Deluxe Room, 1 Queen Bed, Non Smoking | Premium bedding, pillow-top beds, in-room safe, desk
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Reviews of Best Western Executive Hotel Of New Haven - West Haven

2.5 out of 5
Best Western Executive Hotel Of New Haven - West Haven
490 Saw Mill Rd, West Haven, CT

Reviews

7.6

Good

Rating 10 - Excellent. 372 out of 1002 reviews" "
Rating 8 - Good. 273 out of 1002 reviews" "
Rating 6 - Okay. 167 out of 1002 reviews" "
Rating 4 - Poor. 100 out of 1002 reviews" "
Rating 2 - Terrible. 90 out of 1002 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Calm n composed environment
Stayed 1 night in May 2024

8/10 Good

Victor

Travelled with family and small children
Liked: Staff & service
The smell of marijuana and cigarettes in the hallways
Stayed 1 night in Apr 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Will do it again
Stayed 1 night in May 2024

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great. Beautiful view from 7th floor. Good breakfast. Easy access to freeway. Room was beautiful
Stayed 2 nights in May 2024

4/10 Poor

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old, dirty , unfriendly staff. Elevator constantly getting stuck. Smelled like rotten garbage in Hallways. And they had the nerve to charge a $200 deposit. Crazy. Steer Clear.
Stayed 1 night in May 2024

8/10 Good

Natalie

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Kenneth

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing unique. Elevators need work
Stayed 1 night in May 2024

8/10 Good

Natalie

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Property was quiet. More breakfast options needed. Overall, good stay
Stayed 2 nights in Apr 2024

10/10 Excellent

angela

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice- excellent breakfast- easy check in. Friendly employees. Great value
Stayed 1 night in May 2024

2/10 Terrible

Daniel

Travelled with partner
Disliked: Staff & service, amenities
The hotel desk lady was highly racist it’s ridiculous makes me never want to come back rather sleep on the floor then deal with the disrespect. Never again DONT RECOMMEND
Stayed 3 nights in Apr 2024

8/10 Good

Yasmin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Kristine on 1 May 2024
Thank you!

10/10 Excellent

Randall

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The indoor pool was a pleasant surprise. The shower didn't work in the "shower by pool.
Stayed 1 night in Apr 2024
Response from Kristine on 1 May 2024
We apologize for the inconvenience.

8/10 Good

Angal

Liked: Cleanliness, staff & service, property conditions & facilities
I will stay there again
Stayed 2 nights in Apr 2024
Response from Kristine on 1 May 2024
We hope to see you again in the future.

10/10 Excellent

melanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at desk was helpful and friendly. Free breakfast was great!
Stayed 1 night in Apr 2024
Response from Kristine on 1 May 2024
Thank you for the review. We're glad you enjoyed your stay.

10/10 Excellent

Fenique

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room
Stayed 1 night in Apr 2024
Response from Kristine on 1 May 2024
Thank you for the rating.

6/10 Okay

Agnes, New York

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Okay for a night's stay if you have no special expectations. Located right on noisy I-95. No restaurant on premises or within walking distance, except fast food joints. Breakfast on premises, included in the price, was a plus.
Stayed 1 night in Apr 2024

4/10 Poor

Chris

Disliked: Cleanliness, property conditions & facilities
dirty
Stayed 1 night in Apr 2024
Response from Kristine on 1 May 2024
We apologize for the inconvenience.

10/10 Excellent

Laura

Stayed 1 night in Apr 2024

8/10 Good

Tianna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, the rooms were cleaned daily.
Stayed 2 nights in Apr 2024
Response from Kristine on 1 May 2024
Thank you!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Ok stay but the walls are too thin, you can hear if having loud sex. Smells like Marijuana in the elevator. Parking can be hard to find it’s not a big parking area. You get what you pay for, it’s an ok place to stay if for a quick stay.
Stayed 4 nights in Jan 2024
Response from Kristine on 1 May 2024
We apologize for the inconvenience.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Property is a little dated but overall very clean. Parking was an issue.
Stayed 1 night in Apr 2024
Response from Kristine on 1 May 2024
We apologize for the inconvenience.

4/10 Poor

Lejla

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Kristine on 1 May 2024
We apologize for the inconvenience.

10/10 Excellent

Natalia

Stayed 1 night in Apr 2024

10/10 Excellent

Angal

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Apr 2024
Response from Kristine on 1 May 2024
Thank you for the rating.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great price
Stayed 1 night in Apr 2024
Response from Kristine on 1 May 2024
Thank you!

2/10 Terrible

Lawrence

Liked: Cleanliness, property conditions & facilities
Early check in did not occur smoothly
Stayed 1 night in Apr 2024
Response from Kristine on 1 May 2024
We apologize for the inconvenience.

10/10 Excellent

Prashanth

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All Ok
Stayed 4 nights in Jan 2024
Response from Kristine on 1 May 2024
Thank you!

10/10 Excellent

Ivan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To write a nice review about your experience, you could say something like:"I had a fantastic experience at this hotel. The staff, especially the cleaning lady, went above and beyond to make sure I had a memorable stay. I accidentally left my Apple Watch in the room, but thanks to her honesty and kindness, I was reunited with it. I truly appreciate their outstanding service and attention to detail.
Stayed 1 night in Apr 2024
Response from Kristine on 1 May 2024
Thank you for the review.

