Indoor pool

Reviews of Courtyard by Marriott Wilkes-Barre Arena

3 out of 5
Courtyard by Marriott Wilkes-Barre Arena
879 Schechter Dr, Wilkes-Barre, PA

Reviews

9.2

Wonderful

Rating 10 - Excellent. 333 out of 510 reviews" "
Rating 8 - Good. 129 out of 510 reviews" "
Rating 6 - Okay. 30 out of 510 reviews" "
Rating 4 - Poor. 8 out of 510 reviews" "
Rating 2 - Terrible. 10 out of 510 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

6/10 Okay

Karen

Liked: Cleanliness, staff & service
Put in a room that had a closed adjoining door . People next to me were loud. Also only one plug in the room and no plugs by bed. Room was clean. Nice bathroom No coffee even in lobby . Everything had to be purchased.
Stayed 1 night in May 2024
Response from Amanda E,. General Manager on 14 May 2024
Dear Karen, Thank you for staying with us at the Courtyard Wilkes-Barre Arena. We are pleased you enjoyed your overall stay. However, we are sorry to hear about the inconvenience you experienced regarding the noise from the room next door. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We are very grateful for your patience and hope to see you on your next trip to Wilkes-Barre.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Was nice but keys didn’t work. Front desk lady was hustling to open rooms for people while trying to get key programmer working. Breakfast was good, but pricey.
Stayed 1 night in Apr 2024
Response from General Manager on 15 Apr 2024
Dear Robert, Thank you for staying with us at the Courtyard Wilkes-Barre Arena. We are pleased you enjoyed your overall stay. However, we are sorry to hear about the inconvenience you experienced regarding your room key during your stay. Your comfort and convenience are important to us, and we apologize for any disruption this may have caused. We are very grateful for your patience and hope to see you on your next trip to Wilkes-Barre.Amanda EvansGeneral Manager

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was close and convenient! Restaurants were spectacular, pizza 🍕 places were awesome, location off the freeway was extremely easy on easy off. I can't say enough about EVERYTHING it was superb.
Stayed 1 night in Mar 2024
Response from General Manager on 18 Mar 2024
Dear Gregory, Thank you for posting your generous review of Courtyard Wilkes-Barre Arena. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our city. We also are thrilled we were such a significant part of making your entire trip to this area perfect, and we appreciate your mention of The Bistro! It was a pleasure having you, and we look forward to hosting you again soon.Amanda EvansGeneral Manager

10/10 Excellent

kim

Liked: Cleanliness, staff & service, property conditions & facilities
It has Starbucks in the lobby, also has a nice bar.
Stayed 1 night in Mar 2024
Response from Candace H., Director of Sales on 18 Mar 2024
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to find you enjoyed your stay and hope to see you again!

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on 18 Jan 2024
Dear Jamie, On behalf of our entire team, we apologize for not meeting your expectations during your recent visit. Thank you for sharing your rating. We hope to have another chance to provide you with the outstanding hospitality you should receive every time you are our guest.Amanda EvansGeneral Manager

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about the property was outstanding
Stayed 1 night in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Michael, Thank you for your outstanding review. We are glad that we exceeded all of your expectations and that you loved so much about our hotel. Our team will be delighted to hear your feedback. Thank you again for taking the time to share your experience, and we look forward to many more visits with you at Courtyard Wilkes-Barre Arena.Amanda EvansGeneral Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Candace H., Director of Sales on 15 Jan 2024
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to see that you enjoyed your time at our property. We hope to see you again.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Guest, Thank you for taking the time to post a nice rating of Courtyard Wilkes-Barre Arena. We always want our guests to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will revisit so we can provide you with another great stay.Amanda EvansGeneral Manager

10/10 Excellent

Nathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 3 Jan 2024
Dear Nathan, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Courtyard Wilkes-Barre Arena. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Amanda EvansGeneral Manager

10/10 Excellent

David

Stayed 5 nights in Dec 2023
Response from General Manager on 25 Jan 2024
Dear David,Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Courtyard by Marriott Wilkes-Barre Arena.Amanda EvansGeneral Manager

10/10 Excellent

wilson

Stayed 1 night in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Wilson,Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Courtyard Wilkes-Barre Arena; we hope to see you again soon. Amanda EvansGeneral Manager

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from General Manager on 10 Jan 2024
Dear Keith, Thank you for the perfect rating. We are glad you had a wonderful time at Courtyard Wilkes-Barre Arena. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.Amanda EvansGeneral Manager

8/10 Good

Cory, Oswego

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed one night on a long road trip. We arrived late and left early. The front desk staff was friendly and helpful. Bed was comfortable.
Stayed 1 night in Nov 2023
Response from Candace H., Director of Sales on 28 Nov 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to hear you enjoyed your time at our property. We hope to see you again.

