In-room safe, desk, blackout curtains, iron/ironing board

Reviews of Holiday Inn Express & Suites Sharon-Hermitage, an IHG Hotel

2.5 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 412 out of 492 reviews" "
Rating 8 - Good. 58 out of 492 reviews" "
Rating 6 - Okay. 9 out of 492 reviews" "
Rating 4 - Poor. 5 out of 492 reviews" "
Rating 2 - Terrible. 8 out of 492 reviews" "

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Derrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great
Stayed 1 night in May 2024
Response from General Manager on 7 May 2024
Dear Derrick,We are proud to have earned your top rating.Thank you for being our guest.

10/10 Excellent

Elizabeth

Travelled with partner
Liked: Cleanliness
This place was absolutely wonderful! Staff was very friendly. Room was clean! If you get a spa room the jacuzzi was big and clean! 10/10 recommend!
Stayed 1 night in May 2024
Response from General Manager on 5 May 2024
Dear Elizabeth,We are so glad that you enjoyed your stay with us.Thank you for your top rating and for your recommendation.

10/10 Excellent

Lee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property is so clean! The rooms are really nice and staff is friendly and very helpful.
Stayed 1 night in Apr 2024
Response from General Manager on 28 Apr 2024
Dear Lee,Thank you for acknowledging our associate’s efforts in providing a clean hotel and service with a smile.We hope to see you again soon.

10/10 Excellent

Stephanie

Liked: Property conditions & facilities
Loved all their amenities and it’s peaceful. Bed is very comfortable.
Stayed 1 night in Apr 2024
Response from General Manager on 23 Apr 2024
Dear Stephanie,Thank you for rating our hotel.We are happy that you had a relaxing visit.We hope to see you again soon.

10/10 Excellent

Alisha, E Stroudsburg

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was very nice and the staff were super friendly. I also didn’t expect so many tasty breakfast options and free snacks available in the afternoon. They even provided solar eclipse glasses and glow sticks, which turned out to be a good thing since I found out the morning of the eclipse that Amazon realized our glasses weren’t certified.
Stayed 1 night in Apr 2024
Response from General Manager on 16 Apr 2024
Dear Alisha,Thank you for being our guest. We are thrilled to have exceeded expectations.Please keep our location in mind for future travel.

10/10 Excellent

Mikayla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice and the room was very clean. Not a bad thing to say !
Stayed 2 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Mikayla,Thank you for sharing your experience.We’re thrilled that you enjoyed your stay.Please keep us in mind for future travel needs.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is excellent. The staff is very friendly, considerate, and helpful. Hotel is kept very clean. Nice breakfast. I will always choose to stay here when I am in this area.
Stayed 2 nights in Apr 2024
Response from General Manager on 14 Apr 2024
Dear Patricia,Thank you for sharing your impressions of our hotel.We are pleased that you enjoyed your stay and would return in the future.We wish you safe travels.

10/10 Excellent

Bethany

Stayed 1 night in Apr 2024
Response from General Manager on 5 May 2024
Dear Bethany,We appreciate your top rating.We hope to see you again.

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very professional and courteous. Will definitely stay here again
Stayed 1 night in Apr 2024
Response from Sherri - Assistant General Manager on 9 Apr 2024
Thank you so much for staying with us and for your kind words. We are glad you enjoyed your stay and look forward to having you stay with us again in the future.

6/10 Okay

carmen, east elmhurst

Travelled with partner
Liked: Staff & service
Very old amenities and furniture, but does what it needs to do centrally located and the beds were very comfortable.
Stayed 2 nights in Mar 2024
Response from Sherri - Assistant General Manager on 1 Apr 2024
We are so sorry that your stay did not meet your expectations. We strive to give every guest a great experience and are so very sorry that we fell short. Please accept our apologies. We do hope that you will stay with us again in the future.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
I come here all the time. It’s the only hotel I’ll ever come to in this area when I visit friends and family. Great amenities and very close to everything. Very convenient.
Stayed 1 night in Mar 2024
Response from Sherri - Assistant General Manager on 29 Mar 2024
Stephanie,Thank you so very much for your kind words and high rating. We are glad you enjoy your stays with us and look forward to taking great care of you each visit.

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 25 Mar 2024
Dear William,Thank you for your top rating of our hotel.We appreciate your business and wish you safe travels.

10/10 Excellent

Marlon

Stayed 1 night in Mar 2024
Response from General Manager on 22 Mar 2024
Dear Marlon,We appreciate your top rating of our hotel.Thank you for staying with us.

