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Reviews of Mount Snow Grand Summit Resort

3 out of 5
Mount Snow Grand Summit Resort
89 Grand Summit Way, West Dover, VT

Reviews

8.8

Excellent

Rating 10 - Excellent. 68 out of 119 reviews" "
Rating 8 - Good. 31 out of 119 reviews" "
Rating 6 - Okay. 10 out of 119 reviews" "
Rating 4 - Poor. 8 out of 119 reviews" "
Rating 2 - Terrible. 2 out of 119 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kat

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was such a great find! First time staying at a ski resort and it was perfect! Really enjoyed the ski in / ski out. We had beautiful views from our room complete with balcony overlooking the slopes! Loved the heated outdoor pool and hot tubs. Fire pits outside were also nice to have. Very cozy atmosphere. Everyone was very friendly and helpful at the hotel.
Stayed 1 night in Apr 2024

8/10 Good

Raymond, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Overall the property matched expectations from the pictures and description. The deli market wasn't open at 7am like the frontdesk indicated and that caused issues with some plans as we were checking out and planned to have breakfast and lunch set. Even when we left at 8:30am it still was not open
Stayed 1 night in Apr 2024

8/10 Good

Barry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a really nice experience but just one small issue is that I hear noise from other rooms but overall it was really an amazing place and beautiful views
Stayed 1 night in Apr 2024

10/10 Excellent

Vanessa

Travelled with family
Liked: Amenities, property conditions & facilities
Beautiful hotel with lots of perks, they have a pool with hot tubs and gym that’s free access to guests, you can look at the slopes from your room and the fire places/ fire pits are cozy!
Stayed 1 night in Apr 2024

8/10 Good

Steven

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ski valet was very convenient! They should keep the pool facilities open till 10PM!
Stayed 1 night in Mar 2024

10/10 Excellent

WINNIE

Stayed 2 nights in Mar 2024

10/10 Excellent

Julie

Travelled with partner
Liked: Amenities
It had snowed the evening and night before our arrival date, and when we arrived late in the afternoon to check in, the parking area was not plowed. The following day it was sunny but the walkway had black ice, no ice melt was down, I ended up slipping and falling - luckily I was ok Otherwise had an excellent stay and stalk was awesome. Wish the restaurant on the hotel was open on Monday , Tuesdays. and Wednesdays though
Stayed 1 night in Mar 2024

10/10 Excellent

Kylie

Stayed 3 nights in Feb 2024

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommend
Can't beat this place for convenience and service. Very nice staff. Clean and up to date facility. And the mountain is great for all levels of skiers.
Stayed 3 nights in Feb 2024
Response from Crystal Moser, Office Services Lead on 27 Feb 2024
Thankyou for your feedback! We hope you will stay with us again soon!

10/10 Excellent

Mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024
Response from Crystal Moser, Office Services Lead on 25 Feb 2024
Thank you for your feedback!

8/10 Good

David, New York

Stayed 4 nights in Feb 2024

4/10 Poor

SHERYL

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff utterly indifferent. Bed was sloping to floor. Room's lighting was AWFUL. DARK DARK
Stayed 3 nights in Jan 2024

6/10 Okay

Kathy

Liked: Cleanliness, staff & service
Good property, fire alarms went off at 3:30 am. Not what I was hopping for on my one night away…….
Stayed 1 night in Jan 2024

10/10 Excellent

MIchael

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great ski-in ski-out options.
Stayed 4 nights in Jan 2024
Response from Crystal Moser, Office Services Lead on 16 Jan 2024
Thank you for your feedback! We look forward to having you stay with us again soon!

