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Reviews of TownePlace Suites by Marriott Milwaukee West Bend

2.5 out of 5
TownePlace Suites by Marriott Milwaukee West Bend
175 East Water Street, West Bend, WI

Reviews

9.2

Wonderful

Rating 10 - Excellent. 97 out of 133 reviews" "
Rating 8 - Good. 22 out of 133 reviews" "
Rating 6 - Okay. 6 out of 133 reviews" "
Rating 4 - Poor. 4 out of 133 reviews" "
Rating 2 - Terrible. 4 out of 133 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024
Response from Linda on 19 May 2024
Thank you for choosing to stay with us! We are so glad you enjoyed your stay.

10/10 Excellent

Trisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Property. Quiet and Clean. Attention to detail is impeccable. Awesome amenities.
Stayed 1 night in May 2024
Response from Linda on 19 May 2024
Thank you so much for the positive feedback. We are so glad you enjoyed your stay!

10/10 Excellent

Shari

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous outdoor gas fire pit with very comfortable seating around it, along with 2 big gas grills for guests who bring their own food. Very friendly front desk and housekeeping employees.
Stayed 1 night in Apr 2024
Response from Linda on 10 Apr 2024
Thank you so much for the positive feedback and thank you for choosing to stay with us.

10/10 Excellent

Kellee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay. The property is well kept and the staff are very friendly and welcoming. It was easy to walk to downtown and restaurant options were good.
Stayed 7 nights in Mar 2024
Response from Linda on 10 Apr 2024
Thank you for the positive feedback! Hope to see you again.

8/10 Good

Mia

Response from Linda on 10 Apr 2024
Thank you for your feedback and thank you for staying with us.

10/10 Excellent

Anthony, Deforest

Travelled with partner
Liked: Staff & service, property conditions & facilities
Nice front desk person
Stayed 1 night in Mar 2024
Response from Linda on 18 Mar 2024
I'm so glad the front desk staff left a positive impression! Hope to see you again. Thanks for staying with us.

8/10 Good

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The Staff is Great, providing suggestions for places to eat, things to see and other tips. The complex is designed for longer stays. The rooms/suites come complete with a standard rfrig, a two burner cooksurface, dishwasher, microwave, toaster, pots, pans, dishes, glassware, cups, cooking utensils and silverware. The room is very spacious and well furnished. They do have a sound problem that they are working to solve.
Stayed 3 nights in Mar 2024
Response from Linda on 14 Mar 2024
Thank you for staying with us! Hope to see you again in the future.

8/10 Good

Robert, Wauwatosa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was magnificent but the breakfast food should not have been served at all. It was really BAD.
Stayed 1 night in Mar 2024
Response from Linda on 11 Mar 2024
Thank you for staying with us! So sorry you found the breakfast offerings below standards. Thank you for the feedback.

10/10 Excellent

Laurie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area.
Stayed 2 nights in Mar 2024
Response from Linda on 4 Mar 2024
Thank you so much for the positive feedback! Thanks for staying with us.

10/10 Excellent

Yen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Very clean and comfortable. Easy walk to downtown with lots of restaurant options.
Stayed 1 night in Mar 2024
Response from LInda on 4 Mar 2024
Thank you for the positive review. So glad you enjoyed your stay! Hope to see you again soon.

10/10 Excellent

claudia

Stayed 3 nights in Feb 2024
Response from Linda Cherney on 4 Apr 2024
Thank you so much for the feedback! Hope to see you again soon.

10/10 Excellent

Ramin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Feb 2024
Response from Linda on 9 Feb 2024
Thank you so much for the positive review. We hope to see you again!

10/10 Excellent

Alfred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent, friendly staff and cleanliness.
Stayed 1 night in Feb 2024
Response from Linda on 9 Feb 2024
Thank you so much for the positive review! We hope to see you again.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Great
Stayed 1 night in Jan 2024
Response from Linda on 29 Jan 2024
Thank you so much for the positive feedback. Hope to see you again soon.

10/10 Excellent

Kelley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay! Very clean, staff was very friendly, and the breakfast options were vast. Definitely will stay again on next visit!
Stayed 10 nights in Dec 2023
Response from Linda on 8 Jan 2024
Thank you for taking the time to give us feedback. Hope to see you again soon.

