Deluxe Double Room | Desk, laptop workspace, iron/ironing board, free WiFi

Reviews of Copper Lantern Motor Lodge

2 out of 5
Copper Lantern Motor Lodge
184 W Main St, West Brookfield, MA

Reviews

8.4

Very good

Rating 10 - Excellent. 37 out of 72 reviews" "
Rating 8 - Good. 19 out of 72 reviews" "
Rating 6 - Okay. 9 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 4 out of 72 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

6.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the kitchenette and the shower.
Stayed 2 nights in Apr 2024
Response from Copper Lantern Motor Lodge on 29 Apr 2024
Thank you for staying with us and we are glad about your experience. See you Soon !!!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arived at dark but when we woke,we were in paradise,the view of the creak and surrounding is so beautiful,we booked another week
Stayed 1 night in Apr 2024
Response from Copper Lantern Motor Lodge on 29 Apr 2024
Thank you for staying with us and we are glad about your experience. See you Soon !!!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and close to Salem Cross Inn.
Stayed 1 night in Apr 2024
Response from Copper Lantern Motor Lodge on 29 Apr 2024
Thank you for staying with us and we are glad about your experience. See you Soon !!!

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place
Stayed 4 nights in Apr 2024
Response from Copper Lantern Motor Lodge on 29 Apr 2024
Thank you for staying with us and we are glad about your experience. See you Soon !!!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to say, and would definitely stay there again in the near future
Stayed 1 night in Mar 2024
Response from Copper Lantern Motor Lodge on 29 Apr 2024
Thank you for staying with us and we are glad about your experience. See you Soon !!!

10/10 Excellent

Jennifer

Travelled with pets, Travelled with partner
The proximity to the river was very nice. Being pet friendly was a real plus. Cost was very nice. The room was very acceptable for the inexpensive price.
Stayed 1 night in Jan 2024
Response from Copper Lantern Motor Lodge on 2 Mar 2024
Thank you so much for leaving a fantastic review! So happy to hear everything was to your liking!

6/10 Okay

Michael, Landrum

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The room temperature was freezing or boiling hot. No in between. Everything else was fine.
Stayed 1 night in Jan 2024
Response from Ken on 25 Jan 2024
We have digital thermometer on bathroom wall so you have to set accordingly your need.

4/10 Poor

Lois

Disliked: Amenities
Stayed 1 night in Jan 2024
Response from Copper Lantern Motor Lodge on 22 Jan 2024
HI Mam We gave renovated room before 15 days and we would like to know what's wrong in room. our 99 percent guest is satisfied with them stay.If you could explain anything that will help to improve.Thanks

2/10 Terrible

Thomas

Stayed 1 night in Jan 2024
Response from Copper Lantern Motor Lodge on 2 Mar 2024
Based on your review it would appear you did not enjoy your stay with us? Upon looking up your reservation date I did not find any in house notes indicating any problems or facility issues during your stay so we are puzzled as to what led to a low score. Feel free to reach out to us to elaborate so we can make improvements if we were lacking in some way that we were unaware of.

10/10 Excellent

Jim

Stayed 1 night in Jan 2024
Response from Copper Lantern Motor Lodge on 2 Mar 2024
Thank you so much for taking the time to leave us a great review! We are very glad that you enjoyed your stay!

10/10 Excellent

Hillary

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Copper Lantern Motor Lodge on 20 Dec 2023
Thank you, Hillary! We're thrilled to receive your 5-star rating. We appreciate your positive feedback.

8/10 Good

Lauren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
While it's slightly off the beaten path, it was very clean, quiet and the beds were extremely comfortable. At this time they are doing some renovations but that didn't effect my stay.
Stayed 1 night in Dec 2023
Response from Copper Lantern Motor Lodge on 20 Dec 2023
Thank you for your kind words! We're thrilled you enjoyed your stay despite our ongoing renovations. We're committed to enhancing our guests' experience and appreciate your understanding. We look forward to welcoming you back soon!