8/10 Good

Glenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that I could send my 11 and 14 year old to the room while my wife and I did a few more runs. Liked the ski garage too. Disliked that housekeeping never tuned our room. If I didn’t t call for fresh towels,would we have had to use the same towels for a 3 nights stay?
Stayed 3 nights in Jan 2024

6/10 Okay

Aneta

Stayed 2 nights in Jan 2024

10/10 Excellent

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed it immensely! Only thing I would add is microwave in the room.
Stayed 2 nights in Dec 2023

8/10 Good

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a convenient ski lodge that is comfortable but not cushy. The views and proximity to the ski lifts are what make it a win. The room furnishings are what you’d expect in a basic lodge environment if not slightly dated but very warm, & welcoming.
Stayed 1 night in Nov 2023

8/10 Good

Lori

Stayed 1 night in Oct 2023
Response from Crystal Moser, Office Services Lead on 27 Nov 2023
Thank you for your feedback Lori!We look forward to hosting you again soon!

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I cannot say enough good things about this resort. We were there mid October so a slow time for sure, service may be different during "ski season". The staff was extra attentive, the lobby and grounds are beautiful. The rooms clean and spacious. There is a restaurant on premises, but it was closed the night we stayed, staff provided a list of all restaurants in the area (most were also closed) but did manage to find one that delivered.
Stayed 1 night in Oct 2023
Response from Joel on 15 Oct 2023
We are so glad that you enjoyed your stay! Hope to see you again soon!

8/10 Good

James

Stayed 2 nights in Oct 2023
Response from Crystal Moser, Office Services Lead on 27 Nov 2023
Thank you for your feedback James!We look forward to hosting you again soon.

6/10 Okay

Shawna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had to wait over two hours to get checked in and was shocked there was no refrigerator in the room? I thought that was pretty much standard. Everyone was very nice and accommodating so that helped.
Stayed 2 nights in Oct 2023
Response from Crystal Moser, Office Services Lead on 11 Oct 2023
Thank you for choosing the Grand Summit Hotel at Mount Snow and for taking the time to provide feedback about your recent experience. It is through feedback from our valued guests that we can work to improve the experience for everyone. I would like to start by apologizing for not meeting your expectations. We strive to make every stay as memorable as possible and make you feel welcome, happy, excited, and safe while you are our guest. I will be sharing your comments regarding with our Managers and coach the team to provide better service in the future. I hope you will give our property a chance to prove that your unsatisfactory experience was an exception. Again, thank you for visiting the Grand Summit Hotel and providing feedback regarding your experience. We hope to exceed your expectations during a future stay.

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place very nice very clean food was great!
Stayed 2 nights in Oct 2023
Response from Crystal Moser, Office Services Lead on 11 Oct 2023
Thank you for choosing the Grand Summit Hotel at Mount Snow and for taking the time to provide feedback about your recent experience. Nothing makes our staff feel more appreciated than to hear guests truly felt welcomed and happy during their time with us. Thank you for sharing your comments and we look forward to sharing them with the team! On behalf of the entire Grand Summit Hotel family, thank you again for staying with us and for your feedback. We look forward to hosting you again in the future!

10/10 Excellent

Pascal

Stayed 2 nights in Oct 2023
Response from Crystal Moser, Office Services Lead on 27 Nov 2023
Thank you for your feedback Pascal!We look forward to hosting you again soon.

8/10 Good

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inclusiveness of devices were great
Stayed 2 nights in Oct 2023
Response from Crystal Moser, Office Services Lead on 7 Oct 2023
Thank you for your feedback! We look forward to hosting you again soon!

10/10 Excellent

Julie

Stayed 2 nights in Sep 2023
Response from Crystal Moser, Office Services Lead on 22 Sept 2023
Thank you for your feedback! We look forward to hosting you again soon!

10/10 Excellent

Pamela

Stayed 1 night in Sep 2023
Response from Crystal Moser, Office Services Lead on 11 Oct 2023
Thank you for choosing the Grand Summit Hotel at Mount Snow and for taking the time to provide feedback about your recent experience. Nothing makes our staff feel more appreciated than to hear guests truly felt welcomed and happy during their time with us. Thank you for sharing your comments and we look forward to sharing them with the team! On behalf of the entire Grand Summit Hotel family, thank you again for staying with us and for your feedback. We look forward to hosting you again in the future!

8/10 Good

Andrew, New York

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Crystal Moser, Office Services Lead on 16 Sept 2023
Thank you for your feedback! We look forward to hosting you again soon!

