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It was a nice relaxing place. The entertainment at night was amazing. The views and scenery are amazing, and staff were very nice, Food was good, room was updated. Definitely a cool place, some things are outdated but they are updating as they can. Only thing is the pillows really sucked
theresa
Stayed 3 nights in May 2024
4/10 Poor
Patrick
Travelled with family
28 May 2024
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Banquet staff and food service was excellent, front desk staff is not provided the opportunity to correct mistakes. Management is cheap and does not make repairs to rooms and physical plant operations. They sell rooms that should be out of order
Property is outdated. Staff is rude and does not provide for any services, including letting us know when our room was ready. We then stood in a 30 minute line for check in.
Janet
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 28 May 2024
Dear Janet,Thank you for taking the time to share some feedback with us. I'm sorry to hear we failed to exceed your expectations. We are currently in the process of making updates to the property. I will be sure to share your concerns with our management team as we strive to provide all our guests with a comfortable stay.
the shower curtain did not fit the shower. the room we were in was on the 6th floor and the noise level from the main street was terrible. coffee in main room did not work.
Larry
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 28 May 2024
Dear Larry,Thank you for taking the time to share some feedback with us. I'm sorry to hear we failed to exceed your expectations. I will be sure to share your concerns with our management team as we strive to provide all our guests with a comfortable stay.
Thé service is terrible the staff is careless the room was never cleaned. They said it’s upon request only. The pillows were empty felt like sleeping on no pillows. We asked for extra pillows they said none available. We asked for them to clean the room they said sorry no one available. Shades in the room is broken. Truly bad for the money.
Olivia
Stayed 2 nights in May 2024
Response from Abbie, Guest Services on 28 May 2024
Dear Olivia,Thank you for taking the time to share some feedback with us. I'm sorry to hear we failed to exceed your expectations. I will be sure to share your concerns with our management team as we strive to provide all our guests with a comfortable stay.
6/10 Okay
Amber
Travelled with family and small children
26 May 2024
Some things were alright, hot water was hard to come by. Mostly luke warm. Facilities old fashioned, with some updates. Staff seem to have other concerns during check-in. Also had unknown charges to my card on file (which was refunded because they didnt know what it was for). Other patrons were inconsiderate and loud till after midnight. Pretty centralized to shopping and restaurants, which was nice
Amber
Stayed 2 nights in May 2024
Response from Abbie, Guest Services on 28 May 2024
Dear Amber,Thank you for taking the time to share some feedback with us. I'm sorry to hear we failed to exceed your expectations. We are currently in the process of making updates to the property. I will be sure to share your concerns with our management team as we strive to provide all our guests with a comfortable stay.
2/10 Terrible
Alex
26 May 2024
AC IS NOT WORKING .... 80 degrees in room all night. Front desk just said they are having problems with ACs and probably won't be able to fix it ....
NO climate control == I want a refund!!!!
Alex
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 28 May 2024
Dear Alex,Thank you for taking the time to share some feedback with us. I'm sorry to hear we failed to exceed your expectations. I will be sure to share your concerns with our management team as we strive to provide all our guests with a comfortable stay.
Staff was very friendly and helpful. Quiet which made a late check in very attractive. Clean rooms coffee available in the room, so overall a great place to stay.
Sallie
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 28 May 2024
Dear Sallie,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed your stay. We appreciate the kind words and hope to see you again soon!
Response from Abbie, Guest Services on 28 May 2024
Dear Erin,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed your stay. We hope to see you again soon!
2/10 Terrible
Corinne
24 May 2024
Disliked: Cleanliness
Corinne
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 28 May 2024
Dear Corinne,Thank you for sharing some feedback. I'm sorry to hear we failed to exceed your expectations during your stay. Please don't hesitate to reach out to discuss your stay in further detail.
Response from Abbie, Guest Services on 24 May 2024
Dear William,Thank you for sharing some feedback with us. I'm happy to hear you had positive interactions with our staff. We hope to see you again soon!
It was very warm in the room, even though I turn the air conditioner down to 65. I don’t think it was working very well. Also, the area at the bottom of the outside stairwell was very cluttered and dangerous.
James
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 24 May 2024
Dear James,Thank you for sharing some feedback with us. I will be sure to share your comments with our management team as we strive to provide all of our guests with a comfortable stay. We hope to see you again in the future!
8/10 Good
Sylvia
Travelled with partner
22 May 2024
Enjoyed the stay…. Thought the toilet a little slow when flushed… not enough room around sink for items…. Otherwise it was a very nice place to stay and the staff was excellent
Sylvia
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 22 May 2024
Dear Sylvia,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed your stay and had positive interactions with our staff. I will be sure to share your concerns with our management team. We hope to see you again!
