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Reviews of West Plaza Hotel

4 out of 5
West Plaza Hotel
110 Wakefield Street, Wellington

Reviews

8.2

Very good

Rating 10 - Excellent. 326 out of 1000 reviews" "
Rating 8 - Good. 491 out of 1000 reviews" "
Rating 6 - Okay. 131 out of 1000 reviews" "
Rating 4 - Poor. 43 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Graeme, Conroe

Liked: Staff & service
Stayed 5 nights in Feb 2024
Response from Sophie - Administration on 14 May 2024
Thank you for taking the time to leave your review!

8/10 Good

Helen

Stayed 1 night in Apr 2024

8/10 Good

Sandra Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Was great, Staff very helpful, room service cleaners could do with better english and replacing all wet towels etc on the floor, instead we did have to go and ask staff when we returned for our shower before the Concert we had tickets for (happened twice out of three nights stay, even when asked!) however the hotel Staff were great, couldn't fault them ;) Close to walk to the Micheal Fowler Centre and Waterfront etc. . . As for the parking, 1st night had to be in the Wilson car park out the back, across the road (until they had room for us in their small parking lot for the following 2 nights) the Wilson Car parking garage had a LOT to be desired! Stunk of urine and very dodgy unsafe looking place with vagrants hanging around, so felt VERY unsafe leaving our Vehicle there, So glad we did not take our new Mustang!
Stayed 3 nights in Apr 2024
Response from Sophie - Administration on 14 May 2024
Thank you for taking the time to leave your feedback! We're glad you enjoyed our helpful staff and convenient location. We are sorry for any inconvenience with our housekeeping department and for the parking at the Wilson's Carparking building which left you feeling unsafe, we do our best to contact the council when necessary and do hope these concerns are addressed to enhance safety and comfort for our guests. We hope to welcome you back to the hotel again in the future.

10/10 Excellent

Kay

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay near shops and venues
Stayed 2 nights in Apr 2024
Response from Sophie - Administration on 29 Apr 2024
Thank you for taking the time to leave your positive review! We hope to welcome you back to the hotel again in the future

10/10 Excellent

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very familar to me for about 40 years.
Stayed 1 night in Apr 2024
Response from Sophie - Administration on 16 Apr 2024
Thank you for leaving your positive review Malcolm. We are glad to hear you have enjoyed staying at the hotel, and look forward to welcoming you back next time!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Appreciated being moved to a room closer to the lifts. My disability makes it difficult to walk too far. Customer service from Reception to the Restaurant (Ariana) was exceptional. NOTE: On arrival my demographics didn’t align with my name on the registration.
Stayed 2 nights in Apr 2024
Response from Sophie - Administration on 9 Apr 2024
Thank you for taking the time to leave your feedback after your recent stay with us. It is always great to hear that our staff helped to ensure a great stay. We hope to welcome you back to the hotel in the future!

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sophie - Administration on 9 Apr 2024
Thank you for taking the time to leave your positive review! We hope to welcome you back to the hotel in the future.

10/10 Excellent

Camille

Travelled with family
Liked: Amenities
Great location easy access and safe parking
Stayed 1 night in Mar 2024
Response from Sophie - Administration on 24 Mar 2024
Thank you for taking the time to leave your review. We are glad to hear you enjoyed our central location, and we hope to welcome you back again soon.

10/10 Excellent

Serena

Travelled with family
Great central location, easy walk for meals and tourist attractions.
Stayed 4 nights in Feb 2024
Response from Sophie - Administration on 4 Mar 2024
Thank you for taking the time to leave your positive review. We hope to welcome you back to the hotel again in the future!

8/10 Good

Colin, Vernon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean room. Good breakfast options. Very convenient to transport, harbour, shopping & restaurants.
Stayed 2 nights in Feb 2024
Response from Sophie - Administration on 4 Mar 2024
Thank you very much for taking the time to leave your positive review. It is great to hear you enjoyed your stay with us, and we hope to welcome you back soon!

6/10 Okay

Gregory D

Business traveller
Liked: Cleanliness, staff & service
1 night stand
Stayed 1 night in Feb 2024
Response from Sophie - Administration on 4 Mar 2024
Thanks you for taking the time to leave your review.

10/10 Excellent

Alison

Stayed 1 night in Feb 2024
Response from Sophie - Administration on 24 Mar 2024
Thank you for taking time to leave your review - we hope to welcome you back again in the future!

4/10 Poor

Lynne and Cormac

Travelled with partner
Liked: Cleanliness, staff & service
Convenient to town and local shops
Stayed 1 night in Feb 2024
Response from Sophie - Administration on 11 Feb 2024
Thank you for taking the time to leave your comments - we are pleased to hear you enjoyed our central location!