10/10 Excellent

John, Lakewood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 1 night in Nov 2023
Response from Candace H, Director of Sales on 7 Nov 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to hear you thought the hotel was nice. We hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Difference between the last 2 Courtyards.
I usually live staying at Courtyard properties. The one in Bethlehem PA was fantastic. This one was nice too but the one in Bethlehem was more friendly in the sense that the staff would make you a cup of tea anytime and not charge you. I miss the continental breakfast in all the courtyards. This one I stayed in the last 2 days was very clean. They were cordial and courteous but the one in Bethlehem was warm and inviting.
Stayed 2 nights in Nov 2023
Response from Candace H, Director of Sales on 7 Nov 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate you sharing your concern with us with regard to the Bistro not being open for hot beverages. You have our assurance that we will relay your message appropriately.

10/10 Excellent

Aglaia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Candace H, Director of Sales on 24 Oct 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We appreciate your feedback and hope to see you again.

10/10 Excellent

june

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Candace H, Director of Sales on 9 Oct 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to see you enjoyed your time at our property and hope to see you again!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Director of Sales on 21 Sept 2023
Dear Robert, Thank you for the perfect rating! We are delighted to know that your stay was nothing short of exceptional. It was a pleasure having you as our guest at Courtyard Wilkes-Barre Arena, and we look forward to hosting you soon again.Candace H.Director of Sales

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Candace H., Director of Sales on 13 Sept 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to see you enjoyed your time with us. We hope to see you again.

10/10 Excellent

Jasmine

Stayed 1 night in Sep 2023
Response from Director of Sales on 2 Oct 2023
Dear Jasmine, It was a pleasure having you as our guest at Courtyard Wilkes-Barre Arena. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Candace H.Director of Sales

8/10 Good

GEORGE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courtyard Marriott is becoming our hotel of choice when traveling. Consistently good. Wilkes-Barre location was satisfying.
Stayed 1 night in Aug 2023
Response from Candace H., Director of Sales on 6 Sept 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to be your hotel of choice when traveling to the Wilkes-Barre Arena! We hope to see you again!

10/10 Excellent

nedra

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great vacation here check in an out was a breeze the room was nice an clean the only thing I didn’t like was we didn’t have a option to have our room cleaned or trash taken out daily other then that I enjoyed my stay an would definitely stay again
Stayed 3 nights in Aug 2023
Response from Candace Hage, Director of Sales on 30 Aug 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We appreciate your feedback and are glad to hear you had a great vacation. We hope to see you again!

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to, quieter area, friendly
Stayed 1 night in Aug 2023
Response from Candace H, Director of Sales on 4 Aug 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We appreciate your feedback and hope to see you again.

2/10 Terrible

Phillip C., Haymarket

Stayed 1 night in Aug 2023
Response from Director of Sales on 23 Aug 2023
Dear Phillip, Thank you for taking the time to post your feedback. It is disappointing to see that we did not live up to our usual high standards, and we are truly sorry your stay was anything less than satisfactory. We hope you will give us another chance to provide you with a much-improved experience.Candace H.Director of Sales

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Candace H, Director of Sales on 3 Aug 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to see you enjoyed your time at our property and hope to see you again!

10/10 Excellent

George

Stayed 1 night in Jul 2023
Response from Candace H., Director of Sales on 21 Aug 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We are pleased to see that you enjoyed your time with us. We appreciate your feedback and hope to see you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bathroom floor corners were gross. Very minor, overall bathroom was very clean
Stayed 1 night in Jul 2023
Response from Candace H., Director of Sales on 18 Jul 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We were sorry to read about your experience with the bathroom. We follow the most rigorous industry standards when it comes to the cleanliness of our accommodations. Thank you again for bringing this to our attention. We will share your message appropriately.

10/10 Excellent

Consolidated

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Director of Sales on 17 Jul 2023
Dear Guest, It was a pleasure having you as our guest at the Courtyard Wilkes-Barre Arena. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Candace H.Director of Sales

10/10 Excellent

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Candace H., Director of Sales on 18 Jul 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and hope to see you again.

