Outdoor pool, open 9:00 AM to 5:00 PM, pool umbrellas, pool loungers
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Reviews of Hilton Garden Inn West Palm Beach I95 Outlets

3 out of 5
Hilton Garden Inn West Palm Beach I95 Outlets
1675 Palm Beach Lakes Blvd., West Palm Beach, FL

Reviews

8.8

Excellent

Rating 10 - Excellent. 640 out of 1014 reviews" "
Rating 8 - Good. 234 out of 1014 reviews" "
Rating 6 - Okay. 73 out of 1014 reviews" "
Rating 4 - Poor. 24 out of 1014 reviews" "
Rating 2 - Terrible. 43 out of 1014 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Anca

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The location is very convenient and the front desk staff very friendly and helpful.
Stayed 2 nights in May 2024

10/10 Excellent

Ashley, Jensen Beach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in, hotel was clean and everything i expected.
Stayed 1 night in May 2024

10/10 Excellent

Elaine

Liked: Property conditions & facilities
Stayed 3 nights in May 2024
Response from Tanaya on 28 May 2024
Thank you for staying with us. We appreciate your rating.

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Tanaya on 28 May 2024
Thank you for your recent stay with us. We appreciate your rating.

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean & excellent staff!!!
Stayed 2 nights in May 2024
Response from Tanaya on 27 May 2024
Thank you for staying with us. We're happy to hear that you enjoyed the hotel and the staff members. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Yoicy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and close to shopping.
Stayed 2 nights in May 2024
Response from Tanaya on 25 May 2024
Thank you for staying with us. We appreciate your feedback and hope to see you again.

6/10 Okay

Lowell

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
This is my second stay in 4 weeks at this hotel. The first time was FABULOUS! This time was awful. The noise is out of control. We stayed 4 days and got woke up every single morning with people talking loudly and elevators ringing by 5:30 am. Better bring some ear plugs if you are diagonal to the elevator. The elevators are right in the center of the floor with the rooms in 4 directions. The first time we had an amazing room with a city view in the corner away from the elevator. This time we asked for a room with a view and got a view of the dirty building next door and elevator chaos. The first day I complained to the front desk about the noise and all I got was a "call us when it's happening". No apology. No care at all. I will never stay here again.
Stayed 4 nights in May 2024
Response from Tanaya on 27 May 2024
Dear Lowell, We're sorry to hear that your recent stay did not go well. This matter will be brought to the manager's attention. We appreciate your feedback.

10/10 Excellent

Noe

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Tanaya on 25 May 2024
Thank you for your recent stay with us. We appreciate your rating. We hope to see you again soon.

8/10 Good

Philip

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Tanaya on 23 May 2024
Thank you for staying with us. We appreciate your rating regarding your stay.

10/10 Excellent

Hotboii

Everything
Stayed 2 nights in May 2024
Response from Tanaya on 22 May 2024
Thank you for your recent stay with us. We appreciate your feedback and hope to see you again soon.

8/10 Good

lexy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Leslie Front Desk Supervisor on 16 May 2024
Thank you for your recent stay with us. We appreciate your review and hope to see you again soon.

10/10 Excellent

Sandy

Stayed 2 nights in May 2024
Response from Tanaya on 20 May 2024
Thank you for your recent stay with us. We appreciate your rating .

10/10 Excellent

Elizabeth, Peoria

Liked: Cleanliness, staff & service, property conditions & facilities
Nice business type hotel. Has food and bar in the hotel.
Stayed 1 night in May 2024
Response from Leslie Front Desk Supervisor on 14 May 2024
Thank you so much for the response. We appreciate you staying with us and we hope to see you in the near future!

8/10 Good

Fabiana

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the location.
Stayed 1 night in May 2024
Response from Tanaya on 20 May 2024
Thank you for staying with us. We're happy to hear that you enjoyed the location. We appreciate your feedback.

10/10 Excellent

Dailin, Las Vegas

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Tanaya on 12 May 2024
Thank you for your rating regarding your recent stay with us.

