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Reviews of White River Inn and Suites

2.5 out of 5
White River Inn and Suites
91 Ballardvale Drive, White River Junction, VT

Reviews

7.2

Good

Rating 10 - Excellent. 317 out of 1007 reviews" "
Rating 8 - Good. 289 out of 1007 reviews" "
Rating 6 - Okay. 173 out of 1007 reviews" "
Rating 4 - Poor. 127 out of 1007 reviews" "
Rating 2 - Terrible. 101 out of 1007 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

6/10 Okay

Hannah

Stayed 1 night in Apr 2024
Response from General Manager on 23 May 2024
Dear Hannah,Thank you for leaving a rating on your recent visit. We are glad you enjoyed your stay overall, although we regret it was not perfect. We hope you will come back for the exceptional experience we strive to provide our guests.Sincerely,Jaimie Keirstead,General Manager

10/10 Excellent

Ling

Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the stay
Stayed 2 nights in Apr 2024
Response from Front Desk on 22 May 2024
Thank you for your feedback! We're glad you enjoyed your stay with us!

2/10 Terrible

George

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Corridors smelt like weed. The door to the room appeared to have been broken into, furniture broken, wallpaper peeling, floors filthy. Manager dressed inappropriately, we were offered another room but declined, we couldn't undo the odour and probably no better. We asked for a refund, they wouldn't give us one. I expect there response to this review will be the same as other responses, we are sorry for your experience, you should have brought this to our attention, we take customer satisfaction seriously and are working on correcting the problems. We also found out the Holiday Inn Express owns this hotel.
Stayed 2 nights in May 2024
Response from Sincerely, Jaimie Keirstead, General Manager on 17 May 2024
Dear George,Thank you for taking the time to review your stay with us. We apologize for not meeting your expectations and have noted your observations on our property. That being said, we are making improvements and renovating the older sections of the hotel to match the standards of the rest of the property. Regarding the option to move rooms with a complimentary upgrade, you would have seen that we have fully renovated rooms in the other sections of the building that I am confident would have exceeded your expectations. Your feedback is important to us, and we will use it to enhance guest experience. We hope you allow us to turn things around the next time you stay with us.

10/10 Excellent

martin, moosup

Great
Stayed 1 night in May 2024
Response from General Manager on 15 May 2024
Dear Martin,It is wonderful to know you had an enjoyable stay at White River Inn & Suites. We appreciate the excellent rating and hope to make your next stay an exceptional one as well.Sincerely,Jaimie Keirstead,General Manager

4/10 Poor

Sharon

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I stayed here 6 years ago and I dont think they have done any maintenance or up keep since then. No food in lobby for breakfast not even coffee. My room had 2 lamps that didnt work. The sink and tub are really scratched up and stained. The ice machines in the entire building were out of order. The "heated" pool was not heated! It looked gross. I put my feet in and a bandaid and other debris floated past. So yeah if it wasn't too late to cancel and find another place. I wouldn't have stayed. Ive got the ick now!
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Sharon,Thank you for staying with us again and evaluating your experience. We agree our hotel needs some updating and we are making improvements and working to bring the older sections up to date with the rest of the hotel. Regarding the issues with the lamp, we wish you had alerted our front desk so that we could have had a chance to remedy the situation for you. We have ice available at the front desk for guests, and we apologize for the inconvenience. As for the breakfast, we are sorry for your disappointment, however, we do have coffee available in the mornings, and the snack shop is always available. We hope to have another chance to provide you with the stellar experience you deserve.Sincerely,Jaimie Keirstead,General Manager

2/10 Terrible

Lila

Disliked: Amenities, property conditions & facilities
The furniture in the room was very outdated and dingy looking. The room was dark overall. The bedspread looked old and the couch was disgusting. The outlet didn’t work in the bathroom. They didn’t make up the room for the second day so I had to go back to the desk to get more towels. Also the walls are very thin. You can hear everything from the next room. I will never stay there again and couldn’t wait to leave!
Stayed 2 nights in May 2024
Response from General Manager on 13 May 2024
Dear Lila,Thank you for taking the time to review your stay with us. We apologize for not meeting some of your expectations and have noted your observations on our property. That being said, we are making improvements and renovating the older sections of the hotel to match the standards of the rest of the property. Regarding the outlet, we wish you had informed us, so we could have fixed it. Your feedback is important to us, and we will use it to enhance guest experience. We hope you allow us to turn things around the next time you stay with us.Sincerely,Jaimie Keirstead,General Manager