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 2 nights in Jul 2023
Response from Director of Sales on 18 Jul 2023
Dear Maria, We are thrilled you had an excellent stay at Courtyard Wilkes-Barre Arena, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Candace H.Director of Sales

10/10 Excellent

Michaella Lynne

Stayed 1 night in Jul 2023
Response from Director of Sales on 30 Jul 2023
Dear Michaella, Thank you for choosing Courtyard Wilkes-Barre Arena and for the excellent rating. We are thrilled to know we exceeded your expectations and you had a great stay. It was a pleasure having you as our guest, and we look forward to hosting you again soon.Candace H.,Director of Sales

10/10 Excellent

Dan

Stayed 1 night in Jul 2023
Response from Candace H., Director of Sales on 24 Jul 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to see you enjoyed your time.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Candace H., Director of Sales on 21 Jun 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena! We are pleased to see you enjoyed your time at our property and hope to see you again.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Jun 2023
Response from Candace H., Director of Sales on 12 Jun 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We appreciate your feedback and are pleased to hear you enjoyed your time at our property! We hope to see you again!

6/10 Okay

Frederick

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good bed, firm Nice exercise facility
Stayed 1 night in Jun 2023
Response from Candace H., Director of Sales on 12 Jun 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to hear you enjoyed the bed in your room as well as the exercise facility. We appreciate your feedback and hope to see you again!

10/10 Excellent

Michael

Stayed 1 night in Jun 2023
Response from Candace H. Director of Sales on 8 Jun 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We are pleased to see you enjoyed your time with us. We hope to see you again!

8/10 Good

Annemarieke

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Candace H., Director of Sales on 23 May 2023
Thank you for staying at the Courtyard by Marriott Wilkes-Barre Arena. We value and appreciate your feedback regarding your experience at our property.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean up to date hotel
We stay at this hotel whenever we are in the area. Room price has definitely gone up. On the other hand if you want a very clean and comfortable place to stay this hotel is the one.
Stayed 1 night in May 2023
Response from Candace H., Director of Sales on 22 May 2023
Thank you for taking the time to complete a review about your experience at Courtyard Wilkes-Barre Arena. Thank you for staying with us and we hope to have the pleasure of hosting you again soon.

2/10 Terrible

Patrice Emily

Travelled with family
Disliked: Staff & service
why the bar and restaurant were not open on a Friday night was puzzling. No Water in our room...Complete rip-off! Room carpet was dirty. First and last time we stay there.
Stayed 1 night in May 2023
Response from Candace H., Director of Sales on 15 May 2023
Thank you for taking the time to complete a review about your experience at Courtyard Wilkes-Barre Arena.We regret the disappointment you had with our Bistro not being open on the weekends and also by not having any water in your room. We follow rigorous industry standards when it comes to the cleanliness of our accommodations. Thank you for you bringing this to our attention and for showing us your concern. We will share your message appropriately.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfortable. Increased temp. to 73 F. Shower facilities were very good. Large area at sink allowed items.
Stayed 2 nights in May 2023
Response from Candace on 13 May 2023
Thank you for your feedback, we value our guests reviews!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were 1st rate -- helpful, friendly, and professional. I am in a wheelchair and found the rooms very wheelchair friendly. The rooms and facility were very clean and well maintained,
Stayed 2 nights in May 2023
Response from Director of Sales on 8 May 2023
Dear David, Thank you for staying with us at Courtyard Wilkes-Barre Arena. We are glad that our hospitable staff took good care of you and that our well-assigned rooms perfectly suited your needs. We always aim to provide seamless services to our guests, and we are delighted that we could offer the same to you. It was a pleasure welcoming you, and we look forward to hosting you again for another outstanding experience.Candace H.Director of Sales

10/10 Excellent

Rose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful and relaxing
It was so quiet and clean. Chrissy at the front desk was lovely. As noted there is no free breakfast and the service for Starbucks coffee is a little pricey but so many restaurants so close by…also the ‘bar’ is not open on weekends. We booked an extended king room online but hotel.com gave us regular king room. It was cozy but only 1 tv. Honestly I really liked this place and will book again if coming. It’s close to everything but back off road surrounded by mountain and tree views. The pool is tiny. The weight room is decent.
Stayed 1 night in Apr 2023
Response from Director of Sales on 4 May 2023
Dear Rose, Thank you for posting your generous review of Courtyard Wilkes-Barre Arena. We are happy to know we were only minutes away from everything you wanted to do and see on your visit to our city but also in a quiet location. We are pleased you found our hotel a relaxing retreat and are delighted you plan to return. We look forward. Candace H.Director of Sales

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2023
Response from Director of Sales on 15 Apr 2023
Dear Jennifer, Thank you for staying at Courtyard Wilkes-Barre Arena and for your excellent rating. It was a pleasure to learn you thoroughly enjoyed your time with us. We appreciate you sharing your feedback and look forward to seeing you again soon.Candace H.Director of Sales

