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Reviews of Cambria Hotel White Plains - Downtown

3.5 out of 5
Cambria Hotel White Plains - Downtown
250 Main St, White Plains, NY

Reviews

9.4

Exceptional

Rating 10 - Excellent. 703 out of 1000 reviews" "
Rating 8 - Good. 240 out of 1000 reviews" "
Rating 6 - Okay. 38 out of 1000 reviews" "
Rating 4 - Poor. 9 out of 1000 reviews" "
Rating 2 - Terrible. 10 out of 1000 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always have a night away from my hustle and bustle to just regroup, and this is my place of choice to stay at
Stayed 1 night in Jan 2024
Response from General Manager on 17 May 2024
Dear Shanna,We are glad you could unwind with us at Cambria Hotel White Plains - Downtown! Your compliments are greatly appreciated, and we hope to welcome you back again soon for another relaxing getaway!Guest Response Team

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s always clean
Stayed 1 night in Mar 2024
Response from General Manager on 17 May 2024
Dear Shanna,Thank you for staying with us at Cambria Hotel White Plains-Downtown. We appreciate your feedback and are glad we could live up to your full expectations regarding our cleaning standards. It was our pleasure having you visit, and we are confident your next stay will exceed your expectations as well. Guest Response Team

8/10 Good

Xiaoyun

Stayed 2 nights in Apr 2024

8/10 Good

lindy

Stayed 1 night in Apr 2024

10/10 Excellent

Josephine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were spacious, comfortable and clean. The area was conveniently located.
Stayed 1 night in Apr 2024

2/10 Terrible

Janet

Stayed 1 night in Mar 2024

8/10 Good

Anthony

Stayed 3 nights in Mar 2024

8/10 Good

David

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficient, nice hotel
Stayed 1 night in Mar 2024

10/10 Excellent

marilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Bianca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in Feb 2024

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking attendant rocked! Check in was very friendly. Room very clean! And not too far from the Capitol Theater. I’ll be back!
Stayed 1 night in Feb 2024

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice rooms, clean, excellent staff
Stayed 1 night in Feb 2024

10/10 Excellent

Thomas, Grand Rapids

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location within walking distance to shopping and restaurants
Stayed 2 nights in Feb 2024

4/10 Poor

BRIAN

Stayed 1 night in Feb 2024

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location.
Stayed 1 night in Jan 2024

10/10 Excellent

Bianca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Lakesha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Everything was excellent front check in to checkout. I couldn’t ask for bette, awesome customer service skills and prompt to help. Thank you for everything! I’ll be back
Stayed 2 nights in Dec 2023

6/10 Okay

Bonnie

Liked: Cleanliness, property conditions & facilities, room comfort
A Mixed Bag
No problem with the room or lobby--all recently renovated and nicely done. Conveniently located. Clean. That' s where the good ends. Its run like a Quality Inn. The person who checked us in was indifferent to the point of being rude. We chose the hotel for a New Years getaway in large part because it had an indoor pool--which was closed indefinitely. No apology from young lady at front desk. She seemed like she was doing us a favor to even check us in. Asked her where a certain well known restaurant was--she had no idea--it was 2 blocks away. Didn't offer to look it up. Couldn't be bothered. She is the first person you see at the hotel and sets the tone. Ought to be working at Motel Six on the midnight shift. Breakfast on New Year's Day was from 6 am to 9:30. We missed it. When I asked whether they ever gave thought to altering their usual hours on the morning after the biggest party night of the year--blank stares. Made breakfast at 9:15 the next day and at 9:31 sharp, they started closing down the buffet. Apparently, you have to be FINISHED with breakfast by 9:29. They were even taking away the coffee until I objected. Breakfast was cold anyway. Not worth $19.95. To be fair, after my complaints on the first day, they did comp us for the $30/day parking fees in response to our complaints. Plus gave us free breakfasts which , as stated, expire at 9:30 sharp. This is a hotel that presents itself as upscale but is just a Quality Inn.
Stayed 2 nights in Dec 2023