2/10 Terrible

Carol, Winooski

Travelled with family, Travelled with pets
Disliked: Cleanliness, amenities
We has come back from a hot day at the powwow. We went looking for some ice to cool us down. We were told all the ice machines were broken. I decided to cool of in tub. Only to find the plug was broken This place was worn and dirty. If you expect an indoor pool to be heated, forget that as well.Finally we had seen that there was a morning breakfast only to be told that they had not had one for four years! .Please take those features out of the ads. The clerks seemed to be used to compliant. I have been to this powwow for over 30 years Motel 6 had ice and breakfast! And much less money . They dont honor Aarp or other discounts
Stayed 1 night in May 2024
Response from General Manager on 13 May 2024
Dear Carol,Thank you for sharing your feedback and the details surrounding your recent visit. We are sorry that your visit with us fell short of your expectations. We do have ice available at the front desk for guests, and we apologize if it was not communicated and for the inconvenience. Regarding breakfast, we haven't offered breakfast in a few years and have changed every website we can to reflect this. If you can let us know which app is still advertising this, we're happy to investigate. We hope you took advantage of our coffee and tea bar. We also have a Suite Shoppe that is open 24/7 for a quick bite. We value all feedback, as it helps us better our service and elevate our guests’ experience. We hope that you will afford us another opportunity shortly as we would very much appreciate the chance to leave you with fonder memories.Sincerely,Jaimie Keirstead,General Manager

10/10 Excellent

Joshua

Stayed 1 night in Apr 2024
Response from General Manager on 10 May 2024
Dear Joshua,We appreciate you taking the time to leave your five-star rating regarding your recent visit to White River Inn & Suites. It is great to know you enjoyed your stay and we hope to welcome you again soon.Sincerely,Jaimie KeirsteadGeneral Manager

2/10 Terrible

Eduardo

Liked: Staff & service
Disliked: Property conditions & facilities
The check in lady was super nice however, once I was in my room the fan was on. I figured no big deal right! The room was kind of warm so I figured I turn on the air conditioner. I soon fell asleep and around 2am I woke up sweating the ac was not turning on. I went downstairs and informed them that this was happening. Apparently the ac does not turn on during this time of year. I could not sleep and ended up leaving early
Stayed 1 night in Apr 2024
Response from General Manager on 2 May 2024
Dear Eduardo,Thank you for posting a review. We are disheartened to learn about the challenges you faced during your stay with us. Please accept our apologies for the inconvenience you were caused. We look forward to welcoming you back for a better experience in the future.Sincerely,Jaimie Keirstead,General Manager

10/10 Excellent

Pai yun

Stayed 1 night in Apr 2024
Response from General Manager on 20 May 2024
Dear Pai,All of us at White River Inn & Suites are thrilled to see your five-star rating! We can't wait to welcome you back again for another exceptional stay. Until then, safe travels!Sincerely,Jaimie Keirstead,General Manager

8/10 Good

Marie

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
The woman at the front desk was friendly and knowledgeable.
Stayed 1 night in Apr 2024
Response from Front Desk on 27 Apr 2024
Thank you for your feedback! We're glad our staff were helpful for you.

8/10 Good

Corey

Travelled with partner
Good for the price. Nice pool, clean room. Kind of outdated and our tv was messed up. Everything in the area was closed on Monday.
Stayed 1 night in Apr 2024
Response from Front Desk on 16 Apr 2024
Thank you for your feedback! We are pleased you enjoyed your stay!

8/10 Good

Angelo

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Apr 2024
Response from Front desk on 16 Apr 2024
Thank you for your feedback! We are pleased you enjoyed your stay!

4/10 Poor

James

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They do not clean right there was a condom raper under the bed
Stayed 1 night in Apr 2024
Response from Front Desk on 14 Apr 2024
Thank you for your feedback. We take cleanliness concerns seriously, and apologize for this issue. In the future, please alert the desk to any problems with your room so we can have a chance to remedy the situation for you.