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, decent stay for an arena event.
Stayed here with friends for a concert at the arena. We did uber there but walked back. The walk is a half mile on a busy street and then up a hill to the hotel. There were traffic directors most of the way after the concert. The room was clean and the bed was comfortable. No safe in the room. The room does seem a little small the way the couch was situated. The staff was friendly, a little frazzled at check in as their computers were acting up. They resolved the issue quickly. There is a “bar” in the lobby which opened at 5pm. Limited selection and the desk girl was the bartender. Still very pleasant service, it just was not the typical hotel bar. There was a large variety of snacks and drinks, frozen meals in the lobby for purchase. We were able to order delivery after the concert. There is ample comfortable seating in the lobby and out back for hanging with friends. The room had a tiny refrigerator, and a microwave. The tv was nice and swiveled towards the bed or the couch. I unfortunately was not impressed with the gym/pool area. It was small and stuffy. The gym looked clean but tight and very limited equipment, even for a hotel. The pool was small and very uninviting, did not look like the picture. This was disappointing as I wanted to get in a workout and swim in the AM, but decided to skip it. Overall a decent one night stay. I would consider staying again for an event at the arena. There are 10 hotels close by which have competitive rates.
Stayed 1 night in Apr 2023
Response from Candace on 13 May 2023
Thank you for taking the time leave comments about your experience at Courtyard Wilkes-Barre Arena.We regret not meeting your expectations regarding the swimming pool and you have our assurance that we will relay your message appropriately.

6/10 Okay

Kathrine

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn't realize at booking time that breakfast was NOT included. What was offered for breakfast was over priced. We had a King suite which included a sofa pull-out bed. The mattress was in terrible condition. We borrowed the mattress from the pull-out bed from the room next to us where a friend was staying, and put that one on top of ours. For the price, I expected better than that from a Marriott Hotel. Very disappointed.
Stayed 1 night in Apr 2023
Response from Director of Sales on 4 Apr 2023
Dear Kathrine, Thank you for staying at our hotel and for your candid feedback. We want our guests to have a comfortable stay, so we sincerely apologize that you found your sofa-bed mattress to be uncomfortable. Our front desk is always available and happy to make you as comfortable as possible. We certainly understand the frustration you must have felt and appreciate your patience. We continually work to improve our accommodations, and we are grateful for sharing these comments. We have also taken note of your feedback about our breakfast. We hope you will give us another chance to provide you with the relaxing stay you deserve.Candace H.Director of Sales

8/10 Good

Tazeen

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Director of Sales on 20 Mar 2023
Dear Tazeen, We are glad you enjoyed your time at the Courtyard Wilkes-Barre Arena. Thank you for your nice rating, and we look forward to your next visit. Candace H.,Director of Sales

10/10 Excellent

Mae

Liked: Staff & service
Stayed 2 nights in Mar 2023
Response from Director of Sales on 7 Apr 2023
Dear Mae,Thank you so much for the perfect rating of your time at Courtyard by Marriott Wilkes-Barre Arena. It is always a pleasure to see when our guests enjoy everything we have to offer. We look forward to your return whenever you revisit the area.Candace H.Director of Sales

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tucked away on a dead end with no through traffic was perfect. The front desk attendant was so helpful, friendly and full of information. Our room was clean and the decor was unique and calm. We will be staying here again!!
Stayed 1 night in Feb 2023
Response from Director of Sales on 20 Mar 2023
Dear Lori, Thank you for your gracious review of the Courtyard Wilkes-Barre Arena. It is great to know you loved our beautiful decor and your fresh room, as well as the dedicated service provided by our front desk staff. We appreciate your business and look forward to your next visit. Candace H.,Director of Sales

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Director of Sales on 22 Feb 2023
Dear Edward, Thank you for letting us know your visit to Courtyard Wilkes-Barre Arena was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Candace H.Director of Sales

8/10 Good

Joel

Liked: Staff & service, room comfort
Room was ready and clean and convenient. Couch had a tear and the floors were worn looking. Heat and a/c worked well. Greeting was friendly and timely. All in all a nice stay .
Stayed 1 night in Feb 2023
Response from Director of Sales on 20 Mar 2023
Dear Joel, Thank you for reviewing your stay at the Courtyard Wilkes-Barre Arena. It is a pleasure to know you enjoyed our refreshing accommodations and the seamless service provided by our associates. Having said that, we regret not meeting your expectations with the condition of the couch and floors. We have taken note of the concerns you raised and have shared them appropriately. We hope to have another chance to host you again in the future. Candace H.,Director of Sales