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Reviews of Ardsley Acres Hotel Westchester

2 out of 5
Ardsley Acres Hotel Westchester
560 Saw Mill River Rd, Ardsley, NY

Reviews

8.0

Very good

Rating 10 - Excellent. 409 out of 1002 reviews" "
Rating 8 - Good. 321 out of 1002 reviews" "
Rating 6 - Okay. 131 out of 1002 reviews" "
Rating 4 - Poor. 54 out of 1002 reviews" "
Rating 2 - Terrible. 87 out of 1002 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
Very coving
Stayed 1 night in May 2024
Response from Jessica on 3 May 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

Natalie

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Check in time was 2pm however upon check in we were told that our room was not ready until 10pm! All the staff was good except for Jessica Martinez who was extremely rude.
Stayed 2 nights in Apr 2024
Response from Jessica on 29 Apr 2024
Thanks for staying with us. We appreciate your feedback

8/10 Good

NANCY

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Room was very clean. Neighborhood not so great. Exterior could use a little updating
Stayed 1 night in Apr 2024
Response from Jessica on 18 Apr 2024
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Martel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming
Stayed 1 night in Apr 2024
Response from Jessica on 12 Apr 2024
Thank you for staying with us. Thank you for the kind review. It was a pleasure checking you in. We hope to see you again soon.

10/10 Excellent

Martel

Stayed 1 night in Jan 2024
Response from Mireya on 7 Apr 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Melissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean
Stayed 2 nights in Mar 2024
Response from Jessica on 1 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

comfort.

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is awesome. But is a MOTEL not a HOTEL, in the web it says a hotel, maybe is a typo mistake. But is a great place to stay. Breakfast is not that great, but is ok. Workers are very nice and friendly as well as polite. I like the place, close to home.
Stayed 1 night in Mar 2024
Response from Jessica on 31 Mar 2024
Thank you for staying with us. We appreciate your feedback ! It was a pleasure checking you in. We hope to see you again soon.

10/10 Excellent

Jerold

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older but great place to stay
Stayed 3 nights in Mar 2024
Response from Mireya on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Joanna

Liked: Staff & service
Stayed 2 nights in Mar 2024
Response from Jessica on 20 Mar 2024
Dear guest, we are thrilled to hear that you had a positive experience during your stay with us. Thank you for your feedback !

6/10 Okay

Osvaldo

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
No fue lo que esperaba en cuanto a facilidades
Stayed 1 night in Mar 2024
Response from Jessica on 17 Mar 2024
Gracias por quedarse hospedarse con nosotros. ¡Agradecemos sus comentarios!

8/10 Good

Rosaisela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Mireya on 11 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Steven

Stayed 2 nights in Feb 2024
Response from Mireya on 27 Mar 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

chreyl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really fit the bill. I thought the shower was poorly designed. The breakfast was mostly carbs but coffee ok. A little bit of traffic noise but overall quite decent value for money. I have, and would, stay again.
Stayed 1 night in Feb 2024
Response from Mireya on 14 Feb 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Sherrane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mireya on 28 Jan 2024
Thanks you for staying with us. We appreciate your feedback!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There is a little traffic noise from the parkway but not that noticeable from inside the room. Great deli close by and the village is attractive.
Stayed 1 night in Jan 2024
Response from Mireya on 28 Jan 2024
Thanks you for staying with us. We appreciate your feedback!

10/10 Excellent

Pricilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Hotel in Westchester
My experience was amazing I love This Hotel is 100% my favorite Hotel in Westchester the beds are comfy the room Is clean and has everything u need!!! me and my boo enjoyed our stay and we will definitely be back again!!!The price is a Steal I felt like I was in my own bed at home !!!!
Stayed 1 night in Jan 2024
Response from Jessica on 27 Jan 2024
Thank you so much for taking the time to leave such a wonderful review ! We are thrilled to hear that you had a positive experience during your stay with us. We hope to welcome you back again in the future.

10/10 Excellent

ashantia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Always a good stay, room is comfortable and clean. With little homey touches.
Stayed 1 night in Jan 2024
Response from Mireya on 23 Jan 2024
Thanks you for staying with us. We appreciate your feedback!

10/10 Excellent

Samantha

Stayed 1 night in Jan 2024
Response from Mireya on 23 Jan 2024
Thanks you for staying with us. We appreciate your feedback!

4/10 Poor

MICHELLE

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We arrived late to check in and our room was not ready and they gave us a handicap room with one bed when we had paid for a double bed in a regular room and no one was even nice enough to acknowledge the mistake. they just said you did it through Expedia and we can/t do anything. Very disappointed.
Stayed 2 nights in Jan 2024
Response from Jessica on 16 Jan 2024
Thanks you for staying with us. We appreciate your feedback!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Mireya on 11 Jan 2024
Thanks you for staying with us. We appreciate your feedback!

6/10 Okay

Mauricio

Liked: Staff & service, amenities, property conditions & facilities
There was no hot water
Stayed 1 night in Jan 2024
Response from Mireya on 11 Jan 2024
Thanks you for staying with us. We appreciate your feedback! We apologize for the inconvenience.

8/10 Good

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mireya on 8 Jan 2024
Thanks you for staying with us. We appreciate your feedback!

