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Reviews of Blue Way Inn & Suites Wichita East

2.5 out of 5
Blue Way Inn & Suites Wichita East
7321 E Kellogg Dr, Wichita, KS

Reviews

6.0
Rating 10 - Excellent. 53 out of 184 reviews" "
Rating 8 - Good. 33 out of 184 reviews" "
Rating 6 - Okay. 18 out of 184 reviews" "
Rating 4 - Poor. 13 out of 184 reviews" "
Rating 2 - Terrible. 67 out of 184 reviews" "

5.8/10

Cleanliness

6.6/10

Staff & service

6.8/10

Amenities

5.2/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Autumn

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There were broken things everywhere and roaches all over the room. I didn’t stay here and was promised a refund that they’re now saying I cannot receive. It was completely awful. I would never recommend anyone to stay here.
Stayed 1 night in Mar 2024
Response from Tracy on 11 Mar 2024
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. Rest assured, we take feedback seriously and are actively working to address the issues you encountered. We'll do our best to resolve the matter promptly. We hope to have the opportunity to regain your trust in the future.

2/10 Terrible

Clint

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not even make it to the room. The place was so trashed up that i felt like it was a drug motel instead of a place to sleep. Trash everywhere in the halls along with lots of random furniture sketchy employees roaming in and out of rooms smoking. I stayed in bad places before and i didnt even feel safe to stay here.
Stayed 1 night in Feb 2024
Response from Tracy on 28 Feb 2024
Dear Guest,Thank you for your feedback. We regret for any inconvenience caused during your stay. This falls far short of the standards we strive to uphold. Rest assured, we're taking immediate steps to address these issues to ensure the safety and comfort of all our guests. We hope you'll consider giving us another chance to provide the positive experience you deserve.

2/10 Terrible

KRISTOPHER

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is a train wreck. Police raided the place the hour that I was there. I had to pay a stranger to take me out of the neighborhood because Uber & Lyft wouldn't come get me there.
Stayed 2 nights in Dec 2023
Response from Tracy on 8 Dec 2023
Dear Guest,Thank you for your feedback. We apologize for the unfortunate experience you had during your stay. Your safety is our priority, and we take such incidents seriously. We'll investigate and address the issues to ensure a more secure environment for our guests. We appreciate your feedback and hope to have the opportunity to restore your confidence in the future.

4/10 Poor

Kerstin

Stayed 1 night in Nov 2023
Response from Tracy on 14 Dec 2023
Dear Guest,Thank you for sharing your rating. We look forward to the opportunity to improve our service for you in the future!

2/10 Terrible

Darrin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Reservation was for 1 king non-smoking room. When we walked into the hallway to head to the room. There was a steong smell of smoke. The door to the room was ajar when we arrived to the room it was 2 small beds and the smell of smoke was even stronger in the room, which was very suprising as when we entered the building the stinch of smoke was sonstromg and the room was worse. I went to theboffice to report the issues and requsted a refund. Still awaiting a refund to card.
Stayed 1 night in Nov 2023
Response from Tracy on 24 Nov 2023
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. This falls short of our standards, and we're actively investigating and addressing the issues you raised. We value your feedback and will take the necessary steps to prevent such occurrences in the future.

2/10 Terrible

joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Tracy on 15 Nov 2023
Dear Guest,Thanks for sharing your rating. We are glad to serve you better in the future!

2/10 Terrible

joshua

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
only good thing friendly maintenance guy
Stayed 1 night in Oct 2023
Response from Tracy on 1 Nov 2023
Dear Guest,We appreciate your feedback and are pleased to hear that you found our maintenance team friendly. We're committed to improving all aspects of our service, and we hope to have the opportunity to make your entire stay more enjoyable in the future.