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great! Beautiful property, plenty happening even with the “off season” under way. Lots of good food nearby. Staff was excellent, pool and hot tubs were great. Gym has good cardio equipment but could use more weights and machines for lifting (dumbbells went from 35 to 45, then to 65?and someone had apparently stolen one of the 40lbers) but overall functional enough. Only took a star away because of the bed. It was old, stiff, and uncomfortable.
Stayed 2 nights in Aug 2023
Response from Crystal Moser, Office Services Lead on 22 Aug 2023
Thank you for your feedback! We are so pleased you enjoyed your stay! I have forwarded your concern for the bed to management in an effort to improve your future stay. We hope you will return to stay with us soon!

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Crystal Moser, Office Services Lead on 15 Aug 2023
Thank you for your feedback! We look forward to hosting you again soon!

4/10 Poor

Sueyong, Lexington

Stayed 5 nights in Jul 2023

2/10 Terrible

Conice

Stayed 2 nights in Jun 2023

10/10 Excellent

ML

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Highly recommends
Stayed 2 nights in Jun 2023
Response from Crystal Moser, Office Services Lead on 18 Jun 2023
Thank you for your response and thank you for staying with us at Mount Snow Grand Summit! We hope to see you again soon!

10/10 Excellent

Phil

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Second time I've stayed here. Both times were great!
Stayed 2 nights in Jun 2023
Response from Crystal Moser, Office Services Lead on 15 Jun 2023
Thank you for choosing the Grand Summit Hotel at Mount Snow and for taking the time to provide feedback about your recent experience. We look forward to sharing your comments with our team! On behalf of the entire Grand Summit Hotel family, thank you again for staying with us and for your feedback. We look forward to hosting you again in the future!

8/10 Good

Stefan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay for access to local activities like golf and hiking.
Stayed 2 nights in May 2023
Response from Crystal Moser- Mount Snow Office Lead on 1 Jun 2023
Thank you Stefan for the kind review and for staying with us! We hope to host you again soon!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Crystal Moser on 21 Mar 2023
Thank you for your feedback! We hope to see you again in the future!

8/10 Good

Felix

Travelled with group
Liked: Cleanliness, property conditions & facilities
The hotel was conveniently located at the base of the mountain, and the property/rooms and amenities were very nice. We were a little disappointed that we had to valet our vehicle and then walk all the way down the hill and dig it out ourselves for over an hour in order to get it out of "valet". We also had a hard time getting any dinner and breakfast our last night and morning there I guess due to short staffing and weather
Stayed 2 nights in Mar 2023
Response from Crystal on 17 Mar 2023
Thank you for your feedback Felix! I am excited that you enjoyed our location, property/rooms, and amenities. Our slopeside location is certainly one of my favorite parts of our hotel. My apologies we did not have the opportunity to exceed your expectations. Tuesday's storm left us with 4 feet of snow and your understanding is deeply appreciated. I will be sharing your comments regarding with our Managers and coach the team to provide better service in the future. Again, thank you for visiting the Grand Summit Hotel and providing feedback regarding your experience.

10/10 Excellent

David

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Crystal - on 7 Apr 2023
Thank you for your feedback! We hope to see you again in the future!

10/10 Excellent

Jesse

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Crystal on 17 Mar 2023
Thank you for your feedback! We hope to see you again in the future!

10/10 Excellent

Marek

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The new
Stayed 2 nights in Feb 2023
Response from Crystal on 28 Feb 2023
Thank you for your feedback! We hope to see you again in the future!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel. Very convenient ski in ski out. Very friendly, professional staff.
Stayed 3 nights in Feb 2023
Response from Crystal on 20 Feb 2023
Thank you for your feedback! We hope to see you again in the future!Crystal Moser, Office Services LeadMount Snow Grand Summit