2/10 Terrible

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Mireya on 2 Jan 2024
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

Tony

Stayed 1 night in Dec 2023
Response from Mireya on 23 Jan 2024
Thanks you for staying with us. We appreciate your feedback!

10/10 Excellent

Sue, Robbinsville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good price. Nice clean rooms. Don't like the pillows, but I'm picky about my pillows.
Stayed 1 night in Dec 2023
Response from Mireya on 2 Jan 2024
Thanks you for staying with us. We appreciate your feedback!

2/10 Terrible

Carl

Stayed 1 night in Dec 2023
Response from Jessica on 15 Dec 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Ruben

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quick Checking and Check out. Rooms were clean
Stayed 1 night in Dec 2023
Response from Mireya on 12 Dec 2023
Thanks you for staying with us. We appreciate your feedback!

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to highway which caused lots of road noise , woke me up during the night
Stayed 2 nights in Nov 2023
Response from Mireya on 12 Dec 2023
Thanks you for staying with us. We appreciate your feedback!

10/10 Excellent

George M.

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and Excellent condition
Stayed 1 night in Nov 2023
Response from Jessica on 29 Nov 2023
Thanks you for staying with us. We appreciate your feedback!

10/10 Excellent

Justin

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's the nicest option in that area.
Stayed 1 night in Nov 2023
Response from Jessica on 23 Nov 2023
Thanks for staying with us. We appreciate your feedback!Happy holidays.

10/10 Excellent

MILDRED, BRONX

Stayed 1 night in Nov 2023
Response from Jessica on 15 Dec 2023
Thank you for staying with us. We appreciate your feedback. Happy holidays !

10/10 Excellent

Jomana

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything good nice motels
Stayed 1 night in Nov 2023
Response from Mireya on 21 Nov 2023
Thanks you for staying with us. We appreciate your feedback!

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Jessica on 9 Nov 2023
We appreciate your feedback. Looking forward to welcoming you again soon.

6/10 Okay

Diann

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While our room was clean, modern and in a good area, there was a part of the property that was restricted and had two security guards surrounding it! When we asked what was going on we were given a not too believable answer.
Stayed 1 night in Oct 2023
Response from Mireya on 3 Nov 2023
Thanks you for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Jessica on 2 Nov 2023
Thanks you for staying with us. We appreciate your feedback!

2/10 Terrible

Reuben

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Motel with a focus on short-term trade.
It seemed obvious to me that this Hotel has a very large 'hourly' trade of prostitute-related or couple-related short term stays. The people in the room next to me made a good deal of noise until 12:30 AM at which time they checked out/left and the Hotel sent cleaning people to clean their room for new occupants. Mgt. told me the hotel is a "24 hour business", however you want to interpret that.
Stayed 2 nights in Oct 2023
Response from Jessica on 27 Oct 2023
Thank you for your feedback. We will be addressing your concerns.

2/10 Terrible

John

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
There were no sheets on bed just a mattress cover and top blanket. No way to run a place . Id like a refund or a discount this room was not worth 149 a night I did not expect to pay that much.
Stayed 2 nights in Oct 2023
Response from Mireya on 24 Oct 2023
Thanks for staying with us. We will be addressing your concerns

10/10 Excellent

Nancy

Travelled with partner
We were satified with our short stay…the room was clean and comfortable and the staff was friendly and helpful. The only improvement would be some disposable cups in the bathroom. The clientele in the parking lot area were a bit shady, but not sure what they could do about that.
Stayed 1 night in Oct 2023
Response from Mireya on 17 Oct 2023
Thanks for staying with us. We appreciate your feedback!

2/10 Terrible

Jeffrey

Disliked: Staff & service
Stayed 1 night in Oct 2023
Response from Mireya on 17 Oct 2023
Thanks for staying with us. We will be addressing your concerns

10/10 Excellent

Dennise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Oct 2023
Response from Jessica on 5 Oct 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

TANIUSKA

Stayed 1 night in Sep 2023
Response from Jessica on 18 Oct 2023
Thank you for your review. We appreciate your feedback. Looking forward to welcoming you again soon.

10/10 Excellent

Loren

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Mireya on 26 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mireya on 26 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Kenneth

Travelled with partner
Some traffic noise with open window but slept well. Nice room, well-maintained. Great for stop
Stayed 1 night in Sep 2023
Response from Mireya on 21 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Arlene

Stayed 1 night in Sep 2023
Response from Mireya on 12 Oct 2023
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Stephen

Travelled with family
Disliked: Staff & service, room comfort
1 star place, 3 star price
Bed was made with dirty blanket under the sheet. Breakfast, which was extremely cheap, closed 10 minutes early so I couldn't even get a cup of coffee. The room decor was updated, but the rest of the experience was below standard. Not worth the rate they charge
Stayed 1 night in Sep 2023
Response from Mireya on 14 Sept 2023
Thanks for staying with us. We will be addressing your concerns.

10/10 Excellent

Luis

Travelled with partner
Liked: Amenities
Great remodel
Stayed 1 night in Aug 2023
Response from Mireya on 7 Sept 2023
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Jason

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Sep 2023
Response from Mireya on 5 Sept 2023
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Nikki

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 3 nights in Aug 2023
Response from Mireya on 3 Sept 2023
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Mireya on 17 Aug 2023
Thanks for staying with us. We will be addressing your concerns.