8/10 Good

Thomas

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Way too long of a walk for a disabled person from car to office and from office to room two buildings away.
Stayed 1 night in Apr 2024
Response from Front Desk on 14 Apr 2024
Thank you for your feedback. We do have handicap rooms available that are closer to entrances if you wish to reserve one of those in the future.

8/10 Good

Kathleen, Hyrum

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No breakfast. When we checked in and went to our room, the room hadn’t been cleaned. We stayed for 2 nights and the second day when we returned, our keys wouldn’t work. Had to go back to reception and get new keys!
Stayed 2 nights in Apr 2024
Response from Front Desk on 14 Apr 2024
Thank you for your feedback. We're glad you overall enjoyed your stay, and we also hope you enjoyed the studio upgrade for the problem of the room management issue at check in. We also apologize for the inconvenience to you.

6/10 Okay

Stephen

Travelled with family
Liked: Cleanliness, staff & service
Convenient to major highways. Clean, no frills accommodations. TV channels do not correspond to networks (difficult to find programs). Some room damage not disclosed at check in, which means you need to do your own inspection/reporting as soon as you check in, or you could get charged for it. Local restaurant choices are very limited.
Stayed 2 nights in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you for your feedback!

8/10 Good

Carlie

Travelled with family
Liked: Property conditions & facilities
Disliked: Amenities
Staff was friendly. The room had an odor and they do not offer Continental breakfast.
Stayed 1 night in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you for your feedback!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Room was huge. Internet poor. Staff very friendly
Stayed 1 night in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you for your feedback!

6/10 Okay

Dawn

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Lobby looks great, my kid loved the pool, it’s big and clean. Rooms are heavily damaged. Wall damage, unclean bathrooms, tub drains dont work. I could tell housekeeping does the minmal. Last guest hairs in the shower, floors sticky… It could be so much better if they were keeping up on the rooms.
Stayed 2 nights in Apr 2024
Response from Front Desk on 11 Apr 2024
Thank you for your feedback!

6/10 Okay

Matthew

Uncomfortable beds.
Stayed 1 night in Apr 2024
Response from Front desk on 11 Apr 2024
Thank you for your feedback!

10/10 Excellent

Hallie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Management on 2 Apr 2024
Thank you for your feedback! We are pleased you enjoyed your stay

8/10 Good

Rick

Liked: Cleanliness, staff & service
Clean and well managed older property. Could use an update, but then it wouldn't be the best buy in the vacinity
Stayed 2 nights in Mar 2024
Response from Front desk on 27 Mar 2024
Thank you for your feedback!

10/10 Excellent

Joe

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Close enough to killington, super super nice staff. Made us feel welcome and helped me extend my stay during a huge snowstorm for my Expedia rate. Right off highway and has studio style rooms with kitchen that are perfect for our ski stay!! Great place.
Stayed 1 night in Mar 2024
Response from Front Desk on 27 Mar 2024
Thank you for your feedback! We are glad you enjoyed your stay!

6/10 Okay

Ania

Stayed 1 night in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback.

2/10 Terrible

Jane

Stayed 1 night in Mar 2024
Response from Management on 2 Apr 2024
Thank you for your feedback.

8/10 Good

Bill

Stayed 4 nights in Mar 2024
Response from Management on 2 Apr 2024
Thank you for your feedback! We are pleased you enjoyed your stay!

8/10 Good

Ankita

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Though the staff was friendly and cooperative, our room needed deep cleansing. Even during the winter time, we had to leave windows open so that the smell could go away. The kitchen didn’t have sufficient pots/pans. The property needs a lot of maintenance.
Stayed 1 night in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback. We are working hard to bring the older sections up to date with the rest of the hotel.

10/10 Excellent

john

Business traveller
Liked: Cleanliness, amenities
Good room and hotel. To dark outside. Not enough lighting.
Stayed 1 night in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback! We're glad you overall enjoyed your stay with us.

2/10 Terrible

Monica

Stayed 1 night in Mar 2024
Response from Front desk on 27 Mar 2024
Thank you for your feedback!