8/10 Good

Justine

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
I expected better
I thought the woman checking us in was miserable. She wasn’t outright rude but it was clear she was not happy to be there. Also, there was a good amount of black mold on the wallpaper in the bathroom of 702. All in all, just an ok stay.
Stayed 1 night in Dec 2023

10/10 Excellent

Michael

Stayed 4 nights in Dec 2023

10/10 Excellent

Brian

Stayed 1 night in Dec 2023

10/10 Excellent

Shanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Nov 2023

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023

10/10 Excellent

Kelsie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay!
Stayed 4 nights in Oct 2023

10/10 Excellent

Eliana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to a lot of food and shopping walking distance even.
Stayed 1 night in Oct 2023

10/10 Excellent

Renee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean place. Good location.
Stayed 1 night in Oct 2023

10/10 Excellent

Neil, Clearwater

Liked: Cleanliness, staff & service, property conditions & facilities
Great location convenient to restaurants and central White Plains. Easy parking, clean and quiet hotel.
Stayed 1 night in Oct 2023

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, property conditions & facilities
Cambria Hotel was in a good location. Restaurants and shopping right outside the door. The hotel was beautiful, clean and safe. Definitely would stay again.
Stayed 2 nights in Oct 2023

10/10 Excellent

Raymond

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and central location to downtown.
Stayed 2 nights in Oct 2023

8/10 Good

Darlene

Stayed 1 night in Sep 2023

10/10 Excellent

Lynnia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant property with great ambiance and is in walking distance to lots of restaurants and shopping.
Stayed 1 night in Sep 2023

8/10 Good

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

jonathan, union city

Stayed 1 night in Aug 2023

10/10 Excellent

Juan, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location in center of White Plains. Clean rooms and beautiful bar and breakfast area.
Stayed 2 nights in Aug 2023

10/10 Excellent

Samantha, Bronx

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was clean
Stayed 1 night in Jul 2023

10/10 Excellent

marcia, SAINT ALBANS

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great
Stayed 1 night in Jun 2023

10/10 Excellent

John

Travelled with partner
Liked: Staff & service, property conditions & facilities
Convenient location.
Stayed 4 nights in Jun 2023

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

8/10 Good

Sammy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable two nights
Stayed 2 nights in May 2023

10/10 Excellent

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Sparkling clean! Very fresh and airy! Beautiful hotel. Would definitely stay again!
Stayed 2 nights in May 2023

8/10 Good

debra

Stayed 1 night in Apr 2023

8/10 Good

Marilyn

Stayed 1 night in Apr 2023

10/10 Excellent

Tanya

Stayed 1 night in Apr 2023

8/10 Good

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and clean hotel, had two queen room pefect for us. Just a frw things that could have made this five stars, checkin process new untrained staff, not polished with people skills, room doors slam shut loudly, heat/ac and frige were off when we walked in, missed breakfast because one person said 10am and they closed at 930. Why would you close breakfast at 930 of checkout is at noon? One or more outlets didnt work
Stayed 1 night in Apr 2023

10/10 Excellent

Maria, Hartsdale

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in - great location.
Stayed 1 night in Apr 2023

10/10 Excellent

Christopher

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in Apr 2023

10/10 Excellent

P

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, comfy beds, spacious rooms.
Very comfortable beds! Slept so well. Quiet rooms. Hey are set up like open floor plan suites. So it feels spacious. The desk area is great for work. Bathroom was updated. Good location near restaurants. They have their own parking for $30/night and buffet breakfast for $20, but there are a lot of public parking lots and many delis in the neighborhood, as well as ShopRite supermarket. $255/ room seemed a bit much, when comparable rooms are $187 on the app. The pool is very small for kids. Gym is ok for a quick workout.
Stayed 2 nights in Apr 2023

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Upon arrival, I was greeted by the friendly security officer. As I made my way to the lobby to check in, I was again greeted by the desk attemdant who was very helpful and courteous. My room was immaculate and very spacious. I would come again.
Stayed 1 night in Mar 2023

2/10 Terrible

Eric

Liked: Cleanliness, room comfort
Disliked: Staff & service
Damage to car
Rooms were nice, but everything else was subpar. Restaurant and bar closed and most disappointing our car was significantly damaged by valet service.
Stayed 1 night in Feb 2023