Carly B on 27 Dec 2023
Thank you for your feedback, Michael.

8/10 Good

Charles, Lebanon Junction

Travelled with partner
Liked: Cleanliness, staff & service
Close to Cumberland Falls - rooms are dated but fairly clean. No microwave. Wi-Fi was adequate. Food quality is always been an issue. Last time it was dinner, this time it was breakfast that we tried. Premade and not selection or buffet. Only other choice is the gas station a few miles away that has Hunt Pizza.
Stayed 1 night in Dec 2023
Response from Carly B on 22 Dec 2023
Thank you for your feedback, Charles. We apologize for your experience; I will forward this information along to management.

6/10 Okay

Bonnie

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Thought i booked handicap accessible room, but maybe not. Room definitely not for someone with a wheelchair
Stayed 1 night in Dec 2023
Response from Carly B on 22 Dec 2023
Thank you for your feedback, Bonnie. We apologize for your experience; I am forwarding this information along to management.