10/10 Excellent

Hillary

Stayed 1 night in Nov 2023
Response from Copper Lantern Motor Lodge on 27 Nov 2023
Thanks so much for sharing your experience with us. We hope to see you again soon

10/10 Excellent

Brice

Liked: Cleanliness, staff & service, property conditions & facilities
There needs to be a microwave in the rooms. There needs to be a telephone in the rooms.
Stayed 1 night in Oct 2023
Response from Copper Lantern Motor Lodge on 4 Nov 2023
Thank you so much for leaving us a 5 start review! And yes we do have phones (local calling only however) and a microwave on top of a mini fridge in each room for our guest's convenience!

10/10 Excellent

Douglas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Copper Lantern Motor Lodge on 15 Oct 2023
Thank you for sharing honest review with us !!! we hope to see you again soon !!

8/10 Good

Bernardo

Stayed 1 night in Aug 2023
Response from Copper Lantern Motor Lodge on 6 Oct 2023
Thank you for sharing your honest ratings !!

10/10 Excellent

Karen, Candor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an older motor lodge. The room we were in appeared recently renovated. It was very clean and the beds comfortable. The grounds were amazing, well cared for and scenic with a small patio facing the river. I like vintage motels and this one was particularly pleasant. If you’re looking for something different from a chain motel along the highway, this is it! I was very pleased with our one night stay.
Stayed 1 night in Sep 2023
Response from Emily on 30 Sept 2023
Thank you so much for your wonderful review! We are very happy to hear you enjoyed your stay and our scenic property!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place good and respectful family and staff members very clean and cheapest price 🙏
Stayed 2 nights in Sep 2023
Response from Emily on 30 Sept 2023
Thank you so much for taking the time to leave us a fantastic review! So happy to hear you were fully satisfied with your stay!

6/10 Okay

Teresa

Travelled with family, Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities
The motel is very clean, but needs some updating. The gentleman in the office was very nice & I did notice a sign on the office door that stated they were renovating. The room also had a door leading out back which is very pretty & there is a river. Unfortunately, there were torrential rain storms when we arrived. We only booked for 1 night and I would book it again if we come back.
Stayed 1 night in Sep 2023
Response from Emily on 23 Sept 2023
Thank you so much for taking the time to leave us a good review! Glad to hear you liked the river view hope you can experience it in the future without heavy rain!

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice. Great room and a nice back yard.
Stayed 1 night in Sep 2023
Response from Emily on 9 Sept 2023
Glad to hear the grounds were to your liking, and thank you so much for leaving us a great review!

10/10 Excellent

max

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Emily on 9 Sept 2023
Thank you very much for leaving us a great review!

10/10 Excellent

Jeremie

Liked: Cleanliness
Stayed 1 night in Sep 2023
Response from Copper Lantern on 4 Sept 2023
Thank you very much.We appreciate your feedback.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness
Its a motel. Clean.
Stayed 4 nights in Aug 2023
Response from Copper Lantern Motor Lodge on 23 Aug 2023
Thanks

10/10 Excellent

Sean

Stayed 2 nights in Aug 2023
Response from Emily on 9 Sept 2023
Thank you so much for taking the time to leave us a great review!

4/10 Poor

Leonid

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I regret to share that my recent stay at the Copper Lantern fell short of expectations. The facility's outdated condition, lack of cleanliness, and perceived lack of safety left me disappointed. I hope that the management can address these concerns to enhance the overall experience for future guests.
Stayed 1 night in Aug 2023
Response from Emily on 12 Aug 2023
We are sorry to hear your stay was "disappointing" but we can assure you and anyone reading this that this is a very safe area. We have security cameras installed all over the property to encourage people to always be on their best behavior. We have live in staff to accommodate our guests 24/7 in the event of an emergency or a late night lock out in the overnight hours. We also have a great relationship with the local police department that is literally 2 minutes down the road. We find your "perceived lack of safety" comment to be unjust. This is a 1960's roadside motel that up until it was purchased a few years ago had zero updates, we have been working to the best of our financial ability to make improvements over the last few years and unfortunately 100% of those improvements have not happened yet. If any future guest normally would preferer chain lodging and city lights we unfortunately are not for them but the photos of our property reflect that, it's not new information.