2/10 Terrible

Kati, Fort Gibson

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
We didn’t even stay. Saw the outside of the building & opted to lose money rather than staying. Building looks like it’s about to fall down. People standing around. Just awful.
Stayed 1 night in Sep 2023
Response from Lia on 2 Oct 2023
Dear Guest,Your feedback is valuable, and we'll look into addressing any concerns about the property's appearance and overall safety. We appreciate your honesty and hope to have the opportunity to make a better impression in the future.

2/10 Terrible

Pamela

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful, stinks, do not stay!
Terrible hotel- do not stay! We arrived, and had booked 2 rooms. we received one room that was already occupied and then when we went back to the desk, they gave us a key to a new room that didn’t work! In my particular room, there was a giant bug dead next to the toilet and holes in the wall. This place looks like a drug den. It’s old and smells like cigarettes as well. I felt very unsafe and I was traveling with an 80lbs German Sheppard. I wouldn’t even subject her to these conditions. To top it off, when we arrived there were about 10 police cars surrounding the area. After 10 hours of driving cross country- would highly not recommend. When we tried to cx our room because of the conditions, they refused to refund us. I’m out almost 200 dollars for this. I wouldn’t even stay here if I only had to spend 10 dollars a room.
Stayed 1 night in Sep 2023
Response from Tracy on 25 Sept 2023
Dear Guest,Thank you for your feedback. We apologize for the inconvenience you encountered during your stay. Your feedback is invaluable, and we will address these issues immediately to ensure they don't happen again. Rest assured that this does not reflect our usual standards, and we will take steps to improve. We appreciate your patience and understanding.

2/10 Terrible

Russel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THIS PLACE SUX
The hotel was nothing like what the pictures showed. It was like a hooker hook up every night. No house keeping at all. Some hooker vacuumed the hall way at 9 p.m.
Stayed 2 nights in Sep 2023
Response from Tracy on 6 Sept 2023
Dear Guest,Thank you for taking the time to submit this review. We apologize for falling short of your expectations, and we take your feedback seriously. We are actively working to improve our facilities and services to ensure a more pleasant experience for all our guests.

2/10 Terrible

joshua

Stayed 1 night in Aug 2023
Response from Tracy on 4 Sept 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

10/10 Excellent

Meaghan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
That it's laid back an close to shopping an dining
Stayed 3 nights in Aug 2023
Response from Tracy on 30 Aug 2023
Dear Guest,We're delighted you enjoyed our laid-back atmosphere and convenient location for shopping and dining. Your satisfaction is our goal – Thanks for your review! We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Meaghan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is really quiet and the room are very big
Stayed 1 night in Aug 2023
Response from Tracy on 7 Sept 2023
Dear Guest,Thank you for your feedback! We're delighted to hear that you enjoyed the peaceful ambiance and spacious rooms during your stay. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Meaghan

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's close to shopping an very quiet
Stayed 1 night in Aug 2023
Response from Tracy on 12 Aug 2023
Dear Guest, Thank you for your positive feedback! We're delighted to hear that our hotel's proximity to shopping and its quiet atmosphere met your expectations. We hope to have the pleasure of hosting you again in the future.

2/10 Terrible

Amber

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Tracy on 7 Aug 2023
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!

2/10 Terrible

Mark L

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There is nothing I liked. Junk vehicles in parking spaces, trash, anyone in the world could walk into the place...no "key" card needed to enter. Transients of questionable character seemed to be living there. Seemed to be more dogs living there than people. Deadbolt on room door didn't work, no smoke detector, holes in the wall, dirty room. No cups, toiletries or toilet paper in room. Room smelled like greasy cooking, mattress had depressions in it and no bedspreads just thin blankets wit burn holes in them. Despite the signs, people would routinely smoke in the hallways. Room was never cleaned or restocked even once during my 6 night stay. They didn't even provide coffee in the morning. "The "Blue Wave Inn" is by far the absolute worst place I have ever stayed in my life.
Stayed 6 nights in Jul 2023
Response from Tracy on 3 Aug 2023
Dear Guest,Thank you for sharing your feedback with us. We regret for any inconvenience caused during your stay. We take your concerns seriously and will address them with our team to ensure improvements are made. We appreciate your patience and hope to have the opportunity to provide you with a much better experience in the future.

