8/10 Good
Rich
Travelled with group
21 Apr 2024
Liked: Cleanliness
The receptionist who checked us in put us in room 318. We got up to our room, took a bit to unpack and shower. We tried to log on to the WiFi several times on 2 different devices, no luck. We had people waiting on us at the venue we came for, but we stopped at the desk to enquire about fixing this. She, the same receptionist, said “she” put you in 318, you were assigned 319. After several minutes of waiting, we said we needed to go and we could figure it out when we returned. She said no, you have to change rooms because she couldn’t fix it in the system. We said no, they would just need to assign us to room 318. People were gathering behind us and several minutes later she did fix it. I reminded her that it had been less than 2 hours since she checked us in. No apology given. The manager who checked us out did her best to apologize for her. Other than that, the stay was uneventful.
Rich
Stayed 3 nights in Apr 2024