10/10 Excellent

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Sherri on 29 Feb 2024
Good Morning Samuel,Thank you so very much for your high rating. We are so glad you enjoyed your stay and look forward to seeing you again in the future.Sherri GotthardtAssistant General Manager

8/10 Good

Bethany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was helpful and courteous.
Stayed 1 night in Feb 2024
Response from General Manager on 25 Feb 2024
Dear Bethany,Thank you for commenting on your stay and acknowledging out team's efforts. They truly enjoy what they do.We wish you safe travels.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The place was clean, the breakfast was good, the beds were comfortable. That's what we were looking for.
Stayed 1 night in Feb 2024
Response from General Manager on 21 Feb 2024
Dear Jeffrey,Thank you for sharing your hotel experience. We are so pleased to have met your expectations.Please travel safe.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service and great amenities
Stayed 1 night in Dec 2023
Response from General Manager on 15 Feb 2024
Dear Christopher,We are thrilled that you enjoyed your experience with us.Thank you for being our guest.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on 13 Feb 2024
Dear Michael,Thank you for being our guest and for rating your stay.We hope to welcome you back in the future.

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from General Manager on 15 Jan 2024
Dear Christina,Thank you for rating your visit with us.We appreciate your business and wish you safe travels.

10/10 Excellent

Brian K Fleming

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the room very clean. Staff was awesome. I have no complaints at all.
Stayed 1 night in Jan 2024
Response from General Manager on 13 Jan 2024
Dear Brian,We are so pleased to have met your expectations. We appreciate your business and hope to see you again.

10/10 Excellent

Margret

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on 8 Jan 2024
Dear Margret,We appreciate your top rating of our hotel.Thank you and travel safe.

10/10 Excellent

Agnieszka

Travelled with family
Liked: Property conditions & facilities
This hotel is easy to find and not too far off Route I-80. A very convenient stop for anyone traveling between NJ/NY and places like the Detroit or Chicago metro areas. The place was clean and quiet. We enjoyed the free breakfast.
Stayed 1 night in Dec 2023
Response from Sherri - Assistant General Manager on 30 Dec 2023
Thank you so very much for choosing to stay with us. We appreciate you high rating and look forward to taking great care of you the next time you are un the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sherri - Assistant General Manager on 30 Dec 2023
We appreciate you staying with us and for your high rating. We look forward to taking great care of you again the next time you are in the area.

10/10 Excellent

Laurie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Sherri on 30 Dec 2023
Thank you so much for staying with us and for your high rating. We look forward to taking great care of you again the next time you are in the area

10/10 Excellent

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Pam,We appreciate your rating of our hotel.Thank you for being our guest and travel safe.

10/10 Excellent

Bonnie

Stayed 1 night in Dec 2023
Response from General Manager on 26 Dec 2023
Dear Bonnie,Thank you for the top rating of our hotel. Happy Holidays and travel safe.

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay While Visiting Family
We stayed three nights in mid-December while visiting family in the area. Greeted by friendly staff with super quick check-in. The hotel was nicely decorated for Christmas and very clean. Our king room was spotless and loved the IHG bedding especially the pillows. It was a nice touch that the room came with Keurig coffee maker including coffee pods and mini refrigerator. In addition, every evening they served warm sugar cookies and hot popcorn in the lobby. The free hot breakfast included eggs, omelets, sausage, hash, toast/bagels and make your own pancakes were a good start to the day. Would stay here again in future visits and highly recommend this hotel.
Stayed 3 nights in Dec 2023
Response from General Manager on 18 Dec 2023
Dear Barbara,Thank you so much for sharing your experience:)We appreciate your review and hope to see you again when visiting the area.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me and my wife agreed it was actually the best hotel we had ever stayed in! The room was phenomenal and spacious, and the layout was beyond perfect. It was truly a wonderful place to stay.
Stayed 1 night in Dec 2023
Response from General Manager on 15 Dec 2023
Dear Christopher,We are proud that you and your wife consider our hotel the best:)Thank you for being our guests and sharing your impressions.We hope to welcome you back in the future.

10/10 Excellent

vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've stayed here before. I enjoy the ambiance, the jacuzzi suite is awesome and very relaxing. Breakfast is good. The location is good and the staff is very kind, cheerful and professional.
Stayed 2 nights in Nov 2023
Response from Sherri - AGM on 29 Nov 2023
Thank you so much for staying with us at our Award Winning Property. Our staff appreciates your kind words. We are glad that you enjoyed your stay and look forward to having you stay with us again in the future when you are in the area.

10/10 Excellent

Diane

Stayed 1 night in Nov 2023
Response from General Manager on 26 Nov 2023
Dear Diane,Thank you for your top rating of our hotel.We appreciate your business.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from General Manager on 6 Nov 2023
Dear Valued Guest,We appreciate your top rating of our hotel:)Thank you for your business and we wish you safe travels.