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
If you are a non-smoker this motel is not for you. Hallways and rooms are like ashtrays. First room I was provided with had 2 tp holders ripped from wall and no toilet paper, plus the window unit did not work - at all. Second room did not have clean floor and smelled. It was so unsanitary that I didn't feel comfortable enough to lay on top of bed to just sleep. I left to stay at Holiday Inn Express about a block over.
Stayed 1 night in Jul 2023
Response from Tracy on 1 Aug 2023
Dear Guest,Thank you for the time to share your feedback. We regret for any inconvenience caused during your stay. This is not the standard we strive to uphold, and we appreciate your feedback. We will address these issues immediately to ensure a more pleasant stay for our future guests.

10/10 Excellent

madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good Service, well located and the rooms are very comfortable!
Stayed 1 night in Jul 2023
Response from Tracy on 1 Aug 2023
Dear Guest,Thank you for your fantastic review! We're delighted to hear that you received very good service, found our hotel well-located, and enjoyed the comfort of our rooms. We appreciate your feedback and hope to have the pleasure of hosting you again soon!

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every just melt into a bed? It was so amazing! The staff was so friendly. I’ll be back in a month!
Stayed 1 night in Jul 2023
Response from Tracy on 1 Aug 2023
Dear Guest,Thank you for your amazing review! We're delighted to hear that you found our beds so comfortable and that our staff was friendly. We can't wait to welcome you back in a month for another fantastic stay!

10/10 Excellent

Laura

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
I had a fantastic stay at this hotel! The staff was friendly and accommodating, and the room was clean and comfortable. Highly recommended!
Stayed 1 night in Jul 2023
Response from Tracy on 25 Jul 2023
Dear Guest,Thank you for your glowing review! We are delighted to hear that you had a fantastic stay with us. Our team takes pride in providing friendly and accommodating service, and we strive to maintain clean and comfortable rooms. We appreciate your recommendation and hope to welcome you back in the future!

2/10 Terrible

David

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The entire property was run down. The carpet was nasty, very dirty and matted down. Curtains were falling of the rods, towel bars were falling off the walls, lamps switches were broken.
Stayed 1 night in Jul 2023
Response from Tracy on 20 Jul 2023
Dear Guest,Thank you for the feedback. We apologize for the during your stay and appreciate your feedback. We will address these maintenance issues immediately to ensure a better experience for future guests. Thank you for bringing it to our attention

10/10 Excellent

Cora

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I recently stayed at a hotel and had a great experience. The staff were very friendly and went out of their way to make sure I was comfortable during my stay. The room was clean and spacious, with a comfortable.
Stayed 1 night in Jul 2023
Response from Tracy on 12 Jul 2023
Dear Guest,Thank you so much for your kind words! We are thrilled to hear that you had a great stay with us. Our staff takes pride in providing exceptional customer service and ensuring their guests' comfort. We hope to welcome you back soon!

6/10 Okay

Wayne

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Room
Not good
Stayed 1 night in Jun 2023
Response from Tracy on 29 Jun 2023
Dear Guest,We apologize for any disappointment caused. We'd appreciate specific feedback to help us improve our services in the future.

10/10 Excellent

Joey

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great stay at this hotel, staff were really friendly.
Stayed 1 night in May 2023
Response from Tracy on 22 Jun 2023
Dear Guest,Thank you for your open review of your recent stay at the hotel. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

10/10 Excellent

mason

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay and enjoyed the friendly service. We will definitely come back again next time.
Stayed 1 night in May 2023
Response from Tracy on 22 Jun 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank you for your stay and positive feedback.

10/10 Excellent

Rachel

Stayed 2 nights in Jun 2023
Response from Tracy on 22 Jun 2023
Dear Guest,Thanks for sharing your rating here. We look forward to welcoming you back to our hotel in the future.