Response from Abbie, Guest Services on 24 May 2024
Dear Evans,Thank you for sharing some feedback with us. I'm sorry to hear we failed to exceed your expectations. We hope you can give us another opportunity in the future!
10/10 Excellent
Jacob
21 May 2024
It’s 11° with very friendly staff. Wonderful for an overnight stay. I think it could be a great place to base a family while you are exploring the region.
Jacob
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 22 May 2024
Dear Jacob,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed your stay and had positive interactions with our staff. We hope to see you again!
I was given the wrong room, manager never reached out.
Eric
Stayed 2 nights in May 2024
Response from Abbie, Guest Services on 24 May 2024
Dear Eric,Thank you for sharing some feedback with us. I'm sorry to hear we failed to exceed your expectations during your stay. I will be sure to share your concerns with our management team as we greatly value your feedback.
Response from Abbie, Guest Services on 22 May 2024
Dear Gail,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed your stay. We hope to see you again!
10/10 Excellent
Jocelyn, Mays Landibg
20 May 2024
Jocelyn
Stayed 5 nights in May 2024
Response from Abbie, Guest Services on 22 May 2024
Dear Jocelyn,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed your stay. We hope to see you again!
10/10 Excellent
brett
Travelled with group
20 May 2024
Liked: Cleanliness, staff & service, amenities
room was fine, just shades and no curtains, beds were comfortable, very clean. There just seemed to be a lot of age to property. Still hands down the Best Hotel in Wilkes-Barre
brett
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 20 May 2024
Dear Brett,Thank you for taking the time to share some feedback. I'm happy to hear you enjoyed your stay, we appreciate the kind words. We hope to see you again soon!
My room was dirty from a recent remodel. As well as my hot/cold water in the shower would not work.
Chris
Stayed 3 nights in May 2024
Response from Abbie, Guest Services on 20 May 2024
Dear Chris,Thank you for sharing some feedback with us. I'm sorry to hear we failed to exceed your expectations during your stay. I will be sure to share your concerns with our management team as we greatly value your feedback.
6/10 Okay
denyle
Travelled with family
20 May 2024
Liked: Amenities
Disliked: Property conditions & facilities
Property overall is run down, room was decent and a little bit updated, rear deck of rooms viewing river are ready to collapse. Location and deck on the river in back is probably what keeps the place going.
denyle
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 20 May 2024
Dear Denyle,We appreciate you sharing some feedback. We are currently in the process of making updates to the property. I will be sharing your concerns with our management team as we strive to provide all our guests with a comfortable stay.
4/10 Poor
mark, porter corners
Travelled with partner
19 May 2024
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Room was clean, but the tub had damage and as a result, mold. They probably should have fixed the tub before renting this room.
mark
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 20 May 2024
Dear Mark,Thank you for sharing some feedback with us. I will be sure to share your concerns with our management team as we strive to provide all our guest with a comfortable stay. We hope you can give us another opportunity in the future to exceed your expectations.
Very pleasant and helpful staff! Enjoyed tower room with only a few rooms per floor
Reasonable prices!
Pamela
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 20 May 2024
Dear Pamela,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed you enjoyed your stay and had positive interactions with our staff. We hope to see you again in the future!
We love this little gem! We never have issues and the staff is so nice!
Tyler
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 20 May 2024
Dear Tyler,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed you enjoyed your stay and had positive interactions with our staff. We hope to see you again!
Response from Abbie, Guest Services on 20 May 2024
Dear Barry,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed you enjoyed your stay. We hope to see you again!
10/10 Excellent
Beth Ann
Travelled with partner
18 May 2024
Liked: Cleanliness, staff & service, amenities
Price was right and rooms were updated and clean. Property looks dated from the outside and walls are super thin - we could hear everyone in hallway and adjoining rooms like they were in our room.
Beth Ann
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 20 May 2024
Dear Beth Ann,We appreciate you sharing some feedback. I'm happy to hear you enjoyed your room accommodations. We are currently in the process of making updates to the property. We hope to see you again in the future!
I only stayed one night. I was just stopping through on a road trip. The room was small but comfortable and very clean. The staff were friendly and the breakfast was great. My only complaint is that my room faced the road and was quite noisy with traffic. It didn’t keep me awake, but I think it could do that to some people. Overall a great place to stop for the night!
Lorrie
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 24 May 2024
Dear Lorrie,Thank you for taking the time to share some feedback. I'm happy to hear you enjoyed your room accommodations and had positive interactions with our staff. We hope to see you again!
Loved the river adjacent to property. Soothing sounds from river. The hallways were too cold.
Andrew
Stayed 2 nights in May 2024
Response from Abbie, Guest Services on 17 May 2024
Dear Andrew,Thank you for sharing some feedback. I'm happy to hear you enjoyed your stay. I will be sure to share your concern with our management team. We hope to see you again!