6/10 Okay

Eddie

Stayed 1 night in Dec 2023
Response from Linda on 8 Jan 2024
I'm so sorry your stay was not up to your expectations. We hope you'll choose to stay with us again.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from LInda on 8 Jan 2024
Thank you so much for staying with us! Hope to see you again in the future.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy
Easy check in, everything clean, easy trip.
Stayed 1 night in Dec 2023
Response from Linda on 26 Dec 2023
Thank you so much for staying with us. We hope to see you again!

10/10 Excellent

Alfred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Linda on 26 Dec 2023
Thank you for choosing to stay with us. We hope to see you again.

10/10 Excellent

Gregory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Basically downtown West Bend; just a block away from their WI Art museum. Just off Hwy 33, which runs east/west thru West Bend.
Stayed 2 nights in Dec 2023
Response from Linda Cherney on 19 Dec 2023
So glad you enjoyed our location. We hope you will choose to stay with us again.

2/10 Terrible

Thomas

Disliked: Staff & service
Response from Linda on 9 Feb 2024
I am so sorry you did not enjoy your stay with us. We hope you will give us another opportunity so we can change your mind. Have a great day!

4/10 Poor

Angela

Disliked: Staff & service
Got charged $350 instead of $50 for our dog, manager had no concern, told us “Well it’s only pending.” Lady at front desk wasn’t knowledgeable.
Stayed 2 nights in Dec 2023
Response from Linda Cherney on 18 Dec 2023
I am very sorry for your experience; it is not what we strive for. My sincere apologies.

8/10 Good

Daniel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Linda on 11 Dec 2023
Thank you for your feedback. We hope to see you again.

2/10 Terrible

Samantha

Stayed 2 nights in Nov 2023
Response from Linda on 19 Dec 2023
I apologize that you did not enjoy your stay. We hope to see you again in the future. Have a great day.

10/10 Excellent

Kelly, greenfield

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Linda on 7 Nov 2023
Glad to hear you enjoyed your stay with us. Thank you for the positive review. We hope to see you again in the future.

10/10 Excellent

Kourtney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Linda on 7 Nov 2023
Thank you for the positive review. We love to hear back from our guests. Hope to see you again in the future.

10/10 Excellent

Jeffrey, OAK CREEK

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had room 317. AC unit on the roof made. Constant hum noise that could be heard in the room.
Stayed 1 night in Oct 2023
Response from Linda on 7 Nov 2023
I sincerely apologize for the noise during your stay. Thank you for letting us know. Thank you for the positive review.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Linda on 7 Nov 2023
Thank you so much for the positive review. We are glad you enjoyed your stay. Hope to see you again!

10/10 Excellent

Susan

Stayed 5 nights in Oct 2023
Response from Linda on 7 Nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your positive experience, and thank you for choosing to stay with us.

4/10 Poor

Emily

Stayed 1 night in Oct 2023
Response from Linda on 7 Nov 2023
Thank you for taking the time to share your feedback, we appreciate it.

10/10 Excellent

Mary Ann G

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended
The staff was friendly, helpful, made a positive impact. Great breakfast food available. The room was comfortable and great to have large refrigerators. New washing machine and dryer they even provide detergent and dryer sheets. My only disappointment was the pool was not heated so I wasn’t able to do my usual water aerobics. The location is near downtown access to lots of restaurants and there were 2 waking biking trails 1 block away so that was awesome
River walk
Stayed 5 nights in Sep 2023
Response from Linda on 23 Oct 2023
Dear Ms. Mary Ann G,On behalf of the entire hotel team, I want to thank you for sharing about your positive experience.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. I will talk to engineering regarding the pool temperature.We hope to welcome you again soon.Sincerely,Linda CherneyGeneral ManagerTownePlace Suites Milwaukee West Bendlcherney@kinseth.com2623576600

2/10 Terrible

Daniel

Way over charged!
So far I have been charged for my room twice since check in. I already pre-paid!?!?? So far not very helpful!
Stayed 1 night in Sep 2023
Response from Linda Cherney on 5 Sept 2023
I sincerely apologize for this. I have adjusted the charge today and you should see a credit to your account. Thank you for brining this to our attention.Have a great day!Linda

10/10 Excellent

jianjun

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staying
Stayed 1 night in Aug 2023

6/10 Okay

Kristina

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2023

8/10 Good

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is not good. The property is showing the age in the past 3 years.
Stayed 5 nights in Jul 2023

