The entire hotel had no diet drinks, so no Diet Coke or Pepsi. On departure, after spending over £2000 at the hotel we found out that we had given our last change (cash money) as tips to our waiters, however the Uber to the airport (which no human should ever get as they try to extort you half way through the journey by pretending they have “cancelled” the trip, or the app has “failed”, but this is all a big scam to give them money. Myself and my partner were traumatised by this and had to call the police as the Uber driver was very aggressive and pulled us over at a random location on the way to the airport and demanded money. The hotel staff were absolutely useless once we had officially checked out, but did eventually (after hours of discussion) give us “500 Sri Lankan rupees (about £1.30) in case of an “emergency”. I can’t imagine what emergency would be sorted by £1, but hey these people are experts at extortion.
The same scam happened on the journey from Colombo to the hotel, so please never ever, get an Uber in Sri Lanka- they always will try and scam you and intimidate you. I genuinely can’t imagine how bad the journeys would have been if my partner was alone, or with a child.