2/10 Terrible

NEEMAH

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2023
Response from Elsa Johnson on 3 Jun 2023
Dear Guest,We understand the disappointments you have encountered during your stay. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.

4/10 Poor

Anna

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Second to worst hotel stay ever. Bed was ok. Sheets were threadbare, rusty bathroom appliances, broken shower knob, ripped lampshade, broken curtains, brown water out of shower at first. It all felt a little shady. I’m pretty tolerant typically. Still slept fine.
Stayed 1 night in May 2023
Response from Elsa Johnson on 6 May 2023
Dear Guest,We understand the disappointments you have encountered during your stay. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.

6/10 Okay

Leah

We checked in late but was greeted by very friendly service. checked out the room first with the clerk with no problems and the room was very clean.
Stayed 1 night in Apr 2023
Response from Elsa Johnson on 30 Apr 2023
Dear Guest,Thank you for your valuable review. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, great rates. Bed was just right, pillows were awesome. Recommend staying there for sure.
Stayed 1 night in Apr 2023
Response from Elsa Johnson on 29 Apr 2023
Dear Brian, Thank you for your feedback. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

2/10 Terrible

Heather

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No blow dryer, top door lock, comforter, or coffee maker. Lumpy bed and pillows. Loud, smelly, holy curtains, tub faucet broken and fell off while showering scalding us. Unavailable staff, took half hour to check in. No sign on building where our room was so couldn't find it. Would never stay here again.
Stayed 3 nights in Apr 2023
Response from Lucy Paige on 26 Apr 2023
Dear Guest,We understand the disappointments you have encountered during your stay. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
The property was not maintained well over the years. There was no fitness center or continental breakfast. At least one window was broken. Much trash was in the halls. The room wasn’t all clean. An odor like smoke and urine was in the air. The outside and nearby rooms were noisy.
Response from Lucy Paige on 23 Apr 2023
Dear Guest,We apologize for not meeting up your expectations with your recent stay at the hotel. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.

8/10 Good

Allaryce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Getting to the room is easy. The staff are very polite and keep the property clean, inside and out.
Stayed 1 night in Mar 2023
Response from Clara Smith on 15 Apr 2023
Dear Allaryce,Thank you for your feedback on your recent stay. We really appreciate your commants regarding our staff. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

2/10 Terrible

Angela, Pratt

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Our room was absolutely nothing like the pictures. The curtains were broken and wouldn't close, there was spackle all over the walls and the door frame looked like the door had been kicked in and repaired. We went to the front desk and they sid they'd give us a better room. The "better room" was even worse. The light switches did not work. We had to use the flashlights on our phones to find a lamp. The curtains again were broken. The worst part, though, was there was not extra door lock. The part on the door was missing. The regular door lock was literally electrical taped back onto the door. We took our keys back and left. We asked Expedia for a refund, but were denied by bith Expedia and the hotel because they have a no refunds under any circumstances policy. I have never left a hotel like that before in my life. It was truly an awful experience!
Stayed 1 night in Apr 2023
Response from Clara Smith on 13 Apr 2023
Dear Angela,Sorry for the inconvenience you faced during the stay. We will investigate the matter instantly and assure that the same will not be repeated. We are assuring to meet your expectations in your future stay.

6/10 Okay

Mejia

Liked: Cleanliness, staff & service
This is one of the nicest hotels we stayed in on our 2 week trip. The room was large and clean.
Stayed 1 night in Mar 2023
Response from Clara Smith on 11 Apr 2023
Dear Mejia,Thank you very much for leaving your feedback. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank for your stay and positive feedback.

8/10 Good

Joey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was super quiet and very clean.The location was within walking distance to everything too.
Stayed 1 night in Mar 2023
Response from Lucy Paige on 9 Apr 2023
Dear Guest,Thank you very much for leaving a review. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded. We look forward to welcoming you back to our hotel in the future.