4/10 Poor

De-Maurier

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
You hear traffic all night. Floor in room wasn't vacuumed. Tub looks like paint is chipped
Stayed 1 night in Apr 2024
Response from Kristine on 1 May 2024
We apologize for the inconvenience.

10/10 Excellent

robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located with a walk to several options from food to shopping
Stayed 1 night in Mar 2024
Response from AO on 4 Apr 2024
Thank you for staying With us.

6/10 Okay

Aguirre

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The pool was cold. An only one elevator worked.
Stayed 8 nights in Mar 2024

6/10 Okay

Aguirre

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
.
Stayed 7 nights in Mar 2024
Response from AO on 4 Apr 2024
Thank you for staying With us.

8/10 Good

brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean. Staff was friendly. The noise from the interstate was so loud all night, even with every fan (bath fan, hvac unit on full speed, personal fan). I imagine the rooms facing the other side towards town are significantly quieter. Try to book an even number room which should put you on the quieter side of the hall.
Stayed 1 night in Mar 2024
Response from Kristine on 1 May 2024
We apologize for the inconvenience.

8/10 Good

Carmen

Stayed 1 night in Mar 2024
Response from Kristine on 1 May 2024
Thank you!

8/10 Good

John

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2024
Response from AO on 4 Apr 2024
Thank you for staying With us.

6/10 Okay

Valia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The pool is cold. It disappointed me a lot, I chose this hotel because of the warm pool
Stayed 5 nights in Mar 2024
Response from Kristine on 1 May 2024
We apologize for the inconvenience.

10/10 Excellent

Jeniffer

Stayed 2 nights in Mar 2024
Response from Kristine on 1 May 2024
Thank you for the rating!

6/10 Okay

Sheryl, Wauwatosa

Travelled with group
Liked: Cleanliness, staff & service
The electrical plugs were all loose and wouldn't hold our charging blocks or any other plug in, so there were only 2 usable outlets on the desk. The water temp of the shower was crazy to adjust, with the lever all the way to hot the water was luke warm. Friends we were traveling with figured out the lever had to be almost off. Annoying Room was a nice size and the bed was comfortable 1 mat in the fitness center looked like it had been chewed up
Stayed 2 nights in Mar 2024
Response from Kristine on 26 Mar 2024
We apologize for the inconvenience. We will address these issues with our maintenance department.

10/10 Excellent

Glav

Business traveller
Liked: Amenities, property conditions & facilities
It does the job staff is great
Stayed 3 nights in Mar 2024
Response from Kristine T. on 26 Mar 2024
Thank you for your review.

10/10 Excellent

Lokesh

Liked: Cleanliness, property conditions & facilities
It was pretty quite and clean
Stayed 1 night in Mar 2024
Response from Kristine on 26 Mar 2024
Thank you for the review. We hope you enjoyed your stay with us.

8/10 Good

Lauren

Stayed 1 night in Mar 2024
Response from Kristine on 1 May 2024
Thank you!

6/10 Okay

Kurt

Disliked: Property conditions & facilities
They need to do some upgrade
Stayed 1 night in Mar 2024
Response from Kristine on 26 Mar 2024
We apologize for the inconvenience.

8/10 Good

Ana

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The help provided for check-in was great; however, the pool did not look appealing (dirty). The elevator was poor. The breakfast options were great! Overall, I would give this hotel a 4-star review.
Stayed 1 night in Mar 2024
Response from Kristine T. on 20 Mar 2024
We apologize for the inconvenience.

4/10 Poor

virginia, New Haven

Travelled with family
Disliked: Amenities
Was denied clean towels
Stayed 1 night in Mar 2024
Response from Kristine on 26 Mar 2024
We apologize for the inconvenience.

10/10 Excellent

ADARSH, campbell

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nothing unique
Stayed 1 night in Mar 2024
Response from Kristine T. on 26 Mar 2024
Thanks for the rating.

2/10 Terrible

Cornelius

Disliked: Cleanliness, staff & service, property conditions & facilities
Never will stay there
Stayed 1 night in Mar 2024
Response from Kristine T. on 26 Mar 2024
We apologize for the inconvenience.

10/10 Excellent

Mustafa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff and good property
Stayed 1 night in Mar 2024
Response from Kristine T. on 20 Mar 2024
Thank you…We hope you enjoyed your stay with us!

10/10 Excellent

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Kristine T. on 20 Mar 2024
Thank you for the rating.

4/10 Poor

Jonathan

Travelled with partner
Disliked: Cleanliness, amenities
The bed sheet didn't fit one of the beds we where in a room with two queens also there was noise all night it also took them about a hour to bring more towels to the pool area i wasn't the only one waiting people there befor me waiting for towels
Stayed 1 night in Mar 2024
Response from Kristine on 26 Mar 2024
We apologize for the inconvenience. We will address this matter with the staff.

10/10 Excellent

Laurie

Liked: Cleanliness, staff & service, property conditions & facilities
I love staying at the BW, which has the same initials as my dad. 😉
Stayed 2 nights in Feb 2024
Response from Kristine T. on 20 Mar 2024
Thank you!! We hope you enjoyed your stay with us.