8/10 Good

Timothy, Mesa

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities
The staff was great. It is quiet. Short drive into town for food and shopping. Why does the bathtub have a 25" step to get into it that requires the use of a handicap wall bar? The tub is also extremely slippery.
Stayed 2 nights in Oct 2023
Response from General Manager on 30 Oct 2023
Dear Timothy,Thank you for being our guest and for your post.We see that you stayed in a suite which has a tall soaker tub. We have noted your comments so that we can prepare for your future arrival with a rubber bath mat. Otherwise, our standard guest rooms have lower tubs.We wish you safe travels.

10/10 Excellent

Patricia

Stayed 1 night in Oct 2023
Response from General Manager on 21 Oct 2023
Dear Patricia,Thank you for your business and your top rating of our hotel.Wishing you safe travels.

10/10 Excellent

Gilman

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in went very smooth and the lady at the desk was very kind with her warm welcoming. From the start everything went good amenities are clean and breakfast is very good. Friendly staff and i would recomend this place big time.
Stayed 1 night in Oct 2023
Response from General Manager on 19 Oct 2023
Dear Gilman,Thank you for sharing your experience and for your recommendation:) We appreciate your business and hope to see you again.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, welcoming staff and quiet.
Stayed 1 night in Oct 2023
Response from General Manager on 13 Oct 2023
Dear Matthew,Thank you for being our guest and for sharing your impressions of your stay.We wish you safe travels.

10/10 Excellent

nilsa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Custumer services
Response from General Manager on 5 Oct 2023
Dear Nilsa,We appreciate your top rating.Thank you for being our guest.

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Debbie,Thank you for being our guest and for your top rating of our hotel.

10/10 Excellent

Heidi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel…super friendly staff and they offered a good breakfast.
Stayed 1 night in Sep 2023
Response from General Manager on 18 Sept 2023
Dear Heidi,We appreciate your review of your stay and are pleased that you enjoyed your time with us.Thank you for your top rating and we wish you safe travels.

10/10 Excellent

Robin

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
.
Stayed 3 nights in Sep 2023
Response from General Manager on 17 Sept 2023
Dear Robin,We appreciate your top rating of our hotel.Thank you and travel safe.

10/10 Excellent

Kathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What did this hotel not have. We were greeted with big smiles and given bottled water and told there was a new water refilling machine down the hall. And there was popcorn and cookies as well as ice cream at 5. Then there was a sitting area with a waterfall, a coi fish pond, and a mini putt putt area. Our room was clean with a Kureig coffee maker. Bath area had full size pump bathing needs. Beds were super comfortable. Everything you need for a comfortable stay.
Stayed 1 night in Sep 2023
Response from General Manager on 16 Sept 2023
Dear Kathy,We are thrilled that you enjoyed your stay with us.Thank you for sharing your experience and we hope to welcome you back in the future.

10/10 Excellent

Tara

Stayed 1 night in Sep 2023
Response from General Manager on 5 Oct 2023
Dear Tara,We appreciate your rating and your business. Travel safe.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 11 Sept 2023
Dear Claire,We appreciate your top rating of our hotel.Thank you for your business and we wish you safe travels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from General Manager on 11 Sept 2023
Dear Valued Guest,We are thrilled with your top rating of our hotel and wish you safe travels.

10/10 Excellent

FRANCES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 3 nights in Sep 2023
Response from General Manager on 5 Sept 2023
Dear Frances,We appreciate your top rating and look forward to welcoming you back in the future:)

10/10 Excellent

kathryn

Stayed 1 night in Sep 2023
Response from General Manager on 30 Oct 2023
Dear Kathryn,We appreciate your top rating of our hotel.Thank you and travel safe.

10/10 Excellent

Minerva

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean. Staff are friendly and knowledgeable of surrounding area. Check in was quick. Breakfast area is big and private.
Stayed 1 night in Sep 2023
Response from General Manager on 4 Sept 2023
Dear Minerva,Thank you for sharing your impressions and for your top rating.We appreciate your business and hope to see you again.

10/10 Excellent

Stephanie

Stayed 1 night in Sep 2023
Response from General Manager on 25 Sept 2023
Dear Stephanie,We appreciate your top rating and wish you safe travels.

10/10 Excellent

ANTHONY, EAST STROUDSBURG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on 4 Sept 2023
Dear Anthony,We appreciate your top rating of our hotel.Thank you for being our guest.

8/10 Good

Olthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from General Manager on 3 Sept 2023
Dear Olthia,Thank you for rating your stay.We appreciate your business.

10/10 Excellent

Mark

Liked: Cleanliness
Large rooms, convenient for our trip
Stayed 1 night in Aug 2023
Response from General Manager on 3 Sept 2023
Dear Mark,We are pleased to have offered a spacious room and convenient location.We appreciate your business and hope to see you again.