10/10 Excellent

Yesabel

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Tanaya on 11 May 2024
Thank you for your recent stay with us. We appreciate your rating regarding your recent stay.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel
Stayed 1 night in May 2024
Response from Tanaya on 9 May 2024
Thank you for your recent stay with us. We're happy to hear that you enjoyed your stay. We appreciate your feedback.

10/10 Excellent

Lucy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and clean
Stayed 1 night in May 2024
Response from Tanaya on 7 May 2024
Dear Lucy, We're pleased to see that you enjoyed the hotel. We appreciate your feedback!

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean & I felt safe.
Stayed 4 nights in Apr 2024
Response from Tanaya on 7 May 2024
Dear Mary, We appreciate your feedback regarding your recent stay with us. We hope to see you again soon!

10/10 Excellent

Ellen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly, professional and very helpful. Especially James!!
Stayed 2 nights in May 2024
Response from Tanaya on 7 May 2024
Dear Ellen, Thank you for staying with us. We're happy to hear that you enjoyed the hotel and the staff members. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Louis

Pleasant atmosphere
Stayed 1 night in Apr 2024
Response from Tanaya on 7 May 2024
Dear Louis, We're happy to hear that you thought the atmosphere was pleasant. We appreciate your feedback and hope to see you again soon.

8/10 Good

ERIN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that I felt comfortable at this property but they need a security officer there during the day to make sure their hotel guests are a little more safer next to the most expensive shopping places in Florida.
Stayed 2 nights in May 2024
Response from Tanaya on 6 May 2024
Dear Erin, We appreciate your feedback regarding your recent stay with us. This will be brought to management's attention for improvement.

10/10 Excellent

ANTHONY

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff
Stayed 1 night in May 2024
Response from Tanaya on 6 May 2024
Dear Anthony,We appreciate your feedback regarding your recent stay with us. We hope to see you again soon!

6/10 Okay

bana

Liked: Staff & service
Stayed 2 nights in May 2024
Response from Tanaya on 6 May 2024
Dear Bana, Thank you for your recent stay with us. We appreciate your rating.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent customer service
Stayed 1 night in Apr 2024
Response from Tanaya on 4 May 2024
Dear Barbara, We're happy to hear you enjoyed the staff members during your stay. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was incredible. Made check in and check out easy.
Stayed 3 nights in Apr 2024
Response from Tanaya on 2 May 2024
Dear Leanne, Thank you for your recent stay with us. We're happy to hear that our staff was incredible. We appreciate your feedback and hope to see you again soon.

8/10 Good

Kianna, Shiloh

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very nosey, the property was beautiful. But next time a warning about the noise would be nice. A shuttle service to and from the area would be nice too. Especially from the airport to the hotel.
Stayed 2 nights in Apr 2024
Response from Tanaya on 2 May 2024
We're sorry to hear that during your stay it was very noisy. We appreciate your feedback and will inform management of your suggestions.

10/10 Excellent

Liisa

Stayed 1 night in Apr 2024
Response from Leslie Front Desk Supervisor on 17 May 2024
Thank you for your recent stay with us. We appreciate your review and hope to see you again soon

10/10 Excellent

Mayte

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Corner room was great.
Stayed 1 night in Apr 2024
Response from Tanaya on 28 Apr 2024
Thank you for your recent stay with us. We appreciate your feedback and hope to see you again soon.

8/10 Good

Darrell

Stayed 3 nights in Apr 2024
Response from Leslie Front Desk Supervisor on 16 May 2024
Thank you for your recent stay with us. We appreciate your review and hope to see you again soon.

8/10 Good

Martha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great but very thin walls.
Stayed 1 night in Apr 2024
Response from Tanaya on 22 Apr 2024
Thank you for your recent stay with us. We appreciate your feedback and will inform the chief of engineering.

10/10 Excellent

Reyna

Liked: Amenities
Very clean and comfortable beds
Stayed 1 night in Feb 2024
Response from Tanaya on 19 Apr 2024
Thank you for your recent stay with us. We appreciate your review and hope to see you again soon.

10/10 Excellent

Joe

Stayed 1 night in Apr 2024
Response from Tanaya on 2 May 2024
Thank you for your recent stay with us. We appreciate your rating!