6/10 Okay

Martin

problems with wifi, same room key had another person. few issues. its inexpensive but that's reflective of the service and the setting.
Stayed 1 night in Mar 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback. We're working hard to bring the older sections up to date with the rest of the hotel.

8/10 Good

Vipul

Stayed 1 night in Mar 2024
Response from Front desk on 27 Mar 2024
Thank you for your feedback! We are glad you enjoyed your stay!

2/10 Terrible

Steven

Disliked: Cleanliness, staff & service
I checked in that evening and it was so cold I woke up in middle of night and left Like no heat worked at all Did not feel cozy at all
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback.

10/10 Excellent

daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay , great location . Swimming pool is a bonus. I will be back !
Stayed 3 nights in Feb 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback! We're glad your stay with us earned top marks, and we hope to see you again in the future!

8/10 Good

Vanka

Travelled with family
Liked: Staff & service
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback! We're glad you overall enjoyed your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick visit
Just a quick visit with family in the area & this hotel was very close by.
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback! We're glad your stay with us earned top marks, and we hope to see you again in the future!

4/10 Poor

Dlorah

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so good! We brought up issues and acted like it was nothing to them. Sink was clogged, nothing stocked, no pillows, blankets.
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback.

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Ssf
Stayed 2 nights in Feb 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback! We're glad you enjoyed your stay with us.

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback! We're glad your stay with us earned top marks, and we hope to see you again in the future!

6/10 Okay

Pamela

Business traveller
Okay for the price
I only slept here, got in at 8:30pm and left at 6am. Check in was easy, except person at front desk had an accent that made it difficult to understand what was being said. Room was clean but definitely outdated. It was nice to have a microwave and mini-fridge. Keurig type coffee maker, but not enough sugar for even one cup of coffee. The bed was okay, I brought my own pillows. It was quiet and I felt safe.
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback.

6/10 Okay

Ellen

Travelled with family
Liked: Staff & service
The rooms need to be spruced up & painted. Some up grades would be nice. Chairs in the room were very wobbly.
Stayed 2 nights in Feb 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback. We're working hard to bring the older sections up to date with the rest of the hotel.

2/10 Terrible

Mary

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback.

2/10 Terrible

Glenn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Desk on 27 Mar 2024
Thank you for your feedback!

4/10 Poor

A

Disliked: Cleanliness, amenities, property conditions & facilities
Outdated and old. Not quiet.
Stayed 1 night in Feb 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback. We're working hard to bring the older sections up to date with the rest of the hotel.

10/10 Excellent

Emily

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here to ski at Killington for the weekend. We liked that it was away from the bustle of the mountain. The room was very clean and the bed was comfy.
Stayed 2 nights in Feb 2024
Response from Front Desk on 18 Mar 2024
Thank you for your feedback! We're glad you enjoyed your stay with us, and hope to see you again in the future!

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel and the staff was great!
Stayed 1 night in Feb 2024
Response from Front Desk on 25 Feb 2024
Thank you for your feedback! We're glad your stay earned top marks, and that our staff were helpful for you. We hope to see you again in the future!

4/10 Poor

William

Travelled with family
Disliked: Room comfort
The beds were the most uncomfortable bed I have ever stayed in my life. It was like sleeping on a boxspring, hard as a rock my back hurt two days after I actually left at 3:30 in the morning because I couldn’t take it anymore
Stayed 1 night in Feb 2024
Response from Front Desk on 25 Feb 2024
Thank you for your feedback.

10/10 Excellent

Trisha

Travelled with family
Stayed 3 nights in Feb 2024
Response from Front Desk on 25 Feb 2024
Thank you for your feedback! We're very glad you enjoyed your upgraded room, and we hope to see you again in the future!

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Nice pool. Friendly staff and nice that it is dog friendly too. Room could use a little upgrading with door and doorway showing wear and tear but otherwise a great stay
Stayed 1 night in Feb 2024
Response from Front Desk on 25 Feb 2024
Thank you for your feedback! We're glad you overall enjoyed your stay, and we appreciate your patience as we're working hard to bring the older sections up to date with the rest of the hotel.

10/10 Excellent

Jen

Stayed 1 night in Feb 2024
Response from Front Desk on 27 Mar 2024
Thank you for your feedback! We are glad you enjoyed your stay!