Loved our stay! Girl working front desk was genuinely helpful and courteous. Room and bed was comfortable. Facility was beautifully landscaped and taken care of. Cant wait to stay again!
jeannine
Stayed 2 nights in May 2024
Response from Abbie, Guest Services on 14 May 2024
Dear Jeannine,We appreciate you sharing some feedback! I'm delighted to hear you enjoyed your stay and had positive interactions with our staff. We hope to see you again soon!
The scenery was so nice and we had a great time at the night club! I was the perfect getaway
Kelly
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 13 May 2024
Dear Kelly,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed your stay. We hope to see you again soon!
10/10 Excellent
Nicholas
12 May 2024
Liked: Cleanliness, staff & service
The only thing wrong was that the pool smelled not to clean
Nicholas
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 14 May 2024
Dear Nicholas,Thank you for taking the time to share some feedback. I'll be sure to share your concern with our management team. We hope to see you again!
8/10 Good
Michael
Travelled with partner
12 May 2024
Liked: Cleanliness, staff & service
Property needs updating inside and out
Michael
Stayed 2 nights in May 2024
Response from Abbie, Guest Services on 13 May 2024
Dear Michael,Thank you for taking the time to share some feedback with us. We are currently in the process of making updates to the property. We hope to see you again in the future!
The rooms were clean, the views were really nice, we ate at both restaurants and they were good. Even with it being pet friendly it’s really clean. My family and myself had a great time.
Gregory
Stayed 2 nights in May 2024
Response from Abbie, Guest Services on 13 May 2024
Dear Gregory,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed your room accommodations as well as the restaurants we have on site. We hope to see you again soon!
6/10 Okay
Christopher
12 May 2024
Liked: Cleanliness, staff & service
Poor parking are, and one elevator for almost 10 floors of rooms
Christopher
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 13 May 2024
Dear Christopher,Thank you for sharing some feedback with us. I'm sorry to hear we failed to exceed your expectations during your stay. I will be sure to share your concerns with our management team as we do value your feedback.
10/10 Excellent
Jaime
12 May 2024
Liked: Property conditions & facilities
Jaime
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 13 May 2024
Dear Jaime,Thank you for sharing some feedback. I'm happy to hear you enjoyed your stay. We hope to see you again soon!
Response from Abbie, Guest Services on 13 May 2024
Dear Shirley,Thank you for sharing some feedback. I'm happy to hear you enjoyed your stay. We hope to see you again soon!
10/10 Excellent
Timothy, Westminster
11 May 2024
Liked: Staff & service
Good stay
Timothy
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 13 May 2024
Dear Timothy,Thank you for sharing some feedback. I'm delighted to hear you enjoyed your stay. We hope to see you again soon!
6/10 Okay
Chelsea
Travelled with partner
11 May 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The staff was amazing but both the property and surrounding area were very outdated and a little dingy. The room was clean but you can only clean so much. With some updates this place could be a gem! Also was super noisy in the hallway by the club that’s open till 2 am.
Chelsea
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 13 May 2024
Dear Chelsea,We appreciate you taking the time to share some feedback. We are currently in the process of making updates to the property. I'm happy to hear you had positive interactions with our staff. I will be sure to share your concerns with our management team. We hope to see you again in the future!
Great deck view of the creek. Nice room.
Exceptional staff! Very friendly and knowledgeable!
Beverley
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 13 May 2024
Dear Beverley,Thank you for sharing some feedback with us! I'm happy to hear you enjoyed your room accommodations and had positive interactions with our staff. We hope to see you again in the future!
Room was shabby and outdated. AC was so loud I couldn't sleep. Indoor pool was dark and dingy. Indoor hot tub area was closed for renovations.
Crescendo pizza was good. Service was great.
Breakfast buffet was terrible.
Checked out after one night. Definitely not worth $155 - very disappointed!
Cynthia
Stayed 2 nights in May 2024
Response from Abbie, Guest Services on 6 May 2024
Dear Cynthia,Thank you for sharing some feedback with us. I'm sorry to hear we failed to exceed your expectations during your stay. We are currently in the process of making updates to the property.I'm happy to hear you enjoyed our restaurant and service. I will be sure to share your concerns with our management team as we do greatly value your feedback. We hope you can give us another opportunity in the future to exceed your expectations.
10/10 Excellent
Keri
5 May 2024
Liked: Property conditions & facilities
Keri
Stayed 1 night in May 2024
Response from Abbie, Guest Services on 8 May 2024
Dear Keri,Thank you for sharing some feedback with us. I'm happy to hear you enjoyed your stay. We hope to see you again!
Dear Kyaw Yin,Thank you for taking the time to share some feedback with us. I am sorry to hear we failed to exceed your expectations. I will be sure to share your concerns with our management as we strive to provide a comfortable stay for all of our guests.