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time staying here this winter. Much better experience this time. Easy check in, clean and comfortable room. No complaints
Stayed 1 night in Jan 2023
Response from Crystal on 27 Jan 2023
Thank you for choosing the Grand Summit Hotel at Mount Snow and for taking the time to provide feedback about your recent experience. Nothing makes our staff feel more appreciated than to hear guests truly felt welcomed and happy during their time with us. IF there is ever anything you need please let us know! We look forward to hosting you again in the future!Sincerely,Crystal MoserOffice Services LeadMount Snow Grand Summit

10/10 Excellent

Sean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outdoor heated pool
Front balcony view
Stayed 2 nights in Jan 2023
Response from Crystal on 23 Jan 2023
Thank you for choosing the Grand Summit Hotel at Mount Snow and for taking the time to provide feedback about your recent experience. Nothing makes our staff feel more appreciated than to hear guests truly felt welcomed and happy during their time with us. On behalf of the entire Grand Summit Hotel family, thank you again for staying with us and for your feedback. We look forward to hosting you again in the future!Sincerely,Crystal MoserOffice Services LeadMount Snow Grand Summit

8/10 Good

Leonardo

Travelled with family and small children
Liked: Cleanliness, staff & service
The hotel is the best place to stay in terms of convenience for skiing, it's clean the staff is excellent and the room very comfortable, though it's pretty old and needs updates on heaters that are very loud, tv sets as well as maintenance on faucets and cabinets. The deli where you can get breakfast and buy goods lacks variety and quality, and there are no healthy meals.
Stayed 4 nights in Jan 2023
Response from Crystal on 23 Jan 2023
Thank you for choosing the Grand Summit Hotel at Mount Snow and for taking the time to provide feedback about your recent experience. Nothing makes our staff feel more appreciated than to hear guests truly felt welcomed and happy during their time with us. Thank you for sharing your comments and we look forward to sharing them with the team! I have shared your concerns regarding sounds, maintenance, and deli options with our Managers in efforts to provide better service to you in the future. On behalf of the entire Grand Summit Hotel family, thank you again for staying with us and for your feedback. We look forward to hosting you again in the future!Sincerely,Crystal MoserOffice Services LeadMount Snow Grand Summit

6/10 Okay

marlon

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
the room was ready to late; after 5 oclock
Response from Crystal on 27 Dec 2022
Dear Mr./Ms. marlon,Thank you for choosing the Grand Summit Hotel at Mount Snow and for taking the time to provide feedback about your recent experience. I would like to start by apologizing to you for not meeting your expectations during your recent stay. I appreciate your comments regarding the inability to check into your room on time. We strive to make every stay as memorable as possible and make you feel welcome, happy, excited, and safe while you are our guest. I am sorry that we failed at that mission. I will be sharing your comments with our Managers and coach the team to provide better service in the future.I hope you will give our property a chance to prove that your unsatisfactory experience was an exception. Again, thank you for your feedback, and if I can be of assistance, please contact me directly at 802-464-6600.Sincerely,

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Crystal on 13 Dec 2022
Thank you for your feedback! We are so glad you enjoyed your stay!

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from Kelly on 8 Nov 2022
Thank you so much for your feedback! We hope to see you again in the future!

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really pretty place. Not too crowded in fall. Restaurants not open, which was a bummer, but nice surroundings.
Stayed 2 nights in Oct 2022
Response from Kelly on 8 Nov 2022
Thank you so much for your feedback! We hope to see you again in the future!

8/10 Good

Victoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place. Will definitely keep in mind for another time
Stayed 2 nights in Oct 2022
Response from Kelly on 8 Nov 2022
Thank you so much for your feedback! We hope to see you again in the future!

6/10 Okay

James

Travelled with family, Travelled with group
Liked: Staff & service
Parking is a disaster. Not sure how it can be addressed. Also, my daughter, in her own room, was awakened at 1:30am by a call from the front desk about noise. All in her room were fast asleep. Might I suggest that an employee investigate a noise complaint first, before calling a particular room. She was livid. Honestly, she should get a free night's stay.
Stayed 3 nights in Oct 2022
Response from Front Desk on 8 Nov 2022
Thank you so much for your feedback! We will address your comments with our staff. If you would like to speak to us directly - please give us a call