8/10 Good

Bobby

Travelled with family
Liked: Staff & service, property conditions & facilities
Enjoyed
Stayed 6 nights in Jul 2023

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Trash around property But probably short staffed. People need to clean up their own trash and do their part. Overall staff is amazing. Cept a gal that works the breakfast area-but she quit...so good riddance This is the only hotel we will stay at in this area. Food is ok-i only say this because im certified serv-safe and know the food is NOT up to hot temp in the warmers BUT they do still have a selection of cereal and fruits, yogurts etc amd other options Genuinely NO complaints
Stayed 5 nights in Jun 2023

10/10 Excellent

Ju

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Home away from home
Home away from home hands down! What an awesome place to stay in every ways !!! Great location by river close to town , new , clean , spacious and quiet ! Above all, front desk people were the best of best !!! We travel lot because of work so have many experiences with hotels all over the cities and countries and by far this hotel was the very top of the best list ! Especially Jay was SOOO helpful and super pleasant ! Treated me with utmost care! Sherell was also absolutely delightful! Thank you Marriott West Bend for taking great care of me 🙏Warmest regards, Ju I will most definitely return !
Stayed 5 nights in Jun 2023

10/10 Excellent

Suzanne

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I like that there a firepit outside and staff is nice.
Stayed 1 night in Jun 2023

10/10 Excellent

Kirstin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2023

10/10 Excellent

Zeleiny

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short and sweet stay
We had a short but overall great stay. This was a last minute booking and we feel we paid a great price for the quality of the stay. The hotel is gorgeous and has great amenities. Very satisfied!
Stayed 1 night in Feb 2023
Response from LindaCherney on 14 Mar 2023
Thank you for the great feedback! We are so glad we were able to accommodate you and that you enjoyed your stay.We hope to see you again soon.Linda CherneyGeneral Manager

10/10 Excellent

Kimberly

Stayed 1 night in Feb 2023
Response from LindaCherney on 14 Mar 2023
Thank you so much for the positive review. We appreciate you taking the time to give us the feedback and we are so glad you enjoyed your stay.Sincerely,Linda CherneyGeneral Manager

10/10 Excellent

Marian

Stayed 1 night in Jan 2023
Response from LindaCherney on 14 Mar 2023
Thank you so much for staying with us. We appreciate you taking the time to provide us with your feedback. We hope to see you again soon.Linda CherneyGeneral Manager

8/10 Good

Mellisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2023
Response from LindaCherney on 14 Mar 2023
Thank you for taking the time to provide us with your feedback. Hope to see you in the future and so glad you enjoyed your stay.Linda CherneyGeneral Manager

8/10 Good

Sheila, Mishawaka

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Conveniently located. Polite staff
Stayed 2 nights in Jan 2023
Response from LindaCherney on 14 Mar 2023
Thank you for providing us with your feedback. We are glad you enjoyed your stay and that the hotel was convenient for you. Our staff enjoyed having you as a guest. Hope to see you in the future.Linda CherneyGeneral Manager

10/10 Excellent

THOMAS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Very clean and very comfortable. Highly recommend.
Stayed 1 night in Jan 2023
Response from LindaCherney on 14 Mar 2023
Thank you so much for the positive feedback. We are so happy you enjoyed your stay and look forward to seeing you in the future. Thank you again for choosing to stay with us.Linda CherneyGeneral Manager

10/10 Excellent

Jacqueline

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The lady checking us in was very kind and warm, and made us feel welcomed. The room was large, clean and had all the amenities we could want, including streaming tv, a kitchenette and large bathroom. Layout was wonderful and room felt clean and modern. Would happily stay here again.
Stayed 1 night in Jan 2023
Response from LindaCherney on 14 Mar 2023
Thank you so much for the positive feedback. I am so glad you had a great stay. Hope to see you again soon.Linda CherneyGeneral Manager

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room. Lots of space. Full kitchen. Huge bathroom. Our only dislike was the heavy room door. Hard to pull open and keep open while entering and exiting the room.
Stayed 1 night in Dec 2022

10/10 Excellent

DeeAnn

Stayed 1 night in Dec 2022

10/10 Excellent

Sheree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Great stay! Nice rooms and accommodations. Very quiet, even as a dog-friendly hotel.
Stayed 2 nights in Dec 2022