8/10 Good

Kenneth

Business traveller
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very friendly and professional hotel staff. Room was clean. My only comment for consideration is that the rooms are quite dated, perhaps from the 1980s. This was not a major issue for me but it was surprising. A minor remark is that for so.e reason the bathroom mirror was not directly positioned above the sink. This made shaving a bit of a messy adventure.
Stayed 1 night in Aug 2023
Response from Emily on 12 Aug 2023
Thanks so much for your great review! We have been making improvements to modernize our rooms as we are able to, in almost all rooms we have replaced the original 1960's sinks so a few things don't line up aesthetically but we plan to do full bathroom remodels at some point in the future. Thanks for your feedback!

2/10 Terrible

Ruby

Business traveller, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I never got to visit. I have a 4 hour drive ahead of a 10 hr shift I "Was" volunteering for. I called to give a courtesy notice that i would be in around 2am. I was told due to staffing issues they close at 10pm. This is listed as 23 hours. I recieved multiple calls from expedia and a gentleman claiming to be the owner assuring me the front desk agent was wrong and i could get a room at any hour. I am not rolling the dice on a 4 hrs drive. Spemd the extra 30 bucks and drive 10 more minutes to stay at the hilton. They truly are 24 hours and I've never had an issue like this unprofessional mess called the Copper Lantern.
Stayed 1 night in Aug 2023
Response from Copper Lantern Motor Lodge on 11 Aug 2023
We are open 24/7 for customers.We have informed and allowed you to check in at 3 AM.Sorry for your misunderstanding

10/10 Excellent

Iris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite and restful.
The staff was super friendly and professional. Check in was quick and easy. Even though I was travelling solo I felt very comfortable and safe. Would definitely stay with them again.
Stayed 1 night in Aug 2023
Response from Copper Lantern Motor Lodge on 7 Aug 2023
We're delighted to hear you had a pleasant stay with us! Our friendly and professional staff is always here to ensure a comfortable and safe experience. We look forward to welcoming you back on your next trip. Thank you for your kind words!

8/10 Good

Annisha

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Emily on 5 Aug 2023
Thank you so much for taking the time to leave us a great review!

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very impressive service unit was very comfortable and clean value was also impressive would recommend to anyone
Stayed 2 nights in Jul 2023
Response from Emily on 29 Jul 2023
Thanks so much for your fantastic review!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Quiet, Wonderful Location
The motel itself is older but recently renovated and clean. The room had everything that I expected for a basic overnight stay (microwave, refrigerator, in-room coffee, working WiFi). The location is almost idyllic, right on a river with a large grass area off the back porch(!) of each room. Parking was right outside the door of the room. The location was quiet and just outside of the main township area, about an 8 minute drive east. I would stay here again.
Stayed 1 night in Jul 2023
Response from Copper Lantern Motor Lodge on 23 Jul 2023
Thank you for your positive review! We're delighted you enjoyed our recently renovated and clean motel with its convenient amenities. It's wonderful to hear that you found the location idyllic, quiet, and close to the main township. We look forward to hosting you again on your next overnight stay!

6/10 Okay

David

Stayed 1 night in Jul 2023
Response from Emily on 29 Jul 2023
Thanks so much for your good review!

6/10 Okay

LISA

Travelled with partner
It was ok…it was affordable, clean and a place to rest our heads for a night. The beds I have to say were extremely uncomfortable. It did have a microwave and mini fridge.
Stayed 1 night in Jun 2023
Response from Emily on 4 Jul 2023
Thank your for taking the time to leave us a review! We are sorry to hear you did not like the mattress, if you stay again please send us a message with the room number you stayed in and we will make sure you are assigned a different one.

10/10 Excellent

Michaela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cute little gem.
This is a not a fancy place; it's your classic roadside motel. The rooms were a smidge dated, but overall, well appointed and tidy. The grounds were pretty, overlooking the river, and the area was quiet. If you're looking for the Ritz, this ain't it, but if you want a clean, comfortable place to stay, this is a fine pick. We enjoyed our visit and will be back.
Stayed 1 night in Jul 2023
Response from Copper Lantern Motor Lodge on 3 Jul 2023
Thank you for your review! We appreciate your feedback on our classic roadside motel. While we may not offer the extravagance of the Ritz, we strive to provide a clean and comfortable stay. We're delighted that you enjoyed our well-appointed and tidy rooms, beautiful grounds overlooking the river, and the peaceful surroundings. We look forward to welcoming you back for another enjoyable visit in the future.