2/10 Terrible

Christopher

Stayed 2 nights in Apr 2024
Response from Tanaya on 22 Apr 2024
We're sorry you were not happy with your stay. We wish things would have been different during your stay.

10/10 Excellent

Tom

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Tanaya on 19 Apr 2024
Thank you for your recent stay with us. We appreciate your review and hope to see you again soon.

10/10 Excellent

Don

Stayed 1 night in Apr 2024
Response from Tanaya on 26 Apr 2024
Thank you for your recent stay with us. We appreciate your rating and hope to see you again soon.

10/10 Excellent

Willie

Stayed 1 night in Apr 2024
Response from Tanaya on 26 Apr 2024
Thank you for your recent stay with us. We appreciate your rating and hope to see you again soon.

2/10 Terrible

Carmen

Disliked: Staff & service
Stayed one night and wa soeonised a refund and I still have not received it
Stayed 2 nights in Mar 2024
Response from Tanaya on 28 Apr 2024
We're sorry you were not happy with your stay. We will overlook what happened and make sure everything is settled.

6/10 Okay

Christian

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Was not impressed with thw facilities , parking garage was gross and felt unsafe , no lighting. room was very small , bathroom toilet paper holder was broken. Will not be staying at this location again.
Stayed 1 night in Apr 2024
Response from Tanaya on 4 Apr 2024
We're sorry that you felt uncomfortable with the garage. This will be brought up to the manager's. We appreciate your feedback.

10/10 Excellent

Martin, Huntington

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet except I heard the compressor for the elevators
Stayed 3 nights in Mar 2024
Response from Tanaya on 26 Mar 2024
Thank you for your recent stay with us. We appreciate your feedback on your recent stay.

10/10 Excellent

Megan

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay, besides the young ppl slamming doors and yelling 3 am!! Otherwise the stay is always good!
Stayed 1 night in Mar 2024
Response from Tanaya on 10 Mar 2024
Thank you for your recent stay with us. We appreciate your feedback and our sorry this occurred during your stay.

8/10 Good

Tammy

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Tanaya on 10 Mar 2024
Thank you for your recent stay with us. We appreciate your feedback.

10/10 Excellent

Willens

Liked: Cleanliness, staff & service, property conditions & facilities
It was alright.
Stayed 2 nights in Jan 2024
Response from Tanaya on 10 Mar 2024
Thank you for your recent stay with us. We appreciate your feedback.

8/10 Good

Stephanie

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 4 nights in Feb 2024
Response from Tanaya on 4 Mar 2024
Thank you for your recent stay with us. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Alexis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Tanaya on 28 Feb 2024
Thank you for your recent stay with us. We appreciate your rating of your stay and hope to see you again soon.

10/10 Excellent

Brittany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel to stay at when I’m in town. It’s close to my favorite places and family members. I’ll always stay there and recommend it to others
Stayed 7 nights in Feb 2024
Response from Tanaya on 26 Feb 2024
Thank you for your recent stay with us. We're happy to hear that you are close to your family and your favorite places. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the location, and the convenience of ease to get where I needed to go, ie airport, restaurant's, and business locations all within 10-15 minutes and easy access to the highway access. Will definitely return.
Stayed 3 nights in Feb 2024
Response from Tanaya on 21 Feb 2024
Dear Jerry,Thank you for your recent stay with us. We appreciate your feedback and are happy to hear that you enjoyed the location.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property, convenient to downtown West Palm. Loved the room with city view. Appreciated the front desk checking in with us to make sure our stay was good.
Stayed 2 nights in Feb 2024
Response from Tanaya on 26 Feb 2024
Thank you for staying with us. We're happy to hear that you enjoyed your stay and the location. We appreciate your feedback and hope to see you again soon.

8/10 Good

Emily

Stayed 2 nights in Feb 2024
Response from Tanaya on 23 Mar 2024
Thank you for your rating on your recent stay with us.

6/10 Okay

Anna, Staten Island

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Ok
Stayed 2 nights in Feb 2024
Response from Tanaya on 13 Feb 2024
Thank you for your review of your recent stay. We wish things could have been better.