8/10 Good

Paul

Travelled with partner
Liked: Staff & service, property conditions & facilities
The hotel was very close to the waterfront shops and restaurants. The service was good and the rooms comfortable
Stayed 2 nights in Jan 2024
Response from Sophie - Administration on 11 Feb 2024
Thank you very much for taking the time to leave your feedback. We appreciate it, and hope to welcome you back to the hotel in the future!

8/10 Good

francis

Stayed 3 nights in Feb 2024
Response from Sophie - Administration on 11 Feb 2024
Thank you very much for taking the time to leave your feedback. We appreciate it, and hope to welcome you back to the hotel in the future!

8/10 Good

Debbie

Stayed 1 night in Jan 2024
Response from Sophie - Administration on 24 Mar 2024
Thank you for your review!

4/10 Poor

Gerard

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly check in but that's where the positves stop. The room was dated, dirty (black hairs on the floor), dusty, noisy, had no air con and was ridiculously overpriced ($350). Won't be back.
Stayed 1 night in Jan 2024
Response from Hotel Reservations on 28 Jan 2024
Thank you for your feedback. Unfortunately, we do not have air conditioning, we do offer fans in every room and try our best to ensure our guests are as comfortable as they can be. I am sorry that not everything was up to our usual high standard when you stayed with us. I have passed your comments onto our team.

4/10 Poor

Larry

Disliked: Staff & service, room comfort
I could not find the hotel parking garage, so I called and got excellent directions. Went to the lot and found the hotel van blocking the entrance. Had to go inside and raise “heck” to get van moved. Called desk to see, if hotel had a business center and was told to come to registration and we could do our work (print and scan). At the desk they checked with their manager and he said, “No!” The person on the desk told a place where we could do our work. That turned out to be untrue! Rooms have no AC. The summer day was hot and sticky. Had a small fan to try to get air from outside. Room and especially the bathroom were small. No room at all for toilet articles. Breakfast was “so so”, so we did not try restaurant.
Stayed 2 nights in Jan 2024
Response from Front office team on 27 Jan 2024
Thanks for your feedback

8/10 Good

Mike

Liked: Cleanliness, staff & service
Close to food and shopping outlets. Great location. Note there is no air conditioning so on hot humid nights like last night it was uncomfortable. With just a fan to make it bearable.
Stayed 1 night in Jan 2024
Response from Front office team on 27 Jan 2024
Thanks for taking the time to provide your feedback

8/10 Good

Nev

Travelled with partner
Liked: Cleanliness, staff & service, amenities
it was convenient, close to town, close to te papa, and close to ferry terminal
Stayed 1 night in Jan 2024
Response from Front office team on 11 Jan 2024
Thanks for taking the time to provide your feedback

10/10 Excellent

eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Front office Team on 11 Jan 2024
Thanks for your 5 star feedback

8/10 Good

Kaye Maree

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location for walking, shopping and water front. Our room was ready super early which was great.
Stayed 2 nights in Jan 2024
Response from Front office Team on 9 Jan 2024
Thank You for your feedback

6/10 Okay

Natasha

Liked: Cleanliness, staff & service
Was ok for one night :)
Stayed 1 night in Dec 2023
Response from Front office Team on 9 Jan 2024
Appreciate your feedback

4/10 Poor

Ria

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Disappointed with this accomodation. For the price I paid I expected more. Room was very dated, no air con, terrible old spring mattress that sagged in the middle, old bathroom/shower, buffet breakfast was average at best - no bread was served and the hot food was luke warm. Wouldn’t recommend this if you’re expecting modern facilities.
Stayed 1 night in Dec 2023
Response from Front office Team on 9 Jan 2024
Sorry to hear you did not enjoy your stay.

10/10 Excellent

Nina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Dec 2023
Response from Front office Team on 31 Dec 2023
Thanks for your feedback

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front office Team on 30 Dec 2023
Thanks for your 5 out of 5 Feedback

8/10 Good

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Front office Team on 30 Dec 2023
Thanks Beth for taking the time to provide your feedback

6/10 Okay

Brian

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
The staff service was excellent. Unfortunately the evening meal was not. I ordered the "Pork Belly" for mains and "Tiramisu" for desert. The "Pork Belly" was extremely tough, my knife could not cut it, I used the fork to tear it apart; I returned what I could not eat. The "Tiramisu" was a very bitter taste, like burned coffee grounds - and I frequently order this for desert but never before experienced this bitter taste. I told the waitress my opinion of the "Pork Belly" but not the embarrassing Tiramisu. Brian Green
Stayed 1 night in Dec 2023
Response from Front office team on 11 Dec 2023
Hi Brian, Sorry to hear about your experience. We have passed this onto our Head Chef to address.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023
Response from Hotel Reservations on 8 Dec 2023
Thank you for your rating.