8/10 Good

mason

This hotel is very well run, clean and quiet. Location is perfect and I always feel very comfortable here.
Stayed 1 night in Mar 2023
Response from Lucy Paige on 29 Mar 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Cheyenne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Clara Smith on 22 Mar 2023
Dear Guest. Thank you for taking time to share your ratings. We are glad to serve you better in the future.

8/10 Good

DeLosSantos

Room was very comfortable. Absolutely no issues with my reservation and was actually offered an early check in.
Stayed 1 night in Feb 2023
Response from Clara Smith on 22 Mar 2023
Dear Guest,Thank you for your feedback. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Reese

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times, and impressed as usual.
Stayed 1 night in Feb 2023
Response from Clara Smith on 5 Mar 2023
Dear Reese, Thank you for your review on your recent stay at the hotel. We look forward to welcoming you back to our hotel in the future.

8/10 Good

Santos

Liked: Cleanliness, staff & service, property conditions & facilities
We are so grateful for the professionalism, kindness and incredible responsiveness. We will be back!
Stayed 1 night in Feb 2023
Response from Clara Smith on 24 Feb 2023
Dear Guest,Thank you! for your review. Our goal is to impress all our guests, so we're happy to hear we succeeded with you! The next time you're in town, please come see us again.

10/10 Excellent

Payton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No complaints here.
Response from Lucy Paige on 16 Jan 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank for your stay and positive feedback.

10/10 Excellent

Londyn

Liked: Cleanliness, staff & service
Lots of things to do within walking distance.
Response from Lucy Paige on 16 Jan 2023
Dear Guest,Thank you for taking the time out of your day to review our hotel! We're happy to hear you had a wonderful experience. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

DeLosSantos

Liked: Cleanliness, staff & service, property conditions & facilities
Super clean and friendly staff!
Response from Susan Joy on 8 Jan 2023
Dear Guest,Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank for your stay and positive feedback.

2/10 Terrible

Nicole

Disliked: Cleanliness, property conditions & facilities, room comfort
The room smelled so strongly of smoke that i couldn't breathe. There were several cockroaches on the wall and in the bathroom. I couldn't stay there. The kis said he'd refund my money and never did. It was 18 degrees outside and he made me stand outside.
Stayed 2 nights in Dec 2022
Response from Lucy Paige on 7 Jan 2023
Dear Guest,It is very unusual, we’ve noted your comments and will work hard to bring about the necessary changes. We are ready to provide the best service for your next stay.

8/10 Good

Santos

Travelled with family
The rooms are very clean and spacious. We had a great time!
Response from Susan Joy on 17 Dec 2022
Dear Guest, Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. We hope to see you again in the near future.

8/10 Good

Peter

Can't think of anything bad to say about the hotel. I will stay here again when in the area.
Response from Mia on 2 Dec 2022
Dear Peter!Thank you very much for leaving a review. We are delighted that we made a comfortable stay during your visit to our hotel. Once again, we thank for your stay and positive feedback.

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a King room, the room was clean, bathroom had great lighting, large spacious bathroom area.
Response from Mia on 30 Nov 2022
Dear Jade,Thank you for the time to share your feedback. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.

2/10 Terrible

Tina

Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed couple times no complaints...was what it is living around the area you're aware. HOWEVER, recently went to stay again and was told I was not allowed because of smoking in the room, which we did not smoke inside we went outside and half smoked cigarettes came in the room; but whatever. Find it funny pot smoking is okay but the hint of cigarettes is means to be banned.....guess times are a changing.
Response from Mia on 5 Nov 2022
Dear Tina,Thank you for the time to share your feedback. We work hard to deliver an exceptional guest experience, and hardly we fell short. We reassure to offer a best service on your next stay.

8/10 Good

Leah

This was a great find . It was very clean and comfortable.
Stayed 1 night in Sep 2022
Response from Mia on 30 Oct 2022
Dear Leah,Thank you for your feedback on your recent stay at the hotel. We want you to experience the best value for your money, feel comfortable, and have your expectations exceeded.