Located in Wilderness, The Wilderness Hotel is in the historical district and on a river. Outeniqua Transport Museum and George Museum are cultural highlights, and travellers looking to shop may want to visit Milkwood Village Shopping Centre and Wild Oats Community Farmers Market. Travelling with kids? Consider Garden Route Botanical Garden and Redberry Farm. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with mountain biking and hiking/biking trails nearby.
Take advantage of a terrace, mini golf and a coffee shop/cafe at The Wilderness Hotel. Active travellers can enjoy racquetball/squash at this hotel. Treat yourself to a manicure/pedicure, a hot stone massage or a body scrub at Wilderness Hydro and Spa, the on-site spa. Be sure to enjoy garden views at the on-site restaurant. Guests can also expect to find a garden, a playground and an arcade/games room.
You'll also find perks such as:
An outdoor pool with sunloungers and pool umbrellas
2 outdoor tennis courts, express check-out and express check-in
Supervised childcare (surcharge), massage treatment rooms and concierge services
A 24-hour front desk, wedding services and tour/ticket information
Room features
All 155 rooms include comforts such as premium bedding and laptop-friendly workspaces, as well as perks such as air conditioning and free bottled water.
Other conveniences in all rooms include:
Bathrooms with free toiletries and hairdryers
32-inch flat-screen TVs with premium channels
Wardrobes/cupboards, childcare services and electric kettles
Languages
Afrikaans, Dutch, English, French, Xhosa, Zulu
Property amenities
Parking and transport
Free offsite parking
Food and drink
3 bars/lounges
A coffee shop/cafe
A restaurant
Coffee and tea in common areas
Snack bar/deli
Things to do
2 outdoor tennis courts
Arcade/game room
Billiards/pool table
Children's club
Full-service spa
Gym
Mini golf
Outdoor pool
Playground
Racquetball/squash
Sauna
Steam room
Family friendly
Arcade/game room
Children's club (surcharge)
In-room babysitting
Laundry facilities
Mini golf
Outdoor pool
Playground
Refrigerator on request
Snack bar/deli
Supervised activities for children (surcharge)
Conveniences
24-hour front desk
ATM
Free newspapers in lobby
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Daily housekeeping
Dry cleaning/laundry service
Multilingual staff
Porter/bellhop
Tour and ticket assistance
Wedding services
Business services
Meeting rooms
Outdoors
Barbecue grill
Garden
In a regional park
On a river
Picnic area
Pool loungers
Pool umbrellas
Terrace
Full-service spa
5 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hydrotherapy
Manicures/pedicures
Mud bath
Reflexology
Sauna
Spa tub
Sports massages
Steam room
Swedish massages
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Lift
Stair-free path to entrance
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible business centre
Wheelchair-accessible lounge
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public washroom
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Wheelchair-accessible spa
More
2 floors
Building
Designated smoking areas
Room amenities
Bedroom
Blackout drapes
Premium bedding
Select Comfort mattress
Bathroom
Free toiletries
Hair dryer
Private bathroom
Towels
Entertainment
32-inch flat-screen TV with premium satellite channels
Food and drink
Coffee/tea maker
Electric kettle
Free bottled water
Limited room service
Refrigerator on request
More
Air conditioning
Desk
Iron/ironing board on request
Laptop workspace
Phone
Policies
Check-in
Check-in start time: 3 PM; check-in end time: midnight
Express check-in available
Minimum check-in age - 18
Check-out
Check-out before 11 AM
Express check-out available
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Staffed front desk
Pets
No pets or service animals allowed
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Payment types at the property
Important information
Optional extras
Facilities fee: ZAR 30 per person, per day and includes use of: sauna; spa; fitness facilities
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system and a first aid kit
We should mention
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 10 years old are not allowed in the spa, and guests under 16 years old are only allowed with adult supervision
Property is also known as
Hotel Wilderness
Protea Wilderness Hotel
Wilderness Hotel Wilderness
Protea Hotel Wilderness
The Wilderness Hotel Hotel
The Wilderness Hotel Wilderness
The Wilderness Hotel Hotel Wilderness
The Wilderness Hotel Reviews
Reviews
7.8
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Rating 10 - Excellent. 46 out of 172 reviews" "
10 - Excellent
46
Rating 8 - Good. 65 out of 172 reviews" "
8 - Good
65
Rating 6 - Okay. 46 out of 172 reviews" "
6 - Okay
46
Rating 4 - Poor. 11 out of 172 reviews" "
4 - Poor
11
Rating 2 - Terrible. 4 out of 172 reviews" "
2 - Terrible
4
7.6/10
Cleanliness
7.8/10
Staff & service
7.8/10
Amenities
7.0/10
Property conditions & facilities
7.0/10
Eco-friendliness
Reviews
6/10 Okay
Michael
Travelled with family
19 May 2024
Liked: Amenities
The rooms were a bit dated. The key cards stopped working and had to be reprogrammed every day which was annoying. My sister didn’t have hot water for 6 out of the 7 days we stayed and reception promised to resolve it but didn’t. My sister asked for her room not to be cleaned as she didn’t want her stuff being moved around but they cleaned 6 out of the 7 days even though they were reminded every day. Bit of a shame really that the promises made weren’t honoured
Michael
Stayed 6 nights in May 2024
6/10 Okay
Jan
8 Feb 2024
Liked: Cleanliness
Wouldn’t recommend
Avoid if possible. Needs investment also staff training. A positive is that it’s a good location and has a pleasant pool
My business and I use this Hotel at least 2 - 3 nights a month. The Hotel is generally great and staff friendly except this time. It is unreal how one person can make such a difference, and will contribute to your business decisions going forward. I made the mistake of asking for 2 rooms to be processed through one transaction and the utter bad attitude and generally reprehensible behaviour received from Olivia at the front desk was a true reflection of an individual that should not be in Hospitality!!! Unfortunate that one individual can ruin an otherwise great experience and ensure no future business to the hotel.
Service was excellent and common spaces are very smart and well-maintained. The room itself was a little tired and in need of some paint. In my aunt's room (103) the shower drain was blocked.