10/10 Excellent

Tania

Liked: Cleanliness, staff & service, property conditions & facilities
this hotel was in a convenient location, clean and great staff
Stayed 1 night in Nov 2023
Response from Hotel Reservations on 8 Dec 2023
Thank you for your review

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was located by cool shops and restaurants.
Stayed 1 night in Nov 2023
Response from Hotel Reservations on 1 Dec 2023
Thank you for your review

8/10 Good

Gregory

Stayed 1 night in Nov 2023
Response from Front office Team on 30 Dec 2023
Appreciate you taking the time to provide your feedback

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Nov 2023
Response from Hotel Reservations on 22 Nov 2023
Thank you for your rating

6/10 Okay

francis

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Facelift needed immediately!
Short business stay - so just sleeping in hotel - the rooms are tired old and cheap - hotel needs to sharpen up - to start buy new bed linen pillows and towels ! All exisiting are 50years old!
Stayed 2 nights in Nov 2023
Response from Front office team on 19 Nov 2023
Thanks Francis for always deciding to return to the Hotel. We appreciate you providing feedback after every stay.

6/10 Okay

Brian

Business traveller
Disliked: Amenities, property conditions & facilities
The rooms were good size BUT the rooms were freezing with limited heat in the bedroom and bathroom. You can tell they updated it but not enough to warrant the price. TV was the size of a large computer monitor and staff wasn't very friendly.
Stayed 1 night in Oct 2023
Response from Hotel Reservations on 23 Oct 2023
Thank you for your feedback. I am sorry that not everything was up to our usual high standard when you stayed with us. I have your comments onto our team to improve our service.

8/10 Good

Ross

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls between rooms a bit thin, you hear thing you wished you hadn't
Stayed 5 nights in Oct 2023
Response from Hotel Reservations on 23 Oct 2023
Thank you for your feedback. We are a mid-range value for money property in the heart of the city and your comments help us to improve our service

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Reservations on 23 Oct 2023
Thank you for your rating

10/10 Excellent

Gail

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location for shopping and walking to restaurant's
Stayed 2 nights in Oct 2023
Response from Hotel Reservations on 23 Oct 2023
Thank you for your review

8/10 Good

Barbara

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Hotel Reservations on 5 Oct 2023
Thank you for your review

8/10 Good

Belinda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very noisy surrounding areas at night and early morning which disrupts sleep. The hotel room was clean and well presented and check in staff welcoming and friendly. Convenient location.
Stayed 2 nights in Oct 2023
Response from Hotel Reservations on 4 Oct 2023
Thank you for choosing to stay at the West Plaza Hotel and for taking the time to provide feedback. We are sorry about the noise disruption I have noted on your guest profile to allocate a quiet room for future stays. It is otherwise good to hear when guests have enjoyed their stay at the hotel, we hope to welcome you back again.

8/10 Good

francis

Business traveller
WERQ
Stately old lady of Wellington- needs a major upgrade but actually is so convenient and basic - it’s cool the way it is
Stayed 1 night in Oct 2023
Response from Hotel Reservations on 4 Oct 2023
Thank you for taking the time to send your feedback through. We are a mid-range value for money hotel located in the heart of the city. We appreciate your a regular guest to the hotel and look forward to welcoming you back.

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A convenient property that made us feel very comfortable in the city.
Stayed 4 nights in Sep 2023
Response from Hotel Reservations on 27 Sept 2023
Thank you for your review

10/10 Excellent

James, Palmerston North

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stay at the West Plaza often because it’s easy and close to concert Venues in Wellington. Walkable distance to convenience store and many restaurants or bars also. Highly recommend.
Stayed 1 night in Sep 2023
Response from Hotel Reservations on 27 Sept 2023
Thank you for your review

10/10 Excellent

Samuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay, Wellington is a great city to visit. The hotel is really central didn't need to use the car whilst we were there! Room was spacious and well equipped and the staff were extremely friendly!
Stayed 3 nights in Sep 2023
Response from Front Office Team on 18 Sept 2023
Thanks Samuel for taking the time to provide your feedback

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Property was great, however the rooms need some refurbishment, although it was clean, and comforrable.
Stayed 1 night in Sep 2023
Response from Front office Team on 18 Sept 2023
We appreciate you taking the time to provide your feedback Tony.

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal location for attending the NZGDC conference
Stayed 4 nights in Aug 2023
Response from Hotel Reservations on 6 Sept 2023
Thank you for your review

10/10 Excellent

mitch

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great lil spot close to all the fun on Courtney place
Stayed 1 night in Aug 2023
Response from Hotel Reservations on 3 Sept 2023
Thank you for our review

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Hotel Reservations on 30 Aug 2023
Thank you for your review

8/10 Good

Kylie

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were happy and friendly. Helpful and great location.
Stayed 2 nights in Aug 2023
Response from Front office team on 27 Aug 2023
Thanks for your feedback

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very central and within walking distance of both Courtney lace, Te Papa and Willis St, Lambton Quay
Stayed 1 night in Aug 2023
Response from Hotel Reservations on 23 Aug 2023
Thank you for your review