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Emily on 1 Jul 2023
Thank you so much for taking the time to leave us a great review! Glad to hear you enjoyed your stay!

10/10 Excellent

Lisa

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and the beds looked new.Love the fact there is a door in the room to go out to the field for your dog.This was one of the nicest places i have stayed at.
Stayed 1 night in Jun 2023
Response from Emily on 25 Jun 2023
Thank you for taking the time to leave us a great review! Happy to hear we were able to meet the needs of your canine companion and that you were happy with your accommodations!

8/10 Good

Kent

Travelled with family
Liked: Cleanliness, staff & service
This is an older style motel where you drive up to your door. It was comfortable & adequate but no breakfast & bathroom fan was noisy.
Response from Emily on 25 Jun 2023
Thank you for taking the time to give us a good review! We are still in the midst of renovations, sorry to hear the fan noise was bothersome, happy to know everything else was good!

6/10 Okay

Marsha

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023
Response from Emily on 25 Jun 2023
Thank you for taking the time to give us a good review! Happy to hear you enjoyed your stay!

10/10 Excellent

Cynthia

Stayed 1 night in May 2023
Response from Emily on 25 Jun 2023
Thank you for taking the time to give us a great review! Glad you enjoyed your stay!

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
the room was a nice size, clean and spacious. it's not a chain lodge, but they seem to take good care of the grounds and rooms. very polite and fantastic hosts.
Stayed 1 night in Mar 2023
Response from Emily on 26 Mar 2023
Thank you so much for your lovely review!

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent spot
Decent place, clean, quiet. No issues.
Stayed 1 night in Mar 2023
Response from Ken on 20 Mar 2023
Thank you very much Sir for reply

8/10 Good

Robbie

Stayed 1 night in Mar 2023
Response from Emily on 25 Mar 2023
Thanks for taking the time to review us!

6/10 Okay

Michael r

Liked: Cleanliness, staff & service, property conditions & facilities
Needs to tending to
My husband and I have stayed here often over the last 3 years the last few times we weren't too thrilled. We had reservations so they knew were were coming. It was 51゚ when we got in there and it took 5 hours just to get up to 65. We pretty much froze half of the day. The mattresses also need to be changed. We've always loved this little spot but things need to be done a bit differently we're coming and when we got in, the room was 51゚. It took 5 hours to get it up to 65 so it was a very uncomfortable stay
Stayed 1 night in Feb 2023
Response from Emily on 25 Feb 2023
So sorry to hear of this oversight! All previously reserved rooms are to be ready by 3pm, which includes turning on heat during winter months, unless a guest specifies a later check in then the staff will wait to turn it on. While I hope this does not happen to you again in the future we do have emergency space heaters on hand that can be used in addition to the room heaters to bring room temps up quickly, please don't hesitate to ask for one if you feel there is a problem. Very sorry for the inconvenience.

10/10 Excellent

Jeremiah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff
Stayed 1 night in Feb 2023
Response from Emily on 3 Feb 2023
Thank you very much Sir for warm reply.

8/10 Good

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place, horrible wifi
I love it here. We vome here often yo get away. The only thing i complain of, is the wifi is horrible. Calls, internet are terrible.
Stayed 1 night in Aug 2022
Response from Emily on 4 Sept 2022
Sorry to hear you had a wifi issue, sometimes the extenders need to be reset if they aren't working properly after a service interruption but we don't know there is a problem if it isn't immediately brought to our attention as we have separate internet for the office. Alternatively you may be actually connecting to an extender that is not near your room, a restart of your device's wifi adapter will usually connect you to the closest access point. Hope this helps you at a potential future stay!

8/10 Good

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Emily on 6 Aug 2022
Thank you for your good review!

8/10 Good

Robert

Stayed 1 night in Apr 2022
Response from Emily on 30 Sept 2023
Thanks for taking the time to review us!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 1 night in Mar 2022
Response from Ken on 22 Mar 2022
Thanks for your reply

10/10 Excellent

sarah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Owners were awesome! Had everything I needed for a one night stay and a good price!
Stayed 1 night in Feb 2022
Response from Emily on 10 Feb 2022
Thank you very much Mam.

8/10 Good

Keith

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2022
Response from Emily on 30 Sept 2023
Thanks for taking the time to review us!